My Honda Ridgeline with 5K miles had a catastrophic failure of the air conditioning compressor. Without blinking an eye, Grappone got me in the next day, arranged with Honda support to replace Eveey Single Component of my AC system to ensure that metal particles left in the system wouldn't cause future failures. They then proceeded to do a seriously labor-intensive repair promptly, with great communication, no charge to me, and there is no trace in the truck that they were ever there. Much thanks to Jeff Post, the mechanic who did the work, and the superb management of Grappone Honda's service department. read more

If you purchased a Toyota or Hyundai through them, you no longer get free oil changes and inspections.

Respectfully serviced when leaving my Honda off for a manufacturing recall. Had a renter cat given to me to run to an appt in the mean time. Car was serviced adding fluids where needed for free! (Radiator, etc). read more

Last week I drove to New Hampshire to visit my parents. En route, my beloved car died. I managed to get to my old mechanic in Manchester, who put a battery in and said to get to a dealership/service department quick, since my IMA system was on the fritz in my 2013 Honda CR-Z. I immediately thought of Grappone. When I called, I tried to explain the story. I explained that I wanted to come in that day, look quickly at my car to tell me if I had any options, and that I would like to buy a car that day if I did not have any options. I was transferred to the service department. Before I even finished speaking the bored, uninspired woman on the other end told me there were no appointments until the following Thursday. Taken aback, I tried to explain my situation again. She couldn't have cared less. Frustrated that she didn't understand, I hung up the phone and asked my mechanic what to do. He said to call AutoFair in Manchester. They took me in immediately and told me my IMA system had failed. They were gracious and kind when they told me how much it would be to fix. I made the decision to buy a car the next day from them. I bought a 2021 Honda HRV. I'm writing because I am totally baffled that you literally refused to help me in this situation. I told the woman I was planning to buy a car if my old one was too expensive to fix. Grappone pretty much refused the sale!! To make matters worse, I randomly kept getting messages that a service appointment had been scheduled for me tomorrow, June 27. I kept trying to cancel it, but no luck. I am deeply disappointed and honestly confused by your dealership, and won't be able to forget this. I live in Connecticut now, but I'm in New Hampshire all the time. I will be telling as many people as possible how your dealership refused to help me, then had the GALL to schedule a service appointment. It was clear the person on the other end wasn't even listening to me in my hour of need. If I were management, I would want to know this happened. I will also be posting it on your reviews. Thank you. read more

While driving through NH (out of state driver) our Honda Civic broke down. Had it towed to Grappone Honda on a Saturday afternoon as it was the closest Honda dealership. Was told on Monday that they couldn't say when they'd be able to look at it, despite the fact that it was an emergency service. It was treated like an ordinary maintenance appointment and could be weeks or longer before they could even look at it but to keep checking back. Finally arranged to have it towed out to a local garage who had it fixed in a day. Really? There's no room in your services schedule for an emergency? I'm giving one star because the receptionist was at least pleasant, but the support provided by Grappone to a longtime Honda owner was worthless. read more

After being away for a few years I recently found myself a Grappone customer again. Initially I was drawn to them because they were the only Hyundai dealer in the area that had what I wanted in stock. However, as the process progressed I was very impressed with how I was treated by salesman Joe Hardy. Zero pressure, zero games, all my questions answered honestly... plus a very friendly, professional and courteous manner. When I took delivery the same was true with the "finance / business" lady that handled the paper work. I believe her name was Renee. All in all, a very pleasant experience. I'm glad to be back! read more

