We purchased a Norfolk Home in Ann Arbor, the entire construction process has been nothing short of…read morea nightmare. We used their recommended lender Dart Bank, who were equally as terrible. Norfolk requires the buyers to take out a construction loan which later converts to a mortgage, sounds simple enough, wrong! You have to read the fine print, Norfolk contracts allow them to delay your build by up to 2 years, hide the construction timeline and take draws out of your loan without any disclosure or accountability. There were many weeks where our home sat untouched, Norfolk sales person Lisa was condescending, none responsive and lacked transparency, when I requested the project schedule, budget and milestones, I was ignored for months then sent a picture of a white board with some scribbles. They are arrogant and use your money to fund their operation. Once they begin taking draws from your loan you will incur thousands of dollars in interest monthly, and they will delay, and divert resources from your build, then lie to you. This way they "preferred" lender makes money off you, and they get to fund their operation at your expense and take as long as they want. The materials are cheap, and everything is done as cheaply as possible. Our flors which should have been a 1 day job took 6 weeks to complete with no explanation. Back patio, lighting in bathroom, under cabinet lighting, soft shut toilet seats all extra. Toll Brothers is currently offer a FREE finished basement at their Barton Ridge Community, Norfolk will charge you 50K+ for a much lower quality finished basement. They took a 130K fee and a 60K contingency out of our loan with no explanation, this company is a scam, and I will never even consider doing business with them again. The quality of craftsmanship is poor, our stonework was installed incorrectly, with broken pieces placed vertically and crooked, it looks terrible. When I brought it up Norfolk attempted to blow me off, then sent me lengthy materials thinking I wouldn't read them, then staged a performance of a meeting with their leadership, all in all they waisted hours of my time and the stone was never fixed, in spite of it being not installed according to instillation guide. Same yourself the trouble, go with Toll Brothers, or any other national brand that's reputable. This company is struggling, and will use you, you won't get the quality you are looking for and it ill cost.

The worst experience. Avoid at all "costs" . Every step of the way we were told no. Imagine asking…read morethe builder of a high end home for a schedule and they screen shot a white board with marker scribbled on it. Quality control in concrete and stone work is non existent. You would think they would advocate for their customers but all they care about is your money. Why wouldn't you go to your subs and tell them " this work is poor quality I can't do this to my customers". The work they do is commercial grade not high end residential. Compare the quality of Toll brothers and the difference is plain as day at the same price point. Nobody reached out to us on a human level to talk about any concerns and it was a fight every step of the way. Don't tell me it's normal for a month to go by with no work being done. You could just write us off as difficult but based on our interactions we are not alone in our sentiment. This should've been a great experience and instead it was just depressing. At this price point you would expect a much higher level of project Managment and customer service. If I owned this company I would be appalled.

The guy came on time, he quoted a fair price for a walk in shower, but when he said 6 weeks or more…read morefrom start to finish I kept it moving.

Ken, Mary and Phil made the renovation process for our bathroom-laundry room pretty painless. There…read morewas a lot of upfront planning (i.e., repeat measurements, clarifying expectations, selecting materials, etc.), but their approach works in order to anticipate and plan for potential hiccups. Ken even had other subcontractors come out to ensure that we had the best estimate for the work. They kept us in the loop, cleaned up at the end of the day, and always demonstrated a high level of professionalism (i.e., early/on time, respectful, reliable, etc.), which made them stand out compared to all the other contractors we contacted. The only downside was the cost relative to other contractors. However, as newbie homeowners we've learned that the contractor fees tend to be higher in Ann Arbor. Although, we feel that the fee was well worth it in the end because of their stellar work. The bathroom previously was a room to avoid, and a space that we didn't use. They truly transformed our space. Looking forward to ADB helping us with our next project!!

Very satisfied. Top notch. We had a lot of water damage from…read morea second floor toilet overflowing. The water ruined carpeting, and leaked down into the first floor dining room ceiling and beyond. Floors had to be dried, furniture moved, carpet and ceiling replaced, and ceiling and walls repainted. The entire Paul Davis team was wonderful. From remediation, reconstruction, and back to normal, they all did great work! I was very impressed and pleased. I have expensive dining room furniture that I was particularly concerned about. It, as well as bedroom furniture, had to be carefully moved to different rooms. I can be quite particular, but each guy was careful and attentive to my concerns and listened well to my apprehension regarding packing fragile china, moving the heavy dining furniture, being careful not to scratch it, rehanging a heavy mirror, etc. Thanks to Mike, Ryan, Carter, and Kyle. I was also worried about seams showing when the new ceiling drywall was installed, but Justin did an expert job installing and painting it and the walls. It looks great! George, who removed the old carpet and laid the new, also did beautiful work. In addition, they were pleasant, respectful and nice people to deal with. I highly recommend them! Thanks to a great team: Jeff S. (remediation), Mike LaMore (project supervisor & reconstruction estimator), Justin (drywall and painting), George (carpet), Carter, Ryan and Kyle. Thanks! - Liza

I had a great experience with PDR last January. Our furnace went out and when a new one was…read moreinstalled, the warming of the house thawed a frozen pipe that had torn during the several days with minimal heat. The pipe thawed and sent water gushing into our basement two days after installing the furnace. We were SO discouraged! Paul Davis Restoration was fast, professional, and encouraging. All of their team was outstanding and they worked really well with our home insurance. Mike Meyers was particularly great! They're on my to-call list the next time something goes poorly at my home.

We arranged to have them put in a new driveway as soon as it was OK to pour concrete this spring…read more We weren't in a hurry until we found out that I was to have surgery soon. We let them know that we needed the driveway done and cured before that date so we could use a wheelchair on it . They were here the next day to take out the old concrete and prepare it for the new. These guys really knew their stuff and they worked long and hard and did an absolutely stellar job. Communication with Michigan Rose Construction was great. They were always available to answer questions and we enjoyed interacting with the men who were doing the work. We would hire them again for any construction project without hesitation.

I am very happy I chose to go with Sean and his team! It's always a pleasure to work with a company…read morethat takes pride in their work and delivers high-quality results. We desperately needed our driveway redone and the finished product looks amazing! It's clear that their team has a keen eye for detail, and that they go above and beyond to ensure that their clients are happy with the final product. We had a few different quotes when we were shopping and Michigan Rose fell right in the middle- so glad we went with them. Highly recommend!!

I originally posted a negative review based on my 2025 experience with one of their design teams…read moreand some problems with a bathroom addition in 2018. To his credit, the owner, Jef Forward, intervened to provide an alternative that I requested of the design team. He devoted significant effort to submit a revised proposal.

We loved working with Forward on the exterior renovation of our home and we love the results!…read more In the almost 2 years since the completion of the project, I cannot tell you the number of people who have stopped to compliment how the home was transformed by their planning, design, and construction team. Forward Design has put so much thought into their comprehensive approach from the initial meeting, throughout construction, and down to the final details. We not only love the results, but we were regularly impressed with how they handled every step and detail of the process. Organizationally, it is clear that there has been a high degree of intentionality and investment in the cultivation of their work place culture. This translates to clarity, open communication, and collaboration with the client. Each member of their team we worked with were talented, artistic, responsive, and skilled. Rob, our project manager, needs a special shout out for his patience and willingness to indulge all of my questions. The whole team made our experience positive and enjoyable. We look forward to the next project we can tackle with Forward Design.