Went in in need of some plumbing parts…read more Spent 5 minutes or more trying to figure out which was the right kit. A clerk was 15' away in the same aisle the entire time, stocking shelves. Totally ignoring me. I finally asked him for help. He grunted and pointed to some items and mumbled something; practically monosyllabic. Very unfriendly. The vibe was I was a complete inconvenience to his job. Jeesh!!! (Compare that to their nearest competitor a mile away where every 20 steps a friendly clerk is offering to help you.) ____ Update: I went to install the sink parts today. They sold me the wrong size! Their clerk is not only surly but totally incompetent too; there's 20 bucks down the drain. Will be going to Alexander's to get the right part.

Great Lakes Ace in Farmington is our go-to hardware store. The staff is friendly, helpful and…read morepresent. I never have to search for someone to help me like I do at some of the larger hardware stores. It's a great place to run in quickly for a needed item. They also offer an awards program, where you can earn points to receive instant cash credit, free items, and more.

Awful, awful service from a snarky person. I pride myself on promoting local businesses and being a…read moreloyal ACE customer. Imbued with this "buy local" spirit, I drove to the store to purchase a product priced $30 higher than I would have paid on Amazon. The person who worked in paint on Aug 13, 2022 at 3:30pm, who asked if they could help me, turned out to be condescending, demeaning and downright rude, leaving me no choice but to walk out of the store, extremely agitated and frustrated, and with great restraint, not irate. I then went to Great Lakes Ace in Novi, and by stark contrast, the service I received in Novi was stellar, making for a very pleasant 5* experience. It doesn't take much to treat a customer right to build loyalty and advocacy. But when the customer has been wronged, they will go out of their way to take their business elsewhere. In this case, I am no exception.

This store is so convenient from our house and we go here all the time. Calvin and the staff were…read moresuper friendly and helpful. The store is always clean and I love the reward program!

Sunday. 4pm. 83 degrees. These were the conditions during my visit to this Home Depot location…read more Shopping list: plants, gravel, soil. This was going to be a dirty-your-hands type of operation. Giant overhead fans in the garden area did little to cool down the temperature, as the whole area is still just outdoors. The checkout area moves quickly, the cashiers are deft with their scanners. We got our soil, plants, and gravel posthaste.

This is one of the worse parking lots for any contractor. You can't get a close enough parking spot…read moreanywhere near the front. They keep so much equipment and trailers here I end up parking in the middle, all the way out in the end of the parking lot or in the garden area. Making it difficult to haul what I purchased to my own truck and trailer. I can't stand having to come here.

I called ahead to see if they had the Ryobi replacement battery for my leaf blower and I was told…read morethey did. I drove all the way over there, only to learn that they did not carry that brand. I even waited for an Ace sales guy to look it up on his phone. What a disappointment.

Always willing to help. Place has always been clean when I went. The staff has never been…read moreannoying to me.

The cashier they had working there is very rude -She didn't speak when I came to the register and…read morewhen I asked for a bag she made a face as if I couldn't have a bag- So I say is there a problem I can't have a bag and she gives me a bag with a bad attitude did I miss something - customers can't have bags anymore? I made a purchase I should get a bag and I had spray paint - spray paint might spill out or anything to happen - Super Rude

My Ry needed a few things and found them eight no problem at this store. He left with free…read morehandkerchiefs and some cleaner they were giving out as well. Thank you Ace!

The staff is very knowledgeable at the Pontiac Home Depot. The Pro Desk staff is amazing! They are…read morevery helpful, friendly and knowledgeable.

I love Home Depot and I have been and will continue to be a loyal customer. However, I want to…read morereport on a terrible experience because I don't think the treatment I received was right. I came to the Northville, MI location with my partner on Thursday 6.13.24. We needed to purchase ten 2x12x8 pressure treated boards. We saw online there were 77 in stock. Hurried home from work, borrowed a car and arrived around 6:30 pm. There were about 13 boards in the bay and we sifted through all of them. 5 were solid and the remaining 8 had issues. Large knots, cracks, one had a hunk taken out of it and others had pretty serious mangled edges. Above the bay there was a stack but not one we could reach ourselves.  My partner went to ask an associate for assistance and this is when things went wrong. The person that responded to assist us approached in a pretty unfriendly way. No greeting and asked, "How many do you need?" We tell him nicely that we need 5 more. His response, "I'm not getting it down for 5." He went on to tell us after looking at 1 (a single 1) that the remaining 8 were fine. It was clear that this person had the opinion that we should settle for the mangled remaining pieces and that was that. He repeated numerous times that he was not going to "get it down for 5." Another staff came by and said, is there room to get it down? He said, "Yeah there's room, but I'm not getting it down for 5." At that point I said, "Ok, so you have them in stock (I see them 4 feet above me), you have the staff and equipment available to assist me in getting them down, you have the room to place them in the bay, but you're not willing to help me?" I asked if I could talk to a manager and the person walks away to have the conversation so I didn't hear what he said. He came back and told me it's "Store policy" to sell what they have before new ones could be taken down and shelved. What it comes down to is this employee had the opinion that my partner and I should settle for the damaged pieces bc to him they were "fine." This is clear in how he approached us from the start. I know customer service is hard work though I feel like this person (tall, Caucasian male, slim, bald/buzzed hair, 7 pm in the lumber dept) was just meansprited. He could have helped us but did not want to. And if it is your store policy as he said, can you show me where it says that? Plus he was insulting and said, "You're not going to get a perfect piece." We know that. We did not have unreasonable expectations. My partner has made many things over the years, our bed, entire deck, entertainment center and counter, flower boxes. We simply didn't want the mangled pieces other people had clearly looked over and left as well.  The wood is needed for picnic tables and a memorial flower garden for a remarkable person who passed at 57, we are working on in Southwest Detroit. We ended up driving to a HD in a different city and had no issue. Instead of a 1 hour trip, it turned into 3 bc Northville was a barrier, but we got what we needed. (Following this up by writing a 5 star review for the staff that helped me at the other HD store we had to go to.)

Many employees around to get directions and they are super helpful and friendly…read more Good service. The employees know the inventory, and are eager to help you out with any project you might describe to them. Lowes as a chain is incredibly convenient and has a massive selection of products: Home appliances, building materials, paint, plumbing, flooring, plants, houseware, furniture, home decor. Everything you need to build a home. Great range of prices. If you have a personal project, checking if Lowes has it will save you a lot of hassle. (Lowes is a corporate/franchise company. Talking about a specific Lowes store means talking about Lowes as a whole.)

I would like to give a compliment to Jennifer the cashier near the "Pro Desk" she always have a…read moreProfessional and "sunny disposition" when she checks me out. Also, TJ the Pro Desk was very helpful, knowledgeable, and helping me with ordering my construction materials. This is what great customer service look likes. Loyal Customer, - Washington's

I visit this Ace often. They are always friendly and knowledgeable…read more Bought an EGO mower today and they were well informed regarding operation of the mower. It's my first electric mower, so it was very nice that they knew the product.

I used to absolutely love shopping at this store on Meadowbrook and 10 mile. I've been shopping at…read morethis location for many years. It had such an inviting atmosphere and everything was easy to find. Unfortunately, since the recent renovations, the layout has become cluttered and confusing, making it difficult to locate items. The new setup of the cash registers only adds to the disorganization. I really wish they would consider going back to the old layout. After the chaotic experience I had yesterday, I'm honestly not sure I want to return.