Warning: DO NOT GO TO THIS HONDA. I had work done somewhere else where the incorrect spark plugs were used (Suzuki manufactured instead of Honda). My car started going into LIMP mode, so I got the code diagnosed and took it to Honda to help me figure out the issue. I paid a $175 diagnostic fee and then $2,000 of work was put into the car. The spark plugs and coil were never checked, and Becky the service manager and Andrew the assistant service manager told me that they did not miss anything. Not even 2 months go by and the same issue happens. I break down on the side of the highway, and for those of you that know my story, know how traumatic that was for me. I had it towed to Upper Valley Honda and they did another diagnosis for another $170 and the second the mechanic looks under my hood, he tells me that those are the wrong spark plugs, which caused damage to the new coil. I had to spend another $1000 to get this fixed. I contacted Grappone to tell them that they missed the fact that my car had the wrong spark plugs, and I reasonably asked that they reimburse me for the diagnostic fee of $170. I felt that they were assuming I did not understand what I was talking about because I was a woman, and they showed no concern for this mistake. They told me the car isn't having issues from something they worked on. I am not asking for them to pay for all the work, I just feel that because I paid them my hard earned money to fully look over my car, and they missed the most basic issue that causes an engine misfire. Even the service manager at Upper Valley was shocked that they did not reimburse me for the $170 diagnostic. This may sound like a small amount of money to a big dealership like Honda, but that sure is a lot of money for a person who is already paying over $450 a month for the car payment so it can sit at the Honda dealership broken down. I am very disappointed in the way that I was treated at this Honda, and I will not be doing ANY more work at Grappone read more

Update: we did end up purchasing a car here. However we won't be back to any Grappone dealerships. We noticed with the no commission the sellers really don't care to much. They don't work as hard to get loans they don't care to get your business back again. Honestly if getting paid the same why give yourself more work and sell cars. There was no drive to sell anything. If you need to pick up a car on their day off you can't. Yet another place you can since that's how they make the money. It feels like a tball game. Everyone gets a trophy just showing up why try your hardest. Seeing the difference between commission and not salesman we prefer commission based as they are so much nicer and offer so many other things. This company just isn't into selling cars. read more

Sadly this will be my last trip to Grappone Honda. Not only did they provide me with fake laws to pass inspection so I would remove my Black Lives Matter bumper sticker they also consistently gave me things I had to fix everytime I came even though it was not flagged a week before. Your personal political agenda has no place in the workplace and your constant need to find ways to charge me for things that my car has had for 3 years is unprofessional to someone who has purchased 3 cars from you. Well you just lost a customer for good and I'll be sure to tell everyone how you lack inclusion in your business. Don't go to Honda Grappone read more

We received excellent customer service from Christy G. She was helpful ,and able to get us into our new 2022 CR-V within days. This was important for us as we did not want to be on a wait list for 3-12 months . It was a pretty simple process and I would recommend anyone to buy their next vehicle with her at Grappone Honda. read more

We have been purchasing vehicles from Grappone (Concord, NH) for over 20 years and have been loyal customers, referring friends and family. Having said that, it is not likely we will be returning to Grappone in the future. Earlier this week, my husband drove 2 hours to get there, and decided within an hour to purchase a truck he test drove. When he called me about the interest rate they set, I was confused (our credit rating is above 850), my husband inquired and was told that the 5.4% was "just a starting point". We were then given a 2.4% interest rate. I was not aware that interest rates were negotiable and the goal was to find us the BEST interest rate, right?. In any event, my husband waited while they processed the paperwork, then just before 7pm (closing time), he was told he would need to come back the next day to complete the process, as the finance person left as 6:30. Pardon?! Who leaves in the middle of a deal? My husband left and was not pleased. He left a message the next day for Amanda, wanting to talk to her about our experience. As the owner, she would want to know. Our call was not returned. Apparently, the loyalty only goes one way. read more

