I asked for angled bob. with slightly higher back. The cut was exactly the same as when I came into the shop. No higher back no angles. She had a another stylist over for assistant and that took forever with results that were not what I asked for. my hair cut is chopped in the front and back. I felt rushed and she obviously didn't now how to angle and short bob. Next time I would ask for a stylist that is a level 8 or 9. read more

Burned my scalp, charged me $50more than quoted and ruined my hair. She had no remorse and even giggled when she said "you don't like it do you" seems like she messed it up on purpose by the way she was acting.I called to talk to the owner several times and never got a response. read more

I've been going to Kathleen for many years. She is always willing to accommodate my desire for something new and edgy. I've played with asymmetrical cuts, non traditional colors, both growing it all out and chopping it all off. I am seldom disappointed. She only works part time and I have to book months in advance, but she's worth it. I also love their spa services. Very worth the pampering. read more

As to not disparage by using name (s) this is meant to educate or replace the stylists who have the nerve to charge for a service they are not qualified to perform. Re: Color correction, when inadequate service brought to their attention & paying over $150+ I was offered to come in following day for another stylist to correct procedure & yet again not only was I charged another $150+ but she was also unable to correct issue, (brassy color). Yes, first one rushed me out when finished and the second was outright condescending. Otherwise beautiful salon, clean with good products read more

Went in for a 90 minute deep tissue massage. Was absolutely fantastic. Super clean and felt like I was being pampered. Already can't wait to go back for another massage on my next "treat yourself" day. read more

Before I start I'd like to say the girl I've seen the last few times(Megan) has always done a great job. Unfortunately today she was out and I was going to need to reschedule but another stylist I'd seen once before had an opening so I booked with her(Blair) for a haircut today. To say this is the worst haircut I've had in my life would be an understatement. And I'm surprised it's as bad as it is, because the other time I've seen her she did fine and a friend also sees her, granted her cuts she gets are very simple. I showed reference photos beforehand and we also talked a bit about the cut and I even made a correction to the undercut she did(which is the one thing that doesn't look butchered). So I'm not even sure how the cut I have came out of what I showed her and we talked about. Now admittedly when I left I did not complain because I wanted to atleast go home and shower out the 5lbs of hairspray so I could attempt to re-style it differently and give her the benefit of the doubt that maybe it was just the style I didn't like, despite the cut itself being much shorter than discussed. I'm not sure if she forgot that hair shrinks a bit once dried and then after making the initial chop on my wet hair tried to correct things, but it's like she just kept going shorter and shorter and taking more off. I have under sections of hair that are cut longer than the top sections above it so it literally looks like the section above is a shelf on the section below it. Areas look like Edward scissorhands went to it. What was a very cute and modern pixie, came out more like a 90's great clips Karen cut. Now for me, I'm postpartum and I'm sure some of my hormones are playing a role in just how upset I am(I'm literally crying in my bathroom because even re-styling it, it looks horrid). But the fact I'm already still working on liking my body again after having a baby, and then I go to the salon to get a cut I've had before and loved and walked away feeling like I look worse than ever and looking NOTHING like the cut I wanted, is VERY disappointing. I'm not even sure how long it will take to grow out enough to be semi-cute, I'm honestly feeling like looking up a decent wig to get me through, but it's made worse by the fact that it can't even really be fixed because it's already so much SHORTER than planned and in some areas too short to even style. So trying to fix it would just leave me with even LESS hair. I don't even like leaving this review because all-in-all I've had good experiences here. A GREAT spa experience just yesterday. And my review really isn't even on the salon itself but the stylist I had today. Just very very disappointed and upset with what I walked away with today, for not a small amount of money either. The salon itself is nice, but personally I would not recommend Blair for a short cut. Attaching the picture I showed her as insp, and the cut I walked away with. read more

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I had a partial hilite& haircut& style,$105 plus tip!!! The foils numbered 6,not a true partial. When I looked on website it said partial hilite-$65,so I booked my appointment.when I got home I looked on website again & it said a partial was $105! REALLY A $40 increase? Needless to say I will not be going back there,the stylist wasn't even that great! read more

