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    Perfect Floors

    3.2 (20 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Perfect Floors

    Carpet installation

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    M I.

    I had the Perfect Floor do the entire basement with commercial grade carpet and the pad. The end results were... Finished carpet work was excellent, installation speed was satisfactory, carpet readiness (manufacturing) not so good, and communication was on the poor side (one sided = PF to me, not the other way around). I basically gave the PF four stars based on the finished work. The process to get it done was another story. But at the same time, I did realize after the whole process, that the carpet job was not as easy as it appeared. Prior to this experience, I had very unrealistic expectations. (I thought carpet can be ready and be installed easily and very quickly...) Here is what I observed, and I hope this helps others to make a decision whether or not to go with the PF in South Lyon. First, there are several set of crews to take part in the project. First, the PF (store). Second is the estimator (measures area and draws diagram). Third is the manufacturer of the carpet. The last is the installer. The (PF) store. You must be willing to travel to the store if you want to speak to someone. I tried calling the store in several occasions (trying to connect via an operator), but no one picked up the call. It was painful at times, but if you're willing to do so, it's not so bad. If you expect to have an excellent communication and get things done remotely all the time, it could be extremely frustrating. Make sure you know your sales guy's business hours (& day). So that you don't waste your trip. The estimator. The guy I had to work with lived away from SL. It meant he wasn't readily available. I had to have several phone conversations to nail down the date & time for him to perform his work. It was a bit disappointing that he wasn't local, and he wasn't as cooperative and enthusiastic as the sales guy. There was a time gap of maybe a week or so to get this job done, which I was initially thinking that it should be done in a day or two. Communication was also one sided. The carpet manufacturer. It took them several weeks to manufacture 15' wide carpet (supposedly standard size but not as common) The installation was postponed twice because the carpet wasn't ready/manufactured yet. It was very frustrating, and at one point, I really regretted to go with the PF, but turned out that the 15' wide carpet was the right way to go because of the seam location. The installer. They showed up around 10:30am. Finished work around 9pm. I felt bad because I did the basement work, and there were many (I mean "many") corners. They did warn me before they started work that the seam could potentially be visible due to the commercial grade (thin) carpet, which was not explained by the PF. At the end, it turned out okay (no visible seam). I give the crew (of two) kudos as they did excellent job. Make sure the floor is completely open, in other words, there should be no items/furnitures on the floor. I think me having quite bit of furnitures had a lot to do with how long it took them to finish their job. All in all, if a potential customer understands (tolerates) the whole process, how long the project takes, and what to expect from the PF, I would recommend it. As I said, I'm very happy with the results. I think coordination of all activities is tough, and it could potentially appear very disorganized and unwilling at times. I hope this review promotes more local business...

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    9 years ago

    Salesman who promises everything, but forgets a lot. Very nice installation but had to get on them to finish the job (moldings)

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    Review Highlights - Perfect Floors

    Ron ordered them and had them in and installed in less than 2 weeks and Zack did a wonderful job installing.

    Mentioned in 5 reviews

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    The Flooring Company - #TheFlooringCompanyLLC #FlooringMichigan #carpet #Vinylplanks #Hardwood #Tiles

    The Flooring Company

    (18 reviews)

    Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

    I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

    Perfect Floors - flooring - Updated May 2026

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