As much as I enjoy the food and the ambience at Gott's in Kentfield, they are still (many months later) working out the kinks. The service is SUPER nice and they'll give you anything you ask for...and with a smile BUT the wait is eternal and is usually comes with issues; something is missing, something was wrong, not cooked to order etc. That being said, this Gotts location (unlike the one in Napa) is HUGE...and perfect for large gatherings. It's also located in a very nice shopping plaza with ample parking, a kiddie playground and a froyo shop next door. Tip: if you hate their ketchup, they offer Heinz...just ask for it. read more

Gott's Roadside - Onion rings ($4), Cobb Salad ($14), Cali Chicken Sandwich ($13) - American Near Me - Greenbrae, California

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I am a big fan of Gott's and really liked this new-ish location. Quality was great and loved how open the place was as well as the outdoor eating options. I ordered a salad and my kids had Gluten Free burgers/Dogs (Kids's Menu). Quality was great for a decent price which is refreshing nowadays. read more

Their menu sounds amazing but falls flat on delivery. The prices are too high for what you're getting. Please believe, I want Gott'a to be good, I really do. But the last few times I went, the burger was mediocre at best, fries are barely warm, tacos are "meh". Salads are good. They do have Pliney on tap though! And their shakes are fantastic! read more

2 stars for cleanliness but that's it. The food was just lousy. I had the bacon cheeseburger. The bun was refrigerator-cold, the patty was overcooked and dry, as was the bacon. My husband had the falafel salad. 3 overcooked/dry falafel balls on mostly bland lettuce and terribly overpriced. We shared a plate of flavorless onion rings that averaged something like $1ea. The person taking orders repeated the same thing to customer after customer like a robot without making eye contact. Don't think we'll be returning when there are so many other places to eat. Way to go, Gotts. read more

This is for a Sept 30 visit. I've waffled for a long while, but feel this is important to share. Buckle up, here it comes...... 1 Star for the long history of eating at Gotts Roadside, at every location...multiple times. I mean like 35 or 40 visits between all properties. 1 Star for the guy who helped at the front counter taking our order. That's it. This was the worst failure of customer service, operations and follow up I've experienced in a long time. I gear my reviews to always try to be constructive. I will continue that effort here. We (my son and I) arrived at 7ish, hopped in line. I was on the phone so not sure what time exactly I arrived but phone call started at 6:55 in my car and ended at 7:05 in line. Important to note because we finally ordered at 7:24. Two specialty burgers, brussel sprouts, onion rings and two ice teas ....with the 20% tip 51.00 ish $ After getting our iced teas, we sat .... My pager went off about 7:46. Not bad, 20 minutes! Then went to pick up my food! A line with 8 people in it, plus another line with 4 people.... . I watched 1 person serving both lines. I watched two women move at snails pace behind the scenes, walking around maybe bringing food from the kitchen to t2he holding area. But not helping the poor guy serving both lines. When I neared the front of the 8 people line the was a sign that said online orders. When I peered at the other line it said pager pickup. So I moved to that line. At that point I got to the front and it was 8:03 My food was cold, and the guy was unhelpful and overwhelmed. I asked for a manager to meet me at my table. We poked at the food to see if it was edible. No manager. I went in the front and asked that a manager come talk to me for the second time. She came out, now 8:08 ish. She was obviously working hard, probably in the kitchen as she looked as if she had food on her. She listened and said that the kitchen was closed but she could turn the burners back on and redo the food. I said I don't want to wait- please just refund our money. I was angry, showed my frustration and said she would give give me a refund. She disappeared for a while and I had to go in again to find her and the same cashier who took my money, again politely informed me she was in the back refunding my money. I said we are not waiting any longer, just make sure she voids the transaction. We left..... as we were sitting in the car deciding where to go. My phone rings, it is the manager saying my order was ready. I said we had already received a cold order and left. She then said she had turned the kitchen back on and redid our order. I said we were told you were refunding our money..... She said sorry and the order was here no charge. We went back to claim the food this time clearly warmer. BUT- Sadly the food was overcooked and not good. I am In the hospitality industry and know the difficulty of operating with short staffed shifts and less experienced managers. But at some point your people need to step up. I haven't been back, but will try a different location again as I trust this was a one off issue. Would love to hear from a Manager. read more

