Upgrading my review to 5 stars! Have gone here several more times and am most impressed with the customer service. Lots of willingness to chat through what I'm looking for or trying to do, and good expertise on the staff from hardware to garden supplies. Super consistent helpfulness! read more

I find their customer service to be excellent; the staff are very friendly, eager to help and knowledgable. The W. Stadium store has a wonderful kitchen and home goods section, with high quality cookware, dishes, knives, and beautiful textiles from India, France, Turkey and the US. The inventory overall is great - lots of outdoor furniture, gardening supplies, storage supplies and the full range of traditional hardware supplies. read more

This place has all the things you need, but can't find at other stores. Over and over when no other place has something, I've found it here. I needed a certain key copied and at least half a dozen different places couldn't do it. Ace Barnes did it. The last time I was there I got three things on my list I couldn't find anywhere else. The people there are always helpful. read more

I really enjoy coming to this Ace. I could wander up and down the aisles of home decor for hours. They have a unique selection of home decor, which includes a great seasonal section. It is a tad pricey, but the quality can't be beat. read more

This place is really a Pier One in disguise! There was even a hostess ready to help you put together your perfect kitchen or patio! There are pots and pans, cute signs and decor, plates and silverware. Serious cooking supplies and table linens, even cookbooks. There was also patio areas and bathroom areas, etc. The other side of the store is a traditional hardware store,but organized so neatly that it looked more like a catalog display. No sticky floors covered with paint, or guys treating you like a newbie because you can't explain what wrench you need. Probably the best thing about the place was the cleanliness. You didn't feel grimy and gritty after leaving! read more

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When I'm shopping on this side of town, I prefer Stadium Hardware, which is only a few blocks away, because it is more like a hardware store. A trip to Ace Barnes is more like a trip to a department store, because they have kitchen ware, window dressings and gardening supplies. I avoid Downtown Home and Garden for the same reason. Judging by the location, I think the owners have their minds set on selling decorative knick-knacks to Westsiders. (If you are, in fact, a Westside shopper, and you are looking for those things, you just found the place.) Nevertheless, I suppose they do have a lot of hardware and tools that you would expect an Ace store to have. Keep in mind that if your problem gets really hairy and ugly, you can take it to Stadium Hardware, where they sell bigger, badder tools, and the guys behind the counter can tell you how to use them. read more

Ace Barnes Hardware - Hardware Stores Near Me - Ann Arbor, Michigan

I am disabled. Was just refused access by an employee. I have breathing issues which make wearing a mask difficult. She claimed the owners will not allow entry without a mask. In violation of the ADA. read more

I understand that times are tough and stressful right now but I've received the most rude customer service ever from the employees at this store. No need to be rude to people. read more

I love this place for the kitchen wares, but was pretty miffed when discovered the rakes I bought at this Ace, were $5 cheaper at Meijer! I will think twice about shopping there again, wondering if I would be saving moeny somewhere else. read more

Just bought a new Weber grill replacing the one I bought 14 years ago from Ace on Stadium. Really trying my best to shop independent. I certainly appreciate their expertise and willingness to make a tight delivery on a historic BBQ focused holiday. Kevin and Mike made no promises to deliver but somehow they came through - delivered, assembled a new and picked up the old grill the day before my party. Doubt that you could get this type of service at a big box store. Ace is the place, on Stadium. read more

Barnes Ace Hardware has all the usual hardware store merchandise, but I like them best for their kitchen section, which is about one quarter of the floor space. Now that Kitchen Port is gone, where else are you to buy trendy kitchen doo-dads? Barnes Ace Hardware has a lot of neat kitchen tools, dishes and glassware from simple to sophisticated, aprons and oven mitts and tea towels. Nice for kitchen-themed gifts. There is a sizable section of paper plates and napkins, to dress up any party or picnic. Whenever I need a key ring, key fob, key label or whatever -- they have the entire line of key organizing accessories. The best I've ever seen. This place has a wonderful variety of hardware items, but it seems like everything is priced a little higher in order to pay for the Ace franchise. Nice selection of basic veggie & flower seeds. A lot of garden tools. They have a discount card. Spend $200 to get a $5 coupon. You're allowing Ace to track your spending habits for a 2.5% discount. read more

