I had a really positive experience with Whitbeck home appliance in March of 2026. I met with Shawn, a sales rep for Whitbeck a few months ago. He was awesome and did a great job with helping me pick out my appliances for my newly built home with no pressure. Dan and Josh delivered and installed all of my appliances. They were very friendly and professional! They took great care of my home by covering the floors and countertops prior to bringing any appliances into the home. They took their time with the install and hook up, which is important to me, especially because of having gas appliances. I would highly recommend them for their sales installation, team and pricing. read more

Terrible customer service. Stay far away from this company. Spent thousands of dollars at this store and my speed queen washer died within 30 days. They lie and don't return phone calls and pass their responsibility on to a service company. They are rude and are only about making the sale. Stay far away you will regret buying from them. read more

I cannot recommend this place. They have nice appliances, and the sales people are nice to deal with (hence 2 stars), however that is where it ends. These appliance places NEED to rely on RELIABLE third parties...like plumbers to connect your dishwashers, and warranty companies to take care of things if you get a lemon. The plumber they sent to install the fancy new high-end dishwasher 6 years ago, installed some hoses incorrectly which led to a flood in my kitchen, and our needing to pull up our floors from the kitchen all the way to the front door. Thankfully we have insurance (although after this claim our rates were hiked so high we had to switch). We should have learned the first time. We bought a top-of-the-line 4-door Frigidaire $3,500 fridge there 4 years ago. We've needed several small fixes in that time, but dealing with the warranty company has been HORRIFIC. Witbeck and Big Georges use "Centricity". Well, our fridge is now on the fritz after4 years (the freezer is no longer freezing and everything has melted), and ice-maker dripping, and as of yesterday there is a loud buzzing sound -- and we cannot get a call back to save our lives, even though they've "escalated" the situation. If I instead chose to call a local appliance company they would be here in 24 hours. We are going on 6 days, with no sign of service and no promises of anything! I am sick to my stomach. DO NOT BUY FROM HERE. THEY DO NOT STAND BEHIND THEIR PRODUCTS, and they will give you a POS warranty. Hey, Witbeck/Big George's...do better! And, Mark B. ...don't bother with the damage control here. I contacted your support/service team after the first issue and all they could do was give me the number to Centricity. No other help! If you want to make it right you can contact your customers who have been through H3ll!! Look up your records. - Jennifer read more

Don't pay for installation from Big George's/Witbeck Appliance Mart. The store and sales people are great. However, I had a laundry tower installed. It was not installed properly to allow the door on the laundry closet to close. After multiple calls, Big George's sent another installation team. They could do anything different and I'd have to live with it. No effort to offer a solution. The fee isn't worth the hassle. Now my carpenter has to come in and fix their mistake. The installation team won't push the tower back far enough because they will squash the vent tubing. However, there are "tools" to make it work. The team would push the tower back if I sign a waiver releasing BG/W from responsibility if there was a fire. Talking about washing their hands of the matter. I am SO DISAPPOINTED with BG/W and this purchase and delivery. And I'm a returning customer!!!! read more

In March of 2025 we did a major kitchen remodel and ordered over 16k of appliances from Witbeck on a referral from Kitchen Masters in Farmington. We ordered a cooktop, hood, refrigerator, double oven and a speed queen washer and dryer. We did not hook up the speed queen washer and dryer until a few months later because we were building a second floor laundry room. When we installed the washer and dryer we realized the dryer was not working and damaged called Witbeck and asked for their assistance. The store associate told us we had to go directly to speed queen and refused to help us. The customer service on this issue is unacceptable. Do not buy from this store if you want any customer service. read more

Walter, the manager of the West Bloomfield store, is the BEST! He went out of his way to take care of an issue that the appliance company refused to cover. HE made a couple of calls and I received a call back from the appliance company apologizing for the incorrect information I was given. He followed through on his word! It was only because of Walter calling the company that anything happened. I bought six appliances from this store and I will continue to do business with them in the future. Anyone can sell an appliance but if there is an issue, who will stand behind it? Walter and Witbeck! read more