Gott's Roadside - Oily overcooked onion rings - American Near Me - Greenbrae, California

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Quality meat but small patty size for the burger that is packaged within a fair brioche bun with fresh ingredients but it's pretty pedestrian stuff for the price point they seem to get away with charging customers. Super busy snd usually crowded with pagers to keep you posted when your food is ready to pick up. With many other local options for more qualty burgers at similar prices or better I would probably pass next time I'm passing by. read more

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You're only as good as your last meal! After an initial favorable impression and several menu favorites, my lady and I both experienced a terrible case of FOOD POISONING on September 9th thanks to Gott's Roadside in the Bon Air Shopping Center in Greenbrae, CA. Curiously, we had not eaten before or after our meal of two Vietnamese Chicken Salads that we had grown to enjoy. Within about about fifteen hours of fasting, we began to experience extreme diarrahea, nausea, and vomiting. Over the next two days, our rushed trips to the toilet exceeded fifty, we continued to experience pain and nausea, and we both experienced bouts of vomiting. It is now Wednesday, and we are still not quite back to normal, but maybe we were lucky. It could have been worse. And suffice it to say, we are both two of the luckiest people heath-wise with me never missing a day of work in my entire life. If I were still working, Gott's Roadside would have stopped that streak! As much as we enjoy the location and service, we both can't quite see ourselves returning to Gott's Roadside. Hopefully their sanitation/quality controls won't have you vomiting or running to a toilet! P.S. Nine days after the incident, neither of our stomachs are quite yet fully back to normal. This was bad! read more

Food is almost always extremely slow to come out, cold, and soggy. Given a number of chances to still make such garbage

I'm still scratching my head to figure out why I just spent $18 (after tax + tip) for two bland fish tacos. Sorry, Gott's - but I feel a bit gipped. Let me first start with the positive... - Friendly cashier lady. - Plenty of seating. - Family friendly - Wine + beer - Good spot to watch sporting events (today it was rugby). Not so positive... - The place was pretty much empty today (11:30am), and it still took over 15 minutes to get my two fish tacos. - The tacos were fine (not great). They def needed some extra flavor (thankfully, the dish came with lime wedges and there was hot sauce on the table). - The restaurant is pretty devoid of personality. It's just a large cavernous space - almost feels like a cafeteria. This Gott's definitely doesn't has the same fun/family vibe of their St. Helena location. All in all, I'm glad that I finally paid a visit to this restaurant. However, I don't think I'll be racing back to dine here again. $18 for two measly fish tacos? Seriously? read more

Gott's Roadside - Baja Fish Tacos. - American Near Me - Greenbrae, California

Good food , nice atmosphere, convenient location Mahi mahi fish tacos are good , cheese fries are great Ice cream bar Alcohol bar and big screen tv with game on read more

Gott's Roadside - Mahi mahi taco 2 per order - American Near Me - Greenbrae, California

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Food great, service great, best milkshake you'll ever have. The table very clean, they know how to treat their customers. I also loved how clean bathrooms were, I loved the sanitary door opener. Overall 10 out of 10, z read more

I was excited to see a new Gott's location at Greenbrae, perfect for a bite before heading into Point Reyes. With the poke tacos being such a hit for us at their Oxbow location, we both ordered it so we didn't have to share. Despite it being the same chain, these underwhelmed on two levels. The poke did not seem as marinated as the Napa ones and there was way too much cabbage therefore shorting the amount of poke (very obvious in the pic of the middle taco) where there were certain bites especially at the ends that were cabbage only. I am hoping this is just a training issue in terms of consistency but I guess I will have to stick to the Oxbow location from now on. read more

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Weird that the reviews are lukewarm. I throughly enjoyed my food here. We had Green Chile & Kimchi burgers and Baja Tacos with sweet potato fries. The food was served quick and hot. The burgers were thick and flavorful. I would eat this again. Will probably be back in the area in the next few days. So delicious! read more

