It has been weeks, WEEKS, since my drs office sent a prescription that had already been paid for to your pharmacy. I've been asked to pay again for this medication 3 TIMES and I still have no medication! I've called twice and each person I've talked to has told me it's another week bc of testing. The first person said he "saw my bin with medication in it and was putting it on the top" then the next person Intalked to said they "no longer had my medication in its correct dosage" and someone would call me back TODAY with instructions. (No call back). So someone went into a bin with my name on it and took the paid for medication to use for someone else because they had a "lot of orders"?! How is that okay? Is this place a scam? What if this was a senior or anyone urgently needing their medication and they are asked to pay again for the medication, that is already paid for, each time they call? How is this good practice? read more

I order a GLP-1 drug from Grand Avenue for several months after they were recommended by my nephew and the service was perfect. I would renew my prescription and would receive the invoice and when it was paid I receive the shipping information. Within two days I would receive my refill. Then the servise completely fell apart. After long waits on hold I finally got to talk to a person who assured me that they had been through some growing issues but they had been resolved. My last refill was confirmed eight days ago and I haven't even received the invoice. Obviously I am completely out and searching another compounding pharmacy. read more

This pharmacy is a joke. Impossible to get on the phone. I've called a number of times when I was the 20th caller in line and was invited to text instead, with the promise they'd respond in 48 hours!!!!! You charge a lot for compounded meds; can't u hire some more people instead of lining your pockets???? read more

Love how quick I can swing by and pick up my meds. I have been having a hard time refilling thru phone but I'm happy I near by and can just swing by. The staff is very friendly and super welcoming. Happy I am here for my meds vs some other places I had to use before in south Austin. read more

As an added bonus to my previous review, I was just informed by my new pharmacy that the prescription that was transferred over to them will need to be double checked by the doctor because the way that Grand Avenue transmitted the information to them states that I was being prescribed way too strong of a medication for a woman. It was not written this way originally by the doctor, but transposed by Grand Avenue. This means that I have been taking a medication in the wrong strength for the past three months. Another reason to avoid this pharmacy at all costs. read more

Terrible experience. Vet called in prescription for my elderly 8 lb dog on 5/14. Called 5/19 for status. Was told didn't have it but should have it by 5/22. Called 5/22. Still didn't have it. Maybe by end of next week. Why didn't pharmacy call or text me with this info so I could possibly take it to another pharmacy??? Too late now with weekend and holiday. read more

BEWARE OF THIS PHARMACY I tried so many times to give this place a chance, but today was the last straw. I had several issues with them in the past with delays in filling my script and incorrect medication information. But this week was on another level. Last week (10/13/2025), I requested a refill of medication. Nothing narcotic, just compounded Progestorone. I requested in advance as I knew they were going to need to request more refills from my physician. I gave them a full week before calling and was told that they sent a refill request back in September, which obviously made no sense to me since we are in the month of October. The girl on the phone was the rudest person and I was being so patient and nice. She told me that the doctor did not respond to the refill request sent. So I told her that I requested the refill in October and she was finally able to locate the request. When I asked her to repeat the fax number of my doctor's office, she had a number from over three years ago. He has since gone into private practice. When I told her that the information they had was incorrect and offered the current address and phone numbers, she refused to take the information and gave me some BS excuse that the pharmacy does not allow patients to provide their doctor's contact information to them. What??? Like what the hell? How are you supposed to call the correct number if you do not have it to begin with. She got very upset with me and put me on hold. When she came back she provided the correct contact information for my doctor. I assume she looked it up on the internet. She told me that she would resend the refill as a favor (as they do not send refill requests more than once???) and will let me know by text when the medication is ready to be filled. That was on 10/21. On 10/23 I had still not heard back so I called again and they told me the doctor called the script in and they would be sending me a link to pay that day and then fill the script. By this time, I literally have one day of medication left and am getting a little worried. As of today 10/24 I never received any communication. I proceeded to locate another compounding pharmacy in the next town and they have already transferred the script and it is filled and waiting for me. They advised that this other pharmacy is "no good" according to other patients who patronize them. Another thing that I want to mention is that I went to this pharmacy to pick up my medication last time as per usual it took forever to fill. I now know why they offer delivery and mail service. You do not want to see this place. IT IS SCARY. Does not look anything like a pharmacy. It looks like an underground drug house. It is filthy and disgusting. There are no less than 30-40 people working and both the front and back doors are wide open with insects flying in and out. I was disgusted. I should have stopped then. I am new to town and was desperate for a compounding pharmacy in my city. Unfortunately, I will need to go to the next town over to find a reputable place. I do not know how this place is in business and has not been shut down. YOU HAVE BEEN WARNED. read more

