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Urban Floors

4.0 (4 reviews)
Closed 10:00 am - 5:00 pm

Services - Urban Floors

Carpet binding

Carpet installation

Carpet removal

6 More Services

Carpet repair

Carpet restoration

Epoxy coating

Floor installation

Floor repair

Floor restoration

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Refloor

Refloor

(59 reviews)

Beward! Purchased a floor in May 2025, had to have part of it replaced because it broke at the…read moreseams in less than a year. We have roller chairs and we ask 3 times if it would be ok. My daughter and son-in-law were here while she called her boss to check. They said no problem. We asked again. So we paid more for this floor then any floor we have had. When it came to fixing the floor they would only replace 5 pieces and the rest we had to pay for it we wanted it fixed right. Then we were told to get mats and put under the table and chairs so this doesn't happen again. I ask what kind and was told I can't recommend any you get what you want. Now we spent close to $200 getting heavier matts to protect a floor that is to handle everyday traffic. We are 81 and 83 years old. So now we can trip over the matts when we go to set at the table. When we have guest we have to tell them to not let the chair go off the matt. Great way to live. To bad we don't live in a world where your word is good. We didn't get it in writing, didn't think we had to since 6 people were involved and heard them confirm no problem. Life time warranty! That is a laugh.

Refloor is one of those high pressure business that takes hours but to do an estimate as the sales…read moreperson goes through every trick in the car sales person book, including calling back to the "Home office" to "try to get you a better deal. They have only been in business 6 years, so I am not sure what the "lifetime" warranty is worth. Since they are private label, you don't know who makes their materials. Sort of creepy that no one provides a full name, and their first price is up to twice others. They provide a quote that is thousands high then go through the motions of reducing the price. If you like haggling, you will like their approach and you can get the cost down to the first quote of other businesses. They do get out to provide a quote quickly and conveniently. So if you have straightforward job and are not price sensitive or you like to haggle, they might be the business for you.

Four Seasons Hardwood Floors - Sanded through to substrate

Four Seasons Hardwood Floors

(20 reviews)

Rob and his team did an outstanding job. Rob communicates easily via email and text, sticks to his…read morequote and timeline, and does the job efficiently with awesome results. I did all of this from another state and it was still seamless. We bought a house that had hardwood under carpet for 50+ years, he made them look brand new, with a custom stain we asked for. The dustless sanding is pretty close to dustless too, very neat and clean. I work with Contractors and Subcontractors in my line of work and Rob is top-notch. Highly recommended, you will be very satisfied with the work.

TLDR: DO NOT HIRE THIS COMPANY! I'm out $12k and have to pay another company to replace the floors…read moreFour Seasons destroyed. When I first met with Rob he came to the house I had just purchased and was very confident as he made his way around my house looking at my floors. He explained the type of wood floors the house had and made sure to give me a timeline for how long the job would take. He concretely stated it would take 3 days to complete the work. His confidence gave me confidence that he would do a great job. After receiving the quote for roughly $12,000, we pulled the trigger and hired Four Seasons. We scheduled the work to be done before we moved into the house with the 3-day window Rob stated would take the crew to complete the job. When the crew showed up, they laughed in my face when I told them we were moving in. They said the job would take a week at minimum to complete. I didn't have an option to bump back my move in date as I was moving from across the state and had to move out of our old house. Rob came through and said they will have to do 1 floor first then the other and we'll have to move our furniture around to accommodate. I was annoyed but, it was getting done so, whatever. Once they got our dining room/den sanded down, it was explained to me that the floors were engineered hardwood and they sanded through to the plywood in a few spots. Oops! Rob said "no big deal. We can come back later and replace those few boards." They also never finished reinstalling the shoe molding through roughly 50% of the house. He claimed he would come back "in a couple of weeks to get it finished up." So, I had him come back to replace the boards in the floor and look at the molding in which he said "no, you can't really do that" and said we should just replace the whole floor in that room for "about $4500 to $5000". Understandably, I was pissed but what could I do? Fast forward 6 months and we're in the middle of summer and humidity. With the increase in humidity the parquet floor in the family room buckled in 2 different directions. This floor has been in the house since 1962 and has never buckled. However, when he refinished the floor he said it was "loose and needed tightening." to which he then tightened and glued the ends so it would stay tight. He claimed to have "fixed" the floor. Now it's so tight that it doesn't allow for expansion and contraction. I messaged Rob about this to which he got an attitude and said that it had nothing to do with his work and it was a moisture problem I needed to solve. I let him know this has never happened in the past and he said they I should just contact a different professional. I've had 3 different floor companies all come out and take one look at the floor, shake their head and then apologize for laughing. Every company has let me know how I got screwed in the deal and they the sanding of the engineered wood should never have happened and the "tightening" of the parquet is what ruined the floor. To say that I'm disappointed is the understatement the year. I spent $12k on "refinished" floors that now just have to be completely replaced because Four Seasons came through and essentially destroyed them.

Urban Floors - carpetinstallation - Updated May 2026

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