Mark R.

The people here are friendlier than many other Goodwills. Like all Goodwill stores, they don't know how to tell women's jeans from men's jeans. Men's pants racks are already way too crowded to have to also look through women's jeans without making pants fall off their cheap, worn-out hangers, but add in women's jeans and it is a serious time waster for men. They need to search on YouTube for videos explaining I how to tell the difference between wonen's and men's pants. Hint, shallow or non existent front pockets are not men's jeans, but don't bother trying to teach them, they know everything. Today the housewares section was bare. This happens periodically at Goodwill stores. rather than discount stuff like Salvation Army, they remove it in large quantities and sell it in bulk somewhere else. Stupid

Cosette F.

I found Over-charge errors on my receipt when I got home after unwrapping 22 items of glassware and porcelain I had just purchased. No biggie, mistakes happen, I'll just call the store and find out what I need to do to get this fixed. I spoke to a woman who said I only needed to bring the items that were incorrectly charged along with the receipt. When I got there I saw Bertha, who had rung me up initially, and approached her explaining the situation. She took my receipt and stared at it for a good minute. She did not look at me, she did not say anything and started walking over to the register and I followed. She continued to stare at the receipt and did not make eye contact with me or apologize and says, "I need Marie to help me with this". She yelled out to an employee across the store and asked her to get Marie. Another employee named Chris walked over and said to Bertha that Marie was doing paperwork in the back. He asked Bertha what was going on. He did not greet me or acknowledge me. When Bertha stayed silent, Chris looked at her and then looked at me. Since she ignored him and he was now looking intently to me, I told him the situation. He told me that I had to have all the items here and that the only way they could handle this issue was to check every items price tags and return all the items to me, then re-ring them all back up correctly and re-charge me. I told him that I called and spoke to a lady and she told me I only had to bring the items that needed to be adjusted. He asked me who I spoke to. I said, I didn't get her name. His response was, "It was probably -so and so-, she doesn't know about returns". I asked if he could get Marie to help and he said, "I'm the assistant manager and the policy is that you have to have all the items here". I asked if I could leave the items I brought there with them and Bertha said yes, and she started folding up my receipt to hold on to. I asked her if I can have my receipt and she said, "Oh, yes" and then handed it to me. Chris made some joke to me about something like, "Oh, she wants the receipt!" and was laughing. So I went back home again, and had to re-wrap every item. When I got back there, I placed the box and large bag of things on the counter. Chris saw me and walked over and said, "Oh my god, that's a lot of stuff!". I don't know why he was so surprised, he saw the receipt before I went back. Then Bertha came over and he started showing her how to do the transaction. He then tells her that they don't have to re-ring each item and that they just needed to see them. See them?! He didn't even take them out! He didn't look inside the bag or unwrap any item, no price tags were checked - nothing! He told her she can just use the receipt to re-ring me up and to just change the ones she charged incorrectly. Wow. I held myself together and kept telling myself, be kind, don't take it personally, it's ok. Mind you, at this point - I still did not receive an apology. Chris finished showing Bertha the return part of the transaction and when the transaction printed out he stapled it to the original receipt and Bertha asked him, "We don't give them back their receipt?" He said No and proceeded to have her sign the back of the receipt. I told him, "I would like a copy of the original receipt". He said, "Oh..ok". He had Bertha reprint the returned receipt and never gave me back my original. As long as I had proof that the amount was going back to my card, I was ok with not getting the original. Bertha then said she had to go. He re-rang me up using my copy of the return receipt, which he asked me if he could see. He stacked 3 of the glass bowls on top of each other, unwrapped and placed it on top of the items in my box. He started to try and look for somewhere he could put the 3 wine glasses, unwrapped, and I said to him, "Those are going to need to be wrapped". He didn't even help me wrap them. I asked him for some tissue and he laughed at me and said, "You mean newspaper?" Because they use newspaper to wrap their items. I was nice and polite the whole time despite his rudeness and making weird passive aggressive jokes. I told him I'll make two rounds to bring my things to my car. Bertha was sitting in her car in the parking lot with her window rolled down and yelled out, "I'm sorry about that!". Finally, an apology - from her in her car outside of the shop. When I went back in for the rest of my things, Chris was away from the register and as I was exiting I called out to him, "Thank you!" and he replied, "Yeah, sorry about that!". If I hadn't said thank you, he would have never even apologized. Really bad customer service and clearly they enjoy inconveniencing customers. I drove back and forth making 3 trips for a mistake they made! Karma catches up guys.

Roy N.

Okay, I should be writing reviews about my glamorous jet set life...dining on multi-course $500/head dinners with special pairings of rare library wines accompanying each course, frequenting exclusive clubs with bottle service, and riding around in one-of-a-kind custom limousines. In reality, I am reviewing a Goodwill store in Richmond. What happened?!!! LOL Anyway, this is one of the better Goodwill stores in the bay area. It's fairly large with a good selection and a nice staff. Don't you hate when you go to a store and you have to deal with zombies and the brain dead? Not here! Workers are always friendly and professional here, way more than other Goodwill locations I've been to. Even more surprising when you consider that it's a thrift store in Richmond. Guessing it must be well-managed. Best of all, it's never crowded. Don't let the Richmond location throw you off, this is in a good spot and is located right across from the KFC/Long John Silvers. Their selection is way better than the one in El Sobrante. I don't even bother going to that one anymore. Found many great knickknacks for the home here and all kinds of bargain objet d'art. This is what I hit Goodwills and thrift stores for. I don't do clothes, but have found all kinds of neat and sometimes rare decor touches for the home. Recent purchases include a nice giant haunted mansion looking magic mirror (forgot how much, but it was a steal), assorted statues/spooky stuff, and as of yesterday, an Italian chicken pitcher. Always wanted one of these and this one was authentic from Italy. Best of all, it was only $3.99! I remember reading about these pitchers in a magazine many years ago. Apparently, someone liked the chicken design and used one of these pitchers in a restaurant in Italy. Word spread quickly and it really caught on as everyone suddenly asked for their meal with 'chicken water.' Cute story for a cool little pitcher that makes me smile every time I look at it. (I posted a picture) As always, the key to shopping in this kind of store is to have an eye for what is real or good. I often wonder if the workers at Goodwill stores who price these items are either super generous or simply don't know how rare or valuable an item might be. Not always, but if you have a sharp eye and a bit of luck on your side, you may very well find Lenox or Riedel for pennies on the dollar. You have to weed through the junk for that special find which may or may not exist...it's a Goodwill after all. Regardless, if you're in the area, it's worth a stop. Added plus is the food and restroom at the KFC/Long John Silvers across the parking lot.

tiffany s.

On the front of the store there's a huge banner that says "New Lower Prices" But when I went in I noticed the prices actually went up. Stop lying!