Nicest employees. Special ordered something for me and offered to carry to the car! They are…read morefabulous!

Great service, good prices, very friendly and helpful. I've purchased repair parts and recently,…read morea new grill. I couldn't be happier with their service.

I left Kroger with $150 worth of groceries in 90 degree heat with my twin babies to find my vehicle…read morekey fob wasn't working in the shared parking lot, with Ace. I couldn't get into my car. I went into Ace hoping they could replace the key fob battery. Not only did they replace the battery quickly, the manager followed me to my car and offered to jump it, if it wouldn't start. It started fine. What a relief. Couldn't have had a better experience. Thank you very much.

I decided to start shopping Ace because I don't support some of the ideals of the big box stores. I…read morehad to make an emergency trip here moments before closing because we were having toilet trouble. Bo and the other employees were super friendly and helpful. Based on this first impression I feel like my biggest regret will be not making the change sooner!

These new Owners have filled the shelves! It's wonderful to go these now and be able to buy the…read moresupplies you need! Hats off to the new owners!

Great hardware store Costumer service is Out of this world…read more They sell firewood at a fair price I stopped in to get some screws for my brother's eyegaze unit and they went out of their way to help I want to thank all those who work there

The folks at Northwest hit the mark every time. I've been doing business with them for years both…read moreprofessionally and personally. They are highly knowledgeable, professional, and provide top shelf customer service. In my thirty years of being their customer, I have never once been disappointed. Bravo and keep up the great work.

Rating started much higher, as they were quite helpful helping assemble the parts list for my…read morebasement ducting job, but I found a simpler approach and returned many parts with receipt. They refused to take back two duct sections they they sold me and loaded into my truck, effectively calling me a liar that I didn't buy from them. I don't appreciate that and will take my business away from this local shop. They are old school. I was not experienced with ducting and trusted them. If you know what you need and don't need the return flexibility that has a 10% fee, they may be a better fit

What are hidden gem and Ann Arbor. I found this place looking for a way to get my indoor hydroponic…read moregarden going. I'm so glad that they are still open and there's a physical location here in Ann Arbor. It's just a little place tucked on a side street and if you blink you missed it .but once you get in here they have everything you need and the guy that works behind the counter is so kind and has such positive energy. He was very knowledgeable and answer. Every question. We ask and even called someone to get further information on a product. If you are doing any kind of gardening, I want to support a local shop. This place is a definite go to as it has a really beautiful vibes & great products for the organic Gardner.

Very knowledgeable staff, friendly and helpful. Selection is smaller, but well-curated. If you're…read morejust beginning and have no idea what to get, these guys will help you.

Ordering the part we needed was super easy. It showed up the next day as promised. A pleasant,…read moreuntroubled transaction. These guys are highly recommended!!

I'm used to ordering from Grainger and getting weird little mechanical & electronic parts by…read moremail... but there's also a walk-in warehouse in Ann Arbor. There's a small lobby / pickup area, with a few cash registers. They're happy to help you search through the computer or paper catalogs, then go grab stuff from the warehouse --- this isn't usually a "wander through the aisles" experience like Home Depot. The light switches I needed were in stock, but had definitely been on various shelves for a while --- the cardboard box was faded and dusty. The switches inside were in good shape, which is what really matters. Nice to have things in town sometimes, but i'm not sure if Boardwalk is really that much simpler than UPS for most of my projects.

Oh I am BIG fan of this place!!! I found it by accident,…read moredriving home from Half moon Lake. We actually stopped because there was a fruit/veggie stall in front of it and when we pulled into the parking lot, we saw all of the beautiful plants, succulents, planters, etc! We were greeted by a very helpful young man who told us all the succulents were half off: SOLD! (according to my receipt, that young man was Shelton) We ended up with 3 of them.. including a beautiful hanging birdcage filled with succulents, all total $41! (pictures uploaded below) Inside they had all kinds of kits and pieces so that you could build your own but theirs were too cute to pass up!

Local store, prices are a little higher than your big box, but they are very friendly and helpful.read more

I go for the Pfeil chisels, and other such goods you cannot buy at any other brick and mortar…read morestore. For me, I don't need any help or knowledgeable sales people so I being left alone is welcome compared to other such stores. Let it be known I am no fan of Rockler, it's far closer to me in Novi and I still drive the distance to WoodCraft because they actually have good tools. Try getting any decent carving supplies at Rockler, yeah didn't think so.

Years ago I enjoyed visiting the store and buying their stuff and gave them a good review. Most of…read moretheir sales people were well qualified. Lately - not so much. The recent problem is their recent sales staff product knowledge. Few of them appear to be woodworkers - nor seem interested in learning their product lines. I don't care if their staff are woodworkers - but it is a reasonable expectation for sales people to know their products and inventory. I called them on the phone looking for a Festool Carvex. Festool is one of their main product lines. The sales person on the phone did not even know what a Carvex was, let alone knowing if it was in stock. He asked me what the on line item number was. I am sorry - but if I am going to spend 500 dollars at a brick and mortar and drive a half hour to get it, and pay higher than on line, I at least expect the store to know their products. If I need to do their homework, I can do it myself and buy on line. Finally the sales person went to one guy in the store who had to explain what a Carvex was and he went in the back and said no Carvex in stock. Later I called and asked if they had a Oneway Multi-Gauge in stock - which is on the woodcraft website. Again, the person on the phone had absolutely no idea what a Oneway Multi-Gauge was, nor what it was for, and asked for an item number so she could look it up on line. This is one reason why the smaller Brick and mortar stores are having problems competing with on line sales - and Woodcraft is no exception. People rely too much on Google, and do not spend time learning their store inventory and learning about their products at their own store. It did not used to be that way in retail. When I was in retail sales in the 1980's it was required that every sales person went into the stock room each morning before the doors were open, and memorized what items we had in stock and also know about each and every product we had in the store - and how to use them - and what products can be special ordered. These days however, you have sales clerks who know little about their company and more about punching in an item number into google and they depend on google to provide all the answers. Ultimately, the problem lies with the store manager - who does not seem to be interested in sales training and teaching the store clerks their products, how they are used, what they are for, and if they are in stock. It seems that the manager wants to be the know it all and does not care if his coworkers are up to the task. This is a major reason why brick and mortar shops are closing up shop- not because of the internet, but because their sales staff are getting lazy and depending on the internet for everything, and ignoring the stock room and the product literature - and their own company web site. I predict that Woodcraft within the next five years will be out of business brick and morter wise, and will be solely an internet based store, if they do not do something to make sure every sales person is well trained. Why waste time with Brick and moarter when you can get it shipped to you home within 24 hours? I hate giving negative reviews - sometimes the only way a business can save themselves is for customers to be brutally honest and hope for change.