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Awesome location! Their seasonal specials are typically amazing and their staple items on the menu are fantastic! The team is amazing and Edwin consistently ensures that you are treated with the upmost respect while you dine! read more

The food is fantastic- I always come for a burger or the ahi sandwich and I'm never disappointed. So happy not to have to make the trek all the way to Napa to get my fix. I would say the biggest issue here is the customer service. It's order at the counter but on more than one occasion I've had an experience where the person taking my order acted as if I was inconveniencing them. I've even got the dreaded "Is that it? is that it?" At the pickup window while asking where I could get ketchup I was met with a scoff- sorr-yy if it's my first time dude. I think if they can dial in the customer service it'd be a five for me. read more

Everything here is delicious and fresh! I love that they have the impossible burger and nuggets, both of which are amazing! I also got Ahi Poke Tacos which were super crisp and tasty! Highly recommend read more

For a casual, reasonably priced meal, Gott's is great. They have so many choices and everything I've had has been very good. I personally recommend the burgers, especially with the lettuce wrappe although the bun is worth it too! Also the Caesar kale salad, and onion rings are very good. The beer selection is very impressive. Lots of space and parking at this location. read more

Very casual vibes, you order and collect at the counter and there's shared tables or booths Good food, simple yet nice service, clean space and lots of parking read more

Love this place. Staff are always friendly and the food is great with lots of options. I recently had the impossible cheeseburger. Actually my first impossible burger ever. It was amazing and super tasty. I honestly wouldn't have known it wasn't meat. Also had it with a side of sweet potatoes fries. So good that I went back a few days later to have another one. Definitely check it out. read more

I was with my friends and we all ordered separately and they took so long to make my food that my friends left me and I was the first one to order. read more

Gott's Roadside - American Near Me - Greenbrae, California

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Ok so I just tried the ahi burger and it was delicious. If you come here I definitely recommend you give it a whirl. Unfortunately, the price to portion size is still off. With the burger being a whopping $16 for no side component, it is a bit hard to justify the price tag. But the burger is really good- so I'm torn on the price and the deliciousness. read more

Gott's Roadside - Ahi burger- a must!! - American Near Me - Greenbrae, California

When I heard Gott's was coming to Marin, I was really excited that it would be great addition to the food scene. I have eaten at their San Francisco Ferry Building, and gave their famous Ahi Tuna Burger 4 stars. Today I stopped by after the lunch rush and was surprised to see a line out the door; and there were only 2 groups ahead of me and one ordering. So, I was number 4. On a hot day, seeing how much space they rope off at the entrance so you don't stand on the big ENJOY, I don't get why they don't just snake the line to the right and double back to the left to order so people don't have to stand outside for so long. I decided to try the Mahi Mahi Fish & Chips for $16.99. It's beer battered and comes with fries, tarter sauce, and American Slaw. Since I was by myself, and curious, I just stood near the area where you pick up your food and watched what was going on... They have a lot of people working there; but, when I came in only 1 person at the register. Given how hot it was, they could also have kept people from standing outside on a hot day by opening up another register. The most shocking thing I saw, and I have never seen this anywhere, and it really concerned me was that one guy wearing latex gloves had the job of going to each of the several waste bins in the cooking line, and pushing down the garbage with his hand! He seemed to be doing a good job, and probably exactly in the way he was trained; but, I kept hoping he wasn't going to touch any other surface or food with his hands. Fortunately, it looked like he never did; but, I couldn't image that he's the guy that gets that job! There are other ways to push down garbage in a waste bin without having to use thin latex gloves in a kitchen! Interestingly, no one else I saw working there was wearing gloves except the guy with the garbage job. Personally, I don't mind that kitchen staff don't wear gloves as long as they wash their hands (which I saw people doing). As for the Mahi Mahi Fish & Chips, as the photo shows, the 5 pieces looked good, and the batter had a pretty good crunch; but, I couldn't believe how soft the fish was and how plain and unseasoned it tasted. The only cause of the softness I could think of was that it wasn't as fresh and firm as it could be. Over all it was a disappointment, hence the 2 star review. As for the fries, they were just so-so, and the American Slaw is basically shredded vegetables without any sauce. It really added nothing to the dish other than bright colors. If it were me, I would had some Ahi Tuna Burger sauce to it. Another tip I would give them is to figure out a way to hand out the plastic eating utensils, and salt and pepper when the food is ready. While I was waiting, several people would get their food, walk over to where the condiments, water and napkins are around the corner, realize that there are no eating utensils or salt and pepper at that counter, and then wander back to where they picked up their food to ask where they could find them. At a minimum the person handing out the food, could point out the items that are only available at that counter. If I go back to try more things, I can update my overall review rating. For me, it's all about the food... read more

