By far the best experience I have ever had buying a vehicle! Dana was great to deal with. Holly was…read morewonderful. We were treated with respect and sincerity. I would recommend them to anyone. I will be servicing my vehicles here in the future!

Carlson's has been taking care of me via regular service for over two years…read more They've even given me a discount when I did all my scheduled maintenance with them at once. I recently was saved from unnecessary "repairs" estimated by a Firestone in Troy, NY who tried to squeeze me after seeing a woman in business attire on a deadline for inspection. Knowing I can count on them to be honest and keep me safe driving all over the northeast every week is a blessing. And the complimentary peppermint patties are a nice touch too.

Reviewed an ad online, sent message, nothing. Called, put on hold and disconnected 3 times. Trying…read moreverify if the truck I wanted to buy was still there! Called again this past Saturday, guy told me I'd have to come in and the website gets updated "whenever!" Real nice company!

Had a great experience today with Prices auto sales. To me the way people treat you matters. Each…read moreperson encountered Tyler, Dave etc were very friendly and helpful. It was a great car buying experience. A lot of times car salesman and especially used car salesman get a bad wrap. Not always deserved, these people have families and get up to go to work each day as well. Sure they need to turn a profit, yet what business doesn't need to, to stay in business? I just think they all made the process a lot better because they were down to earth and never once felt like a number. Stop in to see them if you want a good used car buying experience, from my standpoint.

If you purchased a Toyota or Hyundai through them, you no longer get free oil changes and…read moreinspections.

Last week I drove to New Hampshire to visit my parents. En route, my beloved car died. I managed to…read moreget to my old mechanic in Manchester, who put a battery in and said to get to a dealership/service department quick, since my IMA system was on the fritz in my 2013 Honda CR-Z. I immediately thought of Grappone. When I called, I tried to explain the story. I explained that I wanted to come in that day, look quickly at my car to tell me if I had any options, and that I would like to buy a car that day if I did not have any options. I was transferred to the service department. Before I even finished speaking the bored, uninspired woman on the other end told me there were no appointments until the following Thursday. Taken aback, I tried to explain my situation again. She couldn't have cared less. Frustrated that she didn't understand, I hung up the phone and asked my mechanic what to do. He said to call AutoFair in Manchester. They took me in immediately and told me my IMA system had failed. They were gracious and kind when they told me how much it would be to fix. I made the decision to buy a car the next day from them. I bought a 2021 Honda HRV. I'm writing because I am totally baffled that you literally refused to help me in this situation. I told the woman I was planning to buy a car if my old one was too expensive to fix. Grappone pretty much refused the sale!! To make matters worse, I randomly kept getting messages that a service appointment had been scheduled for me tomorrow, June 27. I kept trying to cancel it, but no luck. I am deeply disappointed and honestly confused by your dealership, and won't be able to forget this. I live in Connecticut now, but I'm in New Hampshire all the time. I will be telling as many people as possible how your dealership refused to help me, then had the GALL to schedule a service appointment. It was clear the person on the other end wasn't even listening to me in my hour of need. If I were management, I would want to know this happened. I will also be posting it on your reviews. Thank you.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that immediately goes for him to say that? Just wanted put that out there. Kept my mouth shut, apologized, and just left. Only person I dealt with, so do not know how anyone else is in the office, but this happened today.

I would like to start out by saying I was in the wrong, I should've asked the office before going…read moreback into the yard, and I apologized for it, especially after saying I was going back to my truck to get some cash. But did Stu have to call me an asshole? Did he have to say don't ever come back again? A mistake like that qualifies him to say that? Just wanted to say that. I do hope ya boss looks at this, and when a person makes a mistake this Is how ya treat him. Happy new year!

I had changed my mind due to some features that were not on this Jeep. Told them I wanted to keep…read moremy old lease. I was told they had grounded it already and would see if it could be ungrounded. They didn't even look into it and just delivered the new Jeep. At that time I was told they can't unground the lease. On decided to check with the lease company to see if it was paid off which they told me it was I believe grounded on Monday or Tuesday. I also asked if it was possible to unground this lease and they had informed me it could have been done that all they would have had to do was call them. I had also inquired about their 100% satisfaction guarantee. I was asked were I saw that which I informed them it was on their website. The next day they took it down and that was it. On the good side they delivered the Jeep to my house. I don't live in CA. not sure why it says that

Customer Service apparently is not required to work at this dealership. On 2/24/26 I called this…read moredealership for a quote of a Jeep that I had in mind with specifics. Got the run around that salemen were shoveling snow??? This asked for the managers email. Again asked for a Jeep with certain specs, add ons, and like I had with this dealership 2 times before asked for a quote with a plan to purchase by this Saturday 2/28/26. The initial response from Ben Guthrie was course. I explained that life has been crazy lately and wanted to save time in a dealership doing the whole hot box ritual. His response to this? I am quoting, "We are not interested unless you come in , sit down and work a deal like real customers do. Otherwise take us off of your scam list". I have never have met a dealership that wasn't interested in a sale! Obviously not going there, but after looking into other reviews, this is not an irregular experience. My advice, stay out of Concord, NH if you are care shopping, esp if their name is Ben Guthrie!

Awful experience. They sold me a car that had received…read more"State Safety Inspection" sticker. They passed the car with a number of items that should have caused it to fail the inspection. I told them I was going to contact the State and they started back peddling right away. The car was leaking gas and I had to fight with "Jimmy" for over two weeks to get them to pay for the repair.

I had a great experience with Grapponne in 2015 that prompted our return (and my referral over the…read moreyears). At that time, I didn't purchase a Honda, but did sell them my old car for $2,000 more than I was offered for trade-in at Subaru. This time, our experience only got better. My husband was looking for a family van that also met his mobility space needs as a wheelchair user. We started the process by utilizing their online trade-in tool that made it really easy to upload details and take photos. Within MINUTES of submission, a rep called to talk to us about our needs and set us up for an appointment the following day. When we arrived, Erik was entirely professional, down to earth, laid back and seriously accommodating. He walked us through the no hassle policy, how they don't work on commission, the extended warranty that is automatically included and consulted us thoroughly to make sure he understood our needs. The work we did on the trade-in before also saved some time. We realized early on that while we liked some features and the drive of the Honda, it was just not going to work for us and explained that we would go down to their Toyota dealership to look at the Sienna. Erik said, "Oh! No problem, I will go and get that so you don't have to start all over and if you like it, you can complete the sale with me". As we waited for Erik to get the car, the general manager offered us hamburgers and hot dogs. I know it seems like such a small thing, but my kid was on the verge of hangry (as were we) and it made it so much more comfortable to spend the time needed to evaluate the vehicles. We loved the Sienna for us by comparison and it was a definite possibility. We told Erik we wanted to look at the Chrysler and Kia as well before making a decision and he said, "Well let me see if we have either of those in our used lot". They didn't, but it was one of those "above and beyond" things about minimizing the stress on us that we really valued. We left with Erik asking us how we wanted to be contacted going forward and said we would update him either way. Over the following week, he stayed in touch, was available for questions, and really congratulated us when we ultimately went with the Chrysler simply for the Stow and Go Feature that was best for my husband's needs. Without that, we likely would've purchased the Sienna. Grapponne sets the bar well for the customer experience that I hope other dealerships can learn from and the consistency is always there. In a few years, I will likely upgrade from my Subaru to the CR-V and I will start with Grapponne and will continue to refer people.

Respectfully serviced when leaving my Honda off for a manufacturing recall. Had a renter cat given…read moreto me to run to an appt in the mean time. Car was serviced adding fluids where needed for free! (Radiator, etc).