Bottom line: I do not recommend KSI and do not plan to hire them ever again. Read on for more…read moredetails. The design process was relatively easy - I sent the designer photographs of the bathroom, dimensions that I provided, and a Pinterest inspo page that I created to reflect our design taste. From these, she created a project proposal with estimate. My husband and I appreciated the level of service early in the process compared to other companies we contacted, felt comfortable with our quote, and decided to move forward with KSI. After this, there was a brief visit to our home by the designer and contractor to confirm measurements. A visit to the KSI showroom finalized our cabinetry, flooring, and counter selections. You will not be able to buy lighting or plumping fixtures from KSI and you will be sent elsewhere. If you want a high level of service with your designer, that will not happen with KSI - They do not accompany you on these trips or provide input. The designer was responsive throughout the process, but I do feel like she was overly busy sometimes and I did feel like her attention to detail was sometimes lacking. While the design process was relatively easy - Maybe a 3 star process - The actual renovation was 1 star and absolutely the reason that we will never use KSI again. The project was originally estimated to take 3-4 weeks... Actual time: 2.5 months. The workers consistently showed up late in the day - mostly after 4pm - if at all, and made it clear that we were their last priority. When confronted about the delays, which were absolutely due to short work hours and no show days, the contractor became defensive and extremely difficult to communicate with thereafter with long stretches of no responses to questions and ludicrous excuses. It was extremely distressing because other work that was being done on our home needed to be delayed multiple times, while we waited for the bathroom to be finished. We had to have some return visits for very subpar work, mostly related to improper wall preparation and painting, but overall, the workmanship was fine. Even after the work has been done almost a month, we are still waiting for the designer to make her final visit where final billing will be given. She says that the delay is because they are waiting on a gift basket. Really?! This must be some gift basket! I cannot wait to be truly done with KSI. This was a trial run for other projects we want done, including large projects of kitchen and master bathroom remodel, and I would love to say that KSI will miss our business but I am not sure that they even care or will notice.

We had bathroom vanities and cabinets installed. The installer they recommended was difficult to…read morework with. Some parts weren't ordered or were ordered incorrectly. When everything was installed it still took me several days of work to get it to look right. We went with a different company for our kitchen remodel. They did a much better job and everything met our expectations when they were finished. I do not recommend KSI, nor will I hire them again.

I had a really great time at their Saturday night cooking class which started at 7:30. This was…read moresupposed to be a French date night which consisted of making French chicken and French pastries. Wendy was our instructor and she taught the class. I will say that she's very patient and kind. The only feedback I could offer to her is to allow more of us to do more hands-on stuff in the beginning of the class. I do understand that she's teaching us how to use the instruments in the kitchen, but the point of the classes is to be interactive, and many of us spent 30 minutes in being in the class just watching which was essentially a waste of time because my philosophy is that you should be doing instead of watching. Now in terms of the chicken, the cooking process was long. It took around 1 1/2 hours to make the dinner which was all right, but most of us were hungry by the end. I will say the class was worth it for the French pastry. We made profiteroles which was super fun and a lot of us really loved it. The dinner was not very filling though and the class did not have enough chairs for us to sit down when we were going to eat our food. Many of the participants in the class were elderly in this required them to be standing up for 3 to 4 hours, which was very intense even for me. All in all, it's a very good concept, but I will say that they need to be more prepared to handle a large class volume, and they need to allow us to do more hands-on stuff instead of us watching, especially since we're paying money to learn how to cook!

I've taken two cooking classes here both with Chef Gabriella. She is awesome. A classically trained…read morechef who knows what she's doing. The first cooking class was Latin steak night where we made steak with chimichurri and gelato for dessert. The second cooking class was crabcake with steak and garlic aïoli with oven roasted asparagus and chocolate lava cake. It was such a delicious meal. And she is a fantastic instructor. I've signed up for my third class and can hardly wait. As for the store itself, the staff are really nice. I've purchased a number of items here. If you take a cooking class you also get 10% off in the store which I took advantage of. They have a beautiful selection of just about everything you would ever need for your kitchen and serving goods. What's not to like about that?

