Goodwill has been losing the goodwill of customers for a long time. I guess you could forget the scandals of management making six and seven figures when they weren't paying staff even minimum wage if they were at least a good thrift store but they are failing on the basics of thrift store. Which is that you go to a thrift store to find thrifty finds. If the thrift store is selling used jackets for over a hundred dollars it isn't a thrift store. It's a bougie consignment store. That's what goodwill has become minus the actual curation of nice things and a good atmosphere. Instead you get bougie prices for a thrift store decor. Bleh and bleh. read more

I only 'donate' to Goodwill, however, looks like I'll have to find a different charity to donate 'gently used' items, because of the closure of the Richmond, CA location. What a blow to the local community, that location was very popular... read more

Easy to drop off donations. I've never shopped inside but they pretty much take everything you bring to them. We've brought even beddings like comforters and sheets. Took less than five minutes. Drive up and drop off. No questions ask. You can get a tax receipt if you ask for it. read more

Thus organization s method of charging customers twice is very shady! I went in this store today and was informed they don't take debit cards with 2030 expiration date!! However use another form of payment I used my credit card!! Found out this store took money from debit card and charge card!! Beware if money scams!! read more

The people here are friendlier than many other Goodwills. Like all Goodwill stores, they don't know how to tell women's jeans from men's jeans. Men's pants racks are already way too crowded to have to also look through women's jeans without making pants fall off their cheap, worn-out hangers, but add in women's jeans and it is a serious time waster for men. They need to search on YouTube for videos explaining I how to tell the difference between wonen's and men's pants. Hint, shallow or non existent front pockets are not men's jeans, but don't bother trying to teach them, they know everything. Today the housewares section was bare. This happens periodically at Goodwill stores. rather than discount stuff like Salvation Army, they remove it in large quantities and sell it in bulk somewhere else. Stupid read more

Goodwill - Near empty housewares shelves after they periodically come in and remove stuff for unknown reasons - Thrift Stores Near Me - Richmond, California

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Hi, My Name is Tim, I am a customer of Goodwill, been for about 14years. Been pretty much to every store I could locate. Through the years I've had exceptional customer service with people who take your job serious and your customers even more serious. One individual in particular or actually a few individuals in particular one person his name is Rio Who's at the Richmond location and Denise who's in the Albany location these individuals have been so professional an instrumental, in making me feel like I truly am a valued customer. I've always come back and patronize Goodwill Rio in particular he's very knowledgeable of the merchandise the prices, the stores layout pertaining to what section I may need to go in specifically if and when new things just hit the floor. In any section of the store he's on it. He's courteous, great disposition, He takes no shortcuts with prices and he at-hears to the policy and procedure of Goodwill, cutting corners for no one. I appreciate him and I seriously recommend you look at him that just the nice guy or employee on the surface. Oftentimes we over look the employee or employees that may not suit us and in due time they turn out to be the competition we dread whose business is directly across the street. And why? Because the maintained the same characteristics and values we hold dear to meet our expectations in the workplace or company. Thank you Tim read more

Very nice customer experience at drop-off. Super helpful & pleasant staff. Easy process!!

The prices at GW are ridiculous now. I just bought a pair of used sneakers for $15 and feel like a sucker. Not sure how this store is supposed to help low income folks if i'm mid income and complaining. read more

The Goodwill at the San Pablo town Center is a great place to bring your donations to! They made it really easy for me to donate a lot of clothes and things and I know that the community in San Pablo can definitely use quality things for low cost. It looked like they had a really good selection in their store as well if you're going in there to buy something. read more

