This review is as much about my recent purchase as it is for future consumers and the management team of Grappone. First disclosure, I have an MBA in marketing. Second I helped my dad convert the value left in his wholly owned vehicle to a three year lease. Our bottom line is that it's going to cost my dad about $45 per month for the next three years. A very good deal for my 89 year old father. My take on Grappone. Grappone has replaced the old haggle and deal experience purchase process with a flat prcing model. What's unique about this approach is that it's supports Grappone's vision and mission moving forward as a auto dealership in a very competitive market. Consumer's have choices. I encourage every to vote with your dollars. Many consumer's only look at the bottom line. OK that's fine. But if merchant's only responded to the bottom line, there would not be enough margin to pay their employees and provide the service consumers expect. This is where Grappone's business model comes into play. I don't know all the particulars as to how Grappone came to adopt this model but I do know this, that Grappone's biz model became and remains a collaborative process that looks at the the big picture. By engaging all the stake holders, all have a sence of owenership and pride. If you feel good about your work, your tend to do a good job. As for the consumer's view point, I can assure you that the consumer's opinion has been integrated into Grappone's model as well as the opinions of sales folk, their mechanics, and their management team. The thing with the auto industry is that there exists tremendous cultural resistance to change. Frankly, how awesome is it the GM has recently hired a woman to lead the company? The reality on the ground is if corporations fail to adopt and organization model like Grappone has those companies will not be along very long, and along the way, the consumer will have all kinds of bad experiences that more than fully offset the deal the consumer thinks their getting. To specifics about our purchase experience. Before I went to Grappone a couple of weeks ago, I needed to pre-qualify the sales agent who turned out to be a woman named Jennifer Cleveland. I needed to do so as my father at times can be difficult with new experiences. It is what it is. So by queuing Jennifer I able to set a table for the best experience for my father. That's exactly what happened. If you think I was unreasonably pushing a new car on my dad, the answer is no. Here's why. My dad was driving a 2009 manual Civic with with the bigger engine. Way too much car. When my dad bought it he was thinking civics of 1978 and gas mileage. Further, that civic was facing $1500 in a new clutch with 108K for mileage. Apparently the clutch had been going for more than six weeks. Really the car was dangerous. My dad may drive less than a full year. Grappone used two methods to evaluate our old civic. One through auto trader, the other their own assessment. It was a no brainer taking the deal to trade the car for a lease. So that's my take. Read into it what you may. read more

The car buying process is not always an enjoyable experience for everyone. There are those who love it, there are many who fear it, and there are the ones who have been turned away from it all together due to the way they have been treated in the past. Regardless of how the car buying process is filled for you, whether it be excitement, fear, anxiety, or filled with aggravation; I have to admit my recent personal experience with Grappone was the first one that has ever been welcoming. I use the word welcoming, because from beginning to end, I felt welcomed by every member of the Grappone family/staff. From the very beginning Jill Haladay welcomed me, with her knowledge, while providing me the information that I was looking for on the exact vehicle, and suggestions of similar vehicles of the exact same make and model in the event I didn't like the one I inquired about. Setting up my appointment with her was absolutely flawless, and very much appreciated as often times you can find this process to be demanding and pushy. Never once did I feel this way, thank you Jill. During my appointment and test drive I had the pleasure of meeting with Melvin at Hyundai. Upon arrival, he greeted me at the door and throughout the entire process I was treated with the up most professionalism, honesty, and knowledge. Three very honorable and hard to find traits within a dealership! My trade in process was seamless, and Greg, was another pleasure to have worked with. Finding out that Grappone does the KBB instant cash offer, along with their own appraisal, gave me a sense or feeling that I mattered, just a little but more! The final steps with Renee, we're just as seamless. As I signed my paperwork she explained everything ensuring that I had full understanding and no questions. I didn't feel that it was you're typical sign here, here, and here fifteen times and go away, again it was welcoming. The hardest part about my entire experience with Grappone, was handing over the keys to my trade in. A car that I loved, some may understand that statement while others may laugh and be confused. However, the moment I drove off your lot in my new car, I welcomed my newest relationship with another vehicle and I haven't had a single regret. So to the entire Grappone family, but especially Jill, Melvin, Greg and Renee, I want to thank you for not only the most amazing car buying experience but my first ever welcoming car buying experience. read more

