Quick Emergency Service…read moreResponsive Easy to do business with Repeat customer Fixed our issue in standing water - noting but professional

I had a water heater problem and needed it replaced. I called Hutzel after seeing their sticker on…read morethe side of my heater... I called in and left a voicemail. The next morning I spoke with Brian who was able to give me a quote based on info I provided. In chatting with him and sending pictures, we decide it would be best if someone came out and double checked my setup. Mark, the master plumber came out the next day. They were willing to give me similar pricing to what i was quoted over the phone. He also had a tech that could do it the next morning. We ended up going a different direction but the customer service, timing, and pricing was top notch. If I need another plumber in the futute, Hutzel will be one of the first we call.

We needed a new hot water heater and Huron Valley Plumbing was recommended. Tom came out and gave…read moreus an assessment and price. His install was very clean, they hauled away the old unit and they made sure to take care of all permits and inspection. We are more than happy.

I was thrilled to actually have someone answer the phone, but my inquiry was a non-starter due to…read morethe rude response I received to my phone call. Apparently it's not cool to ask this company for a general labor rate, a price range for a minimal job, or to even ask for their first name (huh???...jeez, just make up an alias if you don't want to give your real one!). They don't have a lot a lot of reviews on Yelp, and this was not a great way to get a new one. Rather than using the business model of an angry plumber answering the phone, they might do well to invest in a receptionist, a service, or just have people text an inquiry. Perhaps they are so good, they don't really have time for new business. I called two other plumbing companies and got fast response and ballpark bids, along with availability. Sure, plumbers are more expensive than we'd like, but unless you're desperate, price is far from the only consideration. Proceed with care.

We called Al's after they were the ones to originally install our w.h. In our house years ago after…read moreours started clanking. Not only did a service person come out within a few days, but they were happy to do a 5 min video explaining in detail what we needed to do going forward. This was really helpful and he was happy to answer specific questions and even chat with my husband after the video. It was well worth having a tech come out! So thankful to have Al's!

I am leaving this review because I am truly impressed with the workmanship of our new water heater…read more They were careful, professional, and courteous. I highly recommend these guys to anyone who needs a new or a repair on a waster heater. I love it when they are not employed by big companies because when you own your own business, you are sure to give quality work and that is exactly what Al's Water Heater did for us. Thank you.

I had a leak in my basement and knew I needed some pipes replaced. I knew it was going to be an…read moreinvolved project yet needed to be done to prevent further issues. I also needed a few faucets changed out. I knew it was going to cost $$$ but wanted to make sure I had quality work done without getting ripped off. I followed the recommendations of a few people and had olde towne plumbing replace pipes in my basement, install some shut off valves, and replace two bathroom faucets. I am SO HAPPY I went with them. I felt the price, professionalism and quality of the work was well worth the price they quoted/charged me. There were no surprises or upcharging and everything was discussed beforehand. If I ever need plumbing work, I will not hesitate to go with olde towne plumbing. Thank you Olde Towne plumbing!!!

I called my standby plumbers (Olde Towne Plumbing Ypsilanti) they were really busy today and…read morerecommended Michigan Power Rodding. I am very thankful for their recommendation. I called, she was very polite (apologies her name escapes me). We scheduled a visit, same day between 12-3. About 12 I had a knock on the door and it was Mark from MPR. Mark came in assessed the situation, quoted a price and got to work. He also took extra care in our crowded basement. Mark had to do some extra work to fix the issue and somewhat unexpectedly he stuck with the quoted price. When the drain was flowing nicely, he cleaned up the areas and prepared the bill. I feel the price was very reasonable and the service exceptional. Thank you Michigan Power Rodding and Olde Towne Plumbing for your outstanding care and quality of service. Hopefully you won't hear from me for a long time. Mike

We were all set to go with Fry until we read their contract and found these sections (paraphrasing)…read moreunder the title "A Breath of Fresh Air": 1. Not fixed price, can charge unlimited amount based on unforeseen issues 2. Not responsible for preconditions or failures resulting from new equipment 3. Hidden damage, charged separately if THEY determine upgrades are required 5. Surface opening and restoration, not responsible for repairs from to having to open walls, ceilings, floors 10. Condemning equipment, can condemn existing equipment at THEIR discretion We were told, "House looks great, we don't expect any issues at all" but would not budge an inch on this ridiculously onerous contract. This is basically a license to steal.

Most incompetent business I've dealt with in awhile. Bought…read morean entire new system 3 years ago,every summer since we have to have them recharge it. This year I asked them to fix it by finding the leak and correcting. They showed and told me the coil they replaced in the furnace was leaking and replaced it . Three days later the AC quits again. This time I watch the tech and he finds a huge leak in the coil they replaced and a small leak in the service ports. 7/16/24 they come to the house and replace the service ports and leave after telling my wife it's fixed. I called 7/17/24 and asked if they fixed the coil, I was told no. Next level incompetence.

I may have spoken to soon. I have to give it more time. I will get back for an update in 7 more…read moredays. Very beyond happy. They repaired a boiler that was installed by another plumber that this plumber has no business touching a toilet seat. They came through even though they knew they were dealing with a customer that was very upset about the previous plumber. Gave a quote, did the job with great addtude and professionalism. Yes I spoke with others at this company at different times, and they all came through dealing with me, the upset customer. Yes I know what I am doing with lots of different ares, but I also know when to shut up and may be in over my head. So thank you one and all at indoor comfort.