Long wait periods on hold. Will not check (fax) for updated script; you have to call them and wait on hold for up to an hour just to ask them to check the electronic log to get the prescription. They will charge you twice if you cancel the prescription. There is more but other reviews list same problems. read more

If I can give this pharmacy less than one star rating, I would. They have filled my med wrong and tried to negotiate with me if I would keep it even though it's the wrong med. my medication was a topical control med. the second time, they don't honor refill dates and that patients are running out of meds. Third time, they still haven't started making my medication that I phoned it 8 days ago and still unsure when they'll get to it . Simply despicable read more

They are very slow, and the communication is awful. The pharmacy itself is very messy inside. I don't know how they could possibly stay organized. The only good thing about them is the price is much better than some of the other compound pharmacy's around here. read more

I dread every time is time to fill my prescription. Every time I call it's always busy and end up on hold for hours. Then when I finally get a hold of someone they rush you to get off the phone. A couple of days ago I requested for prescription refill and address change, days went by and nothing. I called two days later early in the morning and no answer, called later that afternoon and had over an hour hold. Finally got a hold of someone they sent me payment link etc and it got done. But then after payment sent I still had to call 5 days later for them to ship medication. read more

Get a compound med from here and always on time with zero issues. It is packaged well, has to be kept cool, and it has always met the requirements my doctor recommended. If use them you won't be disappointed. read more

They have had a refill since 2/10, still not delivered as of 3/3. - 2/27: was told it would be delivered 2/28 - 2/28: came and went without a word - 3/1: was told via voice mail that they were just calling the warehouse - 3/3: not a word - 3/4: my doctor's office was told that maybe by 3/4, but more likely 3/7 They started off fine, but this is now the second time the refill has been delayed a week or longer. Last time I gave them 14 days, I bumped it to 18 this time. Now they are not transferring the prescription that can fill it immediately. Too many people are having issues with this pharmacy and probably do not realize that a complaint can be filed with the Texas Pharmacy Board. read more

This is the second time I have had an issue with this place. First time they missed up my prescription and finally fixed after5 days and it arrived on 6 day. So that prescription was FREE- and was told next refill would be free again. So ordered refill - they wanted $ . I explained what happened - I was told person MGR ( she was one who said free about refill) was out of office be in next day. So waited any extra day - for response - it's been 4 days no response. So when I go to my Orthopedic I will let them known. Why Texas Orthopedic is big company this pharmacy. grande Ave Mixes up all their compounds- I feel like that they didn't stand behind their promise. read more

The pharmacy manager is a complete joke. They'll take prescriptions and wait 5 days to tell you they can't fulfill them. It also routinely takes a week+ to get medications back. read more

I have been without my medication for over a week and was assured it would be shipped out last Wednesday. When I called to check on the status today (Friday), no one answered the phone. After waiting on hold for over an hour, I had to give up. It's incredibly disappointing to feel left without support, especially when it comes to something as essential as medication. I hope they address these issues to prevent others from going through the same experience. read more

It is impossible to get a human being on the phone. They say to text message but that is also a hit or miss on responses. As far as pricing and delivery that part is great so they get a couple of stars for that. However, either they need to get a better phone system, outsource or hire to answer it, something has to give. How can people ask questions if no one is there to support? read more

Please make it easier to check the status of our prescription. Calling gets you no where, but having to hold for what seems like eternity. It's irritating having to go in person in order for the prescription to be filled. People work, having to take off from work to go in and told to wait for them to fill it is crazy to me. Also please fix the new email link with something less misleading. read more

I had surgery a week ago and i felt so tired i needed a pick me up. I called and made an appointment. I walked in and felt at home. They started the IV and I sat back and took in all the vitamins. I feel great but i am going back tomorrow for more saline just to make sure I'm really hydrated before i Fly home Saturday. Thank you again for helping me. read more