I had a great experience with Grapponne in 2015 that prompted our return (and my referral over the years). At that time, I didn't purchase a Honda, but did sell them my old car for $2,000 more than I was offered for trade-in at Subaru. This time, our experience only got better. My husband was looking for a family van that also met his mobility space needs as a wheelchair user. We started the process by utilizing their online trade-in tool that made it really easy to upload details and take photos. Within MINUTES of submission, a rep called to talk to us about our needs and set us up for an appointment the following day. When we arrived, Erik was entirely professional, down to earth, laid back and seriously accommodating. He walked us through the no hassle policy, how they don't work on commission, the extended warranty that is automatically included and consulted us thoroughly to make sure he understood our needs. The work we did on the trade-in before also saved some time. We realized early on that while we liked some features and the drive of the Honda, it was just not going to work for us and explained that we would go down to their Toyota dealership to look at the Sienna. Erik said, "Oh! No problem, I will go and get that so you don't have to start all over and if you like it, you can complete the sale with me". As we waited for Erik to get the car, the general manager offered us hamburgers and hot dogs. I know it seems like such a small thing, but my kid was on the verge of hangry (as were we) and it made it so much more comfortable to spend the time needed to evaluate the vehicles. We loved the Sienna for us by comparison and it was a definite possibility. We told Erik we wanted to look at the Chrysler and Kia as well before making a decision and he said, "Well let me see if we have either of those in our used lot". They didn't, but it was one of those "above and beyond" things about minimizing the stress on us that we really valued. We left with Erik asking us how we wanted to be contacted going forward and said we would update him either way. Over the following week, he stayed in touch, was available for questions, and really congratulated us when we ultimately went with the Chrysler simply for the Stow and Go Feature that was best for my husband's needs. Without that, we likely would've purchased the Sienna. Grapponne sets the bar well for the customer experience that I hope other dealerships can learn from and the consistency is always there. In a few years, I will likely upgrade from my Subaru to the CR-V and I will start with Grapponne and will continue to refer people. read more

One of the talking points of my salesman was that if I bought a car from Grappone, they would provide "free" NH state inspections for 10 years. Took my less-than-two-year-old car to Grappone for a state inspection and was presented with an estimate for over $700 in repairs "needed to pass state inspection". I declined the work authorization and took my car to a reputable independent garage and NH state inspection station for a second opinion. The car was inspected and passed with no repairs necessary. read more

2019 tires were placed on a brand new 2020 car. Told I needed new tires at 14790 miles. Another tire place said the dealership put lease tires on a new car. Graponae denied it. By 17000 miles tires bald and several places saying I needed new tires with one have leak. Please check tires prior to purchase new car. I just don't want this happening to someone else. read more

Just completed the purchase from Grappone Mazda yesterday and the experience was top notch! Nate was our salesperson and we highly recommend him as your next vehicle sales specialist! He was very knowledgable, helpful and professional. The next time we are in the market I hope he is available to assist. This is the 4th vehicle our family has purchased from Grappone and their sales model is the best. No lies, no hidden costs, no high pressure. We had a very different experience from a competetor Saturday and litterally walked out with the intent to never return. Thank you Grappone and Nate! read more

Their team and service is always friendly, but be mindful of the service packages and recommendations they provide, especially any that results from recommendations from their "comprehensive multi-point inspection" when they complete your service. I've been bringing my vehicle to them every 6 months for oil changes, and other routine engine service, but after today's service it became clear that their team doesn't actually check the condition or individual measurements for the items they say they do on their report. When I picked up my car from an oil change today, they handed me the report saying everything looks good, and that my tires were in fine shape with 8/32nd's of tread depth across all 4 tires. The concern with this is that one tire is brand new from another retailer, and the other 3 were all measured as having 5/32nd's of tread depth from this same service center just 6 months ago. How my tires miraculously violated the laws of physics, and gained additional depth is something that I really wish their mechanics would have explained to me. Clearly their mechanics are just filling out this form without actually checking condition or measurements from the individual items, as such I'd be very mindful before agreeing to service as a result of a recommendation from the inspection report. Before today's visit I've felt I could always trust this team and the quality of their work, but I'll definitely be seeking second opinions in the future for any service they recommend. read more

I live in Lebanon NH. After a bad experience with my local Honda dealer, Gerrish Honda, I called Grappone. I bought a car completely online including a trade-in. Both Ashley and Kevin could not have been more helpful. They were both very knowledgeable and quick to respond to all my questions. They are a model of what auto sales should be. And I love the car, a 2018 Honda Fit Sport with Honda Sensing. read more

