I would like to give a compliment to Jennifer the cashier near the "Pro Desk" she always have a Professional and "sunny disposition" when she checks me out. Also, TJ the Pro Desk was very helpful, knowledgeable, and helping me with ordering my construction materials. This is what great customer service look likes. Loyal Customer, - Washington's read more

It's backed up even at the customer service on Christmas Eve day. 3-4 people in line for returns. Rest of the store is pretty lightly populated. Bought 3 pairs of these thermal socks for my mum, she walks every day outside for exercise and her feet are always cold. Bought 2 pairs for her 7.5 sized feet. These socks are hugely big and are not snug at all. As such they move around too much in boots and shoes. They might fit size 9-10 women with extra wide feet, if I had to guess. Return was easy. They had 3 associates working the return counter. 2 of the 3 staff had their masks on below their noses, luckily there's a plexi glass divider. read more

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Recently we ordered a Safe online to be delivered. Last Friday we received our 224 pound safe. The problem was is that their shipper decided to leave our delivery at the end of our driveway and half in the street on a pallet nowhere near our house/garage. I am handicapped and home alone. So I had to figure out and hire a couple people to move our safe from the road on the ground to our porch before it got stolen. Not only stolen but so at least I can get it in our home. Seriously is this really ok? Am I overreacting? Lowe's has yet to respond to my email or my call to customer service. I am so mad I'm leaving pictures and my complaint everywhere I can. read more

Lowe's Home Improvement - Our safe was drop delivered right there in the street. That is a 224 pound safe in the picture. - Hardware Stores Near Me - Southfield, Michigan

Lowe's used to distinguish itself from other Big Box home stores by offering decent customer service and actual people staffing check-out lanes. No more. They have sunk to the low level of their competitors, with few if any employees on the floor and self-checkout stations only during most hours. Also, their inventory control is atrocious; claims on their website that items are in stock in a certain aisle and bay are almost always wrong, with items marked as available nowhere to be found, and locations either off by entire aisles or simply nonexistent. Stock is generally very messy; sometimes if an item can't be found, digging diligently nearby may turn up something. I used to strongly prefer this store over nearby competitors, but now it is just as frustrating and depressing to shop here as elsewhere. read more

I was meeting my contractor who was finishing up repairs in the kitchen of one of the rental properties we manage. As I was driving south on Telegraph Road toward the property I got a text message asking if I would pick up some Grey Silicon Caulk to seal the counter top. As luck would have it, I was close to 12 Mile Road and spotted this Lowe's location and drove to the parking lot. I parked and walked in. When I entered I assumed that caulk would be somewhere near the paint area so I checked the aisle markers, found paint, and headed that way. On the way I ran into one of Lowe's employees and asked to confirm I was heading in the right direction, I was. But she specified the correct aisle number and told me at the end of the aisle on the left...and there it was. The caulk area was in partial disarray so I searched for a few minutes without any luck. I found an employee for that area who was finishing up with another customer. He indicated he would help me next. After a few minutes he came to help me. He didn't immediately find it but then spotted an unopened box above the normal product shelves and brought it down. He got one out and handed it to me; then I headed to the checkout. At checkout I asked about a Veterans discount and they confirmed a 10% discount program for veterans which I received after showing my veteran designation on my drivers license. All in all a quick and fruitful stop, helpful people and I was on my way to the house. read more

There are a number of delightful, cheerful, helpful people who work here. However, I have waited (on two occasions) well over ten minutes for a manager to come and unlock the cage yo give me my propane tank. read more

Many employees around to get directions and they are super helpful and friendly. Good service. The employees know the inventory, and are eager to help you out with any project you might describe to them. Lowes as a chain is incredibly convenient and has a massive selection of products: Home appliances, building materials, paint, plumbing, flooring, plants, houseware, furniture, home decor. Everything you need to build a home. Great range of prices. If you have a personal project, checking if Lowes has it will save you a lot of hassle. (Lowes is a corporate/franchise company. Talking about a specific Lowes store means talking about Lowes as a whole.) read more