Back story, I moved back to KY a little over a year ago. I found a place Cloud 9, didn't know much about it but decided to give it a try. Before I moved, I lived in OH and used Mitchell's salon (never had an issue and they do excellent work). My stylist did great work, so good that I brought my grandkids and my husband started stopping cutting his own hair or going somewhere who didn't understand his cut style. So, when my daughter told me she was getting married I thought the ideal gift would be a bridal updo and makeup. Since I had frequented Cloud 9 for over a year, I booked her an appointment. It was part of her wedding present from myself and her stepfather. She gave her stylist a picture of what she wanted. Needless to say, the stylist didn't follow the picture she showed her. Not sure where she (the stylist) got her inspiration, but it was not anywhere near the picture she was shown. I have absolutely no idea where she thought these 2 were on the same planet. Pics are below. You tell me what you think. When my daughter got back to my house to finish getting ready, I was appalled at what I saw. Not only was it not even close to the picture, but she couldn't even move her head. We had to take everything out and start again. Fast forward to Monday. I called to speak to a manager. I was informed the manager was off and left a message. I called back the next day and was informed the manager was with clients. After 5 days the manager called and told me he could not speak with me because the client wasn't a minor and could only speak with the client (they call customers clients). I called my daughter to let her know she needed to contact them on their incorrect hairstyle. She called and left a message, said manager called her back. Not only was he rude he actually tried to push the blame back on her. Stating" did you tell her this wasn't right, or did you tell her you didn't like it". Seriously...this is her wedding day. Such an impressionable way to handle to handle a situation. Not only did the salon admit to wrong undoing they never even offer an apology. I would have been OK if they would have said "the stylist made a mistake, and we apologize for what happened". Not even close. All I wanted was for the salon to take accountability for their lack of action. A few weeks later my husband had a haircut, and I went along with him to do some fact finding. I stayed silent until the end; I asked the stylists a basic question, who was the manager of the saloon (which I found out were the actual owners). It was at that point I realized the person I spoke with was only an "asst" manager. I asked my husband's stylist (also mine) if they could please pass my information to the actual managers. At that point I was told, if it was anything doing with a prior situation, they had nothing to do with it. Why would someone say that nothing to do with something if they had no prior knowledge. At the end, let's be real Salon 9 made a mistake. No one wanted to take accountability. I tried to reach out to the actual managers "owners" ...no response. If this is how you want to run your establishment, so be it. Be when you ruin a bride's special day, once in a lifetime event, you need to be called out on it. Accept accountability for your actions when they are wrong. When you ruin a bride's wedding day you need to set back and take a long hard look at yourself and really decide if wedding updos are something we really should do. To top it all off, my husband wanted to do something special for me for Christmas. He got a gift card from there for me to get a massage. I told him that was a very nice gesture, but there is absolutely no way I'll ever go back there. I have before and after pictures, but I couldn't get them to upload. I had to click on a star rating...since you have to pick I choose a 1, since there was no zero. read more

Cloud 9 Salon & Spa - Hair Salons Near Me - Florence, Kentucky

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Tried this place today, getting a simple male hair cut. Nice salon but was underwhelmed with the quality of service. Don't remember the name of the girl who cut my hair but I am sure the owner can pull it up in the system using my name. First - she was clearly inexperienced. Second - asked for a square back vs round ... she completely screwed it up!. I noticed she acted nervous but she never said a word and rushed to finish. I am including a picture of the hair line. Hairline is too high up and uneven. Understand mistakes can happen but how about you say something and apologize vs acting like everything was ok? I am not coming back and don't recommend this place. read more

Cloud 9 Salon & Spa - Bad hair cut! - Hair Salons Near Me - Florence, Kentucky

Randi is my hair stylist and does an amazing job on us blonde girls! Will continue to go back and see her. Also Tina does my hydra facials and is amazing! Love this salon. read more

Tried this place today, getting a simple male hair cut. Nice salon but was underwhelmed with the quality service. I was seated on time and frankly don't remember the name of the girl who cut my hair but I am sure the owner can pull it up in the system using my name. First - she was clearly inexperience. Second - asked for a square back vs round ... she completely screwed it up!. I noticed she acted nervous but she never said a word and rushed to end. I am including a picture of the hair line. I look Amish with an uneven line. Don't understand how a hair stylist can error with such a simple task, she used the machine a good 1/2 to 1 full inch above the hair line. Understand mistakes can happen but how about you say something and apologize vs acting like everything was ok? I am not coming back and don't recommend this place. read more

Cloud 9 Salon & Spa - Bad hair cut - don't recommend this place. - Hair Salons Near Me - Florence, Kentucky

Even though I spend most of time in Louisville, I still only get my hair cut here! I typically see Jeremy, and he's been fabulous. My mom has been seeing Jeremy for years and swears by him. I've rotated stylists several times (I book according to my schedule, rather than strictly stay with one person) and have always left feeling satisfied. The facials here are also wonderful. read more

I've been here a couple times now for a deep tissue massage. Grace was my masseuse, and did a fantastic job. The building is nice and clean. The staff is very friendly. And they do a good job of creating a relaxing environment for you. I'll definitely be going back again. read more

Been going here for years! Hayley Miller is the best when it comes to cuts, color and blonding!!