3 weeks ago I bought a used Volvo from Grappone Honda. I was looking specifically for this model, and drove from RI to view it. I had done a little research first, and had read positive reviews of this dealer, so I figured it was worth the trip. when I got there the salesman I dealtwith, Josh Blanchard, was very friendly and corteous, as well as very helpful. Despite this being a Honda dealer, he knew quite a bit about the Volvo and how it's features worked. Needless to say, I bought the car. It was a very low pressure enviroment, never once did I feel pressured or rushed, and because of the great warranty and return policy they have on their used cars, I was able to buy with confidence. Josh was great to deal with, as well as Bill, their finance guy. He didn't try to convince me to buy the typical extra warranty and paint protection options, he merely explained them to me so I could make my own choice. I also feel that I got a very good pricve, and was happy and impressed that Bill was able to match the great interest rate that I had gotten from another lender. To top it off, as I live 2.5 hours from the dealership, they offered to deliver the car to me at no extra cost, which I accepted. That was a big help to me, as it saved me alot of time. Another thing that impressed me was that when I spoke to Josh a few days after the sale about the delivery, he informed me that they were having their leather guy come in to fix a previously unnoticed minor flaw in one of the rear seats. Considering I had already seen and signed for the car, I thought that was very stand up of them. They also have some great service programs, but unfortunately I most likley won't take advantage of them due to the distance. Despite the distance though, wouldn't hesitate purchase another vehicle from them. read more

I had a terrific experience buying my new Toyota Prius C at Grappone in Concord NH. The whole sales system has been completely changed. (a woman now owns the place and is changing the business model.) Having walked out of car dealerships in the past because I could not stand the sales tactics, I was totally shocked to find this new system. The salespeople do not work on commission anymore. The emphasis is on service and providing the customer with what he/she wants. The sales staff are not allowed to pressure you or do any haggling. There is no more "let me check with management" nonsense to wear you down. The price they gave me on my Prius was below MSRP, and I was quoted this price by e-mail before I even arrived, and they stuck to it, no tricks! They also gave me what I asked for on my trade in, (which I had estimated using Kelly bluebook on line.) There was not a moment in the whole process where I felt they were trying to take advantage of me. Everyone I interacted with was more than polite, kind even, and just enjoyable to work with. I drove away in my new car very happy, and also totally confident that this dealership will stand behind this car should anything unexpected go wrong. They are staking their entire business on building a reputation, gained by keeping customers happy. Oh, also the car comes with 2 years of free service and 3 years of bumper to bumper warranty standard, so I know I won't be spending any money on my car for quite some time. I would recommend this dealership to friends and family. This is the first time in my life I have enjoyed buying a new car, and as a petite female, shopping alone, this statement means a lot. read more

Couldn't be happier with our experience with Grappone Honda yesterday. My trusty 11-year old Subaru Forrester finally gave up the ghost, and I had to get a new car immediately. This was not planned on, so we were pretty stressed having to go out car shopping. My partner first called Dan, in Service, who she always work with. He happily recommended us to Jennifer Cleveland who was waiting for us with a huge warm smile on her face as we walked in the showroom doors. Grappone's new negotiation free sales process and low upfront pricing makes the entire process so less stressful. Everything felt so authentic and REAL. No BS here at all. Jennifer was incredible to work with. Honest, knowledgeable and with a great sense of humor. She's been in the business a long time, knows her stuff and obviously loves where she works. As a consumer, we like to support good companies who treat their employees right. Jen and every single person we dealt with made us feel welcome, at ease, and like we could relax a bit through the process. Now that I have a car from Grappone, I don't just feel like I bought a car. I feel like I'm part of a family or community and that I will be very well taken care of. Yes. Through buying a car. I also like supporting a company that is so active in the community and whose leadership so committed to 'doing good' on a personal level as well as through the company. Un-planned for car purchases usually are not a lot of fun at all, however I am super excited about by new Honda Fit Sport and feel like I ended up in the perfect car for me at this time. Thank you Grappone! read more