The Touch of Class LLC is delivering for Lowes. In over 20 years I have never had a delivery so messed up and damage to my property. I know Lowe's is short handed but I would rather wait than them using this company. The first delivery person did not know how to take doors from frig so it could fit through doorway. Stove was hooked up but couldn't figure out to turn gas back on! Also damaged new tile with scrapes from stove, scraped washer on white washer on black front door instead of bringing in back door which led straight to basement, strip of molding scraped and one completely broken in pieces! Delivered dryer and did not hook up. It was going in same place an original dryer had been but they claimed gas line needed to be some placed closer! Redelivered frig and now doors are damaged. Scheduled another redelivery and was notified same day that they were delivering to my old address of 2 years ago in Illinois!!! So once again rescheduled!! How can you exchange something from an address that you haven't delivered to. This is ridiculous!! Also if this company does not pay damages I have to go get estimates to submit and then submit Lowes claim department! read more

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Worst experience ever. It has been 3 months and still No sink And No completion of kitchen . Always total run around Everyone blaming the other . Not sure if all location service is like the Telg location. If I could give a O I woulld. Horrible experience . read more

Despite the bad reviews, I came in looking for replacement blinds and was unable to find them. Got the help I needed, everyone seemed nice.

If I could give 0 stars I would. I placed an online order with curbside pickup. When you pull into the spot you check in and include your spot number. After waiting over 20 minutes I called the store number listed and it was not answered. I then went inside the store to find there were only 2 employees working at the customer service desk and there was a line of customers waiting. The 2 employees clearly looked overworked and annoyed with their jobs. Some of the customers began going into the store and getting their own items because the employees couldn't find them. I will stick with Home Depot. read more

I had a horrible experience with a so called manager by the name of Dustin Wilkinson athe the store today. he was extremely unprofessional when I asked for assistance in the paint department. he started off by talking to me rudely and did not exhibit any appropriate customer service skills. please do not go to this location... the manager Justin lacks managerial skills. delegation of tasks and customer service. I asked to see him before I left the store and he refused to come out. He needs customer service training as well as how to communicate accordingly with people of differ races and cultures. read more

Lowe's is the go to for all your home needs! Great staff, quick service! Everything you want here is here! Great sales! Easy! Fun experience read more

Lowe's Home Improvement - Hardware Stores Near Me - Southfield, Michigan

Garden center had good selection of indoor and outdoor plants. Employees were friendly and courteous, and the facility was clean and conveniently located with ample parking. read more

The appliance dept employee told me he could not get the item I wanted. No explanation other than he could not get it. I asked if it was out of stock, and he said ok. I saw on the screen where it showed 20 in stock at vendor. This was an online order. I left and went to another store and they ordered it for me without an issue. Southfield store has poor customer service, but I went against my better judgement and gave it a try. Never again ! This was a Caucasian male, did not remember his name. This occured on 10/16/23 around 1:40 pm. So sad. read more

i was missing one item in a delivery and one of the paints I ordered was the wrong color. the two women in customer service were nice, they checked on my order and i could tell they were confused because it said it was delivered but they believed me when i told them it wasn't which i appreciated lol and i got my missing item no problem. also the woman in the paint section was quick and helpful when i exchanged the paints. i see a lot of negative reviews but i had an easy experience with returns/exchanges. It was an order of several items+paints, I understand that mix ups happen and I don't really care, i just appreciate that it was taken care of without any issues. i gave 4 stars because of the initial order being slightly wrong but service at the store i have no complaints read more

worst Lowe's to go...Sonia had a nasty attitude and rude. I told her to help me scan my tiles and she told me to go to customer service

OK...my dinner excursion finds me here. I have to pick up some light bulbs. Everyone knows you can't go here for just a couple of things. I have to hurry my sammich from Star Deli is in the car. Hurry... OK...This is my Home Improvement store of choice, usually they are more friendly and helpful. I prefer the store in Allen Park. It's the best for service and smiles. I walk through the store, normally light bulbs are at the entrance...ok...nobody helpful...go to lighting section.....{hurry, sammich in car}. OK...find light bulbs...pay and leave. Then I head to..... http://www.yelp.com/biz/orchard-ten-quality-foods-farmington#hrid:YAOzKtiHp2wB6bgM9hydww/src:self ...before eating my sammich.... read more

