Fantastic attention to customer service and satisfaction - one of their technicians Jeffery, not…read moreonly returned our call about an error code on our water softener control unit but walked me through the reprogramming necessary to clear the code and restart the unit.

From the owner: Ann Arbor Quality Water Provides Drinking Water Systems, Water Analysis, Water Softening Equipment,…read moreWater Conditioning System, Water Treatment Equipment, Water Treatment Equipment Supplies And Water Softening Services to The South Lyon, MI Area.

Great experiences with Douglas. Zack was very clear in his explanations and upfront, gave me…read moreseveral options. Installation was quick and easy.

i purchased their Ecowater sump pump combo backup system. Did not end well. I so wanted this to…read morework but I found out my warranty was voided because they installed this unit in my 15" pit which after installed realized it has to be 22". I kept getting alerts my water level was high then it would kick in and drain. Then I got high voltage alerts, then another that said undefined. Douglas was willing to honor my warranty but then in reading the paperwork I discovered it was not recommended using a generator with it. Another thing not disclosed to me. They didn't even realize it. Which why would they not know these things?? It is overly sensitive sending alerts over every thing. They did agree to remove it so I could get something else and return my money .... However when they came to pick up their sump pump they had no money to give me. After feeling lied to I did not give them their pump. I now have to return the pump to the office and then I get a check. I would have recommended their water conditioning but at this point I definitely don't trust them. This sump pump is apparently new to them and they have no knowledge of restrictions it has. I'm deeply disappointed this happened as the installers Connor and Wes were great and did their best to help. I definitely do NOT recommend this company at all especially their sump pump that they know nothing about. Call the manufacturer like I did. Every little thing voids the warranty.

I had an issue with my softener but the owner and manager both took care of everything. We all can…read morehave issues but how they are resolved is all that matters to me as the consumer. I'm confident in referring customers to this business. I have my service call tomorrow and am confident of their staff. Jeff was awesome at our house and good to my dog, which means everything!! . Sean Murray

Connecting with their office representative to get my concerns addressed was easy. She heard me…read moreand committed to respond and did as she said. Was very happy with the customer service provided.

Always a great experience with American Aqua. Today I had some replacement work done. They added a…read moretext service with a photo so I know who to expect at my door. Amazing. Thanks American Aqua. What a great addition to your service.

This is a limited review but I called Friday about the availability of salt for my water softener…read moreand they responded even in the last hour of the day. They have morning Saturday hours so I went to pick up and buy the salt on Saturday. The person I interacted with was polite and professional. I will update this if I do business with them again. I appreciate the availability of the Duracube "Iron out" salt on a Saturday morning for pick up. (A lot of other places around AA do not have Saturday hours, and it is hard to get to them before they close during the normal work week).

