My wife and I decided to try this place after we found all the other coffee joints had closed at 5pm in Solvang.
The YELP photos looked legit and the location was up the road, within a short driving distance.
Boy were we hoodwinked by this place!
We ordered two coffees and one of the deserts that decorated the display case.
The coffee was a tragic watered down liquid, even a CSI would have difficulty finding the presence of caffeine.
The desert repelled our plastic fork, dense, old and sad.
I wanted my sugar rush and like an addicted gambler I was determined to strike gold. So I ordered a chocolate cupcake and a lemon meringue desert.
The only thing that came our way was Deja Poo, the cupcake was old, vintage 90s old and the lemon meringue was sour, old sour.
We complained about the old desserts that we were given, these were NOT desserts from the display case but were from the old pile behind the counter. Their response was to offer us more old desserts.
We responded with an assertive "No Thank You!"
Upon leaving the premises and people exiting the casino with ice chests, I decided to call customer service and offer them my opinion.
Veronica the customer service person kept repeating to me that I was calling the wrong department and if I wanted to file a complaint that I needed to file it online.
My response was: "Look Veronica I'm doing you guys a favor and I'm doing this because I'm embarrassed for you guys, there's no way that I'm wasting my time and going online."
"If you care about your job and the future opinion of your casino then I would suggest that you at least write something down and share it with someone that does care!"
My take away impression was that history does repeats itself and failed businesses continue to live in a paradigm of Paul Revereism, not heeding the warning call because they're too busy gambling with their reputation!
There's a reason most people dislike flies, typically they don't bring a good experience.
They definitely need to change their name to the Shoofly Casino.
So if you dislike bad experiences, just keep driving to a place that cares. read more