When you can get one, people in the store are great. BUT.... The systems are an absolute mess. Buy nothing unless you can walk out with it in your hands. DO NOT expect an (expensive) install to happen, or even a delivery. You will spend hours on the phone with dozens of people. Complaints are not elevated, or addressed. read more

The few times I come to this location, I can never get serviced! I came today because I was looking for a particular plant. I went to the garden department to ask for help and only saw two young men. They unfortunately were not able to assist me. They stated they were two new hires and was unfamiliar. At this point I've been in the store for about 20 mins looking for a worker. I go to the return service desk and ask if I could get assistance at the garden department. She called someone to that department and they NEVER came!! It's hot and crowded in there and I just don't understand why no one could help me! It would've took about 2mins to answer my question or point me in the right direction! I'm never coming to this location again even when I'm in the area nor will I recommend anyone. read more

Don't go here if you are a DIY consumer. Went to this location to buy building materials. Couldn't get anyone to help us put the sheets on the flatbed. Asked the person at the pro desk to call for assistance but no one came. So with much effort we loaded 11 sheets of wood from an upper shelf onto the cart ourselves. Then we were looking for vinyl siding. The pro desk didn't know. Asked another guy behind the desk.l, he was intensely reading his cell phone. Tried to get his attention several times. Finally, we walked up to the counter to ask him again for the location of the siding. Without looking up from his phone (during all of this time) he told us the aisle number. We had questions, but because we couldn't get anyone to help, we left without buying any siding. read more

The Sales Associate was very nice but I was not notified when I made the online purchase that a face-to-face signature was required for curbside pickup. I found this very disturbing during this time of social isolation. This process puts your sales associates, customers, and general public in danger of unnecessary exposure to the Coronavirus. I am disappointed because the required signature defeats the purpose of curbside pickup. read more

Ordered an interior and storm door in 2022. Installed November 2022. Interior door damaged, and reorderEd. January 26, 2023, reorder interior door installed unsatisfactory and storm door damaged. It's March 10th and I am still waiting for resolution. Follow-up is mines and not Lowes. Highly disappointed. Follow-up has been with install, corporate and the store. March 5th visited the door, followup March 6th, Elite Doors, the installer to reach out, to assess, still waiting but let me not mention they came out Feb 2nd to assess. read more

good place to grab what you need for your house. They have everything. The service was great. had three or four folks ask me if I needed help. read more

Horrible damn store! So you're standing in a line of about 7 other customers just before the 9pm closing time. Not after 9pm, but let's say 8:50pm. The customers at the registers are getting everything rung up but it's taking a bit of time. Fine. Cool. No problem. Everyone should be patient. 9PM hits and the registers shut down not allowing any of the customers that were already in line to make their purchases. What the hell kind of setup is that?! Who's at fault for the line moving slow? Don't penalize the customers that are already in line. Stop anyone else from coming in the store, but finish with those that are already in there. What a dumb waste of time. Nope! Will never go there again. read more

DON'T. Go somewhere else, pay a bit more if you have to. First week in June we go to the store in desperate need of a new dishwasher. I explain this to the person running appliances. He finds a Maytag we can live with, in stock. Tells us it can be installed and old unit hauled away in 48 hours. We pay for the unit, hook up kit, install and haul away. Then wait for a week. Finally get through to Lowe's, and they get an installer to bring the new unit out. It's hooked up, installer leaves (without testing it, wife and I both working from home with 3 kids and can't supervise). Sprays water all over our kitchen floor on the first run. Call Lowe's, on hold for over an hour. Told a new unit will be in store in a week, they'll call me. Week goes by, no call. Get in touch with Lowe's corporate, who, along with me is put on hold by the store for OVER AN HOUR. Lowe's corporate finally gets in touch with the install company, who can be out in a week. They came today. Hooked up the new unit, started to slide it under the counter, and THAT's when they see the door has been severely dented on its side. Turn it on, WATER EVERYWHERE. Just spent an hour in the store trying to get a different make in stock installed yet today. Told "good luck, we're at the mercy of our installation service." I asked for a full refund. Was told the manager would have to do that, but she was busy, and it could take up to an hour. I work for a freakin' living, and am being held hostage by this POS organization. Will be contacting the State Attorney General and BBS. read more

