Love this place, love the food, and always look forward to bringing my girls here when we're in…read moretown visiting their grandparents. It's every little girl's Fancy Nancy -inspired bakery dream!
I was so excited to discover that Tuesdays are gumbo and beignet days! Within 20 minutes of learning about this (new-to-me) special, we were walking through LP's doors.
After ordering, the cashier came over and informed me that they only had two beignets left, despite the fact that I had already paid $7.50-$8 for a trio about 10 minutes earlier. I asked what the alternative would be, considering I had already paid for three. Her response was essentially just asking if two would be okay.
Well... I guess they have to be, right?
I suggested perhaps substituting the missing beignet with their cheapest cookie, since I had specifically ordered the trio because there were three of us. Apparently, there was some confusion with my suggestion because she again just asked if two beignets would be okay.
I mean... what exactly are my other options here?
I eventually just settled and said, "Sure, I guess."
Two minutes later, she returned to let me know their inventory system was incorrect and they only had one of the sandwiches I ordered, so I needed to choose something else. No big deal! These things happen, and I completely understand. But apparently, substitutions *are* an option after all!?
Meanwhile, my toddlers had begun fighting over the two desserts meant for three people. So, I went back to the counter and explained the situation to a different cashier. I asked if we could substitute the missing beignet for a sugar cookie, which was $2.50....almost exactly what I had paid per beignet.
She double-checked the math and happily agreed. Hooray, day saved!
Except... now BOTH toddlers wanted the beautiful, glittery sugar cookie.
No problem! I went back to the counter to purchase another one. The cashier rang me up, I swiped my card, and we went about our day.
Fast-forward to getting home and looking at my receipt: $4.50 for one $2.50 sugar cookie. Somehow, I had been charged for a completely different cookie.
Now, in the grand scheme of things, $2 isn't going to make or break me. It's certainly not worth driving back over, considering I'd probably spend more than that in gas.
But it IS frustrating to be charged incorrectly twice in one visit, within a 45-minute span, by two different employees.
I genuinely love this bakery and will absolutely continue visiting, but I think there's room for improvement when it comes to inventory accuracy, communication, and handling situations where customers have already paid for items that aren't available.
A simple, proactive offer to substitute or refund the missing item would have made the entire experience much smoother. And a little more attention at checkout (on my part too I guess) would have prevented the second issue altogether.
Still love LP's, still love the food, just a slightly frustrating experience during an otherwise anticipated visit!
