Malak was a gem! Really listened to my needs and the floor looks fantastic. Highly recommend.read more

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I can't say enough good things about Belleville Carpet Exchange and especially the owner. We…read moreoriginally purchased new carpet from them in March, and unfortunately, on April 15 a storm caused a tree to fall on our house, ruining our brand new carpet. When it came time to replace it, we didn't hesitate to go back to Carpet Exchange. The owner, Mack is phenomenal, he's kind, honest, helpful, and incredibly accommodating. He truly goes out of his way to help his customers and make the entire process as easy as possible. It's refreshing to work with a local business where you feel genuinely valued as a customer. We will absolutely continue to recommend Carpet Exchange to family and friends. If you're looking for someone you can trust who provides great service and truly cares about his customers, this is the place to go!

The owner, Mack has been hands-on in the business for 27 years. He's very easy to talk to and…read morereally knows his stuff. He came over promptly, appraised the job in moments, and shared a great variety of samples to choose from. He said "lifetime" and I was sold. Two days later they came. His installers were quiet, polite and deft. In a day and a half, I had new, waterproof and gorgeous floors. There are no bump, or lips on the floor and the finish on the trim work and transitions in excellent. I'm a DIY'er. And I was considering it, but even doing it myself, I couldn't compete. Mack, the owner provided it all. Excellent price. Excellent communication. Excellent timeline. EXCELLENT results. No shenanigans. Best money I've spent on my house? I imagine you understand by now. Most effusive review I ever wrote. lol.

We have used Dave and his guys for a couple of jobs and very happy with the results. Great work at…read morefair price. Will definitely be our go to from now on.

Communication was on point!…read more I was super happy I didn't need to purchase any new materials - since my backing was pushing in he was able to reuse the existing tile without cracking either. My biggest fear was if mold was behind the tile - he was confident it wasn't. But of course I asked if it was and he did give me a price like I asked so I would be prepared. The work took 2 days due to drying time and he was able to work with my weird schedule as well. Definitely will use company in the future. Side note - the owner came each day to review the workers progress and the work; provided all the update information. Happy home improvement!!!

Do not use this guy, Makes promises he can't keep. Asks for…read more$ and never come back!!! His word means absolutely nothing !!! Do not trust him, crappy work and would not come back to fix it after he was paid !! Beware !! I would give him a zero but I can't !

Contractor does not know how to seam carpet! Awful job and denies responsibility for poor job…read moredone. Ended up replacing carpet with another company. Out $6500. Do not use his services!!!!

We called G&K right after we purchased our house because we knew the hardwood floors were in rough…read moreshape. We needed someone who was knowledgeable (since this was our first house and we knew pretty much nothing about flooring.) They miraculously got us in within a few days (due to a cancellation) and walked us through everything they would need to do and the timeline. Paul was excellent and guided us on flooring stains that would fit well with the house. They got right to work. My husband and I didn't stay in the house during the renovation, but we came by everyday to view the progress. Someone was always there to answer our questions, and they seriously went above and beyond to get everything done quickly so we could move in. I would definitely use them again and recommend them to anyone who asks. Thank you G&K, you guys rock!

The laminate floor they installed *years* ago slid around a bit leaving some gaps. They came,…read morelifted the pieces, put things back in place (including using some spares we had in the original boxes). Superb work, super customer service. Hightly recommended again.

Kevin Stoots and Jonathan did a complete remodel of my master bathroom and did an excellent job!…read more They were both professional and thorough. They responded to little requests for changes in the base job without any complaints or additional requests for money. And each day they left the area free of debris. They handled all of the plumbing, electrical, carpentry and tile work without any issues. I will be hiring them again! RonE

I had them come over for an estimate on my bathrooms. I picked up the flyer while picking up…read morematerials for the install at menards. Seemed like a nice guy until he entered my house and did not even offer to take off his work boots. Turnoff. It shows his consideration. He then tried to talk me into tile and said the stuff I got was not good. Also, only cash. No credit. I do not have 16k of cash just laying around. I am sure they do great work but for me a bad start. First impressions matter. I will go somewhere else.

Constant emails after multiple "unsubscribe" ! Poor business practices, stay away from!read more

Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

We live in Alabama. We called Empire to get a nice home in Orion Twp carpet replaced as quickly as…read morepossible. Was disappointed that the install coils t happen for 4-5 days, but I went ahead anyway. The installers had the lockbox number and I asked for a pic of th carpet before install so I could see the color up front and after the install. They did install the day scheduled, but only sent a pic before the install. Not after This was a month ago. So we came up to Michigan to see the installation and are very disappointed The carpet looks ok, but the installer left the hallways a mess with little carpet yarns all over the place. The house is being shown for rent, and it looks terrible for showings with this mess of yarn bits all over. The least the installers could have done is swept up after themselves. I would not use them again. I have since discovered that a local place is cheaper and installation is faster.

Will not honor accident insurance. I got my flooring done with Empire in Belleville, MI. I bought…read morethe accident insurance because I have kids. I had an accident with a couch that gouged the floor and they are absolutely refusing to honor their insurance agreement. I will never do business with Empire again