The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Came in to pick up an online order and waited for 20 minutes without help before deciding to leave…read more Such a waste of time and energy to drive out. I keep trying to support brick and mortar shops, but staffing has been so bad since the pandemic.

Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

Too bad we didn't know about this store until it is about to go out of business! It's an old store…read morein Mountain View; situated on El Camino Real with its own parking lot at the back. The staff was friendly and welcoming. It was fun shopping inside the store. It carries mostly second-hand stuff, but it has the batter baton, the military attire (I did not know the army olive green shirt is this tough!), even the sniper suit! Then the outdoor stuff, including military dry meals packs loaded with protein! The prices are reasonable, those pilot jackets are only 60 bucks! I asked the staff where they got the military stuff, he said years of accumulations as well as government offloading. I felt like the store could totally survive next to those Hollywood movie studios. What a cool place to visit!

(This Location is Closed )Had a real great time at this store , the workers were very friendly and…read morehelpful, l only recently found out that they had a liquidation auction and Closed up shop permanently; very sad to see them go. A Great place to Shop.

West Coast is an absolute gem of a business! Jeff and his staff are top-notch at helping pick out…read moregear, offering a massive selection that is very fairly priced. I've been shopping here since 2005. A huge thanks to Jeff and the team for all their help today selecting a helmet, glove, and cleats. We kept them past closing, but we found the right gear and they never made us feel rushed or inconvenient. Top-notch service, selection, and pricing, what else can you ask for? PS: To anyone reading negative comments about the service, those judgments are shortsighted. The store is BUSY because the staff takes their time helping customers make the right choice. When you're spending hundreds of dollars on sports gear, they ensure you get what actually fits. Jeff and his staff routinely go out of their way for customers, even stepping into the batting cage to test out a bat. If you're looking for quick, surface-level service, stick to standard retailers. If you want deep, expert guidance that takes the necessary time, go to West Coast!

Disorganized store with tons of clutter. Impressive selection of merchandise, especially gloves…read more If you are left-handed, there are a TON of gloves to choose from. Poor customer service at checkout. I felt like I was interrupting their conversation by wanting to buy something, and then the cashier who rang up my items was multitasking by scrolling through her phone's Facebook app. She barely said a word to me. Experiences like mine drive people to buy things online.

This place deservedly gets consistently high marks…read more I most recently bought a pair of running shoes here. I love the huge selection of shoes. I was able to try on several until I found a pair that was just right. Had the same experience with a pair of hiking boots last year. And the people who work here are really nice.

This review is for the bike shop. As "not a bike person," I have had several really positive…read moreexperiences in the past year with the bike repair across several different family bikes. They are happy to work on "regular old bikes" regardless of where they were purchased. The technicians communicate well, they are resourceful, and they are conservative (i.e. they're not trying to upsell you; in fact they will talk you out of doing unneeded work). A minor downside is that their system only orders parts once a week, which can mean some delays if you need parts. The pricing seems very fair as well.

Haven't been to Bass Pro Shops in decades, and the only other one I've been to was the one in…read moreManteca. I honestly forgot how nice this place is. The interior and overall atmosphere are really well done and there's a lot to look at. I came in to pick up a handgun, and the process was pretty thorough. You can set up an appointment online or use the kiosk when you get there. If you're picking up or purchasing a firearm, I'd definitely set aside about an hour to an hour and a half because it can take some time. The gun counter line closes at 8 PM on weekdays, so keep that in mind. The employees I dealt with were friendly, professional, and helpful throughout the process. Overall, a really good experience.

Ever since I bought and maintained a CA fishing license a few years ago, I go to BPS to for most…read more of my fishing needs. With rows and rows of tackle, I am able to find most lake specific lures, weights, bait, hooks, etc. Sometimes I have to go to the store at the lake itself and get even more specific items, but BPS usually has what I need. Whenever I enter the store, the personnel always ask if I need help or direct me to the area where more specific help can be found. Moreover, the store is dog friendly and has dog treats at the ready. Occasionally, BPS will host a Monday club night whereby if you are a BPS club member, you can stand in line to get a light meal and enter a raffle to win items, but I recommend you go early and stand in line or else there will be no more food left.

Lucas N was amazing! he was super patient and helped our entire family!!! our shopping experience…read morewas 10/10 because of Lucas!

I unfortunately didn't take any pics in store today, but I highly recommend this store. They always…read morehave great deals going on. The main guy who helped us today, Rudy, was an absolute sweetheart. He works in the shoe department. He made our experience so amazing!!! We signed up to be basementeers today and it's already so worth it for only $25! Love this location and love Sports Basement! Awesome!

I went to road runner for the first time to buy shoes for cross country and Suzette, the manager,…read morewas very accommodating despite the fact that it was very busy and made time for me. The service was great and the custom insoles and shoe recommendations fit me very well. It was a great experience!