CGC asked for my review via email, so here it is…read more We purchased a home within the last year that has a Kinetico water softener system, and because of that we're essentially required to use CGC Home Services since they're the only authorized dealer/servicer for Kinetico. We've had two visits from their technicians and both left us extremely disappointed. Our first visit was because an auxiliary tank on our water softener was draining continuously, likely due to a malfunctioning float valve. The system is quite old (original to the home), but the technician did not seem familiar with it or understand the purpose of any of the additional tanks beyond the two softener tanks. Without testing our water, he immediately recommended replacing the entire system, which would have cost us about $10,000. At the time, we had another plumber at the house from a different company running a gas line for our generator. He overheard CGC's recommendation and asked for the water test results, which CGC couldn't provide. Once CGC finally tested the water, they realized the softener was appropriately softening the water and removing iron. The technician then manipulated the float valve and it started functioning normally again. He seemed upset that the other plumber made him test the water and was visibly flustered. A few hours later, I found that the tubing he had worked on was leaking into our basement utility room. I had to fix this myself after hours. Several months later, we had another CGC technician come out to evaluate the system because it was regenerating frequently. I wasn't home, so my wife had me on speakerphone during the visit. This technician also didn't seem to understand how our system worked and incorrectly told me that our four tanks were actually just two twin softeners -- which is completely wrong. CGC's assessment was that we had "hard water" both coming into and exiting the softener based on their testing, and that "calcification" on the pre-softener copper piping also meant we had hard water. They also claimed our 8-year-old Bradford White water heater was at end of life due to some minor rust on the exterior cover, not the tank itself. They pushed us to replace everything and said it was urgent enough to schedule the next morning. They quoted us $10,135 for a twin tank water softener, a new sediment filter (despite me telling them I had our entire sediment filter replaced and replumbed less than a year ago), an iron filter, and a reverse osmosis system for the sink and fridge. They told me the RO system was "free," but if I didn't want it, they would only take $500 off the quote despite listing it at $1,867. They then quoted a new 75-gallon water heater and expansion tank for $6,468. This is a straight swap with our current 75-gallon unit using the existing gas line, plumbing, and venting. The water heater itself retails for about $2,700 (and likely less for them as the installer), and an expansion tank is about $200, so the labor they were charging is hard to justify. Overall, the total came to $16,603. At that point, I had zero trust in CGC and felt they were being dishonest. I had our water tested the next day by a different company who showed us the results on a computer. Our well water tested at 21 grains of hardness, 1.0 ppm ferrous iron, 0.2 ppm ferric iron, and 559 TDS. The water after the softener from our tap was 2 grains of hardness, 0.2 ppm ferrous iron, and 0.2 ppm ferric iron -- even with the system partially bypassing the iron filter. While not perfect, that is nowhere near the "hard water" CGC claimed was coming out of the softener. I had a third company come out as well, and their testing confirmed these results. I truly believe CGC either doesn't understand these systems and/or is willing to misrepresent the data to push unnecessary and expensive replacements with grossly padded quotes. Their recommendations were not just off -- they were contradicted by actual testing from multiple other companies. Based on my experience, I see them as a company that cannot be trusted to provide honest assessments, and I would strongly warn others to think twice before relying on them for service or recommendations. We ultimately went with a different system using a Clack WS1 valve, and I have no interest in ever dealing with CGC again.

We had a leak in our twenty year old water softener. CGC responded quickly and diagnosed the…read moreproblem. Due to the previous system's age and our desire to upgrade to a system with an iron filter we decided to replace and upgrade the entire system. CGC were able to fit us in their schedule the next day and now we have a working system with the addition of the iron filter. Their estimating and installation staff were very professional and respectful of our property. We would recommend them to anyone looking for a company to help with water conditioning.

I called 1st Choice Water Solutions to change filters and inspect the water softener. They came…read moreright away and did all that was requested. Next year they will come to do the Water Softner inspection and change the refridgerator filter. We are very pleased with the service and the value.

Great guys, honest. Completely took care of arsenic issue we had with our well water. Will…read moredefinitely use them again.

Jeremiah has been such a blessing to us! West Virginia has experienced to drought this past summer…read moreand he has worked with us so diligently to keep our water on. Not only does he help us keep it clean, but he is also orchestrated a plan to keep us having plenty of water in the future. Valorie is also just an incredible person. Caring, kind and diligent! This is an excellent company to work with I highly recommend them!

Highly Rate this company! We just purchased a second water softener from them as the first one…read morelasted 38 years! We again have zero iron in our well water, and it tastes great! Jay and Dexter were very professional, answered all our questions, and completed the job quickly. We couldn't be happier! If you need a softener system, use Advanced Water Treatment and you will not be disappointed!

Great team at American H20; courteous, knowledgeable and hard working. They replaced water pressure…read moretank within hours and were very reasonable in their pricing. Local family owned. Brian I. is THE water guy! 10/10

I had a whole house water filtration system installed by someone else when I rebuilt my house. I…read moredidn't originally think that I also needed a water softener. Brian was very thorough with his testing and educating me on my water and why it was important. He was prompt, professional and he even fixed the water filtration system that had been installed backwards by another company. My hair and skin thank you and American H2O