I purchased a Jenn Air stove which was delivered broken. After calling the merchant they did not return calls. So, I called the installation company who came out and further broke the appliance. Finally, I called Jenn Air, and they shipped the parts needed (even though this is a new appliance) to the repair company. Apparently neither Witbeck or the service company ordered the parts. Hopefully they will resolve this. So sorry I went with Witbeck Home Appliance company. P.S. ... I still have not heard from the sales representative. It appears once they have your money, they have no interest in follow up. read more

Witbeck has come through for me on two occasions in a row. The first one was that I wanted in fridge for the garage. I was able to do this without ever setting foot at their location. I called and explained what I wanted and the next thing I knew it was delivered. Then I had a washer that was not working. And again, without sitting foot in the store but just explaining my needs, I was led to a washer dryer combo that was in stock and able to be delivered within a few days. On both occasions I spoke with Chris. He was helpful, patient, took multiple measurements to make sure things would fit, and got me delivery as fast as possible. Highly recommend. read more

5 star service from sales to delivery and installation. Pedro on the sales team was over the top amazing! We had a new build house and he helped us find the perfect appliances for our home. Joe & Mike on the delivery team we're phenomenal! Professional, efficient. I had a minor issue with one of our appliances and they got their manager on the phone to come up with a solution. Andy & Marvin did a great job with all the installation and were very efficient. We have a good vent that still has to be installed and I hope I get to see Andy and Marvin again! Highly recommend Whitbeck/Big Georgie's for your home appliances and will definitely purchase through them in the future read more

We were very pleased with the service that we received from big George's and Witbeck appliances. The fridge was shipped without a seal around the right door and within three days the new door arrived and installed and all of the service people did an excellent job, went above and beyond delivering friendly professional good service. We would like to thank all 4 of the delivery and installation men but we only have 2 of their names, thank you Dominic and Max. read more

We bought a 48" Sub-zero refrigerator from Witbeck's. I was worried about getting the refrigerator into the house and through the kitchen for installation. If you have seen the actual size of a 48" refrigerator, and realize that it weighs 880 pounds, you would understand my concern about navigating it through the doors and passage ways of the house. Roberto and Juan were amazing. They avoided the potential dings and dents and moved it into place perfectly. Two thumbs up! read more

Jermaine and Adam were great on the delivery and install of my new refrigerator. They called to give me a time slot of arrival and again to give me updates, and "on their way and arriving in xx minutes." The installation was efficient and it was obvious they knew what they were doing and had removed and installed many refrigerators. I was pleased with the whole process. Also, Jun W in sales had previously printed a spec page on 3 fridges so I could go online with model numbers to check the measurements, compare features, etc which was very helpful. read more

purchased a Fisher and Paykel 2 drawer dishwasher in late 2019. dishwasher wasnt working properly December 2023. Called for service, scheduled appointment found defective part and repaired only to find another part was broken. had 3 more service calls each time found another part not working. shipped part to technetian but lost it, technician came for appointment with no part. months went by, numerous calls to CENTRICITY the warranty company with Witbeck/Big George looped in "be patient" was the consistent theme. I requested replacement, no response. After 10 months they finally repalced it after MY ATTORNEY contacted them for violating the consumer protection act. approved replacement the next day. CENTRICITY only paid for original cost and NOT installation costing me $1000 more than original. Whitbeck/Biig George declined to comp the installation and delivery cost. Very disappointed and i would hesitate to insure with CENTRICITY if thats the only option at Whitbeck and Big George because of the poor result. read more

Jered and William and the team at Witbeck are The Best! Quality, Dependable....+They know what they are doing!!!! Highly, Highly Recommend Witbeck for your appliance needs!!! read more

Joseph is a pleasure to deal with. He guided us in appliance selection, never upselling. He builds trust by being responsive to customers needs. We haven't taken delivery of the appliances yet, but I'm confident that they will not fail to "deliver the goods"! read more