Ace Barnes Hardware - Storefront. - Hardware Stores Near Me - Ann Arbor, Michigan

This is my store for kitchen goodies as well as hardware. It's where I go for napkins, place mats. I even bought my kitchen rug there. They have special ordered items for me and always been polite and helpful. The only problem is that I always discover something I didn't know I needed but now have to buy. If nothing else, it is fun to browse housewares while you are picking up mousetraps or having a key made. read more

I think it's interesting to read the 2 other reviews here so far. I'd say if you put them both together, you do get the larger picture of this store. I don't feel like the hardcore handy-ness of this hardware store is compromised because of the inclusion of the other home items. The space is extremely big, so there's room enough to display outdoor furniture, a really thorough and appealing variety of kitchenwares (from small appliances to the best dish towel selection in town) *and* still have aisle after aisle of things like bolts, screws, electrical adapters, etc. The prices, even for items that are sometimes spendy -- like large bottles of Ms. Meyer's Clean Day soaps -- all seem very reasonable to me. There is an amazing array of drinking glasses -- most for well under $5 each. It's true that this store has items for your kitchen and garden, but for me, these are just extra reasons to actually go to the hardware store instead of putting it off again and again on my perpetual to-do list. read more

I guess I didn't know what to expect upon entering Ace Barnes Hardware. I mean, I've been to other Ace Hardware stores and I suppose I just expected them all to be the same. However Barnes Ace Hardware is the upscale department store version of a hardware store. My husband and I were working on a home project and needed some thin, skinny planks of wood and we needed them cut but we really didn't want to buy a saw for such a small project. The friendly people at Barnes cut the wood at our specified measurements free of charge. While they did this, my husband and I roamed the large part of the store that had upscale bathroom and kitchenware, as well the fancy outdoor patio furniture section. Overall we had a very positive experience. Here's the thing that will keep me coming back to Barnes: They exchange Sodastream carbonators. My Sodastream allows me to make soda water at home but I need to replace the CO2 carbonator every 3 or so months. Yes, I could exchange them via UPS or go across town to a Bed Bath & Beyond - but Barnes is just a short bus ride away I'll definitely be back to exchange my carbonators here. read more

MY Favorite local store for kitchen gadgets, dishes , pots and pans. outdoor furniture, xmas lights and the occasional tool, furnace filter or other boring hardware item. Ace Barnes is "Your hardware store with home decor! I appreciate the staff. They always go out of my way to help me find things. read more

I have shopped here for 40 years, and the Products are quality and service has been excellent, especially by Rita, Dana, and Bridget.

Power tools, Webber grills and accessories, paint, key repro service, furnace filters, plumbing stuff, garden furniture, bug poison or repellant candles, grass seed, and any other hardware you can think of are for sale here. But what I really ENJOY are the open shelves stacked with drinking glasses, wine glasses, teapots, cookware, ceramics, high-end paper napkins and plates, Pyrex baking dishes, small appliances, coffee jugs, and all kinds of other kitchen and tableware. NOTE: I originally posted this by mistake for the OTHER Ace Hardware store! But I meant it for this one. read more

I rarely come in here since I avoid even the simplest hardware related tasks like the plague but when I do I'm always happy. First, I love the smell of this place. It smells like Dodds & Edder, the hardware/feed store where I grew up. Mmmmm, especially in the first early days of spring I sometimes just want to walk in and sniff. I love their decorative items and ideas for setting up outdoor spaces; if this is the year I finally turn my deck into an outdoor oasis, it will be thanks to Ace Barnes Hardware. I also love how quick and easy it is to swap out propane tanks. We grill most meals once the weather gets warm (yesterday was our first day on the grill and we won't stop until some time in November) so we are reliant on propane. The system here is quick and easy, Staff are friendly and helpful, the stock is good and seasonal, the ideas are helpful and it's not a ginormous warehouse. What could be better? read more

So many cool things here, other than hardware. Like glasses, dishes, candles, etc. Everyone was so helpful!