Lowe's Home Improvement - Our "new" second unit. That seems legit for $900... - Hardware Stores Near Me - Southfield, Michigan

DO NOT GET CARPET FROM THIS PLACE! We ordered carpet a week ago. There's a big sign that says 72 hour installation! We even picked an in stock carpet. A week later the guys come to install. And guess who has THE WRONG CARPET!? My house has been a wreck for 5 days since I had to clear out the bedrooms for install. Now I'm sitting here waiting for the guys to come back with the right carpet. $700 and this is what I'm dealing with. read more

Eric cut my blinds he was awesome he was honest about not cutting often but he took his time and followed the instructions book and my blinds were perfect read more

I was transplanting a ten year old Japanese maple so off I was to Lowe's for some dirt and peat moss. Before I could get both feet in the front door, a man with a company vest on pushed a cart my way. How nice. Then, then...he wipes the handle and child seat with one of those towelettes--extra large. I didn't even have a kid with me. I looked at him and said, Really? He said, Really. I felt I ought to have tipped him. The 15%/$5 tip I left a lousy server last week got five more bucks than the Lowe's dude. A month ago I got ignored, insulted, and lied to at the same store---in the same visit. I politely passed on my experience to the manager, who was receptive. It took me, on that visit, forty seven minutes to buy ten feet of wire. I got over it right away and life went on. But, Here's Your Cart Sir and I'll Wipe it Down While I'm at it Dude compelled me to write. And give the store four stars. read more

I accidentally posted this to a Lowe's in Madison Heights. Here's my post from early March: We have had some horrible experiences with staff being unable to help us find many common items or provide recommendations on some very simple things (deck stain, patio sealant, etc.) but we recently ordered carpet installation and were very happy with how patient the salesperson was (Jerron?) and with him providing advice on the best type of carpet for our needs. We also talked to Jake in the flooring department previously, and he too was helpful. The estimate was very thorough, and although we are spending more than we planned, it's to do a lot more of our house with a really nice product. An update to come after the installation... hopefully without a star loss. Otherwise, the workers ignore you and say they don't know how to provide any answers for your home improvement inquiries when you actually manage to get one cornered. read more

Paint counter service was great- the employees were knowledgeable, helpful, and encouraging. The wait wasn't too long and we didn't have to push the button for help or track someone down. The cashier, on the other hand, was awful. She scanned our paint wrong so that it didn't save the color and finish to our MyLowes account, even though we explicitly told her we wanted that. She also didn't offer us a bag for small items. I've had similar experiences with checkout at this Lowe's before. I recommend the Allen Park location instead. read more

Bought a fridge from this store. Two delivery attempts with each attempt having a damaged fridge. We refused delivery of the first fridge since the damage was in the area of the compressor and tank. Paid $20 to have the old fridge removed and the delivery team refused to do haul away on second delivery. Decided to refuse the second delivery because of no haul away (after already being charged) and dent and canceled the order. 5 weeks between order and two delivery attempts. Never will buy an appliance from Lowes again. I'm sure it will take a bunch of calls to get my refund now. AVOID THIS STORE. read more

Walked in, found a grill, looked around for help... None. Went to customer service desk, they called for someone, but that someone walked up to another couple who had just arrived and commenced to help them first. When we finally got his attention and told him we wanted to buy the pricey grill we had been hovering around, he said he'd be right back, disappeared, and didn't return. We're driving to Home Depot now to see if they'd like to take our money. What a joke of a store. Don't bother. read more

This really is my least favorite Lowe's in all of Oakland County and I frequent the hardware stores a ton. They just don't have good customer service and asking people to help you there is like pulling teeth... Although I will say I have came across a few stellar employees but my overall experience is never pleasant read more

