Customer Service 2nd to none. What a shock. Normally I go to a different True Value or ACE but…read moreAlexander True Value is my store from now on. Larry the Locksmith did it for me. Just dropped in for some sandpaper and Larry treated me like a king. He directed me to my need and showed me some choices helping me to make a decision. Larry understands customer service and I give him a 5 star. He has earned my business for the future. The store was clean and everyone was attentive. To the owner, you have something special going on. For what it is worth I am only 3 miles away and never knew you were there but I will spread the word because it is so rare to receive the "Old Time Service" like Larry provides. Thank you and make sure Larry knows he made my day. Bob

My husband and I stopped by here earlier in the week to grab some items for our recent move…read more We had to pick up a 24 inch mechanical pick up tool for about nine dollars and a bottle of alcohol as well. $18 or so. It's not the closest true value, but it's not as far as home.

And Ace Hardware is the best within 10 miles of Northville. They are excellent at fixing things…read morelike leaky hoses. They make keys that fit. Also good at talking me through how to change a flapper on a toilet. Take pictures. I give them an excellent for helpfulness.

The older man working in the service department was extremely rude and disrespectful, had a real…read moreattitude problem from the second I approached the counter. Threw a pen down on the counter with aggression. Last time myself or family members with step foot in this store.

Awful, awful service from a snarky person. I pride myself on promoting local businesses and being a…read moreloyal ACE customer. Imbued with this "buy local" spirit, I drove to the store to purchase a product priced $30 higher than I would have paid on Amazon. The person who worked in paint on Aug 13, 2022 at 3:30pm, who asked if they could help me, turned out to be condescending, demeaning and downright rude, leaving me no choice but to walk out of the store, extremely agitated and frustrated, and with great restraint, not irate. I then went to Great Lakes Ace in Novi, and by stark contrast, the service I received in Novi was stellar, making for a very pleasant 5* experience. It doesn't take much to treat a customer right to build loyalty and advocacy. But when the customer has been wronged, they will go out of their way to take their business elsewhere. In this case, I am no exception.

This store is so convenient from our house and we go here all the time. Calvin and the staff were…read moresuper friendly and helpful. The store is always clean and I love the reward program!

This is one of the worse parking lots for any contractor. You can't get a close enough parking spot…read moreanywhere near the front. They keep so much equipment and trailers here I end up parking in the middle, all the way out in the end of the parking lot or in the garden area. Making it difficult to haul what I purchased to my own truck and trailer. I can't stand having to come here.

I was pleasantly surprised with my two recent experiences at this Home Depot in Farmington Hills. I…read morehaven't gone there in a while because for some time, the service has not been good. But I needed a garbage disposal, and the store is at a convenient location, so I went in and got excellent service from a man in the plumbing department, who took a lot of time to compare two different versions of the same brand garbage disposal and go over the pros and cons of each of them with me, allowing me to make the best decision. He was amazing. Unfortunately, when my plumber opened the box to install the unit the next day, he discovered that a part was missing, so I had to take it back to Home Depot to exchange it. Again, a very helpful man in the plumbing department assisted me, opening the box this time to ensure that all the parts were there before I exchanged it. Both times, the woman in Customer Service called for someone to meet me in the plumbing department, and they came right away. I was pleasantly surprised. The only thing that could have made my experience better would have been receiving a small discount for my inconvenience of having to return the garbage disposal that was missing a part. It really was an inconvenience, as my plumber was waiting and it was very heavy and hard for me to return. The Customer Service woman said I couldn't have a discount because I was exchanging the item. She said that if I was purchasing it, I could have a discount. That made no sense at all. At any rate, the service at the store seems to have improved a lot.

Always willing to help. Place has always been clean when I went. The staff has never been…read moreannoying to me.

No problems at all for me on my visit! Everyone was pleasant, they spoke immediately when I entered…read morethe store. I asked for what I was looking for and was assisted promptly. Completed my transaction and left without any issues. Smooth and easy visit during a pandemic.

The cashier they had working there is very rude -She didn't speak when I came to the register and…read morewhen I asked for a bag she made a face as if I couldn't have a bag- So I say is there a problem I can't have a bag and she gives me a bag with a bad attitude did I miss something - customers can't have bags anymore? I made a purchase I should get a bag and I had spray paint - spray paint might spill out or anything to happen - Super Rude

My Ry needed a few things and found them eight no problem at this store. He left with free…read morehandkerchiefs and some cleaner they were giving out as well. Thank you Ace!

