Zero stars for vibes! Ariana left me sit for 22 minutes. I was on time...she didn't even bother to…read morecome out and tell me. Manager said she was behind...pay for parking and traffic to just sit in the lobby with your baby Coke!? No thanks! Rude Ariana.

Natalie absolutely nailed my services yesterday. The whole salon is pretty much idyllic, and the…read morepartial highlights and cut I received yesterday were the best I've received anywhere. Natalie was not only professional and skilled, but incredibly kind and welcoming. Excited to return any time I need to.

Candace at Rapunzel's is the BEST!…read more She gave me exactly the little refresh I was wanting today. Super accommodating, very reasonable, and genuinely one of the kindest stylists. You can tell she truly cares about her clients. Highly recommend her if you're looking for someone talented and easy to talk to. Thanks for the perfect little cut today, Candace! ‍

The owner, Candace, was very nice and accommodating to my schedule. I was a first time customer and…read moreshe got me in quickly for a much needed haircut. When I arrived, she welcomed me and told me that it would be a few minutes. It actually ended up being a half-hour, but she was very apologetic and gracious to me for waiting due to another stylist being out sick and her still styling everyone scheduled. Once I was in the chair, I instantly understood why there are so many great reviews. I showed her a few inspo pictures, she asked a few questions, and she was able to give me exactly what I wanted! I also learned they do kids cuts, so I look forward to bringing my daughter back soon.

My appointment with Biz was amazing. I loved all the little details to relaxation. Best shampoo I…read morehave ever received. Was so relaxing almost fell asleep at the shampoo bowl. Which for curly hair girlies getting your hair washed usually means knots and tangles and fingers stuck in all your hair. There was none of this. And they give a nice little scalp massage. Then when you return to your seat they give you a neck and shoulder massage with essentials to fit your mood. All complimentary! Biz, herself, was easy to communicate my desired look with and she understood it to a "T" and delivered great results. I absolutely loved my transformation. Going from long hair to short hair can be scary and Biz made sure we were both on the same page for expectations. I also loved how she didn't push product or add ons. She gladly told me what products she used when I asked (because my hair looked the most fabulous it ever has, no frizz) but never gave me a sales pitch or pressure to buy or spend money I wasn't wanting to. In the end I got a fabulous new look and exactly what I wanted. I will definitely be returning to Biz at Industry for more hair needs.

So, I tried to highlight my own hair and it definitely did not go as planned. I came to see Sophia…read moreto see what we could do to fix my hair. As soon as she saw me all I felt was judgement even though I tried my best to keep the conversation lighthearted about my hair situation. She then took a test strand of my hair but rushed me out the door and wouldn't let me stay for the results. Even the front desk receptionist was confused when Sophia said she was sending me out and just going to text me. I was charged 30 dollars for the consult which I was fine with until Sophia wanted to charge me 400$ for full foils and refused to help me find a solution within my 250$ budget. (mind you I noted that I was okay with any solution as long as it fit in my budget and made my hair look better than it did). Definitely don't recommend.

Jessica is my go to person here!! I got my really long hair cut to a pixie and Jessica did that for…read moreme ! You have like a 10% off if you are a first timer and if you get referred by someone , the someone and you get a 10% off on the hair cuts! Let me know if you would like to be referred The saloon is really neat and everyone there is so sweet!! Make sure to have your appointments made well in advance ! They do have walk in but almost always everyone is busy there so best us to go with appointments.

why does none of your staff stay? I started out with Tanner, then I moved to Caitlyn, then I moved…read moreto Vanessa, then I moved to poppy (not my favorite), so then Lisa, and finally shannon. (I say finally because I am done with pump and their inconsistent service). What is it / why do your employees not stay? This is frustrating as all of them claim to have noncompetes when messaging them about trying to follow them elsewhere. If you guys can't maintain employees then at least let the clients retain their hairdresser. This is poorly ran and I as a client can tell. Best of luck to you Pump Salon.

Sam is awesome!!! Cut and color are exactly what I wanted. Brow, lip and chin wax precise and…read morepainless. She was the only one working took great care of me while welcoming all customers and maning

