Really loved working with this company. I had a pretty random request (to print on the back of the sticker) and they made it happen! Nobody else offered that capability except GIP. Great customer service all the way through. Loved the finished product. Great value as well. read more

*BEWARE * they try to entice you with conveniently fast turnaround, but end up, dragging your project for days or even weeks. There's no consistency in the information and their customer care makes numerous of mistakes. Don't fall for the gimmick and take your business somewhere else. read more

I reached out to Gold Image Printing about a print project and from the beginning the first representative that helped me was extremely helpful. I soon learned they just wanted to push me to production all to tell me that my idea of a simple circle foil stamp was too complex for them to complete. All I wanted was a circle gold foil emblem with two letters inside to be embossed in them. The email from Lea in production simply said "production declined." No idea for resolution or other ideas? They then declined to take any of my calls following up on the matter. Overall poor communication and unwilling to provide any type of decent customer service. I am just glad I did not give them any money. Wasted a week of my time. Don't waste your time like I did. read more

Gold Image Printing - Email from production. Definitely willing to help come up with a solve. - Printing Services Near Me - Los Angeles, California

I've been using Gold Image for over 10 years. The quality is top notch and you can't beat the prices.

I really hate to leave a bad review because I feel like I'm understanding of unforeseen circumstances but this has been such an unnecessary hassle on my end. I have ordered from them twice before, both times without issue. I ordered some next day turn around cards Nov 30. They weren't ready till Dec 6, not that long of a difference but I called every single day asking when it would be ready since Dec 1st. Every day they would say "tomorrow 4-5", every time without fail it would not be ready the next day as promised and I would have to call again the next day. I finally pick them up and realize that the notecards I had ordered to be printed on matte paper were fully glossy. I was so disappointed that I had waited almost a week after I had ordered for a print order not even done correctly. I called same day to get a reprint, they kept saying they escalate it to management to get approval. They denied it. They offered a refund and I said no because I really did need these notecards for Christmas gifts I had planned to mail out soon (mail delivery has been a mess). I finally got a hold of the manager and he blamed me for not knowing that ink sheen has to go on matte paper... I'm not a printing expert, when I pick matte, I'm assuming I'm gonna get matte. There's no disclaimer than an "ink sheen" will be on matte paper therefore not making it matte. We came to an agreement for a different type of paper and he promised it would be done same day, so Thursday Dec 8th. Well y'all, it's Dec 12, it's not ready and the same thing is happening. I've been calling since and everyday i call I get "it'll be ready tomorrow 4-5" and it's most definitely not ready the next day. I've honestly lost hope I'll ever get these cards. I wouldn't have left this review if they had been honest with me about when it would actually be ready instead of giving false hope every time I call that it would be ready by 4-5. Not to mention they tried to blame me for not knowing that when I order matte, it won't actually come out matte. All in all, I suggest going somewhere else that won't lie to their customers every time they call. read more

Gold Image is my go-to printer for events! Their prices and turn-around timing is great and always quick to answer my endless amount of questions. ^_^ Great people and quality of service. read more

Terrible terrible terrible. Company advert for 2-3 day turn around and it took 2 weeks to print. 2 weeks. Finally get it and the sizing was INCORRECT. The dispute process is hell because the people who are answering the calls are from overseas so you have to hope they relay the message correctly to the actual print shop. They tired to make it right by offering a comp. reprint. Fair. First a sample was ordered to confirm correct sizing, it worked out. Told them to proceeded with the bulk order. I got a email saying the order was completed. Went to pick it up and it was ANOTHER sample order. Huh? WHERES the disconnect. Not only have I spent 100 on a driver to get there I have to do it again to pick up the bulk order, and your costing my business time and money. I called to talk to the manager and his response is "what do you want us to do about it." Pathetic. I'll never do business with them again. As a first and last time customer. read more

I placed an order for some stickers and couple posters. I loved how the online process was easy and simple! 10/10 would recommend!

I needed to get some banners and table covers for my business as well as some notepads and stickers since my vendor on the east coast failed to ship them out in time. I looked them up and sent a quote and got an answer within 2 hours. The prices were reasonable for next day printing and they even offered to take it to the convention center for me. Great products with a good turnaround. read more

Omg the fire quality of the stickers is what keeps me ordering again n again! Quality matches the value of the packages offered! Y'all sleep if y'all not choosing hood image, wake up!!!! read more

10/10 recommend. Planning events and doing things last minute is what I live for. Any other company probably would not have been able to help me create the banners I needed in time for my event. With the help of Juno and Manny and their continued patience with me and all my indecisive ideas we were able to get these last minute banners and make for a successful event. The way they handled the process from start to finish I cannot wait to create more and make each vision a reality. read more

Ordered priority oder for retractable banners due to attend a conference in short time. There are many vendors I have used in the past with mixed result; but appreciate the speedy attention to production AND delivery GOLD IMAGE provided. I highly recommend. read more

Good quality work, good prices,staff is very friendly turn over time was pretty quick. Good company will recommend if you need some printing needs read more

Ultimately the best customer service I have ever receive, from the moment I stepped in and stepped out of the store, both Jeremy and Mel did an excellent job with my order. I highly recommend coming here and look forward in continuing doing business with them. read more

Excellent customer service! A gentlemen named Manny assisted me thru the whole process and was very respectful and helpful.