Can't in good conscience recommend Indoor Comfort…read more We were grandfathered into Indoor Comfort's now defunct annual service agreement. They've been bought out/under new ownership now so I'm guessing they used to be great but aren't so much anymore. But, in our servicing experience, there have been issues every single time: *forgot to turn the pipe in the proper draining position so our basement had pooled with water. we were panicking - thinking our water heater was leaking!!! *forgot to turn the gas back on so we were perplexed why our heat wasn't turning back on & had another company come out to tell us that...Indoor Comfort forgot to turn the valve on. I also have issue if your service techs are also sales people. This seems like a conflict of interest. All these service folks have been really friendly but it's important to get it right and not always feel like we're being upsold. When we did get a quote - it was absolutely outrageous -- even though they kindly provided 3 options. It was crazy high compare to other comparable quotes we received from other companies. So, we've since canceled our service agreement & have looked at other companies for our new HVAC+Furnace install needs.

ourplumber, Kyle was great Polite and very efficient in solving our problems. He went out of his…read moreway to make sure we were happy with his work. A+

Egregiously expensive. Clearly the new private equity owners are trying to gouge customers. They…read morealso rescheduled my appointment with only a couple hours notice, so I had to take off work for a second day. I'll never use them again

I purchased a coop in Ann Arbor after graduating from the School of Social Work at UofM and began…read moreworking as a therapist. I was doing a major rehab, and my HOA required permits to install a new tub, toilet, and all faucets, including a hot water demand tap. Also, I wanted to run gas lines for my stove and dryer. I called around to find a plumber and a mechanical person. Some of the quotes were outrageous. Alex came and gave me a quote that was half the cost of what I was getting. The plumbers had to come out four times at different stages. Meredith was patient and efficient, scheduling with the building department and her staff. Special thanks to Matt, Jeremiah, Tom, and others. Alex also went beyond to have his crew install my gas stove and new utility basement sink. Everyone showed up on time, professional, efficient, and friendly. And they cleaned up thoroughly after each job. Highly recommended!

This was our second positive experience with Mitch the Plumber. Meredith did a great job scheduling…read moreour work and keeping us informed about the plumber's planned arrival. Sean showed up looking like the professional he is. Sean started by checking our replacement toilets for cracks and defects. Then he removed the old toilets and installed their replacements. Those old toilets were HEAVY, but Sean carried them downsairs making sure he protected our house and stairs from any damage. When he was done, Sean checked his work carefully and then cleaned up after himself. What a great job - those toilets look like they were always meant to be there. Thank you to the Mitch the Plumber team but especially to Meredith and Sean for taking such good care of us.

Not sure anyone ever looks forward to working with a plumber.... but, we had a leak on our water…read moreheater. Water in the floor. Tell-tale signs of a water heater on it's last leg. I used the project quote function on Yelp to snag some pricing and info from local plumbers. In chatting with Al over yelp, he had me send some pictures and gave me a general idea of pricing. Unfortunately for me, my setup is non-compliant with current code specs. Fortunately for me, Al was able to come check it out in person the next day. He was then able to get back to me and upgrade my system, install a new water heater, and take the old one out... all within 72 hours of my original request. Some of the larger companies in the area were a week or more out before even willing to come give me an estimate. Can't say enough positive things about Breyer's. From start to finish it was a friendly, professional, and well done project. If i need a plumber in the future, they'll be my first call.

Al and his crew were professional, friendly, quick and efficient. They went out of there way to…read moreaccommodate my needs. I have a special needs animal. They were as quiet as they possibly could be. Do not go to any other company if you are in need of any HVAC work or replacements. These guys are top notch and affordable!

I hired Edwards Plumbing & Heating to replace a sewer line at my home, with the specific…read moreunderstanding--confirmed in writing--that the PVC replacement would extend all the way to the sidewalk. Unfortunately, that did not happen, and the consequences were significant and costly. Years later, when the sewer failed, excavation revealed that the PVC line actually stopped roughly two yards short of the sidewalk, leaving a transition to old clay pipe. Because Edwards' work suggested the replacement went to the sidewalk, a second contractor initially excavated in the wrong location. This error forced the unnecessary removal of a tree (including canopy loss and removal fees) and resulted in a full day of wasted excavation before the correct location was discovered closer to the house. I will be uploading two images with this review: A photo clearly showing where the PVC pipe ends well short of the sidewalk. An invoice from Edwards Plumbing & Heating documenting the scope of work that stated the replacement would extend to the sidewalk. I attempted to resolve this directly and professionally. I sent a detailed demand letter by certified mail (delivered December 1, 2025) and followed up by email outlining the documentation and requesting reimbursement for the resulting damages. Despite multiple opportunities to respond, Edwards Plumbing & Heating did not reply. To be clear, Edwards did excavate to the sidewalk originally and replaced sections of sidewalk as part of their work. However, the sidewalk repair was so poorly done that we later had to pay out of pocket to have the sidewalk blocks redone correctly. This review is not written lightly. Sewer work is expensive and disruptive, and homeowners rely heavily on contractors to perform it correctly and transparently. Based on my experience, the work did not match what was promised, and the lack of response afterward was deeply disappointing. I would urge homeowners considering Edwards Plumbing & Heating to ask detailed questions, verify work locations carefully, and document everything before proceeding.

I had some flooding in my house's basement. Ken came and claimed that he snaked my sewer line. He…read moretold me that he used all 100 ft of the snake 2x to try and clear any blockages. He advised me to call the city to make sure the blockage wasn't in their main line. This took maybe 30 minutes. The city foreman came by the same day, confirmed the blockage wasn't on their end. The foreman also implied that I should get a second opinion. I called another plumber who was referred by a family friend. The new plumber actually took the time to test the flooding in the basement, cleared the blockage with about 40ft of snake and showed me that my sewer line was no more than 50 ft. He also charged significantly less. Ken was dishonest and probably was just looking to quickly move on to his next appointment as he was already late for mine. I can only thank Edwards Plumbing for teaching me a valuable lesson in observing your plumber more closely and not taking what they say at face value.