Bad attitude, disrespectful and job done wrong.
The planer/sales person, was great, understood the needs, and sold us a good floor installation plan, the execution, not so much.
The sub-contractors that came to do the job started off being disrespectful and over-talking my fiancé.
As agreed and in writing, installation would include a 5.5mm underlayment layer to bring the new vinyl floor to the same height as the previous ceramic tile floor, yet, the final result does not reflect that, the new floor is lower then the previous floor, which caused a few problems, like the toilet now needing shims around to make up for the difference considering that the flange is still sitting higher then the floor, and even the door still now is so much higher in comparison to the floor, that I keep bumping and tripping and I think I may have even broken my big toe this second time I tripped, overall, very unhappy. Seems like Empire is just an intermediary, charging you for the job, and sending low wage unqualified unskilled workers to do it wrong. And they are pro's at ripping you off and now owning up to a job done wrong, so much so that they even developed the skills to fight a transaction dispute and win against all the documented facts, they are they obviously very well trained scammers. Steer clear of this company.
Contract: 004TACP175 read more