Husband took car to be checked because of recall received. Very nice. Than we ask for information we needed about getting CD player fix, also a handle for inside of car above Window. No information given did not know, also did not even offer to order part. Poor customber service. Hear on radio how family business. Ok what about customers. Not impressed , will need to find anothr Ford dealer read more

Upfront pricing requires you to send in a form to get their special price. What does this dealership offer? Full MSRP on a Honda. Obviously, you can't do worse. It is full MSRP, which only a moron would pay, Go anywhere else and you'll always do better. Sarah in internet sales, what is your purpose? read more

The experience of the Honda mechanic was less impressive. I spent $900 on a timing belt/water pump change for my 2010 Honda Accord Coupe- EXL V6 with 109,000 miles. It also had a recall for the passenger air bag inflator which was changed at the same time. My car is religiously kept up on maintenance and aesthetics. I received it back with dirty finger prints all over my dash where the tech worked on the air bag. Unacceptable. I didn't give it to Grappone like this. The most dissapointing part was that my glove box was very loose and did not line up how it was originally flush with my dash. Before leaving I showed the service clerk. I had to bring it back to have the mechanic tighten the glove box but only noticed it didn't wiggle as bad. Still doesn't line up. Also not happy with the sound the valves are making after the timing belt was replaced. My car before was VERY quiet while running. Now you can hear the valves LOUD and clear. Upon replacing the belt not sure if the tech did any adjusting to my valves as a tech should do when doing this maintenance. It may be a 2010 but most think it's a newer vehicle. I'm very meticulous about my investment. I used Grappone service in the past for alignment maintenance because my mechanic who is an independent Honda Certified Technician of 25 years and has worked for major dealerships in the past could not perform the alignment at the time. I would have had my mechanic replace the timing belt but I had to have the air bag recall done at a dealership so I opted for the dealer to do the belt at the same time. Now I wish I would have just had my mechanic do my timing belt. I will have to have it reevaluated as I'm not happy with the sound of the valves after it was returned to me. But I will NOT be bringing it back to Grappone for any maintenance. I feel that my car is just another $$$ to them and the techs don't really care about quality of maintenance or service. I've owned Honda's for the past 20 years. I lived in the South, had them serviced there by a dealer and always had a great experience. Moving up North, thankfully I found a mechanic who is knowledgeable and meticulous. My independent Certified Honda mechanic understands that his customers invest their time and money into their Honda vehicle. He shows professionalism and quality. My mechanic would have NEVER returned my car with dirty finger prints on the dash. I would like to say that Grappone's service attendants upon checking in/out are very courteous and accommodating. I've never had a bad experience with the attendants. They get 5 stars. read more

We just worked with Taylor Marcoux and the process was so easy. By far our best experience at a dealership! We appreciate the no fuss, low stress environment they provided. read more

My wife and I recently purchased an Accord Hybrid at Grappone from Shirley Avellino-Enriquez. Shirley was an excellent, helpful salesperson, never rushed us and let us take several test drives in the vehicles we wanted to compare. She even brought over a Camry from their sister dealership to test drive to compare the difference. Even better was once the decision was made, there was no haggling on the prices - for the car I was buying or the car I was selling. Best of all there was no meeting with a "sales manager" or "finance person" at the end, so there wasn't a whole new person trying to sell me on something I didn't want. It made the whole experience quite stress free. This was not the same Grappone from years ago. I love my car, and highly suggest the dealership and Shirley to anyone looking for a vehicle. read more

Watch out for bait and switch. Was given a LOW price on a car and told they don't charge market adjustment. Compared to other local dealers this was 2k less. Too good to be true! An hour later, car was "sold." Come on! read more