My husband and I found ourselves in need of a new car for me. After hearing LOTS of Grappone and being recommended by my father in law (who came with me at first moment to look up for a car) about Grappone and their negotiation free selling, we checked prices and cars at many dealerships and Grappone was the best place we ever could be ended to buy our car. We felt that We were treated gently, professionaly and any questions or information We needed was provided so We could make a good decision regarding the purchase of my vehicle. Once I purchased the vehicle, I continued to receive support to make sure that I was happy with my new vehicle, which I am. Bob Burgess was an excellent salesperson and all the others that helped to make the buying process as smooth as it could be. We felt that We were the utmost priority and They did whatever it took to make all things work out for my husband and I buy my car. Bob and some other staff (sorry that I can't remember their names) even stayed well past closing time to help us finish the deal so I could have my car by Thursday Night. I would highly recommend the Grappone dealerships and their knowledgeable and courteous associates to anyone considering purchasing a vehicle. I already recommended some friends that intent to change their car to go to Grappone. I would absolutely do business with them again! Thanks Grappone! I love my Honda CRV. I've never been so happy with a car!! read more

We purchased a new Pilot after driving our Odyssey for 13 years. ( also bought from Grappone Honda) Buying vehicles is not something we look forward to, however, this experience was very reassuring and relaxing. Bob Burgess took great care of us and we were provided with excellent service. Here is an example of what I am referring to: We financed through our local credit union simply because we wanted to provide them with the opportunity. This required Jeff Cleveland from Grappone to send them a fax of the agreement. He sent the fax expeditiously and he called me to let me know that the fax went through and that we should be all set. Did he need to call me back and let me know this? Not really, but he was gracious, courteous and went above and beyond. In this day and age, you often do not get this type of service, especially when I was not even financing through Grappone's. I have been in customer service for over 20 years and this type of follow through is what makes the customer feel at ease. Bob also offered to come in the next day and set up all the paperwork once we had selected our vehicle. This was his day off but he offered without a second thought. We very much appreciated his offer but we were in no hurry because we honestly felt like we were in great hands. The Pilot needed a minor fix on the exterior and Bob treated that Pilot like it was his own vehicle. Great service and a true gentleman. read more

I went to Grappone a few weeks ago, as a first time car buyer with a very tight budget. I was greeted by a very friendly welcoming women named Lindsey Gordon. Going into this dealership for my first time feeling scared and so much anxiety (after being hounded by KIA and pushed to possibly buy a car that I could barely afford but after 6 phone calls and 3 voice mails in 24 hours, obviously I turned down the car!!) I sat down with Lindsey and talked about my budget and price range, what kind of car I was looking for and she gladly, no pressure, found a few options that may work for me. She talked with me about each car, let me go for a drive in them and we talked about the positives and negatives of all the cars she found for me. The team leader Adam explained all the fancy terms for car buying in a way I understood and could weigh if this was a good option for me or not. Even though I didn't go through with the purchase of any of their vehicles I means a lot to me that I didn't go home with tears in my eyes feeling uneducated in car buying and that I wont be able to ever afford a nicer car. While I was there, I was EDUCATED in all the ins and outs of leases vs financing and why I would or wouldn't want certain coverages and which ones would fit my needs. I know when I'm in a space that I am able to go through with a car payment I will be back in your office. Lindsey and Adam, Thank you. read more

Yesterday my vehicle unexpectedly broke down and sustained engine damage beyond repair. I found myself in need of a vehicle immediately. This was a difficult situation for me because I was in no way prepared to purchase another new vehicle. I had a limited budget and had not planned for this situation. I went to Grappone Honda because last year I bought a new Honda Odyssey from them and I fealt I got a fair price but mainly because of the empoyees and service I received was top knotch. I have purchased several new vehicles over the last 20 years and although I have got lower prices elsewhere I will never go back to those other dealerships because I hated dealing with the employees and the service was terrible. The lowest price does not always equal the best deal!!! One specific employee at Grappone Honda, Salesman Jim McMurchy, was outstanding to deal with. Jim worked all day to get me a vehicle within my budget and even worked out a trade for my completely broken old truck. Jim went as far as to help me clean out my old truck and waited with me while a tow truck came to pick it up on the side of a busy roadway. Jim McMurchy's no nonsense, no pressure, approach combined with his friendly regular guy personality makes him a real asset to Grappone Honda. Employees like Jim make it well worth a visit to Grappone if you are looking for a new car without the hassle. read more

