What a horrible experience. After ordering the hot water heater from Home Depot, I was told a different company was coming. Case Closed showed up - Carl - who truly didn't look like he knew what he was doing.
The washer was in front of the old hot water heater, and he wanted to charge me $160 to move it. When I ordered the hot water tank on the phone with the dispatch company said $1,597 - which included "everything".
Carl spent more time in his van pretending to call a "boss" than he did in my home. Then he came in and said "how about $80 to move the washer?" and gave me some b*llshit about liability and flooding. I told him I didn't have the extra money, and he left with his tail between his legs with the lie that a manager would call back (no one ever called back).
Case Closed is the perfect name for this company because your case will be closed when they leave you in the lurch.
Dishonest companies should be closed, and this guy needs to find a new profession. I've already reported this rip-off artist to the dispatch company (DRF), and am planning to file a complaint with the city and The Michigan Department of Licensing and Regulatory affairs ( LARA), Bureau of Construction Codes (BCC).
If you need a plumber, steer clear of Case Closed. Go to Maheu Mechanical - who came the next day and had no problem installing my new hot water tank.
This company sucks. Case Closed. read more