The staff is friendly and helpful. Always has the thing that I can't find elsewhere. Highly…read morerecommend this location.

My husband and I stopped by here earlier in the week to grab some items for our recent move…read more We had to pick up a 24 inch mechanical pick up tool for about nine dollars and a bottle of alcohol as well. $18 or so. It's not the closest true value, but it's not as far as home.

Please support Detroit business! This hardware store has been here forever and provides the old…read moretime hardware experience. The guys who run it are friendly, funny and knowledgeable about everything "hardware". Start here and if they don't have it they'll direct you to Brooks, Atlas, etc etc.

Back in 2010/11 I spent a few months managing an apartment building near here. I was in 3rd Ave…read moreHardware at least 3 or 4 days a week, and sometimes 5 or 6. A couple of times I had to make multiple trips in one day. The staff was always professional and helpful, and almost always had what I needed, which is saying a lot since I managed an old 50-unit building that needed a lot of things for a lot of problems. Sometimes I would grab the wrong thing, and it was never a problem bringing it back and exchanging it for the right thing. Sometimes my boss would get a bit behind in paying for it all, and they would gently remind me, and the ol' slumlord would send them a check from Florida. They were cool but firm about it. It seemed to be a situation they'd been through many times before. They have homey touches here - a small tv on the counter that's always showing something. A fridge with Faygo in the can. My favorite thing about 3rd Ave Hardware is the bicycle selection. In the warmer months there's a whole row chained together on the sidewalk out front. Old ten speeds, 70s 3 speeds, cruisers, mountain bikes, etc. But, wait, there's more inside! Another row between the front door and the register and still more up and down the cramped aisles! (3rd Ave Hardware could really use a more spacious locale.) The prices won't break the bank either. I just bought my second bike from there - a green mountain bike from CCM, that Canadian company that makes hockey equipment. It's a pretty sweet bike for $100. My last one was, too. It was an old 70s 3 speed with a big comfy seat and a glistening orange paint job that just looked like candy. Too bad it got ripped off. Oh well, that's life in the D. I won't pack it in, and I'm glad 3rd Ave won't either. I'm only knocking them down one star because of their paint selection. It's lousy and overpriced. Go somewhere else for paint.

We live just a block away and really appreciate the new owners updates and customer service. We own…read morean operate a small architectural preservation business and ran into a small issue on site for our current project at an iconic property in the Pointes. Within an hour the staff suggested, solved, prepared and delivered the product we needed to complete our task!!! We've been in business for 20 yrs and know this is not common. Thank you Grosse Pointe Hardware! They also spent time making sure my young teenage son could find the right screws when he was building his PC...no job too small or big.

Terrible rude service pales in comparison to prior owner. Previous ownership would greet me, offer…read moreto help, after I would let them know I wasn't versed in hardware nomenclature, they would patiently help figure it out, I would happily purchase the items and be on my way. Today, Diane seemed annoyed in non-verbals and verbally. I asked why the rudeness, Diane angrily said I'm not being rude... left with nothing - ACE is truly the place with the helpful hardware man!

I purchase materials from this business 2-3 times per week for the purpose of maintenance for the…read morecity. They have a great variety of materials to choose from for many needs, and is my preferred business to get many steam piping components. (Not the pipe though) However, there is no sales catalog, nor a website you can use to navigate their inventory. The staff are extremely rude and uninterested in doing their jobs. Employees will not check for stock on phone. They often refuse to even check for information even when your there in person. I would not go here if I had other options that were close enough.

Superlative bathroom shopping experience! Highly recommend you throw this Detroit, family-owned…read morebusiness some love (and some bucks!). So what makes Advance so much better in every way than big box stores? 1. Selection: Everything in their (gorgeous gorgeous gorgeous) showroom is better in looks & quality than what you'll find at those other places. Prices are overall higher, which is to be expected, but absolutely worth the difference. 2. Service: Shout-out to Josh, our accommodating, knowledgeable, low-pressure sales guy. He answered questions we didn't know we had, and this was one of the best buying experiences I've ever had. 3. Shop dog: Rufus. I'm sorry I didn't get a pic. I'm sure that VGB (very good boy) would happily have posed. SO CUTE. 4. Proximity to Slow's and Sugarhouse: Quite near. Where you go afterwards to celebrate getting a lovely new shower set or swanky toilet or super-cool vanity lighting. By all means, stop in. I *think* if you mention Harry Potter or Emma Watson, you get shown the secret passage to Detroit's version if Diagon Alley. ;)

This is a great store in a convenient location for much of the GP area. Well-stocked and helpful…read moreservice. In addition to propane tank exchange, they also offer refills, which is a much better deal because you get 4-5 additional pounds for $1 more. Much improved since it reopened under the Great Lakes Ace ownership.

Got a coupon for free key in the mail. Went to store to have the key made, had to spend a long…read moretime waiting at customer service. While I'm waiting I'm listening to music on headphones, not really paying attention to people walking by, just watching for the customer in front of me to be served, when a woman approaches me from the side and waves a paint stick in my face then ask if I'm standing in line. WTF do you think? Then once key is made, customer service rep June forgets to give original key back I had to ask for it. Top it all off, check out kid Alex gave me a hard time about accepting the coupon. I should say this seems indicative of a recent trend in advertising on the part of local retailers: send coupons or offers to someone's home only to have the customer find out upon arrival sorry we don't take that coupon or sorry that's out of stock or we don't carry that item etc the old bait and switch routine get someone in your store with a free offer or coupon offer and then offer up excuses when the customer wants to redeem the offer. Needless to say I did contact Ace's corporate offices as they're the ones who sent the coupon the local store didn't but they were no help they say store is independently owned and operated so they can make their own policies about whether or not they want to accept our coupons. Yeah. I got free key at the end of the day so two stars review but they probably deserve less. Staff encountered: customer service rep June, cashier Alex, unidentified woman with stick

Good quality tool at a reasonable price. Cheat tools for DIY if you only need for 1 or few time…read moreuse. Lifetime warranty on most hand tools. Just a all around good store for your needs.

I usually don't review boxed retailers. But this particular location deserves it. Every time I shop…read morethis store, I am always greeted by multiple employees. The people there seem to enjoy working there. The store is always clean, well lit, and they always seem to have everything in stock. At least what I need when I'm there. Check 'em out!

The people are very nice and they are very helpful.kinda has an old school atmosphereread more

As a landlord I can't say enough about this store, it has everything I need from keys made to…read morecleaning supplies. The store is clean, the staff is very friendly and they also rent heavy equipment. Home Depot is a little farther away, this store is best for the neighborhood, and they have a parking area, you are in and out quickly!

This is a solid local hardware store that has a bit of everything you need at fairly reasonable…read moreprices. We were able to find new door hardware for our antique doors--which was a big deal. Also, small motor repair service (lawn mowers, ect) is pretty good.