Decade long customer, literally have spent tens of thousands with this local business. Had a model…read morenumber for two replacement bathroom sinks, decision made, and went into store to see if the specific item was in stock. Asked an employee who was wasn't occupied to explain that was my question. VERY rude woman pointed to a sign about appointment only, and next appointment was end of March. Tried to explain I wanted to buy an item from their stock. Rude woman again said couldn't do it but had to schedule. Eight weeks away. Ok then, took my stock # to Lowe's, who were very friendly, and bought my two Koehler sinks there at 40% lower price. I'm tired that crappy, rude customer service gets blamed on staffing COVID issues. Done spending my money here.

We purchased plumbing fixtures from Ferguson in Traverse City, Michigan for an extensive home…read morerenovation. The Blanco stainless steel kitchen and prep sinks were full of rust spots. Ferguson took no responsibility for the products they sold us. Our representative didn't return our calls and the store manager was difficult to contact. We were eventually told to contact Blanco. Blanco did not respond to our attempts to contact them by email and phone. When calling the customer is put on hold and after a long wait the phone disconnects. The sinks were expensive and we have wasted a great deal of time and aggravation to try and resolve the issue. The only option we are left with now is to contact an attorney and take it to court.

Amazing selection, with actual designers who are helping you in the showroom. We were searching for…read moreQUALITY which we got!

Buyers be aware of this place. I went there to buy countertops for a project. I in fact interview…read morefour different places before returning to this business. I found a countertop and asked questions about veining because the countertops that I picked out had veins. First off the guy came to measure the countertops and they were cut two short and they gave us a hard time about that and then to tell me that I could have my contractor fill in the holes. Second I decided to use the countertops as back splashes and again asked the question about the veins matching. They told me they would match. Not the case at all. When they came to install for a second time the veins do not match the backsplashes after I was told they would. They claimed they never said this which is not true and told me that I had buyers remorse. For a $10,000 job they are doing sloppy work and do not care about the customers. I had asked about a discount because now I have to live with ugly countertops that do not match and will only receive a 5% discount which is nothing. The owner does not care about his customers and only cares about his money. Buyers beware of this place. Also when you walk into the shop the staff look miserable as they never have smiles on their faces, it's like they can't be bothered to get up to help you. Buyers beware of this place.

Very professional, they get the job done. Word of caution they are more expensive than a general…read morecontractor - but well worth the money. We did a major kitchen remodel, gutted the entire entire kitchen and replaced HVAC, electrical, floors. We were very concerned because our neighbor went with a general contractor and it took them 2 months to get it done. Dreammaker has kitchen remodeling down to a science. They estimated 13 days, they actually got done in 9 days and came back for minor touches completing ahead of time in 11 days. Just amazing. Again more expensive, I estimate we paid $10k more but well worth it.

We valued Mike's expertise as we consider our kitchen remodel. He's experienced, approachable, and…read moreconsistently offers valuable advice!

I would also be happy to provide a copy of the police report investigating Meadowlark for fraud,…read morethe State of Michigan LARA report which resulted in them paying a fine, and the DTE report finding that there are multiple hollow external walls in my house and that only one room in my entire house was properly insulated. Have fun trying to fire them for cause and getting sued by them when you do.

1) Start date May 14, scheduled end date July 27 (74 days). Date they asked for final payment was…read more10/25/18 (164 days). So 90 days late, 222% beyond time budgeted. Minus 1 star for taking all damn Summer and part of the Fall. 2) Initial demo of bathroom tile on second floor shook loose a connection in the copper piping in the floor, flooding first floor and basement. Took months to get everything cleaned-up to near-original condition, required constant hounding to get their attention. Minus 1/2 star for the poor attention to a problem they created. 3) They asked for a progress payment when only 1 milestone associated with the payment was finished, a walk-through with a subcontractor. Minus 1/2 star for requesting money for nothing. 4) Remodel included repair to water-damaged ceiling in laundry room. The work was not on the original schedule, kept asking when the work would be done, they responded with, "What work?". Had to break out the contract and quote them back their scope-of-work. The project manager's response? "Wow, I didn't realize that, sorry". Paraphrasing. Minus 1/2 star for Read Your Own Damn Contract. 5) Had a gas fireplace insert installed. Three times. Installed before the wall behind was insulated and finished so it was removed for that, then re-framed and re-installed in the wrong place, had to be re-re-framed and re-re-installed. Minus 1/2 star making something simple so complicated. 6) Had portable storage pod in driveway. Had some landscaping scheduled for after the original finish date which required the pod to be gone. Project manager "guaranteed" work would be done before landscapers started, which wasn't true. Had to schlub everything back into the house where it sat piled-up and in-the-way for a month, then had to get another pod and put it all back. Minus 1/2 star for that bogus guarantee. 7) When the project was almost 60 days overdue, it took a negative post on their Facebook page to get some additional resources and oversite from the owners. Minus 1/2 star for making me complain. 8) We kept having morning meetings, sometimes changes were discussed. I'd come home to find work was done without the changes. We kept having meeting, I kept bringing up the same issues, time and time again. Minus 1/2 star for not taking notes. 9) It's the 4th of July, were on vacation in Chicago, our neighbors call and say there are 2 unmarked cargo vans at our house - is everything OK?. I call the project manager, who says there are no workers at the house, so I call the police and start scrambling - what is the best way to ruin our vacation so I can get back home fast? But - Oops! It's some painters, they're in the house, false alarm. Minus 1/2 star. 10) Had a hardwood floor put into an office space room. On a Monday, the project manager e-mailed me to say the wood would be delivered that day and installed on Wednesday. I get it, it's called "acclimating". I get home that night and the floor is down. Then it sat there for maybe a month before it being top-coated. Minus 1/2 star for what was the rush to ruin the wood? 11) The bathroom remodel is at "plumbing final inspection has passed". My wife takes a bath in her long-awaited, life-long-dream of a soaking tub. I hear it raining in the house. Something came loose, water is poring through a light fixture into the room below. The next day, the project manager - who I haven't seen in a month - comes in, doesn't say a word to me. Not, "Hey sorry this happened, glad your wife didn't get electrocuted, we'll get this fixed...", none of that. Not a word. I ask for Meadowlark to come up with a plan in writing to put GFI's on the circuits that could get flooded if this happens again. Their response displays a genuine lack of concern for my family's safety. Minus 1 star for making me so angry that I post a video of the water pouring through my ceiling to their Facebook page. 12) Lots of other issues I didn't even cover (e.g., the "4-star" painters). In their defense everything looks pretty good, finally. So plus 2 stars for that. So, unless my math is poor, that means 5 stars minus 6 stars plus 2 star = 1 star.

