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The Tile Shop

2.8 (29 reviews)
Open • 7:00 am - 7:00 pm
Updated 2 months ago

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Fireplace stone..

I was excited to see the new displays in the Tile Shop in Ann Arbor and I wasn't disappointed. Beautiful showers, kitchen backsplash, and two fireplace displays. I walked the complete store pricing out the stone I needed for my fireplace project waiting for what I thought was the only sales person. Finally after 35 mInutes I thought I'd do one final walk towards the back where I found a large desk with a female on a computer with the manager standing behind her looking on laughing. He was not happy I interrupted him and was not very courteous about my asking any questions. I'm sure his peeps from Brighton see a different side of him. My recommendation is to make sure you have knowledge before going in this store. You can't expect much in the way of expertise here. It's a shame as the tile is absolutely gorgeous.

Tile backsplash project.

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2 months ago

love my tile. Sammuel and the staff were helpful. great experience. Awesome selection of beautiful tile.

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KSI Kitchen & Bath - KSI Ann Arbor Design Center

KSI Kitchen & Bath

(9 reviews)

$$

Bottom line: I do not recommend KSI and do not plan to hire them ever again. Read on for more…read moredetails. The design process was relatively easy - I sent the designer photographs of the bathroom, dimensions that I provided, and a Pinterest inspo page that I created to reflect our design taste. From these, she created a project proposal with estimate. My husband and I appreciated the level of service early in the process compared to other companies we contacted, felt comfortable with our quote, and decided to move forward with KSI. After this, there was a brief visit to our home by the designer and contractor to confirm measurements. A visit to the KSI showroom finalized our cabinetry, flooring, and counter selections. You will not be able to buy lighting or plumping fixtures from KSI and you will be sent elsewhere. If you want a high level of service with your designer, that will not happen with KSI - They do not accompany you on these trips or provide input. The designer was responsive throughout the process, but I do feel like she was overly busy sometimes and I did feel like her attention to detail was sometimes lacking. While the design process was relatively easy - Maybe a 3 star process - The actual renovation was 1 star and absolutely the reason that we will never use KSI again. The project was originally estimated to take 3-4 weeks... Actual time: 2.5 months. The workers consistently showed up late in the day - mostly after 4pm - if at all, and made it clear that we were their last priority. When confronted about the delays, which were absolutely due to short work hours and no show days, the contractor became defensive and extremely difficult to communicate with thereafter with long stretches of no responses to questions and ludicrous excuses. It was extremely distressing because other work that was being done on our home needed to be delayed multiple times, while we waited for the bathroom to be finished. We had to have some return visits for very subpar work, mostly related to improper wall preparation and painting, but overall, the workmanship was fine. Even after the work has been done almost a month, we are still waiting for the designer to make her final visit where final billing will be given. She says that the delay is because they are waiting on a gift basket. Really?! This must be some gift basket! I cannot wait to be truly done with KSI. This was a trial run for other projects we want done, including large projects of kitchen and master bathroom remodel, and I would love to say that KSI will miss our business but I am not sure that they even care or will notice.

We had bathroom vanities and cabinets installed. The installer they recommended was difficult to…read morework with. Some parts weren't ordered or were ordered incorrectly. When everything was installed it still took me several days of work to get it to look right. We went with a different company for our kitchen remodel. They did a much better job and everything met our expectations when they were finished. I do not recommend KSI, nor will I hire them again.

Sur La Table

Sur La Table

(49 reviews)

$$$

I've taken two cooking classes here both with Chef Gabriella. She is awesome. A classically trained…read morechef who knows what she's doing. The first cooking class was Latin steak night where we made steak with chimichurri and gelato for dessert. The second cooking class was crabcake with steak and garlic aïoli with oven roasted asparagus and chocolate lava cake. It was such a delicious meal. And she is a fantastic instructor. I've signed up for my third class and can hardly wait. As for the store itself, the staff are really nice. I've purchased a number of items here. If you take a cooking class you also get 10% off in the store which I took advantage of. They have a beautiful selection of just about everything you would ever need for your kitchen and serving goods. What's not to like about that?

A girlfriend of mine had talked about doing a cooking class up in Ann Arbor and a couple of us had…read moreto join! We were welcomed by the staff and invited to shop around while they prepared the kitchen area for us. We walked around in the shop area that offered many different cooking essentials and nice luxurious items too. They had flavored water for all who shopped and looked to be an espresso machine that was an option for us to try, but wasn't working at the time. We started the class and Chef Gabbi was a delight. She took to time to explain everything to us and even some great tips we can try for other dishes. She was quite amazing and kind. When we were done cooking we all had to stand to eat, but the food we all had prepared was amazing. I highly recommend getting your friend together and taking a class

Ann Arbor Stone and Tile

Ann Arbor Stone and Tile

(9 reviews)

Amazing selection, with actual designers who are helping you in the showroom. We were searching for…read moreQUALITY which we got!

Buyers be aware of this place. I went there to buy countertops for a project. I in fact interview…read morefour different places before returning to this business. I found a countertop and asked questions about veining because the countertops that I picked out had veins. First off the guy came to measure the countertops and they were cut two short and they gave us a hard time about that and then to tell me that I could have my contractor fill in the holes. Second I decided to use the countertops as back splashes and again asked the question about the veins matching. They told me they would match. Not the case at all. When they came to install for a second time the veins do not match the backsplashes after I was told they would. They claimed they never said this which is not true and told me that I had buyers remorse. For a $10,000 job they are doing sloppy work and do not care about the customers. I had asked about a discount because now I have to live with ugly countertops that do not match and will only receive a 5% discount which is nothing. The owner does not care about his customers and only cares about his money. Buyers beware of this place. Also when you walk into the shop the staff look miserable as they never have smiles on their faces, it's like they can't be bothered to get up to help you. Buyers beware of this place.

The Tile Shop - kitchenandbath - Updated May 2026

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