1. GrassRoots Moving

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Aurora, CO

GrassRoots Moving

4.7 (285 reviews)
Closed • 7:00 am - 9:00 pm

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Services - GrassRoots Moving

In-state moving

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Recommended Reviews - GrassRoots Moving

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The cancellation text at 10:30pm the night before my 10am move.

TLDR; AVOID GRASSROOTS MOVING LLC AT ALL COSTS. They canceled my move at 10:30pm the night before, for a move scheduled two months in advance, via an unacknowledged text. I was moving out of a 3rd floor walk-up with an 8-months-pregnant wife. The owner was rude, dismissive, and made no real effort to fix it. This was not just the worst moving experience I've ever had, it was one of the worst customer experiences period. Use Mile High Movers instead. They saved the day. --- Full Review: Dealing with GrassRoots Moving LLC was hands down the worst experience I've ever had with any company, not just moving companies. We scheduled a move nearly 2 months in advance. I was providing my own U-Haul, all we needed was labor to help load and unload. The move was from a third-floor walk-up in Denver to a new home in Colorado Springs, and my wife is 8 months pregnant, so I was trying to plan ahead and reduce stress. I woke up at 6:00am the morning of our move to a text sent at 10:30pm the night before, after I had gone to bed, (screenshot attached) informing me that they had to cancel. No phone call. No backup plan. No attempt to fix it. Just, "whoops, sorry". Their excuse made no sense, something about a truck breaking down (which I didn't need anyway), and that they needed their team to, I guess, stand by the truck for the mechanic. Why would the whole team need to babysit a broken truck instead of helping customers? And if you could still send people to help load, why couldn't they, or someone else, help me unload? And more importantly, why should any of that be my problem? You're a business owner, solve the problem, or at least make an effort to. I immediately called Geoff, the owner, several times after sending the texts in the screenshot. I had no time to waste. When he finally picked up, he was (incredibly) annoyed that I called him early in the morning, despite the fact that he texted me the cancellation at 10:30pm the night before. When I asked him to reach out to other movers in his network to help cover the unload, he asked, and I quote, "What network?" Excuse me? You run a moving company and don't have a single industry contact you can call for backup? He offered no solution, just left us stranded. Only after a frustrating phone call did he finally try to do anything. And even then, he tried to pretend like he was always planning to help, despite his text clearly saying I would need to find someone to unload. Fortunately, the company he ultimately connected me with after I had to teach him how to interact with customers -- Mile High Movers -- saved the day. They stepped in with two hours' notice, honored my previously quoted rate, and were total professionals. Use them instead. I've since spoken to other moving professionals in the area who've worked with Geoff before, and I've been told this kind of behavior isn't new. Apparently (according to what I was told), he has a pattern of dumping jobs on other movers. Bottom line: Do NOT trust this company. They are unreliable, unprofessional, and should not be in any customer facing business. UPDATE: Read Geoff's response to this review to understand his vibe. He just called me on the phone to cuss me out also. UPDATE 2: In a prior version of this post I speculated (and explicitly labeled it speculation) that the cancellation was in bad faith and possibly to take a higher-paying job. I see from their instagram that they did indeed have a truck break down that night, so I take that speculation back. It was incorrect. Regardless, the lack of proactive problem solving by Geoff in light of that issue was completely unacceptable and I stand by the rest of my review.

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13 years ago

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8 years ago

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8 years ago

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8 years ago

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8 years ago

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8 years ago

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5 years ago

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11 years ago

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11 years ago

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10 years ago

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5 years ago

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8 years ago

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8 years ago

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8 years ago

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8 years ago

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11 years ago

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8 years ago

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7 years ago

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7 years ago

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6 years ago

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8 years ago

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8 years ago

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14 years ago

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Geoff R.

Thank you for the generous review!

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12 years ago

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Geoff R.

Thank you for the review! Means alot to us.

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9 years ago

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9 years ago

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8 years ago

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6 years ago

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6 years ago

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6 years ago

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8 years ago

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6 years ago

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6 years ago

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14 years ago

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9 years ago

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9 years ago

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7 years ago

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9 years ago

Great price, no confusing add-ins. The movers are efficient and you can finish your move in no time!

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Geoff R.

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9 years ago

I used these guys today and they were awesome. Very fast, efficient, very communicative, and very personable. I would highlyrecommend.

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6 years ago

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Page 3 of 8

Ask the Community - GrassRoots Moving

Review Highlights - GrassRoots Moving

“He was professional and knowledgeable and his price was reasonable, so that's why I chose Grass Roots.”

Mentioned in 11 reviews

Read more highlights

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Moving Brothers - Colorado Springs Movers

Moving Brothers

(168 reviews)

East Colfax, Northeast

This is the second time I've used them in just two years. First review was from an apartment to a…read morehouse and now unloading a house and packing a 26 foot truck. I specifically sent them a list of what was priority to move a few days before. The guys showed up on time. They looked over the items, rooms, and truck then they got to work. The guys finished in the promised amount of time, packaged and wrapped things really well. We even did some prep work by wrapping and placing things in the living room. Next thing we know, they have already wrapped and loaded the washer and dryer very quietly and quickly. We were shocked. Would highly recommend using them! Quality and efficient is important and they take it seriously. Worth every penny.

Having never used movers before, Moving Brothers has certainly set a high standard to beat! Their…read morepricing is very reasonable, with 2 1/2 hour minimum and incremental charges for every 15 minutes after. We love that they only charge from when they start moving our stuff to finish moving our stuff. And there are no hidden fees or surprise costs. The staff was very responsive and communicative and clear while getting us set up. And our movers, Willie and Odera, were super efficient and fast and very careful with all of our belongings. Not to mention very kind and respectful! We live on the second story and don't have an elevator, and it was no problem. Can't recommend this company highly enough. We will certainly use them again in the future. 5 stars doesn't do it justice.

GrassRoots Moving - movers - Updated October 2026

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