We have been loyal customers of Big George's Witbeck Home Appliance Mart West Bloomfield for years. The last experience in March of 2021 has proved to be a big mistake. Walter Mistak, the manager, does not stand behind their products. My parents ordered an expensive washer that has proved to be a lemon. A month after ownership, it broke, and continues to break requiring service calls and long waits for parts. We've had to use a laundromat for the weeks the washer is out of commission. Walter, at times, has not returned our calls, and had basically said we have to deal directly with the Big Corporation to handle the constantly broken washer, not him who is local and who we bought the product from. Just own up that you sold us a lemon and do the right thing and replace it. We are currently waiting for a part that could take weeks to arrive. We would NOT recommend doing business at Big-George's Witbeck Home Appliance. The next time we need something, Home Depot or Lowe's is the way to go. read more

I just purchased a new refrigerator from here. The salesman was very knowledgeable and friendly. I live in an upper condo with a difficult stairway and have had difficulty with deliveries in the past. Spence and Zach were amazing! Courteous, professional and considerate! read more

We have been Whitbeck customers for thirty years. Recently had to replace our stove. Due to supply chain issues, we had to wait a few weeks. When the new stove arrived, Spence and Aaron did a great job with the removal and install. Careful and meticulous and very nice young men. All in all, a great experience. read more

Over the years we have bought many items from Witbeck and on the sales side the customer service was great....however, we have an issue with our latest purchase and their customer service sucks and does not listen!!! We bought a stacked washer and dryer this summer for our upstairs. It was delivered in July, in September, we noticed that the dryer was sweating. Since the vent was obviously installed improperly we called to have it fixed. It was a Saturday afternoon, so we were told we would get a call back by Tuesday morning. We did not get a call until Wednesday and then we were told someone would come out on the next Wednesday (a week and a half after I called). After waiting around all day Wednesday, someone showed up at my house, but his invoice specifically said the washer/dryer was not stacked. He said he could not move it himself because there is a chance of damaging the walls (and I could not help either because of liability purposes), so he called his supervisor and the next available appointment was next Tuesday (now 2 1/2 weeks since my first call). After fuming, I decided to call Witbeck to see what I could do beyond writing a bad review.... The person I spoke to seemed understanding and told me I would receive a call with my time the next morning..... This morning my husband got the call that they would come the next wednesday. What?? Obviously, they did not hear/listen to or understand my complaint!! So I called again and got passed around and the man on the other end said he only got the message this morning and that was the best he could do! After going back and forth with him, I just said, I hope to see you next week and hung up, came home and now I am writing my bad review. read more

Big George's and Witbeck are the best They delivery fellows were very polite and conscientious. Hopefully my salesperson recovers quickly as he was very patient. You can track delivery time After 22 years I needed a new Maytag and hopefully this will last longer than me read more

Excellent sales & service since 2000. Salesman Chris researched and found the exact replacement for our 2001 custom panel refrigerator. Order was completed in 2 weeks. Installation 1 week later by Paul and Derian was flawlessly finished in 2 1/2 hours. We couldn't be more satisfied. read more

We had new kitchen appliances delivered last week. Andrew and Alec did an excellent job bringing them in the house carefully. They had to remove the front door from its hinges and did so easily. Great job? Thanks. read more

We have purchased appliances from this store when we remodeled our kitchen a few years ago. We liked them so much we returned to purchase all new kitchen appliances for our new home plus washer and dryer. Mark Carrier helped us today. He was excellent. Even after finding out our new build is in Virginia and out of their delivery range. Mark still went above and beyond with helping us with our decision. This place has top notch customer service! I would highly recommend! read more

I was so close to purchasing a whole appliance package from Witbeck today. Apparently, I overwhelmed the sales associate by seeing if they could do any better on price. This associate did help me through several different quotes over the past few months. I showed up at the store on a scheduled appointment and was hoping I could do just a little better on price. I am able to purchase elsewhere at a better price but saw some value by still going with Witbeck. When I presented the alternative price and store to the sales associate, he threw his hand up and made comments such as "I'm done and would rather cut my losses", "Go get your deal", "I understand this is expensive for you". Wow, I even said I'm here now and wanted to make a deal. Can't blame a guy for trying to get the best price possible. But he just cut me off and pushed me out the door by belittling me. Very disappointed. read more