I found Over-charge errors on my receipt when I got home after unwrapping 22 items of glassware and porcelain I had just purchased. No biggie, mistakes happen, I'll just call the store and find out what I need to do to get this fixed. I spoke to a woman who said I only needed to bring the items that were incorrectly charged along with the receipt. When I got there I saw Bertha, who had rung me up initially, and approached her explaining the situation. She took my receipt and stared at it for a good minute. She did not look at me, she did not say anything and started walking over to the register and I followed. She continued to stare at the receipt and did not make eye contact with me or apologize and says, "I need Marie to help me with this". She yelled out to an employee across the store and asked her to get Marie. Another employee named Chris walked over and said to Bertha that Marie was doing paperwork in the back. He asked Bertha what was going on. He did not greet me or acknowledge me. When Bertha stayed silent, Chris looked at her and then looked at me. Since she ignored him and he was now looking intently to me, I told him the situation. He told me that I had to have all the items here and that the only way they could handle this issue was to check every items price tags and return all the items to me, then re-ring them all back up correctly and re-charge me. I told him that I called and spoke to a lady and she told me I only had to bring the items that needed to be adjusted. He asked me who I spoke to. I said, I didn't get her name. His response was, "It was probably -so and so-, she doesn't know about returns". I asked if he could get Marie to help and he said, "I'm the assistant manager and the policy is that you have to have all the items here". I asked if I could leave the items I brought there with them and Bertha said yes, and she started folding up my receipt to hold on to. I asked her if I can have my receipt and she said, "Oh, yes" and then handed it to me. Chris made some joke to me about something like, "Oh, she wants the receipt!" and was laughing. So I went back home again, and had to re-wrap every item. When I got back there, I placed the box and large bag of things on the counter. Chris saw me and walked over and said, "Oh my god, that's a lot of stuff!". I don't know why he was so surprised, he saw the receipt before I went back. Then Bertha came over and he started showing her how to do the transaction. He then tells her that they don't have to re-ring each item and that they just needed to see them. See them?! He didn't even take them out! He didn't look inside the bag or unwrap any item, no price tags were checked - nothing! He told her she can just use the receipt to re-ring me up and to just change the ones she charged incorrectly. Wow. I held myself together and kept telling myself, be kind, don't take it personally, it's ok. Mind you, at this point - I still did not receive an apology. Chris finished showing Bertha the return part of the transaction and when the transaction printed out he stapled it to the original receipt and Bertha asked him, "We don't give them back their receipt?" He said No and proceeded to have her sign the back of the receipt. I told him, "I would like a copy of the original receipt". He said, "Oh..ok". He had Bertha reprint the returned receipt and never gave me back my original. As long as I had proof that the amount was going back to my card, I was ok with not getting the original. Bertha then said she had to go. He re-rang me up using my copy of the return receipt, which he asked me if he could see. He stacked 3 of the glass bowls on top of each other, unwrapped and placed it on top of the items in my box. He started to try and look for somewhere he could put the 3 wine glasses, unwrapped, and I said to him, "Those are going to need to be wrapped". He didn't even help me wrap them. I asked him for some tissue and he laughed at me and said, "You mean newspaper?" Because they use newspaper to wrap their items. I was nice and polite the whole time despite his rudeness and making weird passive aggressive jokes. I told him I'll make two rounds to bring my things to my car. Bertha was sitting in her car in the parking lot with her window rolled down and yelled out, "I'm sorry about that!". Finally, an apology - from her in her car outside of the shop. When I went back in for the rest of my things, Chris was away from the register and as I was exiting I called out to him, "Thank you!" and he replied, "Yeah, sorry about that!". If I hadn't said thank you, he would have never even apologized. Really bad customer service and clearly they enjoy inconveniencing customers. I drove back and forth making 3 trips for a mistake they made! Karma catches up guys. read more

Goodwill - Receipts - Thrift Stores Near Me - Richmond, California

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Prices went up... really? During a pandemic when people don't even have enough money to support themselves and their families and you choose to raise your prices??!! NO Goodwill ... NO i will not support your business esp when you do not regularly stock your merchandise- but you do stock up with rude employees- facts!! $6.49 for a long sleeve tshirt? $15.99 for a used forever 21 jacket?? Me thinks not! Ross is cheaper! I'll be going there where at least the employees are nice and respectful! read more

The bestest Goodwill ever! If you're looking for vintage stuff, this is the spot. I literally scored a 1920's drop waisted white cotton slip with scalloped edges. It was hanging with the other slips, priced at like $5 or something. Also once got an early-80's art poster for the San Francisco Carnival festival. Turned out the artist is a famous political poster maker, and her works have shown at the Oakland museum. Today I found a groovy Bernie 2020 water bottle, and a small Dutch wooden toy tugboat, extremely cute. read more

This store was really a great store with great employees, until they started raising the prices. I just left and they wanted 20 bucks for a 2 piece. Yes, it's still cheap but on the other hand it's used shien clothes. Like really? Then the supervisor tells me that they are tild to mark up prices. She's a bitch too. Anywho, the goodwill is trash now. Might as well go to Ross etc...same damn prices and not used read more