An excellent mix of a proper hardware store, some good home furnishings, decent kitchen tools with some small appliances, and some basic garden material. Definitely less resourceful, less impressively stocked, and far less of an experience than Stadium Hardware on the hardware front, but it's got enough other things to save me multiple trips to kitchen, garden, and home furnishing stores. The staff varies widely --- the lady at the paint desk and the guys roaming the hardware section know their stuff well, but some of the checkout staff are almost painfully overwhelmed. On one recent visit, the clerk scanned every single item twice (and at a glacial pace each time) because they lost track of the order when totaling it up. read more

I stopped by to pick up some stuff for BBQ, but ended up buying more stuff... I didn't realize that I needed more stuff! I spent around 40 minutes in the store, working around and looking for things. I think I walked around the entire store couple of times. read more

My favorite hardware store in Ann Arbor - independently owned, but part of the Ace Hardware network. Friendly employees who actually can help you find exactly what you're looking for (like hardware stores used to be). Incredibly diverse selection of household products, grilling supplies and kitchen goods. Got a *fantastic* deal on a Weber grill here at the end of summer. For any hardware purchase, Barnes is my first stop. Support your local businesses before going to a chain store! read more

Much different from any other ace hardware stores- they have a large selection of kitchen goods, appliances and home decor in addition to hardware goods! On an occasion where I had to return items without the receipt from last season the staff was very helpful and still able to process my returns! read more

This place is wonderful and my family has been loyal customers because there are some good people here and good prices BUT there is a major problem with some VERY RUDE employees who work here. I have had some horrible experiences with two very unhelpful and argumentative employees. An older grey haired man with glasses is very unpleasant and refuses to help us when we need assistance or have a concern. I am just appalled by his customer service and it makes us not want to ever come back to support this business. Beware of attitude problems here. read more

I have found the staff at Ace to be some of the kindest, most helpful people. They know their stock and are happy to help think through the best product for my project. They really have everything. read more

terrible rude service slow and they continue being covid nazis after you have been vaccinated.

I used to be a loyal Ace shopper. no more. aI had a very bad experience with their paint department--guy was so insufferably rude I actually had to walk out. anyone can make a mistake tho right? I decided I would write to Ace and let them know what had happened. I was sure they would apologize and we'd all move on. nope. after the auto "we've received your email and we'll get back to you asap" email, I never heard from them again. which is why they'll never hear from me again. read more

This is a great locally owned place with VERY helpful employees. I came in looking for a specific painter's light lightbulb which I brought with me. Someone helped me match it and get the right one, told me what to be careful of (holding it a certain way) and even disposed of the old one for me! I was in and out of there in minutes and extremely impressed by their customer service! I would definitely go back! read more

On the way to family Christmas, we stopped in to quickly purchase needle-nose pliers for Grandpa. TIme to go, but wait! There's not just one expensive lifetime-warrantied pair, there's also cheaper small black-handled ones in the bargain bin, and larger yellow-handled ones that will never get lost in a drawer. Let's buy all three! TIme to go, but wait! There's a kitchen cabinet and hardware aisle -- let's think about what we'd like for our kitchen back home. TIme to go, but wait! There's the Christmas clearance aisle, and look at that Charley Brown Christmas tree. TIme to go, but wait! Look at all the kitchen utensils -- things we "need," like corkscrews, and strainers, and scoops, and bamboo utensil sets. TIme to go, but wait! Who knew there would be reading glasses, cheap and two designer brands in fancy cases (I can use 1.00 power now, when I'm not stubborn). TIme to go. Really, it's time to go. Great service, great stock, great prices. If I still lived in A-Squared, this would be one of my most visited stores. read more