We used Gold Image Printing for our wedding invitations. Their prices were very competitive and the turnaround was quick. We are impressed with the quality of the paper and the printing and plan on working with them for our future printing needs for our big day. read more

So disappointed with the service. This is my third time using gold image printing and it may be my last. My order was a day late, which I didn't mind as much. I waited closer to 45 mins at curbside pickup after numerous calls and messages regarding my arrival, which I minded a little bit but whatever. My prints came out much darker than the proof so I requested a reprint. No response, so I called. Customer rep promised reprint but no response after that. And now it's been 4 days of following up because there's been zero response and progress on the company's end. And now Christmas will be over before I can get my Christmas cards out. :( read more

I will never work with this business again! Terrible customer service, a delay of days because they didn't let me know there was a proof waiting. No response from the many email and text messages I sent. The worst. I was blamed for not knowing their process that the proof would be on their website. Never, ever. read more

Thank you Gold Image Printing for helping us print our wedding invitations. We designed our own, and they came out great. We ordered white linen invitations, a black detail card with white ink, and a custom size rsvp card. The sizing of my cards was very custom and GIP helped me bring my vision come to life and I am so grateful! We also did black envelopes with white ink printing. They gave us an incredible sample package with all the different styles and options. It was extremely helpful. I was always able to reach them by phone, and they were very kind and responsive. We did have a mistake on the first round of printing - and their customer service really pleased me as a client. No argument, they were very understanding and very accommodating. To me, this really matters. I will be using them again, and happy to refer to friends and family for printing needs. Will update with a photo once I get them back from my photographer. read more

Hello 1 star because there is no option for zero This company promise 1 business day work and is they took a week to have it ready for me , when I called they said their machine broke and I was not aware , they didn't even bother to email me . When it was finally ready , I went to their curbside service (horrible ) I text that number and they didn't text me back , but another car got there after me and he went to knock on the garage door and a guy came out and gave him his order and left ignoring that I was waiting in front of the garage door with a sign " curbside pick up" and I was knocking the door and he just vanished , I had to go around to the main door and rang the bell and the guy came out and pretended he didn't see me and went to get my order . This is not curbside pick up , they don't have good service when picking up , neither on the phone because you call and wait and nobody pick up the phone. I will not order from this company again and I don't recommend it to anybody , I gave them a second chance because I ordered before and they took very long to have it ready . They have a nice website and it gives the idea of a professional business, but they are not. read more

Gold Image Printing - "Their curbside pick up parking " with is on the street , this is ridiculous - Printing Services Near Me - Los Angeles, California

Quick turnaround and you can just drive to pick up the items to save time and shipping cost. The quality of everything is quite good, and they will try their best to match the material and color samples that you bring them. I have made postcards and business cards here as well as trade show banners. I especially love their wrinkle free trade show backdrops and banners. read more

Super helpful and great service! I had a last-minute need for some business cards and they worked with me to get them ready. read more

Gold Image Printing - Business card. - Printing Services Near Me - Los Angeles, California

Would not recommend this company to anyone. We placed an order for two signs for an upcoming event. Although we did receive one of the signs, some of the coloring and shaping was a bit weird. Nothing too significant though. However, even after letting them know via phone call over 5 times and confirming we wanted BOTH of our signs to be for pick up (in order to have them for our event), they did not adjust our order and decided to leave one of the signs to be shipped and one to be picked up. Therefore our second, and most important sign, will not be here in time for our event. They offered no solution, no refund. They were also quite rude on the phone. Will not be working with this company again. I would recommend Sharp Printing instead. read more

The worst customer service experience I've ever had. You have to call them. You can't go into a physical location which makes it easy for them to scam you. They took thousands of dollars from me and never did the work. Waited weeks and weeks. Every time I called they had a different excuse why the work wasn't done. Avoid this scam of a printer, at all cost. Horrible. Unprofessional. Fake. read more