I'm a regular at the Richmond Goodwill, and my experiences have been generally positive. Occasionally, an item is incredibly overpriced, (e.g., $149.99 for some used UGGs...seriously?), but most of the employees are kind and reasonable. I have also had also had issues with Sophia trying to overcharge me, repeatedly. It's sort of annoying how they advertise "new lower prices," on a massive banner, but implement strategies to overprice on a personal and institutional level. Recently, I was pleased to discover a pair of Jordan's in fair (cracking, dirty soles) condition, appropriately tagged for 19.99 on each shoe. After I proceeded to pay for them at the register, Sharon "no they are $29.99." I smiled and pointed to the $19.99 price tags on each shoe. She proceeded to peel the tags off. In a state of disbelief, I explained to her that she can't change prices for the customers in this manner; in fact, it could be seen as unclear and potentially biased pricing. She stated that she is the manager, and in a snarky voice, told me she can do as she pleases. She also proceeded to state tags on the shoes had been switched. At that time I was livid, as I explained to Sharon that I don't switch tags on merchandise. She was adversarial and demeaning to me. I proceeded to explain that clear and honest pricing is not a style, it's a requirement, and if you can't abide by this I am happy to stop donating my nice things to Goodwill for free. I don't want my donations to go into a landfill due to corporate greed. I will donate to another institution or sell them online. This was an emotionally unsettling experience for me, and I suggest that she consider alternative approaches to interacting with customers. Suggestions (1) honor the tagged price for your patrons (2) never imply that the patron might have engaged in criminal activity (switching the tags (3) when you make a mistake, be polite and have discretion (4) Stop overpricing items OR remove the banner that says "new lower prices." I'm worried that sloppy insensitive employees are going to ruin a good thing for the community. read more

I'm not one to complain or give negative reviews. I wanted to donate a nightstand and before bringing it I asked one of the employees if they would take and she told me yes. So brought it and when I brought in I was immediately yelled at and rudely told that they do not take furniture. I didn't want to make a scene so I left with no problem. But I do feel like they should have their employees talked to about her attitude. I always donate my unwanted clothes to good will. But this one will no longer be getting any of my donations. read more

Okay, I should be writing reviews about my glamorous jet set life...dining on multi-course $500/head dinners with special pairings of rare library wines accompanying each course, frequenting exclusive clubs with bottle service, and riding around in one-of-a-kind custom limousines. In reality, I am reviewing a Goodwill store in Richmond. What happened?!!! LOL Anyway, this is one of the better Goodwill stores in the bay area. It's fairly large with a good selection and a nice staff. Don't you hate when you go to a store and you have to deal with zombies and the brain dead? Not here! Workers are always friendly and professional here, way more than other Goodwill locations I've been to. Even more surprising when you consider that it's a thrift store in Richmond. Guessing it must be well-managed. Best of all, it's never crowded. Don't let the Richmond location throw you off, this is in a good spot and is located right across from the KFC/Long John Silvers. Their selection is way better than the one in El Sobrante. I don't even bother going to that one anymore. Found many great knickknacks for the home here and all kinds of bargain objet d'art. This is what I hit Goodwills and thrift stores for. I don't do clothes, but have found all kinds of neat and sometimes rare decor touches for the home. Recent purchases include a nice giant haunted mansion looking magic mirror (forgot how much, but it was a steal), assorted statues/spooky stuff, and as of yesterday, an Italian chicken pitcher. Always wanted one of these and this one was authentic from Italy. Best of all, it was only $3.99! I remember reading about these pitchers in a magazine many years ago. Apparently, someone liked the chicken design and used one of these pitchers in a restaurant in Italy. Word spread quickly and it really caught on as everyone suddenly asked for their meal with 'chicken water.' Cute story for a cool little pitcher that makes me smile every time I look at it. (I posted a picture) As always, the key to shopping in this kind of store is to have an eye for what is real or good. I often wonder if the workers at Goodwill stores who price these items are either super generous or simply don't know how rare or valuable an item might be. Not always, but if you have a sharp eye and a bit of luck on your side, you may very well find Lenox or Riedel for pennies on the dollar. You have to weed through the junk for that special find which may or may not exist...it's a Goodwill after all. Regardless, if you're in the area, it's worth a stop. Added plus is the food and restroom at the KFC/Long John Silvers across the parking lot. read more

