Hired them to replace my electrical panel/breaker box and install smoke detectors up to code. Had high ratings on BBB and good friendly suggestions in the quoting process. Quote was cheaper, but less thorough than another. When I mentioned wanting an inspection he waivered, stating that he did not know the inspector in my area, but agreed. Set a younger electrician to do the work. Nice guy, seemed good, complained he wasn't allowed to buy all the proper parts for the job and that made it more difficult. Failed inspection... three times! Young guy was happy to learn and fix his mistakes. The owner was fuming, clearly hadn't kept up with code changes in at least 5 years. Apparently, he's buddies with all the inspectors in his normal areas and gets to do things informally and doesn't get checked back up on. Did the bare minimum to pass. Inspector was very professional and helpful, concerned actually asked me at one point why I hired them, if they were family.
A year later, I discover that the source of one of my basement leaks is actually coming from inside my panel! I find the cause/location of the problem myself. Inspector comes back out as a favor when he remembers which job it is. Thankfully we determined there wasn't much corrosion done to my brand new panel to be concerned about. Owner comes back, acting like I'm a pain, because at this point I've already done all the investigation work and it's a simple putty fix. He concludes the same thing about lack of damage we did and ends with, "If you have anymore problems, sue me."
Shortly after that, the main power cable to the house breaks two of the three lines and is hanging by a thread. We lose power in 2/3 of our circuits, but maintain 120V in the other 1/3. Reconnecting that main line was the biggest struggle the younger electrician had because he did not have the proper hardware. I did not call this company back. I called DTE, but they didn't believe my power was "out". Three days and even a scared, helpful, but ineffective call to the fire station later, our power line got fixed. I am also informed that none of my 4 exterior boxes have been "tagged" (locked) out and I need to call DTE and have them do that. Electrician should have called them when they finished. So all my main electrical boxes could have just been opened by my kids at any time.
Then, our fridge died from running on single phase power for so long. read more