Lorenzo did a great job fixing our dryer. He went above and beyond in fixing the issue as well as…read morecleaning out the dryer and replacing worn rollers without charging extra. He took time to explain what happened and how to prevent it form happening in the future. I would highly recommend him.

All around, respectful man on time, very thorough, took out time to explain what was going on with…read moremy unit. Price was reasonable, and I also like the fact that he calls you to confirm the appointment when in route and upon his arrival, which I think is great, especially for seniors and single moms.

Once again, I received excellent professional service from this company. The service exceeded my…read moreexpectations, and I appreciate the owner's understanding regarding a manufacturer issue--specifically, the failure to inform customers and service providers that a previously low-cost repair had been replaced by a redesigned, significantly higher-cost part. This situation was disappointing for both the owner and myself. I valued the owner's transparency and feedback, and ultimately we decided to replace the washer rather than proceed with a repair that exceeded the machine's value. Unfortunately, this reflects a broader issue where manufacturers make it increasingly difficult to maintain older appliances due to costly design changes. Great staff and honest service at Doc's Appliance Service.

Had a Dishwasher that was out of commission for weeks- would not power on. Another company had been…read moredispatched by my Home Protection plan to fix it. After several trips and part swaps they could not fix it. I asked My HP plan company to send out someone else. Docs Appliance came out, and Anthony was the tech. He reviewed all the previous work. Taking a lot of time and testing he noticed that the wiring harness that had been replaced was installed incorrectly. After more inspection Anthony found some burned out components on the User Interface board. He was able to get a new one and replaced the defective one. After that the dishwasher powered on, and now works great. Thanks to Docs and Anthony for solving this problem

OMG I found a product that is AMAZING!!! Went in for some vacuum bags and thought I would try out a…read moreproduct called Grease Magic. I put it to the test when I made some fried chicken (which pops grease all over the stove top) and WOW this product tackled the grease no problem. No streaks on my stovetop, no weird chemical smell- just made it clean. How nice to find a "eco- friendly, 100% green, ready to use spray" (that's on the bottle not my words ) It was recommended by employee David Cole, so thanks David. You will be seeing me again. On a different note, whoever is in charge of the answering message... it's time to change it

I have to add to my very negative review. On his own accord, the district manager called me this…read moremorning to see what we could do to remedy my unhappy situation. I brought my vacuum cleaner in, and he changed the brushes on the roller, which make it easier to control and hopefully that will solve a few of my problems. If it doesn't, we will continue to work on it together until this works- at this point I am very impressed. Anybody can make a mistake, but only somebody with confidence in their business will go through the trouble to rectify it.

Knew exactly the part my washer needed and saved me hundreds by helping to repair rather than…read morereplace. Local, knowledgable, helpful. Highly recommend!

Yes I did and they weren't open and the sign says they're not open on Saturday either. No further…read moreinformation on when would be open. So that's all I have, I was looking for a part for my dryer.

The absolute worst service I've ever experienced from any company. We have an extended warranty…read morethrough Samsung and a broken dishwasher, and A & E has cancelled on us FOUR times now. The part was delivered to our house but they keep saying the part isn't available. It's been sitting on our kitchen counter for weeks. It's impossible to talk to anyone via phone, the cancellations are done via text with limited options to reschedule. Do not buy Samsung appliances, do not waste your money on their warranty, and do not get repairs done by A & E.