I've been shopping for a 2010 Honda Insight all over New England. Having not grown up in New England and going to a trusted family company I was left to the reviews of online folks. After a ton of failed attempts at finding a dealer that was (1) actually interested in selling beyond their quota numbers (2) knowledgeable about their products (3) an instant "used car salesman slick" place in appearance I was thrilled to walk into Grappone Honda. Luckily enough the salesman, Jim, was the first desk inside the door and immediately greeted me. This guy is a testament to NH: Beard, laid back, honest and all about skiing. I instantly trusted his opinion and his word. He qualified me for the vehicle rather than just selling me the vehicle. When test driving he was the first salesman I had met in NH/MA/ME who didn't look at a sheet of paper and read me facts about the car. This guy KNEW things about this car and was anxious to tell me cool things I didn't know about it. He set me up for a 24 hour test drive appointment and when I called to let him know I would be over an hour late for the test drive (and an hour past his scheduled day) he stayed the extra hour to meet me. Forget their Mission Statement, I never read it, I didn't need to. Jim lives and breathes success and commitment to his customers and I will be a customer of his for as long as I live in New Hampshire. read more

Every morning on the way to work I hear the Amanda talking on the radio commercials for Grappone. She talks of family values, fair dealings and how its all transparent. We came to Grappone from what I heard on those commercials,(nice job Amanda) and from a friend of mine DA and her husband also had great things to say about their purchase at Grappone as well. We bought a vehicle because of the sale person Emma and how kind and professional she was with us and also how highly she spoke of how she is treated as an employee of Grappone, I VALUE THAT IN A COMPANY. I test drove a vehicle I liked and received a fair offer for my trade in all in the same day! So i bought the vehicle. It's important to note that I had found a better deal for the same vehicle at McFarland Ford in Exeter, (Except it was a red) but the way they did business was not what in keeping with how I would like to be treated. So I paid about $2000. more for the car I purchased at Grappone, but so far I appreciate how I was treated and how your company says it takes care of their customers. I am banking on that or I would have gotten the vehicle (red or not) at McFarland. Don't let me down! :-) (I talk to a lot of people everyday that will buy car's). Thank you for asking why I came and Kudos to Emma what a great representative of your company! read more

AMAZING and definitely the BEST car buying experience I've ever had! I really enjoy their 100% negotiation free way of selling and it actually took a boat load of stress off me! I came to their dealership because the prices seemed really fair, especially on the one make and model I had my eye on. The appraisal process of my trade went seamlessly, and it's really fair that they allow you to go out with the appraiser while he inspects and drives your trade. They offered me $1200 over what 3 other dealerships had said was "top dollar" for my trade and got me the exact payment I wanted. There was no negotiations, I didn't feel like I had to jump through any hoops and everything went extremely smoothly. I must add that I am a woman and going into any other dealership by myself meant essentially walking into a shark tank, where the salespeople immediately assumed I had no knowledge of how anything worked and therefore could be taken advantage of. At Grappone Honda I was treated extremely fairly and my gender and "single" buying status did not make a difference in the world. I've told all my friends and family about this dealership and will definitely be buying my next car there as well. For me, it was definitely worth the 45 minute drive from my home town to have this kind of experience =) read more

I have purchased multiple vehicles from Grappone Honda over the past decade, and until recently, I regarded them as a trustworthy organisation. That confidence has now evaporated. My recent encounter with service advisor Andre Lavasseur was appalling. He recommended several unnecessary, high-priced services without a single visual inspection, preying upon the assumption that the customer would not know any better. This behaviour was particularly disgraceful when directed at women, who were subjected to inflated and unwarranted recommendations. It became even worse when he removed a perfectly good reusable air filter--installed by the customer--and replaced it with a badly overpriced paper filter, charging an extortionate fee for mere seconds of labour. When questioned about the missing reusable component, he fabricated a tale about repeated attempts to contact us. A complete lie. This dealership has lost its moral compass. Whether due to a change in leadership or a shift in culture, the result is the same: dishonesty, discourtesy, and profiteering. I strongly urge others to look elsewhere for service. read more

I am only filling this out because the dealer sent me a link and asked me to submit a review. I purchased a 2013 Accord last May and owned it for 6 months. I traded it in at Audi of Nashua (5 star operation)! Funny story...I bought the car in May and my Birthday is in December. As you know NH does inspection by birth date. I did not receive a call in December I received a call in May 5 months later after I already paid for the inspection. "Happy birthday!" I informed the sales person...it was my birthday 6 months ago thanks! After an, "Oh" I got...have you seen the new Civic???? I replied as I stated a year ago I DO NOT WANT A CIVIC. Reply- "Oh". Overall awful experience pretty much every step. From the we do not negotiate anything to literally them showing you cars you said you don't want. I traded the car in 6 months later at Audi of Nashua and took a bath on the car because the price was way to high to start with but hey live and learn. if you are looking for a new car or even used go to Audi of Nashua and see Mark P! I am super happy with 2016 Audi S3! Do not go to Grappone ever! read more