I have had, quite simply, the worst customer service experience of my life at Gold Image Printing. AVOID AT ALL COSTS. I ordered around $1,500 worth of 2-day printing services from GIP on August 23, and was told I would receive an invoice for the shipping costs once everything was printed. I was clear from the beginning that I needed my items for September 9th, for a charity event that I'm hosting -- which is why I purchased the items to begin with. I was clear on my timeline throughout the entire process. I received a text message that my order was ready for pick-up, and continued to follow up with them to tell them that I needed my items shipped, not picked-up, as I don't live in Los Angeles. It would often be 3 days between messages, and finally we reached September and I received an invoice for $1,000!?!? I pushed back on the cost, and was told that they would revise the shipping cost for me, but it would take a few days. Again, I expressed concern that I would not receive my items on time. Then, randomly out of nowhere I received a text message with a photo my items on a dolly and a no-context message that said "Please pay $950 so your items can ship." I tried to get in touch with someone, sat on hold for a while, and managed to get put in touch with someone over text, (never encountered a reputable business that discusses business over text, but whatever), who told me that their "management was getting angry" at them. Finally we got the price down (still $300 over budget), and before I agreed, I ensured that my items would be delivered by the 9th, which I was assured they were. Later that night (around 7pm on a Friday), I got a voicemail from someone different who said that they didn't have my shipping address. I called back immediately, no answer, and as it was Labor Day weekend, couldn't speak to someone until Tuesday the following week. Turns out, they did have my shipping address (?) and shipped out my items, however the arrival date is September 13th - 4 DAYS PAST THE DATE THAT I NEED THEM. No apologies. Only a "well what do you want me to do about it?" Asked for a refund on my items and I was told "after the 13th" if I didn't receive my items, they would "review" my inquiry about a partial refund but only if I reach out to their support email address (no one to actually speak to). I run a small non-profit. We do not have $2,000 to throw away like this. I am honestly heartbroken about this experience, because we have lost a significant amount of money (it might not be to some, but it is to us) and have to try to get our items elsewhere with only a few days notice. Non-transparent pricing, terrible customer service with slow response time, don't care about their customers. Go absolutely ANYWHERE else. read more

I contacted Gold Image Printing to have banners made for a work event. The customer service was great and the banners turned out even better than I had hoped. I highly recommend Gold Image Printing! read more

I really wish that I could give this place zero stars. Worst customer service I have ever experienced!!!Called the day before to place an order for sticker labels and was told that it will be ready the next day (I had asked before 11am and they agreed). I call to make sure my order is ready before driving to pick up and the order was never placed and that it would take two more business days. They would not do anything to help me and left me screwed. GO SOMEHWERE ELSE. read more

I don't use Yelp much, but when a service is this good I gotta let people know. Gold Image did some rushed print work for my for my job last month. Great communication, easy ordering / pickup process, extremely reasonable price and the quality and speed at which the final product was delivered was superb. So when a weird personal art project came up I reached out to them for help. There was a slight delay caused by the requested lamination being unavailable, but Travis went above and beyond to resolve the issue and get me the custom product I had requested. I could not be happier with the results and will not hesitate to go to them first for any future printing needs. read more

Manny assisted me in getting me my order right away. I needed some foam boards last minute and he got me the help I needed. Fast turn around time at affordable prices read more

David, Erin and the entire Gold Image team has been helping our business for years with great service, professional and timely printing and affordable rates. Recently, we had an internal miscommunication over pickup details for some important card assets for an event on the weekend. David stepped in and offered off-hour assistance that absolutely saved the event. The cards came out amazing and our clients were impressed - day saved! 5 stars is not enough for the Gold Image team. Beyond impressed with all that they do. Give them a try for all of your printing needs - you'll be glad you did. read more

I had a last minute event that required cardboard cutouts and posters, and Gold Image Printing produced everything on time and with premium quality too! I appreciate the hard work they put in to make it in time and made my life so much easier to produce this event. read more

Very efficient and great quality. They provide great customer service and pay close attention to detail.

Sending an update on this review. Every week, without skipping a beat I am still receiving emails about the same invoice claiming it is outstanding. Terrible customer service and their accounts bc team continues to send spam email for payment where services were never received. Please have your accounting team update their books. read more

Gold Image Printing - Printing Services Near Me - Los Angeles, California

The staff was professional and they took care of my requests in a fast and friendly manner. Definitely coming back

Gold Image Printing did a fantastic job with my order. Their invitation for my birthday event was of a very high quality and Jeremy was very helpful with my order. The value of great customer service that Jeremy provided is the reason I will return for future invitation events. read more

Gold Image Printing provides excellent customer service. Jeremy answered all my questions respectfully. I will be reordering from them in the near future. read more

Amazing customer service. Jeremy was extremely helpful. Needed some posters for a last minute project and he got them done in a timely manner. Highly recommend. read more

Jeremy helped me out to print a couple of poster boards for an important project i had. He was very helpful and I would highly recommend their services for all of your digital printing needs. If he is not there, then look for a guy by the name of Jacob as he is very experienced with the job. read more

The email communications were so abrupt and unhelpful. I tried to give them benefit of doubt considering tone can be lost via text. Then I called and no one responded to my calls. When i requested a call again, the woman in the phone was SO rude and abrupt I was blown away. She spoke to me like I was a bill collector. Extreme amount of attitude. I'm honestly still taken aback. No one was spoken to me that terribly in I don't even know how long. Disgusted. Will make sure everyone knows how awful they are. read more

I inquired about getting some stationary items to be printed for our new brand as we needed Letterheads, business cards and envelopes with our logo on it. I was able to speak to Juno online and via phone whenever I got confused about the ordering process. I was told a 4 day turn around but they went ahead and got it done in 2. The only thing I can say they can improve on is there communication online. read more