Just had THEE WORST customer service in my life at Byrum Ace Hardware Pinckney this weekend. I went to return metal box parts and WOW. Saturday Cindy stated that because I didn't have a receipt I would have to Find It, no store credit. Ok I thought But, I had just been at Lakeland Hardware where they scanned one of my parts and it brought up purchase history. Cindy stated that they don't do that! OK, what the heck and went home.
Sunday I bring up my ACE Rewards and there it is, 11/25/20 Byrum Ace Hardware Pinckney and all the parts I bought. Neat little app, tells you where purchased, points, PICTIRES of items with item #, price, tax, everything! I highly suggest. So today I go back to return my parts and get my $7.05 + Tax back. WRONG Nick is at the cash register. I put my parts on the counter PLUS my ACE Rewards printout. Do I have a receipt Nick asks, No - Sorry. What's this he says, My ACE Rewards as Proof of Purchase - POP. We don't take that - how do we know You bought it? Funny I thought, if I had a cash registrar receipt, how would you know I had bought it. This young man needs to learn a thing or 2, maybe several. One is don't give the CUSTOMER attitude, Never, NaNA - Polite works. Two, have RESPECT for your Elders, I'm 64 and you're what - a 20 something. Three, Is it really Right to PISS me off and be RUDE when I can clearly show you a P.O.P. and it's ONLY a $7 dollar refund.
WELL that didn't go as expected!!! And I ask for the store manager - Wrong, Nick is in charge. L Another employee hands me a card with Mandy Herrst, Store Manager. Oh, and Nick states Mandy AIN'T giving me my money either. AIN'T isn't a word Nick, it's slang that we don't use with Customers, those people that buy merchandise that pays your wages! Cindy and Nick, at this point I don't care - I won't be coming back BUT I will TELL EVERYBODY I CAN about the RUDE SERVICE I got at Byrum Ace Hardware Pinckney. Neighbors, it just ain't worth it some days, JUST DON'T GO THERE!!! Lakeland ACE is just down the road where they WILL help You! Well, I feel better Now.
But Jeeze Cindy & Nick - $7 bucks - REALLY! read more