Goodwill - Italian Chicken Pitcher purchased from Richmond Goodwill 09/25/11 - Thrift Stores Near Me - Richmond, California

Can't believe how much the pieces have gone up! $10 for most adult clothing items- totally unreasonable. There also isn't a dressing room so everything you buy is a gamble. read more

Recently the entire staff disappeared & was replaced, amidst dark whispers of dark dealings. I wonder what they were doing? accepting warranted returns? Because the new staff have put up a number of shabby, hard to notice xeroxes proclaiming the new policy of no returns. Ugh. Another corporate policy, using the excuse of Covid-19 to penalize the customers. I grow tired. Anyway, I used to like the old people, I don't like the new ones. read more

We don't buy here, We just donate. They have been very good to deal with and seem very happy to get our discards. The store does seem well organized and the people working there are very nice to deal with. read more

Goodwill - This place is great to bring everything you don't want but don't want to throw away. - Thrift Stores Near Me - Richmond, California

On the front of the store there's a huge banner that says "New Lower Prices" But when I went in I noticed the prices actually went up. Stop lying! read more

Goodwill - Thrift Stores Near Me - Richmond, California

Worst goodwill I have ever been to. What was especially off putting, outside of the two women rushing me out ten minutes before the official listed closing time, what the incredibly rude cashier, Sonia. She spoke enough English to know what would be polite to say as an employee of an establishment where I am spending my money, yet couldn't couldn't bring herself to say either please or thank you. For a piece of glasswear not even worth $1, she tried to upcharge me $5.99 and then was indignant when I said that was far too expensive. She was even stingy with the newspaper to wrap my items. She was the worst part about my Christmas shopping, in frankly, forever. I will never ever return to this location. I've been spending my money for 10 years at local goodwills and it's clear to me, the motto here is to treat customers like crap so they don't come back and the workers will not have to work. Sonia, you were the absolute worst. Merry Christmas you Scrooge. I hope Santa brings you an understanding of what customer service is. read more

worst gw ever mgr carole is stealing more than the homeless people in the neighborhood!!!!!! the good items never make it to the floor....prices are crazy!!! rude staff......... read more

Nice little goodwill. I've never got any super good finds here, but it's right off the freeway so I'll stop in. Almost no furniture, which is my thing, but lots of clothes; I have found a couple designer pieces here. Staff is okay but neighborhood iffy so parking right in front is nice. read more

Pros: *pretty organized. *got complete DVD sets (Lord of the Rings + Matrix trilogies in great condition) for $4.99 each. Cons: *all thrift stores make my nose stuffy, so I like to wear face masks I get from hospitals. *one of the dressing room door barely closes. I don't think the world is ready for this little jelly. The service is fairly professional / friendly, ladies. read more

Goodwill - $10.99 for make-me-feel-sexy jeans. - Thrift Stores Near Me - Richmond, California

I accidentally posted this for the Albany store but it was meant for the Richmond store. I had a good experience at this location. An employee offered to help me right away with my donations, and all the employees were friendly. It was clean and easy to navigate. A few items I bought smelled like perfumed chemical detergent for weeks even after washing them multiple times, not sure if that's their fault though. I agree that some prices are high for what these items are, my suggestion would be that they have clear out sales on the low quality/worn out pieces and have $2 sale racks, buy 3 for $5 rack, etc., but I did find some new sweaters with tags still on and a nice pair of jeans that made the time spent filtering through worth it. read more

I work at 12341 Richmond Goodwill and I Can Tell you That at our Store we get New items And at our store we always greet you . With Kindness and A Smile. we try to make you feel Welcome so please feel free to Come By and shop with us read more

This store used to be my favorite store. About 3 years ago the management was the best. I used to find all kinds of high top brands like Gucci, Polo Ralph Lauren, Tory Burch, Lululemon ect.. NOW they pull out all the good brands from donations and store out in stores all the unname brands and filthy clothes. I even see clothes with clorox stains like who will buy that? read more

