Their service is great. They always help me find what I am looking for. And at Christmas time I…read morelove their decorations. And they have replaced my screens. Also love that they have a Post Office in the store. I have no complaints of their value.

I purchase an item at true value, Jordyn ask do I need a receipt, absolutely!!!, why wouldn't i…read moreneed that. and I had to " ask" her can I have a bag for my Item. train your People better

December 5, 2025 Menards - Livonia, MI…read more12701 Middlebelt Rd, Livonia, MI 48150 Attention: Chris F. & Team I placed an online order and went to the Livonia store for pick-up after receiving a confirmation stating the order was ready. When the associate brought out the items, two of them were incorrect. After the associate verified the mistake, I was asked to wait while he retrieved the correct products. The customer service issues I experienced include: Incorrect items were provided despite the order confirmation indicating they were in stock. I waited while the associate attempted to retrieve the correct items, during which multiple other customers were able to retrieve their orders without delay. After being told the items were not in stock, I asked to cancel the order and was directed to Customer Service at the front of the store to process a refund, instead of resolving it at the pickup counter. Manager escalation did not result in any solution or goodwill gesture for the inconvenience; I was told nothing could be done. No alternative solutions were offered, such as shipping the items to me, which would have prevented additional trips. This experience reflects a breakdown in order accuracy and basic customer service. I hope this feedback is used to improve the pickup process and customer support. The purpose of choosing this location was the online indication that the items were in stock and ready for pickup.

Joe was the man. I was waiting to design a deck and a fence for a house in Livonia I'm flipping…read more Manards has 2 self design stations to use but today was busy and I was waiting patiently. I hear a voice from the service counter saying I'm Joe and I can help you design whatever you need. I smiled and said yes pleas and thank you sir. Before I knew it we finished both designed and I had the materials list and design drawing printed out and ready to submit to the city. I love how Manards has everything I need for any project. Plus the 11% always saves some cash for other projects. This Manards is well organized and well stocked. Plenty of parking and the service keeps me coming back as well. I recommend you give this store some business and you'll be happy you did.

Went in in need of some plumbing parts…read more Spent 5 minutes or more trying to figure out which was the right kit. A clerk was 15' away in the same aisle the entire time, stocking shelves. Totally ignoring me. I finally asked him for help. He grunted and pointed to some items and mumbled something; practically monosyllabic. Very unfriendly. The vibe was I was a complete inconvenience to his job. Jeesh!!! (Compare that to their nearest competitor a mile away where every 20 steps a friendly clerk is offering to help you.) ____ Update: I went to install the sink parts today. They sold me the wrong size! Their clerk is not only surly but totally incompetent too; there's 20 bucks down the drain. Will be going to Alexander's to get the right part.

Great Lakes Ace in Farmington is our go-to hardware store. The staff is friendly, helpful and…read morepresent. I never have to search for someone to help me like I do at some of the larger hardware stores. It's a great place to run in quickly for a needed item. They also offer an awards program, where you can earn points to receive instant cash credit, free items, and more.

I would like to give a compliment to Jennifer the cashier near the "Pro Desk" she always have a…read moreProfessional and "sunny disposition" when she checks me out. Also, TJ the Pro Desk was very helpful, knowledgeable, and helping me with ordering my construction materials. This is what great customer service look likes. Loyal Customer, - Washington's

Recently we ordered a Safe online to be delivered. Last Friday we received our 224 pound safe…read more The problem was is that their shipper decided to leave our delivery at the end of our driveway and half in the street on a pallet nowhere near our house/garage. I am handicapped and home alone. So I had to figure out and hire a couple people to move our safe from the road on the ground to our porch before it got stolen. Not only stolen but so at least I can get it in our home. Seriously is this really ok? Am I overreacting? Lowe's has yet to respond to my email or my call to customer service. I am so mad I'm leaving pictures and my complaint everywhere I can.

I just picked up a 7in1 screwdriver I purchased at Kitt's many years ago! It - like the 6 or 7…read moreothers I have in various places round the house - is still going strong. I have since moved to Arizona but miss the wonderful place that Kitts held in my heart and pocketbook!

I have driven past this place for years and decided to stop by for something needed for work…read more Seeing that they advertised precision tools and the closest Production Tool (my usual store of choice) is now closed, I stopped in. This is NOT a specialty store. It is more of a general tool and hardware store with a lot of import/off brand product for reasonable prices. It doesn't meet my needs, but may work for others who need more of a hardware store variety of product.

Customer Service 2nd to none. What a shock. Normally I go to a different True Value or ACE but…read moreAlexander True Value is my store from now on. Larry the Locksmith did it for me. Just dropped in for some sandpaper and Larry treated me like a king. He directed me to my need and showed me some choices helping me to make a decision. Larry understands customer service and I give him a 5 star. He has earned my business for the future. The store was clean and everyone was attentive. To the owner, you have something special going on. For what it is worth I am only 3 miles away and never knew you were there but I will spread the word because it is so rare to receive the "Old Time Service" like Larry provides. Thank you and make sure Larry knows he made my day. Bob

My husband and I stopped by here earlier in the week to grab some items for our recent move…read more We had to pick up a 24 inch mechanical pick up tool for about nine dollars and a bottle of alcohol as well. $18 or so. It's not the closest true value, but it's not as far as home.

And Ace Hardware is the best within 10 miles of Northville. They are excellent at fixing things…read morelike leaky hoses. They make keys that fit. Also good at talking me through how to change a flapper on a toilet. Take pictures. I give them an excellent for helpfulness.

The older man working in the service department was extremely rude and disrespectful, had a real…read moreattitude problem from the second I approached the counter. Threw a pen down on the counter with aggression. Last time myself or family members with step foot in this store.

Up gradeing an Aston Martin. Needed a wide assortment of high performance metric fasteners, mostly…read morebolts. Tradesmen has them, just what I wanted, in every length I thought I might need, even in stainless steel. Car is better than new and now has a belly pan that makes it even faster. Friendly, patient people, even with persnickey guys like me. Can we give them 6 stars? Rick Linder, Dearborn

Tradesmen has bailed me out of tough situations many times during a tight timeline build. Their…read moreinventory is huge and they stock practically anything you need. Tradesmen is very old school, but it works. Whether it's for a home project or something at work, Tradesman has what you need. My only gripe is that they don't have a website. It doesn't need to be something with a list of everything they stock, but just a few pages with a general list of the types of items they have would suffice. I wouldn't have known about them at all if it wasn't for word of mouth from some of the senior members of the team I work with.

I love The Garden Bug. Tina's flats last year were only $1 more than Eastern Market and I didn't…read morehave to fight traffic; try to find a decent parking spot or juggle flats, plants and accessories. Tina's got a cart and will get your stuff to your car which is conveniently parked nearby. We are truly blessed to have Tina and her crew in our neighborhood!

This Black-owned gardening spot is a real treat over in Rosedale Park. There's a little bit of…read moreeverything there from bird baths, to porch furniture to various pots. The value is pretty decent considering she has pieces you can't just pick up anywhere. I got a bright yellow Buddha for my front porch for a small amount. She even has nesting tables available. Take a moment to stop by here because there's definitely a lot to see. You're not going to have this experience in a big box store.