Gott's Roadside - Mahi Mahi Fish & Chips with Fries, Tarter Sauce & American Slaw for $16.99 - American Near Me - Greenbrae, California

We like GR . Used to be Taylor's Refreshments . This new location is so cool , airy , lots of windows & seating in various places . Staff , are really amazing , in that all happy, friendly , helpful & Just plain sweet . Food so good . Love the salads , burgers , sandwiches . Heard the shakes are delicious , such an amazing wine list & fantastic beer list , featuring many local brews . They have a great mineral spring water , I loved and had never seen before . "Mountain Valley " so good . If u are in Marin , or Greenbrae , hop over to Gott's. Other locations also , but this is my fave . read more

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Gott's is fantastic. Everything is well made is delicious . The salads are great, as are the burgers, tuna tacos, veggies burger, etc. No idea why it only had three stars! read more

Gott's Roadside was always a place i wanted to try. finally went by one i could patronize. Yuge dining area. great views. leisurely seating. naturally menu pricey to pay staff, rent, and purveyors. offerings: burgers, salads fries, sammies, seafood, hot dogs, wines, draft beers, shakes, floats, kid's menu, soft serve ice cream, beverages.... eats: hamburger(7.99), ordered medium rare loaded burgers (12.99) -"lettuce, tomato, pickles, secret sauce on baked egg bun" -came out mediumish, little pink, no juice, some burger taste added brown mustard, tangy, slightly spicy. -better than the burger chains, not as good as Beep's or other known burger purveyors. not a good value. good burger, not great. crumbs: -fabulous personal service -5ish minutes to order, 15 minutes wait for food. -flatscreens tuned to sports. -wines (12) draft beers (7+) on pricier end. -gourmet pricing for slightly better than average food. maybe other entrees better quality, prices still gourmet. read more

The grilled mahi mahi tacos on the menu say they are served with CREMA. The counter told me it came with SOUR CREAM. There is a big difference between the two - crema is the way to go for fish tacos. Other than that they were nicely piled with cabbage, fresh orange slices that had the skin removed and thin jalapeno. But please make the change to CREMA if that is what is on the menu and don't have the team disagree with the patron about it being the same as sour cream! read more

I really wanted to like this place- because I live nearby and have enjoyed my previous experiences at the napa location and the ferry building location. My Experience: 1) Ordered two cheeseburgers, fries and a shake 2) Received everything I ordered but--- the two burgers were raw and lukewarm. I typically like my food to be hot. The manager who was very courteous agreed that our burgers were rare-- kindy sketchy for ground beef. He took one of them back and made a new one. While this one was warmer, they had put way to much lettuce- which ruined the taste of the whole burger. Making a burger shouldn't be rocket science especially if you're charging your customers $8.99 for a burger. I have mixed feelings about going back- a little scared of getting salmonella- but I want to give it another try because of nostalgia. Actually wait no there are so many other places in the bay that I haven't tried. Also, when there are such great burger places in the vicinity: super duper, habit, counter, and soon to be shake shack, I am unlikely to ever go back. read more

Boy has this place really slid downhill from Taylor's refresher. Burger had that brutal taste of creosote which is a sign of a filthy grill. Fries were cold and greasy. My kids didn't even finish their burgers or fries. For a 17 dollar burger. Hard pass. read more

Completely messed up my order for a Western burger. No mushrooms and only a tiny half piece of bacon and burned patty. When I complained the next time I returned, they didn't apologize nor offer anything to make up for that, just saying sorry they can't do anything, which is frustrating and terrible service. I made the mistake of ordering another 2 burgers that 2nd time around, but didn't tip. Boy they completely messed up this order. Requested gluten free due to an allergy and dairy free. They included cheese and fried onion rings which have gluten, so my partner could not even eat this order. The double burger I got made me sick with stomach aches! I guess this is what happens when you don't tip. Stay away from this place! Very bad experience. read more

Good food. Terrible service. Borderline insulting with a sassy attitude. There are so many other places that are much better.

