When we come to Tyler to eat 50% of the time at least, we grab Marble Slab because there are so few. It normally is a good- great experience. However, tonight Junah made it less of a positive experience. He was talking and not paying attention to customers. He was on his phone touching his hair and nose. Thankfully he had to wear gloves. He was so distracted he bypassed us to the customers behind us. He kept trying to talk and get Hank sidetracked but he for the most part was cordial but stayed on task. I did not get the young lady's name she was a trainee. She stayed with the customer and was working efficiently. A past employee came in they all spoke to one another and Junah began to quietly complain about the line. He told Hank he should put up the closed sign. Hank did help me with merging my app to the new one and explained what to do and was patient. I would normally give them a 4-5 star but tonight's efficiency and service was skewed by Junah. read more

The ice cream is good but the store is not clean and prices are way too high. A health inspection is seriously needed. The best service we ever got is from Junah. He is the absolute best and HONEST. A kid named Jude cursed out other employees in front of us and the shift lead, Hank, stood there and did nothing. No ice cream is worth this. read more

As someone who has been in hospitality for 20+ years, I would say this establishment has pulled the wool over the city of Tyler's eyes. When you first walk in, it seems clean. But with any training you soon realize that the hot sanitation water they are using and the overwhelming smell of bleach are immediate red flags. Anyone with any training knows that quat sanitizer should NEVER be mixed with bleach, yet the towel I requested to wipe my sticky table reeked of both. When the most recent health I speak tion was requested, the GM Gloria said nonchalantly that they haven't had an inspection since covid. I later used the restroom and took that opportunity to check the food safety manager certification on the wall, both of which had been expired over 2 years. I also noticed dead bugs in the light fixture covers which is a sign of a pest problem and an ECOSURE health violation. When asked what the use through dates for the Ice cream were, non could be provided as nothing was labeled. labeled. ENTER AND CONSUME AT YOUR OWN RISK read more

Good ice cream, good service, price somewhat but pushing high. No ambiance, small tables and small space!

Good- ice cream is good not too sweet at all love it.! Fair prices and clean store. Lots to choose from.!! Bad: So-so: the CS was ok she seem lost.. she looked at me like she didn't know what i was saying.. weird... read more

Marble Slab Creamery - Menu - Ice Cream & Frozen Yogurt Near Me - Tyler, Texas

I was craving ice cream and decided to stop by here. They have a wide range of handmade flavors and options. I got the limited edition majestic shake, it was so worth it. I sat down to enjoy it and left smiling, full and completely satisfied. I'll be back again to try more. read more

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Awesome! I'd been craving Coffee Almond Fudge since moving out here to East Texas. Can't find this ice cream in any of the grocery stores near me. Found Tyler had a Marble Slab Creamery and I finally got to eat my favorite ice cream again, and they didn't fail me! Thank you!! read more

great service, great nice guys making the icecream !, delicious icecream !! my favorite place to go for a wonderful icecream experience 10/10 recommend ! Remember to leave a tip!! Thank you for making our icecream with love read more

Marble Slab Creamery - a woman sitting at a table - Ice Cream & Frozen Yogurt Near Me - Tyler, Texas

Worse customer service in all the marble slabs I have been too. I arrived at 9:30 excited for some late night ice cream knowing ahead of time that they closed at 10. The lady who greeted and help me with my samples was very nice and she was interested in how I liked the samples. There was a guy waiting after me who knew what he wanted, so I politely let him go ahead while I made a decision. (Ice cream can be a very indecisive decision time) When I was ready the very rude worker asked me "what do I want?" I proceeded to tell her. "small cup with half birthday cake with sprinkles and other half blue cotton candy." She started with my birthday cake and as soon as she got to the mixing table the ice cream rolled off the mixing board and she had to start over. She definitely expressed her frustration and clearly still had an attitude about scooping ice cream. For the other half (blue cotton candy) she didn't even serve me a half, she gave me a few slithers and basically threw my ice cream to my hand. I believe her name was Shabisca. Anyway and anyhow, no matter how upset you are about working at marble slab and serving ice cream you need to deliver superb customer service to everyone who walks through that door. Extremely unpleased with this establishment. read more

Marble Slab Creamery - The correct amount of ice cream that should be given in a regular - Ice Cream & Frozen Yogurt Near Me - Tyler, Texas

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The young ladies were soooo nice and this majestic shake DID NOT DISAPPOINT!!!! It was absolutely delicious!!!!!! All do the ice cream is HANDMADE!!!!! I'm from out of town and sooo glad I stumbled upon this place!!!! read more

Marble Slab Creamery - Cookie dough majestic shake - Ice Cream & Frozen Yogurt Near Me - Tyler, Texas

This review is slightly biased, because ice cream is my weakness. Second one is cake. They combined both and turned them in the Wonder Twin Power Ice Cream Cake! We went there last night for my daughter's 14th Birthday. The cake was absolutely amazing looking, with Oreo's, cookie dough balls, and a huge waffle cone with her name and age on it. She absolutely loved it! The manager of this place did a fantastic job of capturing the essence of what we wanted in a birthday ice cream cake and over-delivered. I would go here anytime in the future and recommend just about anything in this place. They have shakes, ice cream cones, and of course, the ice cream cakes! read more

the ice cream there is good. the ''crew servers'' be careful there. one in particular ate my ice cream order and then he charged me for it. read more

Great stuff! Ive loved Marble Slab for 35 years (first discovered in Shreveport). The best toppings!

