Nicest employees. Special ordered something for me and offered to carry to the car! They are…read morefabulous!

Great service, good prices, very friendly and helpful. I've purchased repair parts and recently,…read morea new grill. I couldn't be happier with their service.

there is a reason they say no returns or exchanges. Hes sells you garbage and won't take it back…read moreand blames you .

Mike is the best! I've been to this location at least 3 times when I couldn't get the help/parts I…read moreneeded from my local hardware store, Home Depot or the internet. Mike always has just the fix I need and he goes the extra mile to make sure I'm happy with the service. I mentioned to him that I don't know why I don't stop there first before wasting my time at other places but that's all changed since time is money and as a matter of fact, I save money there too. They always have a sale going on and his prices are highly competitive on items that are not on sale. On my latest visit, I had a 75 year old door lock that wouldn't unlock once you locked it. I thought the skeleton key (yes, skeleton key!) was the wrong type of key but Mike was convinced he could make it work with the key I had. I was very skeptical and sure I knew what I was talking about even willing to buy another type of key to open it. He took the lock in the back, returned a very tense 15 minutes later and voila(!) the lock worked perfected with the key I had. I was impressed that he took the time to get it working without trying to sell me something different instead. Actually, he did offer a better lock but I didn't want to have to change all my locks, so worked with what I had without pressing me otherwise. I highly recommend if you have a difficult hardware issue that you visit this place first and ask for Mike!

I drove over an hour to get to the Michigan Chandler store. The store is permanently closed.read more

We went to Michigan Chandelier, Grand River to look for a kitchen light fixture. There two women…read moresitting at a desk. They never left there desks. They didn't show any interest in helping. Terrible customer service. I would not recommend this store.

Great store in old village Plymouth. Rebecca is super nice and always has an idea for what you…read morewant!!!!

I could go to East Elm Kitchen everyday looking for kitchen goodies. The selection is excellent and…read moreall the bases are covered. From specialty food selections to top line kitchenware they have it all. The staff is outstanding and I could talk "shop" with them all day. Love to support local as well. If you haven't been here you need to stop in. Old Village Plymouth is becoming a destination.

I go for the Pfeil chisels, and other such goods you cannot buy at any other brick and mortar…read morestore. For me, I don't need any help or knowledgeable sales people so I being left alone is welcome compared to other such stores. Let it be known I am no fan of Rockler, it's far closer to me in Novi and I still drive the distance to WoodCraft because they actually have good tools. Try getting any decent carving supplies at Rockler, yeah didn't think so.

Years ago I enjoyed visiting the store and buying their stuff and gave them a good review. Most of…read moretheir sales people were well qualified. Lately - not so much. The recent problem is their recent sales staff product knowledge. Few of them appear to be woodworkers - nor seem interested in learning their product lines. I don't care if their staff are woodworkers - but it is a reasonable expectation for sales people to know their products and inventory. I called them on the phone looking for a Festool Carvex. Festool is one of their main product lines. The sales person on the phone did not even know what a Carvex was, let alone knowing if it was in stock. He asked me what the on line item number was. I am sorry - but if I am going to spend 500 dollars at a brick and mortar and drive a half hour to get it, and pay higher than on line, I at least expect the store to know their products. If I need to do their homework, I can do it myself and buy on line. Finally the sales person went to one guy in the store who had to explain what a Carvex was and he went in the back and said no Carvex in stock. Later I called and asked if they had a Oneway Multi-Gauge in stock - which is on the woodcraft website. Again, the person on the phone had absolutely no idea what a Oneway Multi-Gauge was, nor what it was for, and asked for an item number so she could look it up on line. This is one reason why the smaller Brick and mortar stores are having problems competing with on line sales - and Woodcraft is no exception. People rely too much on Google, and do not spend time learning their store inventory and learning about their products at their own store. It did not used to be that way in retail. When I was in retail sales in the 1980's it was required that every sales person went into the stock room each morning before the doors were open, and memorized what items we had in stock and also know about each and every product we had in the store - and how to use them - and what products can be special ordered. These days however, you have sales clerks who know little about their company and more about punching in an item number into google and they depend on google to provide all the answers. Ultimately, the problem lies with the store manager - who does not seem to be interested in sales training and teaching the store clerks their products, how they are used, what they are for, and if they are in stock. It seems that the manager wants to be the know it all and does not care if his coworkers are up to the task. This is a major reason why brick and mortar shops are closing up shop- not because of the internet, but because their sales staff are getting lazy and depending on the internet for everything, and ignoring the stock room and the product literature - and their own company web site. I predict that Woodcraft within the next five years will be out of business brick and morter wise, and will be solely an internet based store, if they do not do something to make sure every sales person is well trained. Why waste time with Brick and moarter when you can get it shipped to you home within 24 hours? I hate giving negative reviews - sometimes the only way a business can save themselves is for customers to be brutally honest and hope for change.

Stopped in for some nuts and bolts for my car and a few other home projects. When I couldn't find…read morean item the staff took me over to it. I wandered over to the hobby section since I've been looking for a good entry lever rc car for my son and I to mess with. I had one in mind I seen on youtube and was real close to getting it. I asked one of the staff members what they feel was a decent starter car. They mentioned a completely different brand and after talking to them, I decided to go with their recommendation. They were not wrong, the truck they recommended is awesome. Doing additional research online after the purchase and I can't find a negative review for it. I'm thinking about getting my own now so we can race.

All the way up to checking out I experienced courteous service....I was so very disappointed that…read morethe cashier did not think well enough her team or her customers to wear a mask! Very, very disappointing!!! \

I'm not a welding tradesman and haven't shopped here much but I can confirm they do have dry ice if…read moreyou have any need for it. The people here seem very genuine and friendly. I'd highly recommend them if you like buying from quality people with good character.

A2 Welding Supply seems to have everything a person could need for welding. I was impressed by the…read moreselection of heavy-duty gloves. I should have snagged some arm protectors on the "make an offer" shelf. That would spare hubby a sunburn on his arms. I'll have to stop by again to grab those. They're on the east side of Carpenter Road, south of Ellsworth.

Always have a great experience when shopping here. The staff is friendly and very helpful in…read moreloading up heavy feed for me.

Great service during my shopping spree today from Natalie and Melissa…read more These gals are very professional and helpful and knowledgeable of the products in the store.