This salon IS located in the Walmart (and I am saying this only because there are 2 listing for…read moreSMARTSTYLE in Covington KY area , I am not implying that Walmart has anything to do with this salon, other then lease space, at least not to my knowledge) . My first time in this salon. I was concerned when I saw only one person working, as I had only a few hrs before my Granddaughter had to be at Girl Scouts. He assured me....20 minutes at most. FIFTY minutes later, we were rushed to the room. From there it only got WORSE........ I have the worst haircut ever!! There are blunt choppy cuts, missing gaps and my "to my eyebrow please" bangs are halfway up my forehead. I kinda look like I have a BAD mullet!! At one point, when he cut my bangs, I had water dripping down my face off my chin and a hunk of hair on the side of my nose. He took several minutes, finally got a towel and dabbed some of the water off my face, leaving the hair on my face and my chin dripping. I was stunned when he asked "How's that" as he was walking away ....at this point I just wanted to cry or scream. He was done. I asked to use his blow dryer for my dripping bangs, and dabbed my still wet face. He said yes. I dried my hair. he asked me how it was...an I told him, mind you, I was trying to hold myself together....I told him of all the chops and gaps...he said he thought it looked fine. I wanted to cry!! What a mess! He asked my Granddaughter into the chair i had gotten up from and blew her hair out. Asked me if it was short enough on the sides. All I could think of was getting her the heck out of that salon! So I said it was okay. I told him again at the cash register that my hair was horrible! My words were more like...this is not good, as I was trying to keep me cool. Again, he said he thought it looked fine, "what is wrong with it? he asked", and again I showed and told him of all the chops and gaps. "No, it looks fine, he says" I was holding on to my temper at this point, but said "LOOK!! this is not my first haircut (I am in my 50's), I know bad and this BAD" Well ,I am sorry you think so, and what to you want? To not pay for it?? He said. We agreed that I would only pay for my Granddaughters cut...which I only agreed to as I wanted to run (my fight or flight had kicked in!!) outa there crying. I have since called their customer service. Crying and blathering on about my experience. A year of growing my hair back from my Chemo was destroyed, I said. What was I to do about my lost 7 or 8 inches of hair. Now all hacked away. An my Granddaughters haircut? Matter of factually, the girl on the line agreed to refund me the $ for her cut. Wait...what about my hair?!? Oh, would you like to see the manager?? she asks. OMGosh!!! So, tomorrow I will meet with the manager to see what IF anything can be done to make my hair somewhat presentable. The name of the guy who cut my hair is Michael (in case there are 2 Michael's there, this gentleman was African American about in his...maybe in his 30's) Ohhhh I should say....he comp'd her conditioning treatment. Because of our initial wait, he said. Now wasn't that nice of him. ALSO....I have hunks missing out of the back of my hair. I didn't know this until my daughter gasped when she saw me. Had me turn around for her and really about fell out!! I didn't know about the back, as he did not give me a mirror. Check back, as I will post some pics once i can figure out if I can and how.

Called to confirm pricing for children's haircut prior to appointment, was quoted $18 per child for…read morea 30 minute appointment with Jenny. After the appointments, which took 45 minutes total for both children, I was charged $30 for each child despite explaining I had confirmed pricing by phone in advance, specifically for this stylist. During the haircut, the stylist did not demonstrate knowledge of how to appropriately brush curly hair and was pulling out and breaking strands of my daughter's hair in her rush to get through the appointment - which, as stated above, did not take the full time we had booked. They also did not have (at least did not offer) booster seats for my daughter while her hair was being washed so this is not a place I would recommend for smaller children. Would not recommend.

I've been getting my hair cut by Michelle since I was a kid (15+ years). She's practically family!…read moreShe's great company and always does a great job. I recently started doing no heat or product in my hair and during my recent visit, she listened to my requests and I was very happy with the results. My mother visits Michelle for cut and color on a regular basis and loves her as well. We wouldn't go anywhere else. Staff is friendly and the facility is clean!

Nicole is my go to stylist! She has been doing my hair for years and it always looks amazing. She's…read moreskilled, talented, and professional. Most importantly, she listens and she's honest about what will and what won't work. For example, my hair will not hold red colors despite Nicole's best efforts. I appreciate that my stylist was willing to say that I needed to stop trying with the red because I was just wasting my money. The salon is clean and cute. All the stylists are friendly and I love to see all the different things they are working on during my visits. They continue to expand their line of services and now offer hair extensions, lash extensions, nails and so much more.

Lee Ann (for a hair dresser) was probably the worst I have ever came across. My 14 yr old daughter…read more(starting her freshman year on the 12th) wanted all over blonde (she already had heavy highlights). This woman looked insulted when I showed her a blonde photograph(I assumed this was too much work for her to do) she assumed we were there for highlights. I said no all over color as she has heavy highlights. She looked puzzled, I said look if you are unable to do this I would be happy to go else where. She said no I got this now, my daughter sits she applies die all over and sets a 25 minute timer. During this time we learn she's getting ready for a concert eating dinner clearly excited for her plans (no harm there). Till my daughter's hair is dyed brown with what was supposed to be a trim looks like a toddler chopped away at the ends of her hair with dull play scissors. I will never ever return to this establishment and I will indefinitely share this expirence with everyone I know. My 14 year old devastated at the beginning of a very important chapter of her life. Feelings about this are hard to even shape into words at this point. Good luck to anyone who goes here even if its free I highly advise against it.

It's taken me a long time to leave this review because I spent so long feeling guilty about what it…read morewould take to leave an honest review. I went here some time ago to have a wig cut. Nothing fancy, just needed the bangs thinned out and a tiny bit snipped that overhung on my ear. I had an appointment, went in, and as soon as the stylist picked up the scissors I wanted to bolt. The older lady there has hands that shake badly. Enough so that every time she got close to my ears or my eyes I held my breath and tried not to move. She was nice enough, asking questions and trying to be polite, but I was unable to relax in that short amount of time because I was terrified of being poked. The worst part was the time and price. It took her all of five, maybe seven minutes to thin the bangs and shape up the sides, and had the audacity to charge me $50. $50 for shaky hands and 5 minutes worth of work? I can't go back, and I can't recommend that you do, either.

Leona are some of the best hair stylists in Cincy. They are always professional and can make you…read morelook great! I don't trust anyone else with my hair- highly recommend them! The place is always clean and they are fun to chat with during the cut which makes it nice.