OMG! Where do I start. My GE dryer was making a clicking noise so I recorded the noise. I've…read morelearned servicemen sometimes ask what it sounds like. Called my warranty company (Assurant Warranty) & they sent out someone from a & e on 06/23/25 which is also Sears. Had a window of 8 am to 5 pm, so my whole day was shot. Guy got here about 3pm. Went right for my washer. He said they put down washer on a stacked unit. Then he sat by the dryer and was turning the barrel. I said it was the dial and I had audio. This guy was very rude and practically yelled at me that he had to check the whole thing. Didn't want to hear the audio I recorded. I actually tried to ignore him so he could hurry & leave. He got a little nicer after a bit, but I hate rude. He said he had to order a part & reschedule installation for 06/30/25. I received the part the next day. Got an email from a&e saying since the part won't arrive til after 06/30/25 they rescheduled for 07/07/25. Never even called to confirm if I would be available on that day. I called Assurant warranty to let them know and told me I had to call a&e myself. The computer transfers but no one answers. Called Assurant back and Jerry called a&e to confirm 06/30/3/25 appt I actually received confirmation from a&e on my phone. So I'm waiting all day, yet again for service (8-5) time line and at 4:00 I start calling. First a&e computer is confirming 07/07/25 appt. So I call Assurant at least 5-6 times as well as a&e and finally was told 06/30/25 was confirmed. The last person guaranteed it. Ok, so 4:50pm comes around and I call a&e back. But this time I outsmart their computer and got actual person who confirmed my appointment is for 07/07/25. Now I'm really p.o.'d. So now I have to wait for a third day, from 8-5 again to see if someone will even be out to fix it. I really have to think about extending my warranty with Assurant. One girl asked if I could hold for two minutes and I hung up after 20 minutes.

Quick response and diagnosis. Fair price. Great service! Appreciate the explanation of the problem…read moreso I could make an informed decision.

Pat took time, by Messenger, to verify exactly what ignitor was suspicious in my 19 year old…read moreKenmore Elite oven. He obtained the part, and within a half hour replaced the old part. He is very efficient and gave a one year warranty on his service. He is MY GUY for appliances.

Called based on a recommendation from a friend. He was out that same night. Fixed the problem with…read moremy washing machine in an hour. Lance is professional and extremely knowledgeable, showed me exactly what needed to be done. He was honest and didn't try to up sell me more expensive parts. I'd highly recommend him!

Charged $125 to my senior parents to come over took 2 hours to do nothing but express how more…read moremoney should be spent I their son fixed issues in 15 minutes with no parts Just a clogged discharge line on a dishwasher I called A to Z Appliance repair to resolve complaint but no resolution So I feel it necessary to express my concern

I called this morning for someone to come out to the house. They returned the call, which is why…read moreone star is rewarded. I was explaining my situation with a downed fridge and oven. I was asked a question and before I could answer, the call was dropped. At least, I thought it was dropped. I immediately called back indicating the dropped call asking for a call back. It is now the evening with no call back and my thinking it was dropped call gone. I must have been hung up on. I cannot give a good review with that reaction to two down appliances and me looking for someone to repair them.

I chose this company based on reviews and it was definitely the right choice. My old washer stopped…read morespinning so I left a message and Mike was very prompt it coming out. In fact, he had a cancellation so he came RIGHT out. He diagnosed the problem after only a couple minutes and had the part on his truck. Less than a half hour and I was back to doing laundry again. I thought the price was fair for a house call. I have Mikes business card. I hope I never need it again, but I wouldn't hesitate to call should the need arise.

I have had Mr. Fix It out for a few repairs over the years. Jason has been fantastic in finding the…read moreproblem and getting it fixed quickly. Very knowledgeable and friendly. I would recommend Mr. Fix It / Jason to anyone in the area who needs something fixed! Family owned and lives in the area.

Came out as scheduled to diagnose a dishwasher problem after communicating "The service fee to come…read moreout and diagnose. The issue is $89.95. The service fee is waived with completed repair". Said my dishwasher needed $420 repair. They emailed me a bill immediately after they diagnosed the issue -- when I inquired how the initial service fee would factor into the estimate, THEY NEVER RESPONDED but began harassing me for the service/diagnosis fee. They blew up my phone (called over 10 times in 24 hours and continued through the next week) he even threatened to knock on all of my tenants doors at 8am until they got paid for diagnosing despite their promise to incorporate it into fixing the issue. They were never concerned about helping me fix it, just collecting their $89 Decided a new dishwasher was a better option than repair but I had to hire a different company to install a new dishwasher who said there wasnt even anything wrong with the original dishwasher.