This was the first dealer I visited when looking for a Honda Accord ex-l v6. I also looked at other similar vehicles for comparison. The sales staff was helpful but like other Honda dealers, not super knowledgeable on the specifications or the details of the car. The manager recently came from Toyota and did not seem knowledgeable on either car manufacturers line but was super nice and well spoken. This blew my mind as Honda is an engineering company that designs and develops some of the best products in the world (not only cars). They tried though and this was much appreciated. At this point I realized I needed to do all my own research to pick the car that best suited my needs. When I finally decided to buy the Honda Accord ex-l v6, I received 8 quotes from Honda dealers, 2 were from dealers through AAA. The AAA quotes were the lowest 2 quotes from a pricing stand point, more than $3000 separated the lowest price from the highest price. The Grappone price was higher than the AAA pricing by at least $3000! Even though Grappone was closest to my home address, they never submitted a price quote through AAA. I considered paying the $3000 price premium to buy my car at Grappone but it just did not make sense to do so. I also informed Grappone of this pricing difference to provide them with an option to honor the pricing from AAA and they said that they can not sell the car for less than the haggle free price. The sales person I dealt with at Grappone even told me that he would not pay $3000 more for the same exact car. If you are considering Grappone mainly because of the Free 100,000 mile Powertrain Protection Plan or the Free New Hampshire state inspections for the life of the vehicle you should ask for the fine details of these benefits and what is required to qualify for these. These benefits are made to keep the customer loyal to Grappone exclusively and may actually cost you significantly more in the duration of your car ownership. It will be difficult if you are interested in price shopping for service or you no longer live close enough to take advantage. These benefits are nothing more than gimmicks that make you forget that you are paying $3000 more for a car! I am considering vehicle maintenance at Grappone if they are competitive, at least while the accord is under the new vehicle warranty. The free oil change every 6th seems like a reasonable deal if the oil change price is not inflated to make up for the free oil change. In conclussion, if you do not like to haggle on the price and do not mind paying significantly more for a car, I would consider Grappone as a viable option, other wise I would just test drive the vehicle at Grappone if this is most convenient and buy else where. read more

I cannot say enough about how amazing Grappone Automotive Group was in my recent purchase of a 2020 Mazda CX-5. I found the car I wanted on line and reached out to Grappone to make an appointment to see the car. Ashley was able to get me an appointment and I met Sam Maloney on July 28th. Sam had the car ready for me to test drive when I arrived. I already knew I was going to like it, I am a big Mazda CX-5 fan....and previous owner. Just the same, Sam was able to walk me through the details of the purchase, explain the benefits of purchasing a certified pre-owned Mazda, offer/explain--without pressure -- extended warranties, and bring in members of the team in which he functions, to get me the car that I wanted. It seemed slam dunk, except that I screwed up my on-line wire transfer for the cash purchase. Sam remained patient and calm and assured me that he and the team in which he works would hold the car and wait for me to figure things out. Which I did. Buying this car was stressful for me and yet Grappone and Sam and the team in which he works, were able to keep me calm and confident. What I am saying is that professionalism, knowledge and kindness were all exhibited by Sam Maloney and the Grappone team. I will be forever grateful. read more

My parents got their Element here and they recommended Grappone when I was looking for a new vehicle. I LOVE THEM! Great maintenance place (free tires WOOOHOO). They were honest and very friendly. No pressure, which is rare. I went their for my oil change and they got me in before my appointment and were done in no time. I will buy ALL of my future cars from Grappone. read more

I stopped into Grappone to see what they had for used trucks about 2 years ago. In order for them to give me a price they said they had to put me "into their system." That included taking my cell phone number. This was to simply get a single price on a used truck. About 12 months ago I started getting automated telephone calls that my Ford truck was due for service, then that my Honda was due for service (which I don't own any longer). There is apparently no way to get off this call list. The call is from an automated attendant - you can't tell them anything! I now get calls at least two times a month, however it feels like more. They come while I am in meetings, giving presentations, or otherwise engaged in making a living. You can imagine how annoying this is. In any case I work with many folks in the area and I don't miss a chance to tell them about this entirely annoying habit. I recently was in the market for a new vehicle. I live close to Grappone (closest dealer to me) however I would NEVER go there and I actively counsel others to avoid them as well. I now use this as a form of case study in horrible marketing. The fact that this interruption marketing is not only ineffective but wholly counter productive always gets a laugh. It makes for a great example, and it's "sticky" - people remember it. All hallmarks of a good lesson. So, I'd love to be taken off this list but since Grappone does not make this easy I'll continue to be annoyed - but on the bright side I have a compelling story to tell about how not to market. Crazy how companies can so totally shoot them selves in the foot. Update: I read the note (below) and I responded directly to Grappone. They promised to take me off their list and were candid in their approach which I appreciated. Second update: Since the owner corresponded with me the phone calls have stopped. I'm happy this was resolved however I still think automated phone selling is a bad idea with regard to customer service. read more

