My husband and I stopped by here earlier in the week to grab some items for our recent move…read more We had to pick up a 24 inch mechanical pick up tool for about nine dollars and a bottle of alcohol as well. $18 or so. It's not the closest true value, but it's not as far as home.

The staff is friendly and helpful. Always has the thing that I can't find elsewhere. Highly…read morerecommend this location.

And Ace Hardware is the best within 10 miles of Northville. They are excellent at fixing things…read morelike leaky hoses. They make keys that fit. Also good at talking me through how to change a flapper on a toilet. Take pictures. I give them an excellent for helpfulness.

The older man working in the service department was extremely rude and disrespectful, had a real…read moreattitude problem from the second I approached the counter. Threw a pen down on the counter with aggression. Last time myself or family members with step foot in this store.

Awful, awful service from a snarky person. I pride myself on promoting local businesses and being a…read moreloyal ACE customer. Imbued with this "buy local" spirit, I drove to the store to purchase a product priced $30 higher than I would have paid on Amazon. The person who worked in paint on Aug 13, 2022 at 3:30pm, who asked if they could help me, turned out to be condescending, demeaning and downright rude, leaving me no choice but to walk out of the store, extremely agitated and frustrated, and with great restraint, not irate. I then went to Great Lakes Ace in Novi, and by stark contrast, the service I received in Novi was stellar, making for a very pleasant 5* experience. It doesn't take much to treat a customer right to build loyalty and advocacy. But when the customer has been wronged, they will go out of their way to take their business elsewhere. In this case, I am no exception.

This store is so convenient from our house and we go here all the time. Calvin and the staff were…read moresuper friendly and helpful. The store is always clean and I love the reward program!

Service= virtually nonexistent. Can't find anyone to help us…read more Selection= wide selection piled on wood pallets- very hard to sort out what you want! Overwhelming Value= sometimes better value, but you're forced to buy "in bulk"

I'm not sure why this Home Depot location does not get better ratings. I've always enjoyed shopping…read morethere. Just the other day, I ordered a ceiling light online and went to pick it up. I've used their online and pick up several times and always had great service. This time, I was perplexed as I didn't know where to find the lockers. As it turns out, they were new. Nina, at the service area, walked me over to the lockers and showed me how to use them. She was so pleasant, so kind. I really appreciate the great service. They need to give that young woman a raise!

I called ahead to see if they had the Ryobi replacement battery for my leaf blower and I was told…read morethey did. I drove all the way over there, only to learn that they did not carry that brand. I even waited for an Ace sales guy to look it up on his phone. What a disappointment.

Always willing to help. Place has always been clean when I went. The staff has never been…read moreannoying to me.

The cashier they had working there is very rude -She didn't speak when I came to the register and…read morewhen I asked for a bag she made a face as if I couldn't have a bag- So I say is there a problem I can't have a bag and she gives me a bag with a bad attitude did I miss something - customers can't have bags anymore? I made a purchase I should get a bag and I had spray paint - spray paint might spill out or anything to happen - Super Rude

My Ry needed a few things and found them eight no problem at this store. He left with free…read morehandkerchiefs and some cleaner they were giving out as well. Thank you Ace!

The service is good and attentive They have beautiful plants…read moreand flowers with knowledgeable staff that don't mind answering questions.

The staff is very knowledgeable at the Pontiac Home Depot. The Pro Desk staff is amazing! They are…read morevery helpful, friendly and knowledgeable.

I would like to give a compliment to Jennifer the cashier near the "Pro Desk" she always have a…read moreProfessional and "sunny disposition" when she checks me out. Also, TJ the Pro Desk was very helpful, knowledgeable, and helping me with ordering my construction materials. This is what great customer service look likes. Loyal Customer, - Washington's

It's backed up even at the customer service on Christmas Eve day…read more 3-4 people in line for returns. Rest of the store is pretty lightly populated. Bought 3 pairs of these thermal socks for my mum, she walks every day outside for exercise and her feet are always cold. Bought 2 pairs for her 7.5 sized feet. These socks are hugely big and are not snug at all. As such they move around too much in boots and shoes. They might fit size 9-10 women with extra wide feet, if I had to guess. Return was easy. They had 3 associates working the return counter. 2 of the 3 staff had their masks on below their noses, luckily there's a plexi glass divider.

I used to absolutely love shopping at this store on Meadowbrook and 10 mile. I've been shopping at…read morethis location for many years. It had such an inviting atmosphere and everything was easy to find. Unfortunately, since the recent renovations, the layout has become cluttered and confusing, making it difficult to locate items. The new setup of the cash registers only adds to the disorganization. I really wish they would consider going back to the old layout. After the chaotic experience I had yesterday, I'm honestly not sure I want to return.

Such a pleasure. The people I interacted with were extremely friendly and helpful. I'd like to…read moremention Ed in particular, who walked around asking customers for help and engaged me in an enlightening conversation. The young lady at the cash register was also very pleasant. The service was quick, and efficient and the items were in stock!

Bob helped me when no one was able. I am a terminally illl…read more My air conditioner died. All the companies told me it would 30 or more to get a new Air conditioner in stock. Bob overnighted it to Johnston Supply in Farmington and even recommended a few companies that could install it for me. I thank you Bob for all you did to make this project get done I would recommend Johnstone supply to everyone.

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