Every time we go we are disappointed. Thought we'd give it another try. Food was terrible and cold. Grilled cheese cold and very little cheese Fries cold and hard. Burger luke warm. Complained to manager who did nothing except say ...so you didn't like it ? read more

Most Incredible crab sandwich I've ever had in my life! And I couldn't believe it was from a roadside stop! Wine was amazing as well! Everything was so good! Will always stop if I ever come across another Gott's read more

3.5 stars, very close to 4 with a few tweeks. Being that Mr B and I are burger hounds, we knew we had to try the newish Gott's Roadside. There was a line to order on a Sunday at 4:30, so that could be a good sign (everyone loves this place!) or a bad sign. (slow service) I think it was a bit of both, as Gott's is still trying to get it's groove. The staff looks young and inexperienced, but enthusiastic. We ordered a hamburger ($8), Green Chile Burger ($10), onion rings ($4), and a vanilla malt. ($7.25) So, prices a bit higher than your average burger joint. After ordering the food it took 15 minutes for pick up. I thought that was a long wait, but I was also starving and impatient. Now for the food: The food all came out warm to cool. The burger meat was very well done, which is not fun for someone that enjoys rare to medium rare. The flavors of the onion rings and burgers were really good, so if they had been cooked to our liking and hot, Gott's would have nailed it. We will be back and stress when we order that we want medium rare and hot food. That would be a 4 or 5 star experience! read more

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Solid fast casual burger and fries plus soft serve ice cream and full bar with sports on TV all under one roof. There's also a small playground for kids outside. What's not to love? read more

I've always wanted to try Gott's. My mother in law lives in Saint Helena and the one there is always packed. I was excited when I saw they were opening one here and couldn't wait to try it. I waited in line for at least 20 minutes, another 10-15 for my food. I ordered was the cheese burger. It looked amazing but it was just okay good. Nothing to rave about. I did get a free sample of the soft serve ice cream while waiting in line, that was delicious. If I ever pass by and there happens to be no line, I will stop by to try something new. It just didn't impress me enough to ever want to wait that long again. I will say the staff was friendly and they all seemed to be working extremely hard. read more

Well, I did come back - 5 years later. Totally forgot I'd written a 2018 review. My current review would be exactly the same as the previous. Bland fries, tasteless bacon cheeseburger. Very disappointing!! read more

An amazing selection of burgers - was in a hurry so just got cheese burger and fries but the wait was not too long. I want to go back and try the kimchi burger - looks amazing. read more

I went to Gott's for the first time today. Overall, I was very pleased with my visit. The staff was very nice and willing to answer all my questions, which was very much appreciated. It was an early lunch, I got there around 10:45 or so. Only one other family there at the time. My order took about 15 minutes to come out, seemed kind of slow since there weren't any other orders in front of mine. As for the food itself, it was very good. I had a double cheeseburger with bacon and fries. The burger was cooked perfectly. Very juicy, which I like. The messier, the better, I say. The fries were hot and crispy. But, they needed more salt, I like salty fries. Thankfully, the staff gave me a couple of salt packets. I did enjoy my visit and plan to return soon. read more

Gott's Roadside - Perfectly cooked french fries. Needed a touch extra salt. - American Near Me - Greenbrae, California

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The bartender was so rude. I told him the name of the order and said it's right there. He snatched the bags away from me rudely and said it's not ready, I'll let know. I had to take a picture and zoom in and show him it was my order. I can't believe the attitude. Never going back. read more

Roadside diner updated to high California food standards. The Ahi Tuna Sandwich can't be beat for taste and value, with its lovely Asian slaw and soft bun. Fish tacos really wonderful, too. Mmm-mmm milkshakes, yum! Very casual, try to go on off hours if you can, and sit outdoors on a nice day/evening. read more