After contacting several dealerships while shopping for a Tacoma, I ended up walking into Grappone, and an I ever glad I did! Several other dealerships either did the bait/switch/up-sell game or low balled the hell out of me on trade-in. Lori at Grappone was very patient, explained everything clearly and even came in on her day off to help me with my Tacoma lease. My credit situation wasn't the greatest but they were able to secure tier one for me regardless, gave me TWICE what other dealers were offering for my trade (an 02 Explorer) and made the whole experience not only painless but down right enjoyable. This is my first lease, but if I buy this one out or lease another, I'll be back to Grappone from now on! read more

I have been a Grappone customer for 9 years, and my family has always had a Grappone vehicle. I just hopped into a new lease this past summer, a Mazda3. I've leased twice before and my first car (used) was off the Toyota lot. Why do I keep going back? Affordable, friendly, thoughtful & safe. Their new negotiation free system that they've just put into place this summer is a huge game changer in the car industry. Price is important when making a big purchase but customer experience and the interaction at all of the Grappone locations is now the focus of the car buying experience. It's now hassle free and not such a chore to shop for a new car. I've been to other dealerships in NH and they don't even come close to Grappone. Grappone fan for life! Thank you for making it stress free & fun to get a new car! read more

Grappone Honda - Grappone's mission statement - Auto Repair Near Me - Bow, New Hampshire

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I'm not one to write reviews, but I felt compelled to write one after my experience today with the Auto Body folks at Grappone in Bow. On Saturday I did something to my driver's door and it wouldn't open without hitting the front bumper. UGH!! I called 10 minutes before they closed Saturday and they gave me an appointment for the next day they were open. The Auto Body folks fixed it and charged me NOTHING! Such customer service is unheard of these days. I was shocked and very happy! Thank you Grappone! read more

I had an awesome experience buying from Grappone! When they say express buying, they really mean it. This process was so easy and quick I was dumbfounded. I'll never buy a car from anywhere else ever again! This place is the best. read more

I went to Grappone a few years ago in hopes of trading down and walking away with a decent car and no payments or money down. They helped me out and I really appreciated it. Recommended. read more

I love this place and wish I had come here first to buy my vehicle! They are direct and to the point. Did not try to push me into anything different then what I was looking for. Moe is very down to earth and personable. Steve was also to the point and personable. When it comes time again to buy I most likely be contacting them. read more

They did a good job for me several years ago and I went back recently for something else. They said they no longer do retail bodywork because they have too much in-house work and not enough workers. read more

I've purchased at least 4 cars at Grappone Honda, and have gone there for service for years. But the latest visit was horrible: I've been having problems with the Bluetooth in my 2014 Accord since an update to the IOS in my iphone, and had asked the service dept about it on previous visits. Service sent me to sales; sales said it was a service matter. A sales person had tried to "help me" set up my phone "correctly" once before to no avail. I ended up with someone in the sales dept, and I asked him if there is an update that could be added to the car that would allow it to operate the Bluetooth correctly. He said something to the effect of, "No, you silly woman, there's no such thing." (Not really a quote, but pretty close.) He then spent an HOUR with me, in my car, trying to teach me how to set up the Bluetooth to work. Of course after he restored the settings several times, and then kept going through the same settings I had already tried five times myself, he asked someone else. The answer was that since an IOS upgrade, the Bluetooth doesn't work correctly but there is no update available for the car yet. AN HOUR of my time I won't get back. To tell me I was right all along. I wish they would clue in their employees. read more