We had a layover in Ann Arbor while changing buses and were in the area just a month earlier when…read morewe discovered this place. When we heard it was sadly closing down at the end of the year, we made a special trip just to stop in here. It's a beautiful store with more than just gardening supplies. We picked up some toys for our cats as well as some Christmas ornaments and postcards as memorabilia. And I especially love how despite Luis the store cat passing away over 10 years ago, you can still find lots of references to him around the store. Really wish there was a way to save this place. :(

Not friendly at all. Shame. Cute shop though. Don't shop here. Mean. Too bad. Maybe they can changeread more

They completed an entire home renovation for me and I couldn't be more satisfied. They listened to…read moreme from the beginning to learn what I wanted and needed. They worked with me through the entire process to offer suggestions based on their experience and available materials. The entire team was a joy to work with - honest, hard working and responsive. Good value for the excellent work.

My kitchen renovation is absolutely beautiful. So much attention was paid to every detail and the…read morework was done in a timely fashion. The gentlemen who worked in my kitchen were very professional and took great care in protecting my floors. They did an excellent job in cleaning up each day. I would highly recommend this company for any renovation.

Bottom line: I do not recommend KSI and do not plan to hire them ever again. Read on for more…read moredetails. The design process was relatively easy - I sent the designer photographs of the bathroom, dimensions that I provided, and a Pinterest inspo page that I created to reflect our design taste. From these, she created a project proposal with estimate. My husband and I appreciated the level of service early in the process compared to other companies we contacted, felt comfortable with our quote, and decided to move forward with KSI. After this, there was a brief visit to our home by the designer and contractor to confirm measurements. A visit to the KSI showroom finalized our cabinetry, flooring, and counter selections. You will not be able to buy lighting or plumping fixtures from KSI and you will be sent elsewhere. If you want a high level of service with your designer, that will not happen with KSI - They do not accompany you on these trips or provide input. The designer was responsive throughout the process, but I do feel like she was overly busy sometimes and I did feel like her attention to detail was sometimes lacking. While the design process was relatively easy - Maybe a 3 star process - The actual renovation was 1 star and absolutely the reason that we will never use KSI again. The project was originally estimated to take 3-4 weeks... Actual time: 2.5 months. The workers consistently showed up late in the day - mostly after 4pm - if at all, and made it clear that we were their last priority. When confronted about the delays, which were absolutely due to short work hours and no show days, the contractor became defensive and extremely difficult to communicate with thereafter with long stretches of no responses to questions and ludicrous excuses. It was extremely distressing because other work that was being done on our home needed to be delayed multiple times, while we waited for the bathroom to be finished. We had to have some return visits for very subpar work, mostly related to improper wall preparation and painting, but overall, the workmanship was fine. Even after the work has been done almost a month, we are still waiting for the designer to make her final visit where final billing will be given. She says that the delay is because they are waiting on a gift basket. Really?! This must be some gift basket! I cannot wait to be truly done with KSI. This was a trial run for other projects we want done, including large projects of kitchen and master bathroom remodel, and I would love to say that KSI will miss our business but I am not sure that they even care or will notice.

We had bathroom vanities and cabinets installed. The installer they recommended was difficult to…read morework with. Some parts weren't ordered or were ordered incorrectly. When everything was installed it still took me several days of work to get it to look right. We went with a different company for our kitchen remodel. They did a much better job and everything met our expectations when they were finished. I do not recommend KSI, nor will I hire them again.

we are so happy with the service we received from Horizon Kitchens! They have been so great to…read morework with before, during and after our countertop installation. After getting estimates from several different countertop providers, we decided on Horizon and couldn't be more pleased! we highly recommend them!

From the owner: Based in Chelsea, Michigan, Horizon Kitchen and Bath specializes in designing and building kitchens…read moreand bathrooms that combine elegance with practicality, spaces that are timeless, functional, and perfectly suited to your lifestyle. From custom cabinetry and countertops to full renovations and installations, we bring your vision to life with expert craftsmanship and personalized service.

Often unresponsive, very limited business hours, long delays in getting products. Most troubling…read morewas that at least one person was frankly rude

Amanda Verna at Builders Plumbing & Heating Supply responded promptly, assisting me in finding a…read morepart source. She contacted the manufacturer and forwarded their number to receive the part under their warranty provisions. Great customer service makes customers for life! Great customer service! David Williams