Bottom line: I do not recommend KSI and do not plan to hire them ever again. Read on for more…read moredetails. The design process was relatively easy - I sent the designer photographs of the bathroom, dimensions that I provided, and a Pinterest inspo page that I created to reflect our design taste. From these, she created a project proposal with estimate. My husband and I appreciated the level of service early in the process compared to other companies we contacted, felt comfortable with our quote, and decided to move forward with KSI. After this, there was a brief visit to our home by the designer and contractor to confirm measurements. A visit to the KSI showroom finalized our cabinetry, flooring, and counter selections. You will not be able to buy lighting or plumping fixtures from KSI and you will be sent elsewhere. If you want a high level of service with your designer, that will not happen with KSI - They do not accompany you on these trips or provide input. The designer was responsive throughout the process, but I do feel like she was overly busy sometimes and I did feel like her attention to detail was sometimes lacking. While the design process was relatively easy - Maybe a 3 star process - The actual renovation was 1 star and absolutely the reason that we will never use KSI again. The project was originally estimated to take 3-4 weeks... Actual time: 2.5 months. The workers consistently showed up late in the day - mostly after 4pm - if at all, and made it clear that we were their last priority. When confronted about the delays, which were absolutely due to short work hours and no show days, the contractor became defensive and extremely difficult to communicate with thereafter with long stretches of no responses to questions and ludicrous excuses. It was extremely distressing because other work that was being done on our home needed to be delayed multiple times, while we waited for the bathroom to be finished. We had to have some return visits for very subpar work, mostly related to improper wall preparation and painting, but overall, the workmanship was fine. Even after the work has been done almost a month, we are still waiting for the designer to make her final visit where final billing will be given. She says that the delay is because they are waiting on a gift basket. Really?! This must be some gift basket! I cannot wait to be truly done with KSI. This was a trial run for other projects we want done, including large projects of kitchen and master bathroom remodel, and I would love to say that KSI will miss our business but I am not sure that they even care or will notice.

Very pleased with the service and advice we received at KSI. My wife and I have worked with Jill J…read more On a couple of bath remodels and couldn't be happier. Everything came in on time and as ordered and the installation crew was top notch. If you are looking to do a kitchen or bath remodel I highly recommend giving KSI and specifically Jill J. a call.

My friend and I took a New England Coastal Classics cooking class. The website said we would be…read moremaking: Classic Connecticut Style Lobster Roll Butter Lettuce Salad with Radishes, Cucumbers & herbs Buttermilk-Herb Dressing Sea Salt and Vinegar Smashed Potatoes Crustless Blueberry Pie Homemade Brioche Roll Raspberry Lime Rickey I was so excited to prep and cook all of these items! The room for the class isn't very big. The class consisted of 3 tables of 8. Twenty-four people per class is too big. It felt too cozy. I've taken a Sur La Table class before but it's been awhile. I remember it being more hands-on. In this class, we barely did anything. The lobster was cooked and cut for us. We cut some herbs and mixed the dressing. Not very exciting. The potatoes were pre-cooked and one person from each table got to smash them. We were given all the ingredients for the pie and we threw it all together and into a pan. The dough for the roll was premade for us. We each took a piece and rolled it into the shape of a roll. The Rickey was made for us. I wouldn't take another class.

I've taken two cooking classes here both with Chef Gabriella. She is awesome. A classically trained…read morechef who knows what she's doing. The first cooking class was Latin steak night where we made steak with chimichurri and gelato for dessert. The second cooking class was crabcake with steak and garlic aïoli with oven roasted asparagus and chocolate lava cake. It was such a delicious meal. And she is a fantastic instructor. I've signed up for my third class and can hardly wait. As for the store itself, the staff are really nice. I've purchased a number of items here. If you take a cooking class you also get 10% off in the store which I took advantage of. They have a beautiful selection of just about everything you would ever need for your kitchen and serving goods. What's not to like about that?

Friday I ordered a sink from bed bath and beyond. After a couple hours I had to cancel it because…read moreit was too big for the vanity. When I called they said it was too late, the order had been sent to the warehouse. I said we'll call and tell them to stop shipment. 'I'll try but if you receive it call us back and we will send a return label.' Return shipping at my expense! Monday I get an email telling me my package had shipped! So now I get to pay to send back the cancelled product that they sent me. Talk about wasteful! I'll never do business with them again.

I have Love & Hate relationship with BBB... I want to buy everything (love part), whenever I go…read morethere, I spent too much money (hate)... I spent about 30 minute each time I go there, even after I do my research online and I know what I want to buy. The best part, you can use the 20% coupon, even after it has been expired!!