The ice cream here is so delicious. Fun bright colors/ flavors to choose from. And mix ins are free. Most other places charged by the ounce. This place has one flat price. The employees there are very friendly. Great customer service. And they do have ice cream cakes for any special occasion. Give this place a try read more

First and last time here. Come was stale. Ice cream was good. The quality isn't the same as jut was 10 years ago

This place is the proverbial bees-knees! So many delicious decisions!!! That's all I really wanted to say but yelp doesn't like short reviews so I'm still typing, but have u seen Boondock Saints? If not u should. It made me a batter human being. Ok, think I'm done now, thanks for participating. read more

Excellent ice cream cake. Great looking & tasting. Reasonable price. Got one for my birthday and it was the best ever

This is such a good place to get ice cream! They have tons of flavors and mix ins. It's way more affordable than the ice cream places that do it by weight. The customer service was impecable!!! read more

The ice cream tastes great, but over time they've started to scoop less and less to the point that now they UNDERfill the cups. It's also frustrating that this is the ONLY Marble Slab location that refuses to offer brownies as a mix-in; if you want a brownie to go with your ice cream you have to order a brownie sundae. We used to be loyal customers to the store but we will be going somewhere else for ice cream now. I hope someone decides to open a Cold Stone Creamery in this city; they'd blow Marble Slab out of the water. read more

Always a pleasant evening with ice cream and this is a place with friendly service and great choices.

I like the choices of ice cream flavors, the employees are always friendly, but every time I've been there the store is always so dirty. Even the bathrooms and behind the counters too. The display cases for cakes is also pretty gross read more

This was our favorite ice cream shop in Tyler until last night. While we were there, the tornado sirens went off and their employees could have cared less. Never offered a word of advice or acknowledgement, so we told them they were going off so they could be aware. While we were offering them the information, they were eating out of the containers of ice cream with sample spoons and RE-DIPPING THEM in the containers they sell out of! So disappointed read more

The last 3 or 4 times I've been, the staff have been super rude and act like they don't want to make my order. They're always out of the flavors I ask for. Kinda seems like if the flavor is popular you'd have backup right? I'm pretty sure they do, they just refuse to go get the back up. I experienced this on Sunday when I ordered a coffee shake. The first girl when I asked if they were out said yes, then when I ordered the other girl asked if there was coffee ice cream and she said there was some in the back. Then they served me and the person I was with the thinnest shakes ever. They were basically milk and whipped cream. I really enjoyed going often but now I don't even want to go back read more

I had the best experience there I had never been there before they all gave me good recommendations they were all nice and the ice cream was amazing best in Tyler Texas read more

I glanced at her name tag since the customer service was so horrible. Carolina was talking to her co-workers and playing instead of rushing to take my order. Then she strolled over as if I was interrupting her and had an attitude when I asked about the charcoal mocha ice cream. She didn't try explaining that it was an item that was being offered for a limited time. She was annoyed by my being there. I went ahead and ordered something else since I was there and my being there was to celebrate a milestone in my life. She made the experience horrible for me instead of a memorable moment for all the right reasons! Sad that this is how I will recall my day. The charcoal mocha flavored ice cream was the only reason I stepped foot in the establishment! Nonetheless I will take my money to another ice cream parlor- so glad this isn't the only one in town! Customer service is a huge deal for me especially when I'm spending my hard earned coins. I surely hope your experience here is much better and enjoyable than mine! read more

Ice Cream was okay... we saw a worker vaping in the kitchen right after we were served. Wow unprofessional

Absolutely love the ice cream here but it is very frustrating how they close earlier than scheduled to now... Has happened multiple times when I try to come, store ends up closing nearly 2 hours before they are supposed to. Loses my business, we end up going to Andy's instead! read more

We Quit making that one ...... WHAT? Been going here for years & I'm a creature of habit. So DBL Dark Chocolate was my flavor & by far the best Chocolate I've ever had. Now they no "makie" anymore. The new Fudge flavor is almost the same as their Chocolate Swiss, which I'm no fan of. So, move on & stay with the best store bought ice cream for home! read more