My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

Everything here even a Piano player! I thought it was radio! Easy to find everything and they still…read moregive you a map! Ever rode an escalator with a shopping cart? People here are amazing and prices are readonable.

Service= virtually nonexistent. Can't find anyone to help us…read more Selection= wide selection piled on wood pallets- very hard to sort out what you want! Overwhelming Value= sometimes better value, but you're forced to buy "in bulk"

I'm not sure why this Home Depot location does not get better ratings. I've always enjoyed shopping…read morethere. Just the other day, I ordered a ceiling light online and went to pick it up. I've used their online and pick up several times and always had great service. This time, I was perplexed as I didn't know where to find the lockers. As it turns out, they were new. Nina, at the service area, walked me over to the lockers and showed me how to use them. She was so pleasant, so kind. I really appreciate the great service. They need to give that young woman a raise!

McNab's Hardware…read more Came in to find a metric bolt which was hard to find. ACE, Home Depot and Lowe's didn't carry this bolt. Got good help and purchased the needed bolt. Great service. FYI, they also do propane refills too! Highly recommended

Experienced help. Always understand what your talking about...probably heard it dozens of times…read morebefore. Also, the cheapest propane around. Go here first!

Awful, awful service from a snarky person. I pride myself on promoting local businesses and being a…read moreloyal ACE customer. Imbued with this "buy local" spirit, I drove to the store to purchase a product priced $30 higher than I would have paid on Amazon. The person who worked in paint on Aug 13, 2022 at 3:30pm, who asked if they could help me, turned out to be condescending, demeaning and downright rude, leaving me no choice but to walk out of the store, extremely agitated and frustrated, and with great restraint, not irate. I then went to Great Lakes Ace in Novi, and by stark contrast, the service I received in Novi was stellar, making for a very pleasant 5* experience. It doesn't take much to treat a customer right to build loyalty and advocacy. But when the customer has been wronged, they will go out of their way to take their business elsewhere. In this case, I am no exception.

This store is so convenient from our house and we go here all the time. Calvin and the staff were…read moresuper friendly and helpful. The store is always clean and I love the reward program!

Very cool place. Friendly customer service. The atmosphere was not a typical hardware store feel.read more

This is an adorable hardware store. They seemed to have recently renovated it and added the most…read moreadorable gift shop area to go along with your typical hardware, keys, and tools. The people here are so friendly and super helpful. I recently found out they have a personalizing engraving machine that you can use on miscellaneous gifts like cutting boards and Yeti drink ware. So we came here to get a couple Yeti items. We found some light lavender cups, one small high ball for coffee and one large tumbler for water and had the best time customizing them. You can do pictures and words and even import your own images and each item took only a few minutes to engrave. So adorable. It was also very reasonably priced and you can even bring your own to get personalized, you do not have to buy it there. They also have a nice variety of BBQ's and even pizza ovens. They even demoed the pizza the other day, it looked and smelled spectacular. This place is located in a very convenient area, easy to get in and out. I love shopping here.

Went in looking some some small simple plants for my room. I have pet birds that are out of their…read morecages often and needed to find bird safe plants. The employee asked if I need any helped and was super friendly and helpful with checking labels and helping me find safe plants!!

The restrooms are a hazmat scene…read more Problems with self-checkout. The first four red vests could not figure out how to take payment. It ought not be this hard to spend money.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

It's difficult to find help sometimes, ok a lot of the time however the product is there, can be…read morefound and is generally fairly priced. As far as exchanges and returns they have gone out of their way to accommodate me. I'm sure there is good and bad about each of the big box stores similar to Home Depot but =, I'm still a fan

Always a solid experience. I try to shop at Ace over the big box places any time I can. This…read morelocation is relatively large and seems to be well stocked any time I need something. Manager was very helpful the other day with questions and didn't rush me at all. There's a reason that Ace Is The Place!

Nice small hardware store near my house that meets many of my project needs. When I am in a hurry…read moreand don't want to drive to Home Depot/Lowes/Menards that are farther away this store almost always meets my needs and saves me time and gas. Relative to the store, it has all the basic stuff you would expect from a hardware store like Hardware, electrical, plumbing, tools etc and also offers some unique stuff Like Traegger smoker Grilles/supplies/pellets and a full assortment of Stihl power tools that you will not find in the bigger home improvement chains. Ace also have a free rewards program where you get periodic cash awards for use with purchases at their store and has some great sales. On this particular trip I purchased Scotts four step fertilizer 5000 square ft program for $65 dollars (regular $85) which is a great price and used a $5 rewards card to further lower this cost. You can't touch this cost anywhere else and is much cheaper than the $300 lawn service I used to use. Also I bought some Traegger cherry wood pellets for my smoker for the same cost that you can get it on line and avoided the shipping cost. Overall a great alternative to the big chain stores especially if closer to your home.

Russell Hardware is a high-end store but with poor customer service and communication…read more We bought 3 drawer pull. After waiting an inordinate amount of time they arrived the incorrect style. We reordered another & waited an inordinate amount of time. Called periodically on the status, requested we be called on arrival - it never happened. WILL NOT PATRONIZE RUSSELL HARDWARE AGAIN.

If you need something special, or hard to find, they have it. Extremely knowledgeable staff, huge…read moreselection of high quality hardware. They are the go to source for custom builders in the area. But they also take care of the general public extremely well. Totally different experience than a ACE or a big box.

I would like to recognize Diane for the exceptional help she gave me with my landscaping project at…read moreEnglish Gardens. Diane was incredibly knowledgeable, professional, patient, and kind. She took the time to explain so many important details and things I needed to consider when choosing plants and planning my landscaping--many of which I would never have thought of on my own. I never felt rushed, and she genuinely seemed to care about helping me make the right choices for my project. Besides her knowledge and professionalism, Diane is simply a pleasure to work with--friendly, approachable, and truly helpful. Customer service like this makes such a difference and is one of the reasons you want to come back to a store. Thank you, Diane, for your time, patience, expertise, and kindness. English Gardens is very fortunate to have you!

English Gardens updated my landscaping. I am very pleased with the job they did. The…read moredesigner,Brian, came up with a beautiful plan. The finished product is beautiful and the crew: Tre, Danny, Nick and Michael Jackson were very professional. They did an excellent job of cleaning up when the work was completed .