Often unresponsive, very limited business hours, long delays in getting products. Most troubling…read morewas that at least one person was frankly rude

Amanda Verna at Builders Plumbing & Heating Supply responded promptly, assisting me in finding a…read morepart source. She contacted the manufacturer and forwarded their number to receive the part under their warranty provisions. Great customer service makes customers for life! Great customer service! David Williams

Large selection of unique tiles. We were recommended by a friend of ours who recently updated their…read morehome. They are a bit pricey but you get what you pay for. I can guarantee you won't find tiles like these at floor and decor. Highly recommend them.

love my tile. Sammuel and the staff were helpful. great experience. Awesome selection of beautiful…read moretile.

Great selection of clearance items that are super affordable and suitable for the house…read more The service is great. The check out process was easy. We were asked if we everything we were looking for. Their items are being stocked by their staff at all day.

Love Homegoods! I always walk out with 2 or 3 cool things to keep my Airbnb's looking great…read more Pillows, dog beds, and kitchen tools I can find everything in one place. Oh and holiday decorations and pretzels and toffee

Primo Granite installed 2-bathroom countertops in our home. The job was very professionally done,…read moreand the product is beautiful. The quartz countertops make our bathroom look like new. Thanks Luca, Primo, and Mike. I would definitely recommend them to anyone.

This is a gem of a family owned business! Beautiful selection of granite and quartz! Excellent…read morecustomer service and craftsmanship! We couldn't be happier with our experience!

Amazing selection, with actual designers who are helping you in the showroom. We were searching for…read moreQUALITY which we got!

Ann Arbor Stone and Tile has a very appealing, extensive showroom with knowledgeable, helpful…read moreemployees. As I chose finishes for a bathroom renovation, I visited the showroom several times. Each time I was greeted promptly and assisted in making choices. They were able to answer my questions, offer suggestions, and provide useful information that helped me to make decisions that I'm very happy with. I highly recommend this business!

Super friendly service. I had gone a couple of days in a row, and when walking around, I was warmly…read moregreeted with a "welcome back!" Other than the blue hair in the front for the past 12 years, I try not to stand out. That was the first time that I can recall that I'd been greeted so warmly! Their selection is outstanding and their prices are very reasonable. I found a tile I loved to go with our countertops and they had just enough to get the project done. I'd definitely be back for any tile or flooring needs.

My husband and I purchased tile for our kitchen backsplash from the Ypsi location. The designer…read moreElizabeth helped us pick out a tile with multiple different patterns which we were initially hesitant about, but we eventually fell in love with it. Now that the backsplash is 98% finished (Still have to add grout & caulk) we are extremely pleased with the outcome. (Btw my husband did the install). Our experience with Floor& Decor was very positive. We actually had to wait about 20 mins to talk to the designer bc we didn't have an appointment. But it was well worth the time. Elizabeth was super friendly and she probably spent 90 mins working with us. We'll be back when it's time to do the master bath.

Last time I wrote a review for here I was not a homeowner. Now I've been one for over 12 years and…read moreI've been here many times over for goodies for my yard, gifts, treats for myself, etc, and it's become one of my favorite places in town so I figured I should finally give them good update! No matter the time of year I love visiting Downtown Home & Garden. My previous review stated, "I love any store where I can get tulip bulbs, a new bird house, a winter hat shaped like a Christmas tree, a new cookie sheet and a loaf of Zingerman's bread" and all that still rings true. But these days I also add national parks merch, gear for my dogs, holiday decor, kitchen gadgets and cookbooks and, perhaps most exciting for a Polish broad like myself, a variety of Polish pottery pieces. In the spring and summer months I can be found perusing peony bulbs for my garden, hummingbird feeders, bird seed and squirrel proof bird feeders, planters, plants/starters for my veggie garden, pest control and fertilizers, plus a variety of lawn decor and sculpture pieces, etc. Some things can be kind of pricey but you truly get what you pay for. Even after years out in the elements everything I've bought for my yard here is still in amazing condition, my plants from here always yield the most delicious fruits and veggies, and the little birdies are so happy with the snacks we provide them from their bins.

Interesting store that is probably really good if you're a suburban homeowner. For me, I liked…read morethat I was able to make friends with a cat that works there, got some cute socks and slippers for the Chief of Staff, a postcard (the only store in town where they knew what a postcard is), and a pretty ceramic bowl that my cats broke the minute it got home.