Wanted to get an idea if it was cost effective to replace a cracked screen or get a new laptop…read more Went to Special Touch, guy said he has replaced "Thousands" of laptop screens, so I asked for an estimate. Said needed to leave for 2 days to open it up, told him I just want an idea to see if was worth replacing and asked since he has done "Thousands" of these repairs, what the highest cost was? This Business Genius tells me "A Million Dollars". I told him that is F'ing crazy. So this place either does not know what they are doing or they are crooks, either way you don't want your business there. Ended up going to 2 other repair shops and both were able to give a high end estimate. Robert, your response is as ridiculous as your "Million Dollars" quote. I did not get frustrated until you gave an obviously ridiculous answer. Yeah, I shouldn't have said your answer was F'ing crazy, but no other words could describe it. Don;t worry, I found Peace when I went to a professional repair shop that had no issue answering my questions. I am sure you will also find peace as your business drops off due to your stellar customer service.

These folks did a nice job getting my sons gaming pc back up…read moreand running with solid communication throughout.

I cannot say enough about the outstanding customer service I received at the Apple store Village…read morePoint on Tuesday, June 9. For 7 months I have been dealing with a technical problem with my carrier that was blocking me from purchasing a much-needed new phone. Yesterday I was at my wits end & ready to change carriers, which I did not want to do, being with my current carrier for over 30 years! I was ready to give up and on the verge of tears when I tried contacting Apple one more time. Missy practically begged me to come back to the store and let her give it a shot, which I figured was worth a try. After 2 1/2 more hours of working with my carrier, Missy, Mackenzie, and Taylor we able to help me walk out of the store with a new working phone! I have never had a bad experience with the service reps at the Apple store. They are persistent in their efforts to make it a positive experience, but the way Missy stepped up was unbelievable! Mackenzie did a lot of the phone work with my carrier, and Taylor sealed the deal by coaching me with the transfer from one from phone to the next. What a team!!

Usually going to the Apple Store isn't at the top of anyone's list. It definitely wasn't on mine…read morebut I had to write a review because I had such a positive experience with staff. My phone had been having storage issues with system data taking over about half of the storage due to an updating issue. I was nervous that the appointment was going to take forever and the fact I had my toddler with me added to my anxiety about the situation. Upon walking in, I was immediately met by a friendly individual who took my name and set up an appointment. They directed me to the wall of games that my toddler was more than pleased to be able to utilize. Ralph was helping me out with my phone and I really appreciated how kind and knowledgeable he was. He walked me through everything and assured me that we would get my phone back to being usable! While my phone was updating, he mentioned that they were starting a class instructing people how to use the Apple pen alongside the iPad and some apps they use with it. He thought it would be fun for my daughter to join while we waited for my phone to update. Cue Davion! Perhaps one of the friendliest people I've met in a long time?! He was running the class and was so kind in helping my child hold the pen and showing her how to draw on the lended iPad. She had such a fun time following along with him on the screen and doing a little bit of her own thing as well! After a bit, my phone was fixed and fully back (Thanks, Ralph)! It's funny how an experience I was completely dreading ended up being the highlight of my day!

Bookguy told me I needed an appointment to talk to a salesperson but I didn't believe him! I was so…read morewrong! Not one person asked me if I needed help or direction. I might as well have been in the store alone. I looked online before I arrived so I had an idea of what was available. Unfortunately, three of the items I saw online weren't on the sales floor and there was no one to ask. This happened in two different areas. I gave up and left. Hopefully this isn't the way it is now in all stores.

This business is often a go-to for tech parts and gear. It's easy and quick when they have what I…read morewant, and I can often check that online. Their selection is reasonable and quite varied. The costs compete well. The location is easy to find. Parking has always been reasonable for me. Staff has been very helpful and good-natured. Hours are good. That I can find it online and buy it locally is a big, big win!

You know how good a company is when things don't go easy…read more while we have bought many computers from Friendly Managed Services they showed the value when one acted up. They went right to work on researching the periodic problem and have spent hours fixing it. True service, not sell it and forget it. I can say they back the products and services they sell 100%. As stated no other computer we bought had any issues just this one. Great staff and leadership.

Jon helped me out with my 10-year-old MacBook Pro, Ol' Bess. I took it in knowing that the battery…read morewas on its way out so Jon took a look inside. Turned out my battery was swelling and upon further examination my hard drive cable was also damaged. He was very upfront and honest about his recommendation to discontinue the repair and let Ol' Bess finish out her days in peace. He got it to where the trackpad was temporarily functioning again (it was sticking due to the swelling battery) and even re-adhered the loose glass to my screen (a separate issue) I appreciate his candor as previously I'd been given the run around by the Apple Store. I was charged a very reasonable price considering Jon was able to get Ol' Bess working just enough for me to retrieve some documents off of her. I ended up ordering a new MacBook Pro and if anything is to go wrong with that one, I'll surely SKIP THE APPLE STORE and go straight to Friendly PC.

Update: Although I was disappointed with my original service, I do appreciate ace tech's efforts to…read morerectify the situation. They evaluated their performance, accepted my criticism, and offered me a gift card to make up for the disappointment. They do seem to genuinely care that they give good service to their customers and try to compensate when they fall short.