Grand Ave Pharmacy - IV - Pharmacy Near Me - Pflugerville, Texas

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I have a prescription still on hold due to the doctors not replying to a request over a week ago. This is a problem. The pharmacy did reach out to the doctors but got no reply and didn't try again. Listen, I get it. They are busy but if the doctor sends a prescription, the patient needs it. A patient can die without certain medications and to just stop trying to reach them is unacceptable. It took me calling them to find this out! I had to call both my doctor and the pharmacy and do THEIR JOBS because they won't do it. If my medication could be filled anywhere else I'd use someone else. Unfortunately, this is what I'm stuck with. read more

UPDATE: 2/13/24: Great customer service by Deanna. Had some issues with a prescription but she made it right and apologized. Sometimes issues are out of your hands (like delivery) but showing a customer that you will go above and beyond to make it right goes a long way. Thank you! I've been coming here for about 8-10 years and the last 3 times I've filled prescriptions it has been a mess not to mention this last time was the worst. I had a prescription that was suppose to be delivered on a Friday, I waited from 8:30am till 7:30pm and no one arrived. I called and spoke to Deanna and was told the driver tried to deliver but there was no suite number on his paperwork. Why this happened I have no idea because I gave all the information to the Pharmacist Nick. The driver could have seen the business name on top of the door but I think he was just being lazy. Anyhow, it took 3 attempts for this guy to deliver and only because I called again at 230pm because I was told someone would deliver by 11am which that didn't happen. I'm not sure how they have a 4.5 star rating as a few months ago I looked on google and saw there rating at 3. With all of this back and forth with Deanna there was never an apology. The pharmacist messed up on the address, I was overcharged and was never told until I saw my credit card charge, I spoke to Deanna again and was told the pricing went up. She refunded the difference because the Pharmacist confirmed the pricing with me when we hung up the phone. I've used them for a long time and its unfortunate how this was handled and with no apology. This is not the first time. I will not be coming back here and found a couple of other compound pharmacies to use. read more

Amazing, friendly, and professional staff! Their prices and quality of compounds are unbeatable!!

This is for their testing spots: my husband got tested on Monday at 9am and they were out of the rapid test (as their giant sign says they have).. so PCR it was. He was told 72 hours for results.. 72 hours have happened and we called right now the main pharmacy.. the pharmacist said they are on a 7 DAY turn around and this starts from the time they receive the test (as it's mailed in some where ‍‍)... this is also ONLY business days. DO NOT go to their testing places as you won't know if you had Covid until after you are done with Covid. The kiosk areas are not honest with turn around times and 7 days+ needs to be said for transparency. So please know this before going... it's first come first serve and you won't get a rapid test... if you want rapid make an appt elsewhere (good luck!!) or stay and quarantine at home. Austin can't keep up and this needs to be said. read more

Please, someone just answer the phone for once. 3 months out of 5 months it has been horrendous trying to contact this place. I really appreciate the medication I do, but I can't drive out 30minutes just to ask a question or ask someone to revert back the double charges. PLEASE, I hope the owner sees this and really correct this customer service issue. read more

Buena comunicación ... les importa el Cliente en realidad ... Son bilingües algo suprema mente importante read more

I have been contemplating this post for two months now. I have been treated by Oak Hills Med Spa, 2756 Elkton Trail, Tyler, Texas, seeking assistance with weight loss through the medication Semiglutide and counsel. Cory was very nice as far as counsel goes; BUT he has been ill-informed that the medication takes several weeks to actually affect your appetite. (I've been on it for 19 weeks now, with no results.) I have contacted the compounding pharmacy (Grand Avenue Pflugerville, Texas) twice informing them that the medication has done nothing to curb my appetite. I have also informed Oak Hills (Cory) at least three times that this compounded semiglutide is not effective. I keep getting told to be patient, it will work eventually. I have questioned many people that have used a semiglutide medication compounded from OTHER pharmacies with excellent results in regard to appetite control. I have hesitated to say I've been scammed out of $620 but that is how I feel; like I've been scammed. Maybe Oak Hills is being scammed too, since they are still using this pharmacy to fill compounded, ineffective semiglutide prescriptions. I lost a net zero pounds in four and half months. This compounded medication from this pharmacy has absolutely ZERO impact on appetite control and no one in the pharmacy or Oak Hills Med Spa is acknowledging or addressing this issue for me. I WILL NOT RECOMMEND OAK HILLS MED SPA TO ANYONE FOR ANY SERVICE AT ALL due to the fact that they are using an ineffective medication. I WILL NOT RECOMMEND Grand Park Pharmacy at 1615 Grand Ave Pkwy #104, Pflugerville, TX 78660 for any medication or service. read more