LaDonna &Debbie are a Dynamic Duo!!! I can't tell you how patient and helpful they were as a unit to troubleshoot and make right the issues that went wrong. Things happen. Covid hasn't helped. When you are doing an entire home over of course something can go wrong. But having those two to work through the rough was the best experience of my home repair life. Real talk. LaDonna absolutely knows how to treat a client. Debbie absolutely knows how to follow up and avoid future bumps. I would have never made it through the process without them. Best in class! Period. read more

Called this particular establishment on four different occasions. First, I was met with an incompetent worker when I called and inquired about wood dowels 10 x 40 MM then after sitting on hold for 31 minutes I ended up having the call ended while being on hold for someone from the wood department to go ahead and answer my question because the woman at customer service was too incompetent to answer the question then following that second phone call I called back for a third time I asked to speak to a supervisor I was placed on the phone with a man under the name Jeff, who claims he is management With that being said, I gave them the exact measurements of what it was, that I was looking for he paused for about one or two minutes then said "yes, we have them in stock" and things of that nature. I then proceeded to come to this particular establishment and I was met with lies. There arent any here in the stock with those exact measurements so with that being said, it is highly not recommended because they're freaking incompetent. With all this being said Shop at HOME DEPOT they literally fixed my issue in under 3 minutes. read more

The Blowe's website which indicates whether or not an item is in stock at this store is unreliable. During a recent and ultimately pointless visit to the store looking for an item that was "in stock", an employee told me that the "website is wrong." Thanks guys! At least Home Depot's site told me they were out of stock and didn't waste my time. read more

Messy and have a hard time finding anything in that store. Come in to get a quote on some windows and could not find anyone who is informed to help me read more

Bought a washer and dryer from the Southfield Lowe's and have had nothing but issues from service, delivery, customer service and employees in general. Washer and dryer were delivered but the guys left without checking to see if the washer and dryer were operating properly. They didn't turn the water or gas back on and I, not knowing this, tried to use them and thought they were defective. Contacted Lowe's on Friday, after over a hour on the phone with them I was told that a service person would come out today, which is Monday. I have been trying to reach someone by phone since 7 this morning, it's now 11:30 am and I'm sitting on hold to speak with the store manager. I am a loyal Lowe's customer but based on this experience will shop Home Depot from now on. read more

After my trash can committed vehicular suicide moments before the garbage men showed up and left its distraught companion rolling in hysteria and misery in my driveway, I was forced to locate a new companion post-haste. Depressive trash cans can be prone to reckless behaviour when pushed beyond their limits, so a wise homeowner tries to restore domestic bliss as fast as possible. Lowe's won the can comparison contest, and I sailed in to find a suitable housemate on rolling wheels and secure against vandals, raccoons, and hybrid mutant squirrels who signed a declaration of war against my Ferndale neighbourhood. Some rigorous testing assured the lid wouldn't come off easily for someone with opposable thumbs and a reasonable grasp of physics, nor for the cashier or the blue-coat assistant. Locating anything in Lowe's is a crapshoot and I got into the garbage can and sundry aisle after some minor scrapes and u-turns looking for an associate. Available items in stock did not match the website (the 40+ gallon version of the can was completely out of stock), and choices in the 32 gallon range were limited to three or four options. I trouped out through the register and took my can home to introduce it to its new friends. Then we realized the can was defective, warped on the inner lip, thus making a sealed lid impossible. Just like a puppy who grows into a mongrel hound, the can went back to the Lowe's pound the next day. Customer service allowed me to find a replacement without a receipt or a fuss thanks to their new receipt-free policy, and I ran into another associate while trying to pull out a can. "You checked the lid?" he asked. "It comes on and off clean." "Watch out for the ones in the back," he told me. A stack of 7 or 8 cans lurked at the very back of the rack, like kids hiding in the school bathrooms to smoke. "All of them are busted since they arrived. You don't want one of them." Really? If they're all defective, why are you putting them on the floor to sell instead of returning the merchandise or at least discounting them? I appreciate him being honest, but I'm going to think twice and check twice before I buy anything at this store. Good customer service for exchanges, decent prices, but lousy stock policies. read more