Just a wonderful shopping experience all around! My salesman Shawn was GREAT. He sold me a GREAT product! The delivery was set for two days later. The delivery guys were WONDERFUL!! Prompt & professional! Removed the old set then put the washer/dryer on the pedestals, leveled everything out, started a test cycle on each machine & were out the door! Very satisfied! Chris R & Matt were the perfect delivery guys. Fast & fabulous! read more

Witbeck Home Appliance Mart - LG washer/dryer - Appliances Near Me - West Bloomfield, Michigan

Witbecks/Big George's is top notch. This is the second time we have used them and we will readily seek them out when the inevitable need for a new appliance arises. Dave and Derek delivered our upright freezer and hauled our old one away. 10/10 for delivery! They handled the new install and I appreciated their natural candor during the process. Also... love the text updates, very helpful. Keep up the good work! -super satisfied customer! read more

Thought Witbeck was the same reliable store that it used to be. We bought a Viking over the counter microwave and had problems a few weeks after delivery. The fan would not go on automatically resulting in the unit overheating when cooking on the stovetop. The microwave would shut down until it cooled off and we were unable to vent the smoke filled area. We spoke to Marsha who was very accommodating but still took about a month to get someone out there. The repairman was totally rude saying we were expecting more than we should from the microwave! My smoke detector went off a few times which is attached to the alarm company. The covering on the control panel is also bubbling which they said they would repair for us. Also the door is jamming and has to be pulled open instead of automatically opening. We were totally dissatisfied with the repairman who even went so far as to forge our signature on his work form. When we finally were able to talk to the manager Walter 4days later he said they only took returns two weeks after purchase. Could only repair and not exchange it even though it was only a month after we bought it. Nice going Witbeck! read more

I needed a new dryer because my Maytag of 28 years stopped working. I always look at Consumer Reports and decided on LG 7601 gas with steam turbo . Witbeck had a great price and competitive 5 year warranty plan but they only had it in black. I could have gone elsewhere but decided to stay with Whitbeck because of their great customer service and I'm glad I did . Our installers Chris and his brother Andrew went above and beyond. They found our gas dryer line hidden in back room of basement, put a label on it for me , helped me clean behind old dryer and showed me special ways to make sure my dryer was ready to work properly. They went above and beyond as does Lenny our salesman and the service manager at Whitbeck. That's why I continue to purchase from them. read more

I placed a review a couple of weeks ago and since then the Owner Mark contacted me and he made the situation right. He had the technician come out and fix the issue and provided an extended warranty on my new stove. I am grateful for his customer service and will be returning to purchase a dryer soon. read more

The best appliance shopping experience I've ever had. Susin, our sales associate was friendly and knowledgeable. She didn't try to up sell us and she made the process quick and painless! Our install was an excellent experience as well. Shout out to Chris and Andrew for being so helpful, knowledgeable, and friendly. After removing my old washer they allowed me sometime to clean up the space before they installed my new washer. After installation Chris took the time to explain some of the basic maintenance and care of my new machine. He also went above and beyond by adjusting the tray and fixing it appropriately to the drain pipe. I highly recommend this company! Time efficient, friendly, reasonably, knowledgeable, and considerate. read more

Recently purchased some appliances from this location of Big George's (Witbeck). The two gentlemen that delivered our appliances Andrew and Roberto were phenomenal. They were very conscientious and careful and treated our delivery like it was their own. I would highly recommend, very pleased. read more

The "A" Team does it again! Our delivery guys, Derek & Dave, gave us white glove treatment and an installation of our slide-in gas range that was flawless. Will continue to do business with Whitbeck/Big George's for all of our appliance needs! read more

Dominic and William were awesome delivery guys! Kind, quick, timely and just all around great guys. Communicated before they placed items and were very thoughtful!. My salesperson Cheryl was the best. Accessible, knowledgeable and flexible when we had to keep moving delivery date because of build. Very pleased with my experience. read more