I am not a routine haircut gal, but when I do decide to go I will always pick Cloud 9 Spa. This place is amazing & Savannah never fails to disappoint with my hair cuts even when my requests are confusing lol. Highly recommend!!! read more

One of the worst salons I've ever encountered. The receptionist was so incredibly rude over the phone. Sounds like I dodged a bullet not being able to get an appointment. Have heard the same from other people since sharing my story. read more

I can't tell you enough how wonderful Tammy the mail tech is, she is funny and personable and so professional! She is the best I have ever been to and beats the other nail salons ten fold! She is truly amazing, I clicked with her the first time and will not go anywhere else now! If I could give her 10 stars I would! read more

I cannot say enough how wonderful and amazing Cloud 9 is. The entire staff is extremely pleasant and professional. The atmosphere is so welcoming and comforting, and our hair dresser did such a great job on mine and my daughter's hair. She took the time to discuss and go over what my daughter wanted, and I will definitely continue to keep coming to Cloud 9. I highly recommend experiencing going there yourself before basing your decision on someone else's review. The entire staff is doing what's best to keep people safe, including their employees. You can tell they whole heartedly care about their customers and employees. Thank you, Cloud 9! read more

Went to this salon wanting a simple caramel balayage. The website said $114 and nobody tells you about the add ons which would have been nice to a hair virgin. I ended up walking out $200 later with flecks of bright golden and the rest looking untouched. This is the worst use of $200 that I have ever spent and drove the entire way home bawling my eyes out about the one thing I was trying to do for myself in years. My hairdresser could tell I wasn't happy and was eager to push me out of my chair and out the door before having to do more work. The front desk lady also knew I was unhappy yet nobody offered to fix the coloring. Extremely disappointed. Not how I wanted to spend my evening. read more

Cloud 9 Salon & Spa - What my hair ended up looking like- this is as soon as I got home and looked at it for myself - Hair Salons Near Me - Florence, Kentucky

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I had a great experience yesterday, as always. I appreciate the effort that the salon and their workers are doing to serve the community while keeping us as safe as possible. The salon has gone above and beyond what is required to be open at this time. JJ and her crew are amazing! Thank you for helping up feel great after months of quarantine. read more

Love this salon! The best around in NKY and their prices are very reasonable! My family and I have been a few times and every time we're greeted right away with a friendly face. Our haircuts are exactly what we want, and it's only $19 for a kids haircut! I recommend this place to anyone looking to get a cut. I know they also do nails & massage but have yet to experience anything on that side. read more

We had a fantastic spa experience at this salon. After calling around all over town, they were the only one who would accommodate our party of seven. We were celebrating a wedding, and it was my daughter's first mani/pedi. Everyone received the royal treatment, and they even allowed us to bring in our own drinks. The decor in the spa is beautiful, and it is very spacious. I definitely felt like we were getting a high end treatment. The absolutely only complaint I have is that the floor in the nail room was extremely dirty :/ My daughter's feet were so filthy I couldn't put her shoes on after her pedi without cleaning them off with wipes first. The average person wouldn't walk around barefoot after their pedi, but unfortunately, we didn't have a choice with a 2 year old. read more

Took my mom out for a mother daughter spa day. This salon is absolutely gorgeous!! We were treated fantastic our services were amazing. The salon was clean, staff friendly, prices great we will definitely be back! read more

I love the decor and attitude at Cloud 9 Salon. For curly hair, Wakenna gives the best cut I have ever gotten. read more

My 3.5 year old daughter and I went to Cloud 9 for a cut (I had highlights as well). They were ABSOLUTELY WONDERFUL!!! Danielle was my stylist. She absolutely got how I wanted my hair and my concerns in regards to the damage done by another stylist at another salon. Feeling gorgeous! The stylist that cut my daughter's hair was great with her! Aub cab be quite difficult and has a really sensitive scalp. I cannot thank Randi enough for cutting Aub's hair to where it looks beautiful curly or straightened. I can't wait for our next appointments! read more

Jacqueline Ward is the best nail technician since sliced bread. Hands down an amazing asset. If you want a fabulous mani/pedi or just a mani or just a pedi... She's the one to book! read more