=== Most comfortable pair of running shoes I've encountered thanks to Chris ===…read more For context, I got more seriously into running 4-5 years ago. Since my first pair of shoes, I've started learning a little about what seems to work well and what doesn't. But there's still so much to learn and SO many shoes out there. I've been to a number of sports stores (Sports Basement, Fleet Feet, Footwear Etc.) so was looking forward to trying out Roadrunner. +++ Chris was incredible. Greeted me immediately but made sure that the customer he was working with was taken care of. Asked if I had been there before (no, I hadn't), offered feet analysis (yes, please) and while we were doing that, asked great questions about context -- activity level, any injuries I had experienced, shoes I had run in before and my experience in them. He made some measured suggestions about what might fit my feet and running style, did the measurements, and then modified his recommendations. He brought out his recommendations, even offering a sequence in which to try them. Then he _gave me space_ to take time with the shoes. He let me know that he was available any time I might need him, and would very periodically check in, but was great about giving me time with the shoes. After the first round of feedback on the shoes, he went and got one or two more, after which I made my decision. +++ I ended up with shoes I LOVED. After trying out 6-10 different shoes recommended by experience salespeople, none of them felt great. They were all decent and I was getting used to the idea that that's just how it was going to be. I had tried Brooks, Hokas, On's, Altra's. Based on my experience with my previous shoes, he brought out Brooks but also brought out a Hoka and an Asics. I LOVED the Asics (Gel Cumulus). Felt like putting on a glove but with space, felt secure on the run, just the right amount of padding. I didn't know running shoes could feel like this. Did Chris just get lucky recommending these? Maybe, but he's the only salesperson that suggested these. Note: even AI hadn't come up with this which goes to show that sometimes People 1 AI 0. * Yes, he offered custom insoles that other reviews have talked about. But he wasn't pushy about them at all, and in fact, recommended that we start with the shoes and see how those were before diving further into the customs. + He talked about their VIP program. But it wasn't high-pressured, and in my case, it made sense. $20 for the first year of the program with an immediate 10% off your purchase that day (which was already $15). 10% off purchases in the next year. Plus, he made some mention of $20 in store credit in the first year. It's $20 -- I pay almost that much for a burrito (well, burrito supreme and maybe a drink). + Don't let their narrow storefront fool you -- the store sincerely feels big inside. Can't compare really to Sports Basement since that's just a section and SB is devoted to lots of different activities. Sunnyvale RR feels larger than Menlo Park's Fleet Feet. Don't know how Sunnyvale's RR compared to Campbell's RR (would be curious to hear from those that have been to both.) What's particular nice is you actually DO have room to run in there. + They make you wear their socks for both measurement and trying on shoes. That's actually pretty awesome because it means they're taking care of their shoes. I thought this was clever. They're nice socks so they do simulate what an actual run would be like. - They don't let you take the shoes outside, or least don't seem to. He offered me a run inside the store or on one of several nice treadmills (I've never found treadmill running to approximate road running so I stuck to the store running.) -- He seemed to indicate that WITHOUT the VIP membership, you can't return the shoes after you've worn them. This is very different from Fleet Feet, Nike, and other stores I've been to where they will take shoes back as long as they're in decent condition. * You don't need to check in or put your name on a list when you get there. I don't think that's positive or negative -- this is just about what to expect when you get there. (When you get to Fleet Feet, you put your name on a list so they know whom to help next. Just different ways of doing things.) Super super impressed with Chris. I hear about people falling in love with their shoes -- grateful that this might happen with my next pair due to him.

ive recently picked up backpacking as a hobby and im glad i live close to this location and that…read morethey close somewhat late-ish for all my last minute needs! parking is very spacious, employees here are very kind- they will check in with you once to make sure everything is okay and they really just let you be!

Yesterday, my wife and I visited REI in Sunnyvale so that my wife could try on various shoes and…read morepurchase what she preferred. Although staff was helpful to her in her search for shoes, what made the entire experience terrible was how hard staff pushed us toward purchasing a membership. One staff member assisting my wife initially had done the sales pitch, and we listened willingly. Later on, another person gave the same sales pitch to my wife, and she kindly told her that she's already been told about the membership. When we went to the check-out counter, the person at the counter started giving the same sales pitch about the membership. I immediately cut her off, my wife told her that she has already been told about it, and I said "no thank you." The person at the counter again tried to give the pitch, and I cut her off again and said "no thank you." For a third time, she tried to resume the sales pitch. I got ticked and gave her a stern response: "NO PLEASE!" She finally stopped. That entire experience left a bad impression on me, and I wasn't sure if this type of thing was specific to just the REI in Sunnyvale (I normally don't shop at REI). So I did some research online and found out that this type of thing happens commonly among various REI stores. I even found an online article from 2015 that talked about this, even citing the CEO of REI who gave a response regarding this matter of pushing memberships. He came across as being understanding of this matter. But that was back in 2015. it's now 2026, and obviously nothing has changed relating to this. I'm not returning to REI after what I experienced yesterday. They've lost any potential future business from me. If they can't accept an initial "no" answer and thus continue to push the sale of a membership, they've lost my respect and my business. And should anyone from REI choose to respond to this post, it's not changing anything from me relating to REI.

Great customer service! We've actually been Swetka customers back in the day when they were at…read moretheir original location in a small strip area. We started up again but with pickleball. LOL My husband bought a pair of Nikes and it ended up being uncomfortable and caused a bruised toe, which never happened with any of his athletic shoes. He was ready to toss his shoe aside but I told him Swetka's back their products so you can get a credit or exchange. Sure enough, that's what we did! My hub was thankful and ended up ordering a paddle. Thanks Swetka's!

poor customer service at this store. called if they carried a particular model racket and the sales…read moreperson was quick to say they didnt have it. however, online they have plenty of stock, but the sales person neglected to tell me that. i called 10min to closing time, so looks like the guy was in a rush to close up and get out of the store. regardless, expected better from this store and will no longer trust their feedback.