After seeing a response from Witbeck (Big Georges) to call Debbie at their service department, I did so. I had called and left many messages with no return call. Finally, after a month I was able to get her, surprise, she had not received any of my messages although it was her voice and name on her voicemail. She asked that I send her pictures of the issue and I did and she had those within a few days. Well over a month later with no communication from her, I started leaving messages on her voicemail. Of course, no return calls. Finally I got a text saying that the manufacturer has not gotten back with her. Perhaps she will reach out to their rep. Perhaps you should call the rep in the first place as that's what they do, they rep the manufacturer. Meantime, no satisfaction, no service. AMAZING! Also, no replacement filters or sweater dryer rack as promised by my salesperson. read more

You've washed yourself in the matter. As of Friday I was supposed to hear from Adam about procedure to get repair. Haven't heard from him or repair company of warranty company as promised. Not surprising. Unethical, disgusting customer service continues. Still no repair date for dishwasher. This warranty is the WORST thing I have ever purchased other than ANYTHING from this rip off company. Beware consumers! read more

Mickey and Lenny helped me out so much, and it wasn't easy to work with me. I spent hours... days.. trying to pick the perfect fridge for my kitchen. I bought everything from them for my kitchen remodel, but the way they handled my obsession with the fridge was great. I'm not easy to deal with and their patience was impressive. Honestly, if you want knowledgeable and patient service Mickey and Lenny are the way to go here. read more

4 appliances were delivered the other day, 3 had significant damage. Called and emailed salesperson, no response. Left another message with sales associate, no response. Spoke to manager, said "they're working on it". Our kitchen is finished with the exception of appliances. Better communication would be great. read more

This place is no better, and is actually worse, than a generic big box store. They sell appliances, that's it, end of story. They don't offer service of any kind, they don't deliver appliances, and they don't install appliances. We recently built a house and purchased all of our appliances from Witbeck: Washer, dryer, refrigerator, microwave, and stove/oven. Afterwards we realized that Witbeck wouldn't be delivering or installing the appliances. Our builder contacted Witbecks preferred third party "installer" to handle the installation. The installation basically consisted of pushing the appliances into place and plugging in the power cords. Many of the hookups were incomplete or not even attempted. The refrigerator was left in the same condition as it came out of the box: door handles not installed, shelves not installed, packaging still hanging off of the appliance. We were sent a bill for $700 for this installation. It was only under threat of not paying said bill that the installation company came out and actually completed the installation. Upon inspection we realized the refrigerator was not even the unit we had looked at and ordered from the showroom floor. It was close but it was not the same model. We decided to let this slide. Several months after moving into our house the igniter on the stove top quit working. I attempted to call Witbeck to see if they could take care of this. The totality of their help was instructing us to look up the manufacturers phone number in the manual. That was it, zilch, nada. It took several weeks of attempts with the manufacturer (Kitchen Aid) to get this fixed. Again, they sell appliances, that's it, once they have your money they are gone and out of the picture. Upon further research it turns out this is a very common problem with this stove. It would have been really nice had our salesmen said "Hey, you really don't want to purchase this stove because it tends to break a lot." It is now several months later and this very same stove has died again, this time with no apparent power to the head unit. Everything on it is dead. It's going to be an exhausting battle but this stove is going back for a refund and getting replaced with something else. Do yourself a favor and get your appliances from a full service appliance vendor. I could have had these units drop shipped from Amazon and I would have been way farther ahead than where I am now. read more

I purchased an entire Vicking kitchen suite (6 appliances) 2 months ago. At the time I was told the refigerator was back ordered for 2 weeks. I thought that was fine because the rennovation hadn't started and I had time. I scheduled delivery a week ago and all the appliances arrived except the refigerator and no one told me that it wasn't coming. I asked my salesman what happened and found out the refrigerator hadn't been built yet and it was next in line to be built. Very confusing since I paid for it 2 months ago. Appliances are nice, but at these prices, I shouldn't have to initiate contact with the store for every morsel of information. Now with the pandemic, I don't know when/if my kitchen will be complete. read more

Company seems to have a difficult time keeping their promises Refrigerator was 90 days late arriving and then after promising delivery 1st stop decided store transfers were more important than customer service. So instead of early morning delivery took place after 12 while we played someone to meet the truck. Booooo read more