No complaints. They fixed my computer for a $100 and finished when they said they would. The place…read moreis clean and personnel very professional. I would definitely recommend. Great experience.

This place has terrible customer service. None of the employees seem happy to be there or ever…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there were several scratches, scuffs and marks all over the case. I dread coming to this store. I wish that Best Buy was an authorized Apple dealer. They have much friendly employees who at least pretend to care about their job and the customers they serve.

This place has excellent customer service. All of the employees seem happy to be there and always…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there was zero damage, scuffs or marks anywhere on the case. I dread the fact that I did not come to this store sooner. I am thankful that Best Buy is not an authorized Apple dealer because they are a chore to work with. I hate Best Buy and this place blows them out of the water!!

A friend of mine had a computer made for him there. He doesn't know much about computer and they…read morecharged him $1000 for a Pentium Dual core 3.3 Ghz, Geforce 8400, 16Gb of RAM computer. For those of you that don't know, that is less than $300 in parts. My friend could have bought a computer preassembled with software (he provided the Windows key, so no cost to them) for $350 by going to a computer store. In short, these people are THIEVES, preying on the ignorance of their customers. If you know something about computers, then you do not need to go to these fifth rate hacks and if you don't, then don't trust a word coming out of their mouths as they will try to swindle you.

IMPORTANT: DO NOT TAKE YOUR COMPUTER HERE TO BE WORKED ON, LOOKED AT, OR EVEN SNEEZED ON. I'm mad I…read moreeven have to give a star as this so called "business" is a complete waste of time, money, and does not deserve a one star rating. I am surprised they are even in business. From the start of the transaction I should have listened to my intuition. I was told that a simple power socket replacement would take five days to fix because the part needed to be ordered. I did not receive a work order slip when leaving. A day later I was called for my password for what I have no clue. Ten days later I get a mumbling voicemail from the owner, whom I call back a few minutes later, and I'm told he's at the bank so he will call me back. He never called me back. I called him the next day and he tells me he hasn't started the work yet, but that my computer needs a new battery. Typical - make sure you mark your battery or they will swipe it with a different one. I refused the offer to pay for an overpriced battery. Angry that they didn't start the work yet, I asked when the new finish date would be and I was told seven days. Within that timeframe I get a call stating my laptop was fixed. I stated I couldn't get there by close of business so the guy mumbled that he would drop it off at my work. I found this completely odd and creepy. I refused and said I would be there tomorrow at lunch time. When I go in the next day the guy takes me into the back and shows me that the light comes on (whoopee who cares). I pull out my credit card to pay (when you walk in he has the VISA/MasterCard accepted sign in the window) to which he gives me a look and says "oh, could you possibly do a check or cash?" Immediately I'm on high alert and say "no" - his response, "oh I'm not sure how we are going to do this then." I asked if he had a credit card machine and why his window advertised that he took cards. He then stated "my machine is down." I asked him how long his machine has and would be down, he responded with "five days" to which I rebutted with "so you are saying tack on another ten business days?" He gave me a look as I angrily left. ADVISE: Check to see if you can even log into to your computer prior to leaving (you will see why later). I went to the bank and I got the cash out. ADVISE: Get a cashier's check or write a check. I didn't want to wait for my laptop as it had already been half a month. When I come back he sits there and makes up some sort of invoice for the work. He gives me five dollars in change, allowing me the graciousness to receive more money back because he didn't have change (oh thank-you so much). The work was overpriced, I could have done it in less time myself (this would entail me learning "how to" prior to completing the task). When I got home I attempted to log on to my laptop to find that my password did not work. I tried lowercase, uppercase, password, 0, and nothing. So I called the guy on his cell phone and asked him why my password didn't work, he literally yells "I DIDN'T DO THAT DON'T ACCUSE ME" (defensive much?). I ask him if this is common and why he wouldn't tell his customer's upfront that this would be a problem with the laptop after the completion of the work? He simply mumbles "is there anything important on your laptop?" Mind you this is the sixth time he's already asked me this question. Then he starts mumbling about how I need to press and hold down zero to go back to the system default. At this point, I have no idea what this guy has done to my laptop. I am still unable to access it because I have not had the patience to deal with it on my end. Yet, the whole ordeal was a complete and utter failure. I'm reporting this individual/business for their shady business model, their false advertising that they take cards when the obviously do not, and the simple fact that their customer service is non-existent. DO NOT DO BUSINESS WITH COMPANY - you'd have more luck finding someone more reliable and trustworthy on craigslist.

Omaha Computing Solutions took care of my laptop issues within minutes of my arrival. They…read moreobviously have the knowledge and expertise in their field. The only place I'll go in the future!!!

From the owner: Omaha Computing Solutions is your one-stop shop for Omaha used computers, Omaha computer recycling,…read morerefurbished computers, and computer repair. Their team of experts has been helping those in Omaha to get laptops that will keep them up and running for years. If your computer is old, outdated, and slow, look no further than Omaha Computer Solutions. We offer many options, and all computers come with a warranty.