Ace is getting to be a cross between Home Depot and Michaels arts and crafts. I like modest size hardware stores because I can get in, get out and not walk half a mile to find the items I am looking for. This new Ace Barnes store is too big for my taste, and carrying too many things so it is losing focus on core hardware business. Seriously, I come to a hardware store to buy hardware, tools, paint, garden supplies, not kitchen appliances. Also hard to find anyone to provide assistance. read more

Ace has cheery and helpful employees who are knowledgeable of their stock. Be sure to check out the kitchen section - it has a ton of appliances, bakeware, and tools - more than a lot of kitchen stores, and more than ANY hardware store I've ever been to! And their Christmas displays rock! read more

It's a misnomer to call this a "Hardware" store...yes, they carry most things a typical Ace Hardware carries, but I never make it to that side of the store. I go for kitchen necessities...after browsing through ALL of them (how DO they pack them all in those skinny aisles?), you do feel like you need them all. A fantastic selection of kitchen linens is available next to Le Creuset pots and pans, KitchenAid mixers and accessories, drinking glasses in every size, shape, and capacity, baking pans in sizes that you didn't know you needed (but now you do!). The aisles with cleaning supplies are fantastic...they carry SO many varieties, with a lot of old-timey classics to boot. I suppose I ought to check out the "Hardware" side sometime! read more

You can find a lot of things here that the big box stores don't carry. We found an adhesive Home Depot told us they could order and have drop shipped. Wanted it this weekend not this month. Great selection of kitchen chatychkes too read more

I LOVE Ace Barnes Hardware. They have the most amazing customer service ever. The staff are knowledgeable, kind, accommodating - I can't say enough. And it's more than a hardware store, they have an incredible selection of home goods too - Le Creuset, tons of tableware, decorative items - it restores the soul to walk around there for an hour :) read more

I can't express how awesome it is that we (being new homeowners) live so close to this store! Cheaper than the "big box" stores, smaller and the staff is always so helpful! read more

This place is has a great selection and friendly staff. One of their salesmen, Rick, looked for a long time for the right screw backing for a European piece I brought in, and when I brought him the item, he fixed it for me! Great customer service, I really appreciate it. read more

Great hardware store. Friendly, knowledgeable staff; decent prices -- the opposite of Home Depot.

I originally lived very close to this Ace Barnes store. I have since moved across town but I still often make the trip back because I love the store so much. Their kitchen/organizing/home goods section is quite awesome, and I've enjoyed their patio furniture as well. I've had many, many cans of paint mixed there for various projects and I came to enjoy the sideways glance the older paint guy would give me when I would tell him what I was using the paint for. I just recently turned a small bedroom into a walk-in closet and used a closet organizing system that they sell there. It was great--one of the ladies help me design the system using a computer program and some basic measurements. They had everything in stock and 6 hours later I had an awesome closet. Yea, I'm a hardcore fan. read more

For a hardware store this is by far the coolest out there. Unfortunately it is quite pricey for some of their decor and household items they have in the front of the store. Everything else is decently priced for Ann Arbor. The staff is always very helpful read more

Hmmm.. I am surprised by these other reviews. While I think it is an amazing store product wise, I find their staff to be awful and incredibly unhelpful. They look bored and angry, and I was told on my most recent hardware store vista with question, that I should "probably just google it". We also had problems with a replacement part for an item they sold at the store, that we bought there. We couldn't get a piece that worked, and instead of helping us with what seemed to me like a defective product for the second return (um, not fun for us either), they told us they "wouldn't keep ordering them just for us to return them". I still shop here all the time, bc I think it is a unique store, but am always disappointed in the service. The only kind people in there are the at the check out counters. read more