They were so rude and very unkind when I asked what insurance they take. Wouldn't use my Good RX coupon and felt like it was frowned upon or something that I even wanted to use a coupon. Not coming back. read more

Trust me I know waiting in a line that could be 2-3 hours long is stressful. Working 16 hours days to get people tested is not something I want to do, getting covid while testing the community is not something I wanted either. Since gatherings started on thanksgiving we have seen a huge increase of people needing to be tested. Be patient with us as all of our testing administers are trying their best and putting their lives and families lives at risk every day. read more

Long hold times when you call, poor communication, if they don't have your medication available to ship out on the day you originally schedule it, they just change the shipping date without notifying you. Had refrigerated medication scheduled to be delivered Tuesday because I was flying out of town Wednesday. My delivery date was changed to Wednesday unbeknownst to me so I had to call around (while boarding a flight) and find someone to bring the delivery indoors and store it in their refrigerator so it didn't sit out in the hot sun. I called the pharmacy at 6:35pm to try to intercept or reroute the delivery but got an automated message saying it was closed. I am still unclear as to what the hours of operation are as the pharmacy website, automated message prompts and & text messages they send me all have different times. I've tried contacting their on-call service multiple times but the voicemail box is always full. Another occasion my refill delivery was pushed 3 days further out because there was an "oversight with documentation". I assume this means whoever I spoke with just forgot to process my script and never actually scheduled it to ship out. I missed 3 doses that week. I am a pharmacist and I've worked extensively in home health, home infusion and specialty care. It's alarming that the this pharmacy's current workflow/process has caused me to have medication adherence issues. Promoting patient care and facilitating positive medication therapy outcomes does not seem to be a priority. This pharmacy is fine to use for medications treating non-life threatening/surface level ailments - i.e. wegovy/ozempic/ compounded GLP-1 alternatives for weight loss. I would avoid this pharmacy if you have a critical condition that requires close monitoring and access to a pharmacist for medication emergencies. I will be transferring out to H‑E‑B. read more

On Spectrum News, I saw a highlight on Grand Avenue Pharmacy. I was especially interested in their making hand sanitizer there on site. I called and placed an order. Today I went to pick it up. As I was standing there waiting to be helped I noticed Deanna assiting a very disgruntled customer. She was most patient and calmly came to a productive solution. After that customer left, it was my turn. I had a special request and need. Again, she carefully listened and quickly offered a couple of doable solutions. I was impressed and grateful! Thank you Deanna for providing your customers top notch service! I will return! read more

They are incredibly friendly and deliver right to your door which is amazing! The reason I am giving them two stars is because I was using People's Rx for 4 months and then I switched to Grand Ave Pharmacy because it was closer to my home. The same prescription I got at People's Rx was $45 for 100 ML. Grand Avenue was charging me $45 and sending only 30 ML at a time. I was running through my daughters medicine within 2 weeks or less depending on who filled it. The bottle from People's Rx lasts us a month so I just switched back to them. It's worth the drive to save $45 a month. When I asked why it was not filled to the 90 ML which is what the doctor prescribed I was told the compound wouldn't last that long and still be effective. However, I had never run into that issue with People's Rx. It always lasted and was just as effective until the end. People's Rx was giving me an extra 10 ML because they said you always end up losing a little when giving it to a baby so they try to be generous when they see that. read more

I had a family member who I cared for post surgery last November whose medications were filled and delivered by this pharmacy. I wanted to give them a well earned 5 stars because they delivered his rushed medications same day after his surgery, and the pharmacist technician also called to check on him when the medications were ordered. During these times where most of us have the luxury of working safely from home, medical workers like this who continue to work (and provide delivery service) deserve our appreciation. Thank you! read more

This pharmacy is hands down the best I've ever found. It's a little bit of a drive for us but it's Worth it! Deanna is the best ! She's always the person I asked for what we call because she is so kind, friendly AI and accurate in dealing with insurance issues and her customer service skills are out of this world! She makes having prescriptions filled something I don't dread anymore!!! read more