Friday I ordered a sink from bed bath and beyond. After a couple hours I had to cancel it because…read moreit was too big for the vanity. When I called they said it was too late, the order had been sent to the warehouse. I said we'll call and tell them to stop shipment. 'I'll try but if you receive it call us back and we will send a return label.' Return shipping at my expense! Monday I get an email telling me my package had shipped! So now I get to pay to send back the cancelled product that they sent me. Talk about wasteful! I'll never do business with them again.

I have Love & Hate relationship with BBB... I want to buy everything (love part), whenever I go…read morethere, I spent too much money (hate)... I spent about 30 minute each time I go there, even after I do my research online and I know what I want to buy. The best part, you can use the 20% coupon, even after it has been expired!!

Often unresponsive, very limited business hours, long delays in getting products. Most troubling…read morewas that at least one person was frankly rude

Amanda Verna at Builders Plumbing & Heating Supply responded promptly, assisting me in finding a…read morepart source. She contacted the manufacturer and forwarded their number to receive the part under their warranty provisions. Great customer service makes customers for life! Great customer service! David Williams

love my tile. Sammuel and the staff were helpful. great experience. Awesome selection of beautiful…read moretile.

Large selection of unique tiles. We were recommended by a friend of ours who recently updated their…read morehome. They are a bit pricey but you get what you pay for. I can guarantee you won't find tiles like these at floor and decor. Highly recommend them.

Great selection of clearance items that are super affordable and suitable for the house…read more The service is great. The check out process was easy. We were asked if we everything we were looking for. Their items are being stocked by their staff at all day.

Love Homegoods! I always walk out with 2 or 3 cool things to keep my Airbnb's looking great…read more Pillows, dog beds, and kitchen tools I can find everything in one place. Oh and holiday decorations and pretzels and toffee

Beautiful job in reasonable price professional work I recommended family and friends to see him…read morefirst

Primo Granite installed 2-bathroom countertops in our home. The job was very professionally done,…read moreand the product is beautiful. The quartz countertops make our bathroom look like new. Thanks Luca, Primo, and Mike. I would definitely recommend them to anyone.

Amazing selection, with actual designers who are helping you in the showroom. We were searching for…read moreQUALITY which we got!

Buyers be aware of this place. I went there to buy countertops for a project. I in fact interview…read morefour different places before returning to this business. I found a countertop and asked questions about veining because the countertops that I picked out had veins. First off the guy came to measure the countertops and they were cut two short and they gave us a hard time about that and then to tell me that I could have my contractor fill in the holes. Second I decided to use the countertops as back splashes and again asked the question about the veins matching. They told me they would match. Not the case at all. When they came to install for a second time the veins do not match the backsplashes after I was told they would. They claimed they never said this which is not true and told me that I had buyers remorse. For a $10,000 job they are doing sloppy work and do not care about the customers. I had asked about a discount because now I have to live with ugly countertops that do not match and will only receive a 5% discount which is nothing. The owner does not care about his customers and only cares about his money. Buyers beware of this place. Also when you walk into the shop the staff look miserable as they never have smiles on their faces, it's like they can't be bothered to get up to help you. Buyers beware of this place.

Super friendly service. I had gone a couple of days in a row, and when walking around, I was warmly…read moregreeted with a "welcome back!" Other than the blue hair in the front for the past 12 years, I try not to stand out. That was the first time that I can recall that I'd been greeted so warmly! Their selection is outstanding and their prices are very reasonable. I found a tile I loved to go with our countertops and they had just enough to get the project done. I'd definitely be back for any tile or flooring needs.

Mia Graham was great to work with. She was very helpful and made our decisions much easier!read more

We had a layover in Ann Arbor while changing buses and were in the area just a month earlier when…read morewe discovered this place. When we heard it was sadly closing down at the end of the year, we made a special trip just to stop in here. It's a beautiful store with more than just gardening supplies. We picked up some toys for our cats as well as some Christmas ornaments and postcards as memorabilia. And I especially love how despite Luis the store cat passing away over 10 years ago, you can still find lots of references to him around the store. Really wish there was a way to save this place. :(

Not friendly at all. Shame. Cute shop though. Don't shop here. Mean. Too bad. Maybe they can changeread more