Made an appointment for an oil change, tire rotation and a state inspection. Ended up with a broken key and an offer to make a futue appointment to pay out of my pocket and have fixed. Upon showing up they confirmed the above items having performed and took my car while I waited. When I was paying to leave, I was told they didn't feel I needed a tire rotation because my best tires were already on the front. Then then told me all 4 tires measured very good and the same. Probably because I purchased them about 7000 miles ago and wanted to have them rotated to keep them that way. But okay they decided not to do it. Oil change and state inspection and I paid and was handed my keys back. I didn't notice when I got in my car the key was damaged, stopped for gas on the way home and when trying to restart car I noticed the key was broken and I had a hard time turning without the plastic portion with the buttons coming apart. I immediately called them back which they denied (of course they did) and then gave me an estimated on how much to replace it would be. What a deal. Small claims would cost way more than this is worth. Do yourself a favor, find a better place to service your car. read more

I am furious. I normally take my car to a trusted local mechanic for service, but I had to take my Honda Civic to the dealership to have a recall addressed. I made the mistake of having my inspection done at the same time, since it just happened to be due this month. First, Grappone said that they would have to fail me on my inspection unless they replaced the windshield wipers. They had been replaced 6 months prior and the recommended life is 6-12 months, so it's possible that they weren't 100%, but I have a hard time believing they were bad enough to cause me to fail inspection. I was driving in the rain a week ago and they seemed fine...but whatever they were $15. But then, they told me that there were two other things that needed IMMEDIATE attention: a power steering fluid leak and leaking front struts, which had to be replaced. They quoted me almost $1,000 to do this work (which also included an alignment). I took my car to my local mechanic and asked him to make the repairs. He inspected my car and said there was absolutely no sign of any leaking and no signs that any of the parts that Grappone recommended needed to be replaced. I sat in the waiting room for over 2 hours and not one person walked out of there without a laundry list of unanticipated "critical" repairs. If I have another recall issue, I will drive an hour to another Honda dealership and Grappone certainly won't get my business when it's time to replace my current Honda. Do not go here for service - they are complete scumbags for trying to scare me into doing $1,000 of unnecessary repairs. My advice is to get a recommendation from friends or family for a great mechanic and stick with them...avoid Grappone at all costs. read more

A couple of weeks ago we bought an Accord from Grappone. Buying the car was hassle free. We negotiated the price and terms prior to coming in. John, our sales agent was helpful, courteous, and professional. He never pressured us on the price or tried to oversell a bunch of accessories. Pretty much a pain free experience for my wife and I. read more

I had been what I thought was a loyal customer of Grappones since 2006 when I bought my first new Hyundai there. At that time I was treated very fairly by Joe Orlando (no longer there) and continued to return there for all my service work. Both Mike and Brandon in the service dept. were always fair and polite with me and any repairs were done properly and in a timely manner. ...Fast forward six years to when this vehicle is totaled in an accident and I find myself unexpectedly in the market for a new one. Naturally the first place I went was Grappones, fully intending to buy from them. I spoke with a "product specialist" named Melvin who I found to be very knowledgeable and pleasant, and assured him that once the insurance was settled most likely we would be makng a deal. However... during the next few days I noticed that their competitor to the north was offering the identical car for $2000 less. When I brought this to Melvin's attention -- hoping they would match it -- his comment was,"If you can get it for that price, do it. We can't beat that." So, reluctantly, that is what I did. To my knowledge no sales manager was spoken to or consulted. Sadly, this tells me that Grappone has no interest in retaining good, loyal customers. I had planned on being a customer for life, but this incident has shown me how important my business is to them. As a side item, my new dealer offers a complimentary car wash coupon after every service. read more

Great service, just a little bit of time waiting there but still they compensated with a free oil change for waiting excessive of time.