Okay sooooo long story short. I was getting a COVID-19 test right before thanksgiving and There was a glitch in the system at CVS and my appointment was cancelled. CVS referred me to grand ave pharmacy. YALL THEY SAVED ME! They were able to get me in within 2 hours! And it was rapid and i came from Dallas! I wouldn't of been able to see my family if i didn't get this test today! THANK YOU ALLLLL SO MUCH :))) 5 starrrrrrs and they were so nice and didn't make a fuss about me being late at all! read more

Grand Ave Pharmacy - Pharmacy Near Me - Pflugerville, Texas

Delivered to my door. Way past fair pricing and the service was excellent. My dr. sent the scripts here and with one VERY PLEASANT phone call it was at my door read more

I was so excited to see a local pharmacy open up here in Pflugerville. I always prefer to shop local small businesses. I dropped off a new Rx to give the place a try. I didn't expect the incredible service I received while there. The rx I dropped off was a regulated substance and required a lot of paperwork and insurance hurdles. Chris worked at it until he got my co pay down to where it should have been. Yes, a pharmacist called an insurance company and argued on my behalf. We have now moved all of our prescriptions to this pharmacy and we're very happy to have a place like this to go. Oh and did I mention they deliver!? read more

Effort should earn stars, so I give them two and feel generous in doing so. I spent nearly two weeks trying to manage my pain from total knee replacement surgery, because this pharmacy couldn't get my prescriptions filled. The obstacles were likely beyond their control, but their customer service handling of the problem lacked by a way more than a mile. It was a gulf broadened by my past experience with Osco Drug and CVS (formerly Eckerd's) where I was managing stores. Compound that with 15 years of customer service with HEB, and you can understand the militant customer I tend to be. I try to understand 'issues' and reasons, but I've never been able to swallow excuses. From miscommunications with the physicians office, 'missing' faxes and AT&T's multi day outage with Internet connection, my patience finally ran out. I moved my prescriptions from HEB to a local Rx because it's about a mile from my house, plus they offer delivery, too! I tried to love the very local Rx. It tried to win my trust and loyalty. In the end, at least for now, we don't seem to be a fit. Maybe I'll try again later, after we both get our kinks worked out... read more

There were a few hiccups in getting the prescription delivered, but they fixed it with genuine sincerity and all was correct in the end. Good location, friendly staff, and they were able to get the personalized meds that I needed. If its needed, I'll return for the good customer service... here's to getting healthier! read more

I can not say enough good about this lil' pharmacy. My son is prescribed a medication that requires compounding. For 7 years it has been a struggle with insurance to allow the compounding. Not only was Grand Avenue up to the task, when insurance denied they step to the plate and made sure my son got his medication. They as a business with a wonderful staff have renewed my faith in humanity. The delivered the medicine to my home as well. I LOVE this pharmacy!!! read more

I really wanted to like this pharmacy because my primary care physician recommended them. However, they have no structure in their order and delivery process. At least 3 times, I called in for the refill and they "missed" the phone message so I ended up running out. Once they were supposed to deliver but tried to deliver to my office after 5 pm on a Friday. I drove over Saturday for the prescription, and they couldn't find it the medication. Apparently the delivery person is supposed to put the undelivered prescriptions back in the office at the end of the day, and this didn't happen. The delivery guy didn't answer his phone when they tried to reach him. Another time, they didn't have the filler material to put into the capsules so they just didn't fill the order - and did not let me know. I had to wait several days for their order to come in and for the compounding to be done. Most recently, they missed the refill request again, though I called on Monday and was not due to run out until Friday. When I called on Friday, the person I talked with didn't have a clue about what to do and gave me incorrect information. When I talked with the pharmacy manager, she offered to create her own tickler file to make sure the refills got done on time, which was nice but not a reliable solution. What happens when she leaves or is on vacation? I could overlook one mistake, maybe even two spread out over time, but this was continual. I realize that human beings make errors. But this is a pharmacy, where they dispense medications that people depend on. I expect an operation that runs far closer to mistake-proof - and one where errors can be caught and fixed before the patient discovers them. No excuses. I have spent far too much time waiting for them and have moved my prescription elsewhere. read more