I recently purchased a used vehicle from Grappone. Although the vehicle was great, the seats were not very comfortable for long commutes. As someone who commutes over an hour to work every day, comfort is everything. I contacted Grappone immediately and without hesitation I was told that it wasn't a problem, I could bring the vehicle back free of charge and hopefully find another vehicle that works better for me. I ended up purchasing a 2016 HR-V and as silly as it sounds...I love this car. It is probably one of the best purchases I've made. This was also hands down the best car buying experience I've had. I found that their offer on my trade in was more than fair, there wasn't any uncomfortable haggling over purchase prices and everyone was so friendly. My only hope is that when I need another new car in the future (8-10 years from now), Grappone Honda is still around. I wouldn't want to purchase a vehicle from anywhere else. Thank you Tim, Ethan, Jeff, Adam, and Kevin. I'm actually excited to drive my 1+ hour commute everyday. read more

I went to Grappone Honda to replace my husband's 2006 Civic Hybrid when the hybrid battery died after 11 years of use. Tim Reid was our salesperson, and he did an excellent job helping us find options to consider. We ended up with a (barely) used 2015 Civic EX that had less than 300 miles on it, but because one other owner had the car for that short period of time it was priced $5,000 less than an identical but new car on their lot. Tim didn't push us to buy the newest or most expensive - instead he encouraged us that the value for this car was huge. That made me feel like he was truly listening to my priorities. I also loved the negotiation-free experience. This was my first time visiting a car dealership and I was much less intimidated because I knew there would be no back-and-forth. I went to Grappone because I had heard from friends and coworkers that they provided great service and a smooth and stress-free experience, and they were absolutely right. I would recommend Grappone to anyone looking for a new or used car. read more

The experience at Grappone Honda was amazing. It was the first time that I actually enjoyed the car buying experience. Specifically, Barb was my specialist who worked with me every step of the way. She helped me find the color that I wanted, price, and payments, which means looking at several different options and changing my mind a few times. Barb had no problems taking the time to work with me, with a NO pressure attitude! Due to my credit, there was an issue with financing from Honda. Josh, the floor manager, worked with Honda for 3 additional days in order for me to be approved. I cannot articulate the gratitude that I feel for his dedication and hard work. He went above and beyond to help me get the car that I wanted. I am now the proud new owner of a 2015 Honda Civic EX....Gray with gray interior! This has been the best car buying experience and encourage everyone to stop by and see for themselves! All of the specialist were great, but ask for Barb and hopefully you'll have the pleasure of meeting, Josh! read more

Just purchased my 2nd CRV from Grappone Honda. I loved the first one so much I decided to just get the newer model. They had plenty in stock to choose from. Our sales person Ellen was great. She and the other people there went out of their way to make sure the transaction went smoothly and our child was well fed with popcorn and ice cream to keep her occupied. There is no more annoying negotiating. If you look at other Honda dealers in the area you will find that Grappone does have the best prices. They gave me a fair price for my trade in based on research we had done on trade in sites. They honored the coupons I received from them as well making it an even better deal. The sales department was very nice. The parts department could have been a tad bit more friendly. Normally when I buy parts from another dealer in Concord they will bring the parts to my car or at least open the door if they are bulky or large, it is the polite thing to do. read more

My husband and I had such a wonderful experience when we went in to trade in our mini van in. We had Dacker Bush as our sales consultant and have to first off saying he was the BEST sales consultant I have ever work with. I was a little nervous as I never liked going to purchase a car because how they can be so pushy. I never felt this way at all, I love the new way they do business at Grappone! Dacker was so helpful and answered all of our questions too. My son thought we was really cool too... I can't thank you enough for all the help on my trade and I couldn't be more happier with my CRV....I can't wait to come back and do all my services at Grappone Honda. If you're looking for a new or pre owned car remember to go see Dacker Bush, we will be sure to give you the best experience on purchasing your new car. I will never go anywhere else but Grappone... Thank you so much Katie & Rob Cone Concord, NH read more