Cloud 9 Salon & Spa - Pretty feet! - Hair Salons Near Me - Florence, Kentucky

I had an appointment with Laney today and when I got there, I was told Laney passed me off to another stylist! I didn't appreciate being "Passed off!" I showed the stylist a picture of what I wanted (short pixie cut), had to ask to have clippers used on the sides, didn't square off my neck as I had asked and cut it way to short to spike! I'm sure this stylist is a very nice person, but I doubt I'll go back after having been passed off! read more

Great service from cloud 9, came in without and appointment and they were able to fit me in, due to cancellation. JEREMY was great, I really enjoyed the the service and he is wonderful. This is the best style I have had in a year. I am a very satisfied customer and have found a new stylist. Great job Jeremy and Cloud 9. read more

NEVER GOING BACK TO THIS SALON. Went in 3 separate times and never once got what I wanted. They over charge LIKE CRAZY and do not care at all. My hair looks streaky as hell and looks like I box dyed it. I called for a refund or opportunity to fix it and they said it was my fault for not being on the same page as my stylist. Also, she told me my stylist confided in her that she was worried to color my hair but proceeded to do so. I would have totally understood if she did not think she could give me what I wanted... I would've just scheduled with someone else there. Everyone was extremely rude when I was not happy. This salon is straight up unprofessional. read more

My first experience at Cloud 9 was very pleasant. I initially set up a consult with Randi and she was very friendly and knowledgeable. I set up my hair appointment a few weeks after my consult. She did exactly what I requested, a choppy cut to shoulder length with ash blonde balayage. Randi took her time with my appointment and was very professional. I was offered coffee and water, she frequently ensured I was comfortable. The salon has a warm atmosphere and you can tell the employees enjoy their jobs. It was a nice experience and I trust Randi with my hair. I would definitely go back. read more

Jeremy was great. He is very experienced and reasonably priced. The salon is super nice, very professional and the people that work there seem like professionals. I was happy with my cut and color and will definitely go back! read more

My experience has always exceeded my expectations. Aesthetically beautiful and calming salon experience!

Molly is great at what she does. There's something nice about just going to a salon, telling the girl what you need and getting it done right. There's Too many bad hairstylists out there. Molly isn't one of them. $50 for a cut is a lot, but it's worth it for peace of mind knowing your hair won't be chopped hacked or turned green. She's a nice lady that knows what she's doing. Salon environment is good as well ; friendly workers and nice clean environment. read more

I had a very good experience at Cloud 9, The shop is clean and modern with modern equipment and they carry OPI and select paul mitchell along with their own brand of products. The girls are friendly and well put together. I didn't hear swearing, loud laughing etc. seems very professional and prices were fair. I will be back for certain! read more

I have to take the time to give credit and also personally thank Cloud 9 for having one of the most talented individuals in NKY when it comes to the professional hair industry. Stevie at cloud 9 exceeded my expectations! I came in feeling dull and left feeling fabulous! Stevie not only accomplished what I requested but was willing to give feedback on what would be best based on my daily lifestyle. Ladies, if you want to have amazing hair.. I highly recommend Stevie at Cloud 9. read more

Cloud 9 Salon & Spa - I don't see how cloud9 could ever be rated under 5 stars. No filter needed for my new gorgeous hair! Thanks Stevie! - Hair Salons Near Me - Florence, Kentucky

While visiting family in the area, I needed a quick haircut and came across Cloud 9. It is a clean, friendly salon. My stylist was Jeremy and he did a fantastic cut. He was mindful of the texture of my hair (fine) and talked with me about the cut, style, and products he used throughout the experience. I wish I lived closer, because I would definitely go back! read more

Every single staff member is incredibly friendly, the building and decor are absolutely beautiful, and the owners will stand in the lobby and outside just to personally thank customers for coming in. Best salon I've been to in NKY by far. read more

Terribly overpriced for effort. 20 mins on a pedicure, I can see through the paint once it dried and it cost $50!!!! What?! I'll NEVER go back. read more

I went to Cloud 9 for the first time and was very impressed. Everyone was friendly and the space was nicely decorated. Prices were good and definitely worth every penny. Kiley did a great job on my cut and I'll definitely be back! read more

I was highly disappointed with my visit. The color I received was way off from what I asked and I was charged an obscene amount of money for it. When I attempted to talk to the owner about the issue, I was directed to just speak to the lead receptionist who simply broke down the pricing and then apologized for the fact that the website does correctly reflect it. In response to the horrible color I was simply told that everyone has a different idea of what red /Auburn hair looks like and I should have been more clear withow the stylist. I had shown the stylist a picture of myself with exact color I wanted from a previous dye. I am highly disappointed that the owner did not deal with this issue herself and that no attempt at fixing the problem was ever made. read more