Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

We have been renting with Hawaii pacific property management for the past 2 years and cannot speak…read morehighly enough of our experience. Our property manager, Ian, is incredibly accommodating of our busy schedules and always communicates with the utmost professionalism and courtesy. He sets the tone for service and maintains a high standard of professionalism which makes our experience so much more enjoyable. His dedication and connection to our needs has been invaluable. We cannot speak highly enough of the company, Ian, and our beautiful rental. Thanks so much, team, your service makes our experience feel seamless.

For the past ten years, Hawaii Pacific Property Management has handled my residence, and they have…read moreconsistently exceeded expectations. Their operation is defined by a level of professionalism that is rare in the industry today. From a user-friendly app that makes communication seamless to the sheer urgency with which they address maintenance requests, they have made renting an entirely stress-free experience. ​I especially want to recognize my property manager, Ian Tamahana. Ian is an incredibly dedicated, hardworking professional who truly understands what it means to put the tenant first. His attentiveness and advocacy for my needs as a resident have not gone unnoticed. I am deeply grateful for Ian's exceptional service and for the continued excellence of Hawaii Pacific Property Management..

No wonder these "professionals" have 3 stars lol... what a joke…read more Avoid at ALL costs. I have multi properties and I'd never allow them / trust them to find me quality candidates. They aren't military friendly nor try to find the best candidates for their rentals. I have friends who have over 780 credit scores one with 850 and financially do VERY well for themselves. They were turned away for some BS excuse because this company is very biased. Do yourself a favor and RUN especially if you are military.

Great recent interaction with the staff. Prompt and transparent about their rental listings,…read morepricing, ammenities, etc. Communication is half the battle when you step into this world of real estate and property management! 10/10

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall assisted with a issue in regards to his company with a tenant unresolved issue that was…read moremanaged by one of his team. He was a true professional and was super responsive to resolve the issue we had. Appreciated his communication and responsiveness and just felt bad we had to bring the issue to him instead of the actual unresponsive property manager. I fully recommend Kendall and appreciate what he does for his company. A true professional and his company is lucky to have him.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Midway Vacations is a vacation rental management company that specializes in quality properties for…read morea broad spectrum of visitors to Waikiki. They have many properties to choose from and some are just spectacular in person. And the price point is very reasonable dependent on market conditions. We were in Honolulu for the JAL Honolulu Marathon and needed accommodations after the race. Using booking.com, I came upon a listing for a penthouse 1 bedroom/1 bath unit with pictures showing a gorgeous view of Diamond Head. The price was very reasonable and quickly booked the listing. Midway Vacations provides great descriptions and pictures of the units available. When we entered...our breaths were taken away!!! A little aloha was also extended with chocolate macadamia nut candies and water to welcome us. The room was clean and comfortable. Well detailed information was also provided. Communication before/during/after was excellent via email and text. The pictures will show what we experienced during our stay. Midway Vacations is a well tuned fine instrument.

We rented the top floor condo in Tower 1, unit 3709 at the Waikiki Banyan. There were a total of 3…read moreadults in our party and we had a comfortable stay during our week there. The unit is as pictured in Midway Vacation's website. We didn't use the kitchen to cook at all, but it had all the essentials to do so. The Waikiki Banyan is an older property and the interior hallways are a bit dated. However, the condo unit was perfect for us budget minded travelers, and waking up to the breathtaking views were spectacular! The Midway Vacation staff communicated with us clearly and gave detailed information on the unit, checkin/checkout, parking, etc.

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

This company is very sneaky and dishonest. They will give you the least minimum service once you…read moresign their contract. The attitude is they will never see you again anyway screw you. They are closed on the weekends??? Worst customer service ever!

I've only signed a contract as a tenant to them for 1 term which is 1 year. Overall my experience…read morehas been quite painful with this company. The employees of the company run the business all week long which was great for a customer like me as I work for the military long hours during the week and sometimes even on the weekends. Contact with Mr. Kenji Iwasa (Who is the landlord and agent of most units that Map Vision holds) is extremely poor, his customer services is extremely poor and his communication skills are upmost rude. The only reason why I gave more than 1 star was because of the other diligent workers at the company. When I was discussing about my unit's poor condition with him one day, he got upset and furiously hung up the phone on me without even giving me time to explain that I needed help from his as a tenant/landlord relationship. The unit he rented to me came many broken furnitures such as broken shower heads, broken toilet lights, towel hangers, sink faucet, kitchen cabinets were broken and most of all the unit was extremely and I mean extremely cockroach infested. All he said was "sorry I can't fix it for you" or put me off for weeks before he hired a contractor to fix things for me. Things got gradually worse the longer I stayed there. Make sure you read the contract THOROUGHLY and I mean extremely thoroughly before you sign the contracts at this company as they add in a lot of sub paragraphs to the contract that can be extremely disadvantageous to you as a potential tenant and even your pocket. 30% of my deposit was taken away for carpet cleaning and unit room cleaning. Which honestly was fair as it was stated in the contract. But I specifically told the landlords that I cleaned the unit myself with an industrial grade carpet cleaning machine as well as the unit itself in which I spent the remaining week there cleaning it from head to toe. This is the part where they will get extremely cheap on you by pinning you with cleaning bills. What's even more outrageous is the receipt they gave me for the unit cleaning was extremely shady, there was no company name nor the hours spent cleaning nor any description whatsoever. All it said was a flat fee of XXX dollars for my unit. BE AWARE. This company will sneak ways into your pocket. They will give you the BARE minimum customer service once you sign your bank away on their contract.

Michelle was the perfect guide for buying a home in Hawaii. From the initial consultation to…read moreidentify our preferences, through to closing she worked tirelessly to help us buy our dream home. During a drawn-out escrow period, as issues with the property were uncovered, she identified solutions and kept our hopes up when a successful close seemed out of the question. We heartily recommend Michelle Wood to help guide you through your successful home purchase.

Michele is an incredibly hardworking and knowledgeable agent committed to support and guide you…read morethrough your real estate journey. My wife and I appreciated her invaluable thoroughness, follow up and sense of urgency that allowed us to make timely decisions. We highly recommend Michele and her team!! Andy A.