Been here several times in the last year. Old gear breaking down, hard for me to fix, and always…read morehandled quickly and accurately, They service all my Apple gear now. It's how I can use tech from 2011 and feel confident. That everyone has been so genial and professional make is a lot easier to cheerfully bring in my gear for affordable servicing,

My IPad would not charge at all. Went to Apple, they said nothing could be done about it bought a…read morenew one. A friend suggested Digital Dot Systems. Never heard of them. Went in the next week. Guy at the counter said yea we can send it in and you will get refurbished one in its place. $99. Was a good price for my Granddaughter to have an IPad for her games. Told me it would take about two weeks because of the Holidays. 6 days it's back! Great service!!

A friend of mine had a computer made for him there. He doesn't know much about computer and they…read morecharged him $1000 for a Pentium Dual core 3.3 Ghz, Geforce 8400, 16Gb of RAM computer. For those of you that don't know, that is less than $300 in parts. My friend could have bought a computer preassembled with software (he provided the Windows key, so no cost to them) for $350 by going to a computer store. In short, these people are THIEVES, preying on the ignorance of their customers. If you know something about computers, then you do not need to go to these fifth rate hacks and if you don't, then don't trust a word coming out of their mouths as they will try to swindle you.

IMPORTANT: DO NOT TAKE YOUR COMPUTER HERE TO BE WORKED ON, LOOKED AT, OR EVEN SNEEZED ON. I'm mad I…read moreeven have to give a star as this so called "business" is a complete waste of time, money, and does not deserve a one star rating. I am surprised they are even in business. From the start of the transaction I should have listened to my intuition. I was told that a simple power socket replacement would take five days to fix because the part needed to be ordered. I did not receive a work order slip when leaving. A day later I was called for my password for what I have no clue. Ten days later I get a mumbling voicemail from the owner, whom I call back a few minutes later, and I'm told he's at the bank so he will call me back. He never called me back. I called him the next day and he tells me he hasn't started the work yet, but that my computer needs a new battery. Typical - make sure you mark your battery or they will swipe it with a different one. I refused the offer to pay for an overpriced battery. Angry that they didn't start the work yet, I asked when the new finish date would be and I was told seven days. Within that timeframe I get a call stating my laptop was fixed. I stated I couldn't get there by close of business so the guy mumbled that he would drop it off at my work. I found this completely odd and creepy. I refused and said I would be there tomorrow at lunch time. When I go in the next day the guy takes me into the back and shows me that the light comes on (whoopee who cares). I pull out my credit card to pay (when you walk in he has the VISA/MasterCard accepted sign in the window) to which he gives me a look and says "oh, could you possibly do a check or cash?" Immediately I'm on high alert and say "no" - his response, "oh I'm not sure how we are going to do this then." I asked if he had a credit card machine and why his window advertised that he took cards. He then stated "my machine is down." I asked him how long his machine has and would be down, he responded with "five days" to which I rebutted with "so you are saying tack on another ten business days?" He gave me a look as I angrily left. ADVISE: Check to see if you can even log into to your computer prior to leaving (you will see why later). I went to the bank and I got the cash out. ADVISE: Get a cashier's check or write a check. I didn't want to wait for my laptop as it had already been half a month. When I come back he sits there and makes up some sort of invoice for the work. He gives me five dollars in change, allowing me the graciousness to receive more money back because he didn't have change (oh thank-you so much). The work was overpriced, I could have done it in less time myself (this would entail me learning "how to" prior to completing the task). When I got home I attempted to log on to my laptop to find that my password did not work. I tried lowercase, uppercase, password, 0, and nothing. So I called the guy on his cell phone and asked him why my password didn't work, he literally yells "I DIDN'T DO THAT DON'T ACCUSE ME" (defensive much?). I ask him if this is common and why he wouldn't tell his customer's upfront that this would be a problem with the laptop after the completion of the work? He simply mumbles "is there anything important on your laptop?" Mind you this is the sixth time he's already asked me this question. Then he starts mumbling about how I need to press and hold down zero to go back to the system default. At this point, I have no idea what this guy has done to my laptop. I am still unable to access it because I have not had the patience to deal with it on my end. Yet, the whole ordeal was a complete and utter failure. I'm reporting this individual/business for their shady business model, their false advertising that they take cards when the obviously do not, and the simple fact that their customer service is non-existent. DO NOT DO BUSINESS WITH COMPANY - you'd have more luck finding someone more reliable and trustworthy on craigslist.

You know how good a company is when things don't go easy…read more while we have bought many computers from Friendly Managed Services they showed the value when one acted up. They went right to work on researching the periodic problem and have spent hours fixing it. True service, not sell it and forget it. I can say they back the products and services they sell 100%. As stated no other computer we bought had any issues just this one. Great staff and leadership.

Jon helped me out with my 10-year-old MacBook Pro, Ol' Bess. I took it in knowing that the battery…read morewas on its way out so Jon took a look inside. Turned out my battery was swelling and upon further examination my hard drive cable was also damaged. He was very upfront and honest about his recommendation to discontinue the repair and let Ol' Bess finish out her days in peace. He got it to where the trackpad was temporarily functioning again (it was sticking due to the swelling battery) and even re-adhered the loose glass to my screen (a separate issue) I appreciate his candor as previously I'd been given the run around by the Apple Store. I was charged a very reasonable price considering Jon was able to get Ol' Bess working just enough for me to retrieve some documents off of her. I ended up ordering a new MacBook Pro and if anything is to go wrong with that one, I'll surely SKIP THE APPLE STORE and go straight to Friendly PC.

Update: Although I was disappointed with my original service, I do appreciate ace tech's efforts to…read morerectify the situation. They evaluated their performance, accepted my criticism, and offered me a gift card to make up for the disappointment. They do seem to genuinely care that they give good service to their customers and try to compensate when they fall short.

No complaints. They fixed my computer for a $100 and finished when they said they would. The place…read moreis clean and personnel very professional. I would definitely recommend. Great experience.

I went into This store with a lot of doubt because I really don't trust my PC with anyone…read more Although, My doubts were wrong and after a week they found nothing wrong with it. They did help update and improve my pc which makes it feel faster. I am very grateful for this store for their attitude, Updates, support and service overall. If I ever have more Pc or tech issues I will be going to this store! Thank you so much.

I am very impressed with their ability to repair my computer. They were very professional and…read moreunderstanding to my mistakes! I would highly recommend Special Touch Computer Repair! Even more than Five Stars!

Replaced the battery in my over two year old iPhone 6s. Apple had a replacement policy that covered…read morecertain serial numbers that included mine. Computer Hardware did the work at no charge to me. I had been thinking about replacing the phone but it works so much better with the new battery that now I plan to wait at least until the next generation is available next September. The Computer Hardware staff were friendly and efficient. Work was done on time. Their was no visible damage to the finish of the phone - it looked brand new when returned.

I brought my computer in to be fixed. I called in and asked if it was done and the person said…read more"Yes" and I said I would be in to pick it up. I live 30 miles out and when I arrived they told me it was a mistake and not done. When the computer was finally complete a couple of days later, I picked it up and asked for a discount for my time and gas that cost me for coming in that Monday. The person at the desk went back and talked to the manager and all they could do is offer me a screen saver which I did not need. I own a small business and when there is an issue I always will listen to the customer and try to work out a solution. The manger should of had the courtesy to come speak to me in person. I do want to mention that my computer is fixed and working and I do commend them for that.