The staff is very knowledgeable at the Pontiac Home Depot. The Pro Desk staff is amazing! They are…read morevery helpful, friendly and knowledgeable.

I love Home Depot and I have been and will continue to be a loyal customer. However, I want to…read morereport on a terrible experience because I don't think the treatment I received was right. I came to the Northville, MI location with my partner on Thursday 6.13.24. We needed to purchase ten 2x12x8 pressure treated boards. We saw online there were 77 in stock. Hurried home from work, borrowed a car and arrived around 6:30 pm. There were about 13 boards in the bay and we sifted through all of them. 5 were solid and the remaining 8 had issues. Large knots, cracks, one had a hunk taken out of it and others had pretty serious mangled edges. Above the bay there was a stack but not one we could reach ourselves.  My partner went to ask an associate for assistance and this is when things went wrong. The person that responded to assist us approached in a pretty unfriendly way. No greeting and asked, "How many do you need?" We tell him nicely that we need 5 more. His response, "I'm not getting it down for 5." He went on to tell us after looking at 1 (a single 1) that the remaining 8 were fine. It was clear that this person had the opinion that we should settle for the mangled remaining pieces and that was that. He repeated numerous times that he was not going to "get it down for 5." Another staff came by and said, is there room to get it down? He said, "Yeah there's room, but I'm not getting it down for 5." At that point I said, "Ok, so you have them in stock (I see them 4 feet above me), you have the staff and equipment available to assist me in getting them down, you have the room to place them in the bay, but you're not willing to help me?" I asked if I could talk to a manager and the person walks away to have the conversation so I didn't hear what he said. He came back and told me it's "Store policy" to sell what they have before new ones could be taken down and shelved. What it comes down to is this employee had the opinion that my partner and I should settle for the damaged pieces bc to him they were "fine." This is clear in how he approached us from the start. I know customer service is hard work though I feel like this person (tall, Caucasian male, slim, bald/buzzed hair, 7 pm in the lumber dept) was just meansprited. He could have helped us but did not want to. And if it is your store policy as he said, can you show me where it says that? Plus he was insulting and said, "You're not going to get a perfect piece." We know that. We did not have unreasonable expectations. My partner has made many things over the years, our bed, entire deck, entertainment center and counter, flower boxes. We simply didn't want the mangled pieces other people had clearly looked over and left as well.  The wood is needed for picnic tables and a memorial flower garden for a remarkable person who passed at 57, we are working on in Southwest Detroit. We ended up driving to a HD in a different city and had no issue. Instead of a 1 hour trip, it turned into 3 bc Northville was a barrier, but we got what we needed. (Following this up by writing a 5 star review for the staff that helped me at the other HD store we had to go to.)

I would like to give a compliment to Jennifer the cashier near the "Pro Desk" she always have a…read moreProfessional and "sunny disposition" when she checks me out. Also, TJ the Pro Desk was very helpful, knowledgeable, and helping me with ordering my construction materials. This is what great customer service look likes. Loyal Customer, - Washington's

Recently we ordered a Safe online to be delivered. Last Friday we received our 224 pound safe…read more The problem was is that their shipper decided to leave our delivery at the end of our driveway and half in the street on a pallet nowhere near our house/garage. I am handicapped and home alone. So I had to figure out and hire a couple people to move our safe from the road on the ground to our porch before it got stolen. Not only stolen but so at least I can get it in our home. Seriously is this really ok? Am I overreacting? Lowe's has yet to respond to my email or my call to customer service. I am so mad I'm leaving pictures and my complaint everywhere I can.

I used to absolutely love shopping at this store on Meadowbrook and 10 mile. I've been shopping at…read morethis location for many years. It had such an inviting atmosphere and everything was easy to find. Unfortunately, since the recent renovations, the layout has become cluttered and confusing, making it difficult to locate items. The new setup of the cash registers only adds to the disorganization. I really wish they would consider going back to the old layout. After the chaotic experience I had yesterday, I'm honestly not sure I want to return.

I needed a hard-to-find bolt type and size. I went straight there after Home Depot didn't have it…read more And sure enough, Ace Hardware did. The store was clean and well lit, friendly employees.

Bob helped me when no one was able. I am a terminally illl…read more My air conditioner died. All the companies told me it would 30 or more to get a new Air conditioner in stock. Bob overnighted it to Johnston Supply in Farmington and even recommended a few companies that could install it for me. I thank you Bob for all you did to make this project get done I would recommend Johnstone supply to everyone.

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