Poorly managed store. I brought donations today, first referring to the website to be sure they were taking what I had. When I got into the store, a surly woman told me they were only taking clothing, nothing else. Then she tried to direct me to a nonexistent store down the street that might take things. Horrible place. Also, there was man waiting and waiting for someone to come to the register so that he could make his purchases. He finally gave up. The doors should be closed and locked on this place. read more

I almost always find at least one item I can use when I visit this shop. Whether or not it goes home with me all depends on the price tag. My main reason for only 2 stars is pricing. I don't know how many people are employed to price or what guidelines they follow, but SO many things are priced nearly to retail. Goodwill is getting greedy. I wish they would price to move product. ALL children's clothing $1-$3 for example. Do weekly 50% off and 'Fill a Bag for $5' days. However, simply pricing items (household items especially) at 25, 50, 75 cents and $1 would be a great place to start. I refuse to pay $4 for a 4 cup measuring jug with a chip out of the rim! The Goodwill nearer EC Plaza is even worse as far as pricing. That's another review in the making. read more

I actually LOVE this store and visit often -BUT- for a Goodwill they are way overpriced. If I want to spend $19 on shoes I will go to Ross or Marshalls and buy something brand new (or I'll go to Crossroads Trading and get designer shoes for $19) Other than that the employees here are very kind and offer great customer service. I always drop off at this convenient location. read more

goodwill here is mostly clothes, clothes, some household goods and very few books. hardbound books pricey @3.99, paperbacks1.49 store has the familiar musky smell. left emptyhanded. read more

SO expensive! I was there yesterday looking at kids clothes, which are not organized by size (other than one rounder of infants'). $3-4 for a toddler t-shirt. OK, I'm off to Target...I added an extra star b/c they seem to have a large men's clothing selection, which I think is fairly rare. Other than that - pass. read more

Overall, this store is a mess in terms of organization. On my visit, I had a lot of trouble finding certain things. When I asked for help from one of the staff, I received an indifferent answer. I realize that Goodwill is a charitable organization, so instead of 1-star, I'm giving it 3-stars. But please keep your expectations in line if you use this store. read more

The store is very nice. The selection of kitchen stuff is wonderful, a fair selection of other household stuff. You can also find random interesting items at this Goodwill that aren't categorized. There's a good selection of clothes and a rack of real nice scarves. Kids stuff is quite good, with the usual toys and stuffed animals and so on. Just a real nice store with very helpful and friendly service people. read more

Most of the employees that work here are cool, but this review is for Catherine, supposedly the manager, terrible customer service skills, they had marked 3 of their games wrong down by 80 cents, but she would not honor the marked tag price, it was not the money it was the principle if you mark something wrong slightly then you should honor it then train your employees better to make sure things get marked correctly!!! Its pretty simple, and it was only an 80 cent difference read more

I haven't had any of the issues that other people have with this Goodwill. I haven't been in there to buy recently so I am not sure if the prices have increased (as others have noted), but in the last 2 years I have found lots of good items (some brand new) at good prices. I will say that the staff hasn't been the friendliest and sometimes there is no one at the check out stand so you have to wait for a while to check out. But overall, I'd say it's a pretty good Goodwill! read more

I just had a horrifying experience with an employee there, Larry in the donation area. He stormed out of the back room to bark at me about where I was setting my donations down. Then he kicked my stuff. Unsurprisingly, he didn't offer to help me lift my boxes, despite the fact that I am 8 months pregnant. When I asked for a receipt, he rolled his eyes and begrudgingly wrote me one. I have never been treated so poorly by anyone at Goodwill. I have donated to many Goodwill centers and I really think it's a great organization, but this made me reconsider ever coming to a Goodwill again. I am truly appalled by this behavior. read more

I think their prices are a little overpriced considering its used clothing and items. Its the closest to my street and so I shop a little there when I donate clothes and trinkets. I never had a problem with their customer service or finding what to look for as they keep it well organized categorically and then by color. read more

I always have good luck at this site. Just like any used clothing store, it's hit or miss finding what you want. I usually go looking for a few types of specific clothing, but always keep an open mind. You can't go wrong when you hit the monthly half off sale! Also, I really like the manager. She is funny and very dedicated. read more

Compared to the Albany location, the staff here can be found easily if I need help unloading my car or if I just have a question. It helped that they have the visible counter where a clerk might be or the donation area is open enough where you can call out to someone if they're not visible. read more