They refuse to validate if postage on a package was correct and refused to scan USPS package with…read moretracking. She said you can drop it off in the bin. They are fine for UPS. I have a hard time imagining USPS picks packages form this place but will not allow them to print the label in a receipt to indicate they accepted the package or to weigh and measure package to ensure the postage is correct. Also the lady has tone and body language that indicates she didn't want to be helpful.

Went to PostalAnnex first to drop off a FedEx package, but the store was closed at 5:37 pm although…read morethe posted sign says M-F open between 9:00-6:00 pm. So I went to Goin' Postal and it was open as their schedule online indicated. I realized I forgot to take off a piece of the component from the equipment I was trying to return, so I had to cut open the sealed box and then reseal it. I asked the store clerk if they have a tape gun I can use and she actually helped me to tape up the box. I was fully expected to be told to buy a small roll of the tape hanging on the wall since that is how the USPS clerk handled my previous request. This far exceeded my expectation of the level of service.

The UPS Store in Parkside Town Commons, # 2985 is just awesome. Great customer service with very…read morecompetent, friendly staff. The is prices are fair and it always a pleasure to visit there . I go in to ship items or to copy or laminate articles. I give this store the highest rating possible. Five stars .

I had 20 pounds of documents to shred. They were deposited into a locked container pending pickup…read more Store personnel do not have access to the container. Cost $1/pound.

Great customer service and always will to help if you need it…read more Friendly and quick to guide you with your needs. I've needed their services 4 time this year and always leave extremely satisfied.

I had my passport photos taken at the Postal Annex. The staff was helpful and patient, which I…read morereally appreciated as I have some mobility issues. This is a wonderful alternative to the typical post office and I will use them for all my postal needs in the future.

The husband and wife team here were amazing to do business with. I arrived earlier than I was…read moresupposed to and they let me right in which wasn't my intention but kind of them to offer. My fingerprints and pic for my license didn't take any time at all so if you need any of these type services provided here I would highly recommend them. Going into a place these days where they seem genuinely interested in helping you and not making you feel like you're a bother is refreshing.

From the owner: Instant Passport Photosread more

Every time I go to this UPS store I am greeted by friendly service people, for whom nothing is too…read moremuch trouble. Rashy and CJ are rockstars!

"Reliable" is the word I would use when describing this UPS Store. I've been here so many times…read moreover the past few months that the employees working there recognize me when I walk in. They probably dread my presence, I've always got a ton of items to print and lots of things to send, but this store handles all of the my requests very well. Prices do get high, even for printing a page or two, but I think the quality of the service makes this store worth visiting. You can tell everyone enjoys being with each other, and it brings good energy to the store. Everyone is super polite, and will get you through. In the end, my stuff gets where it needs to go, so I cannot complain about that.

I prefer this location. Great customer service. There often is a bit of a line but I think that's…read morebecause customers like coming in. I was there a few minutes after 7 PM searching for my QR code and the person helping me was so patient. That kind of patience is hard to come by these days!

I couldn't understand a word that guy said at the counter but they accepted my pre-paid packages…read moreand give me a receipt to prove I dropped it off, so I am good for now. Hopefully the package reaches. The shopping center is conveniently located in cornerstone - there is boba tea and pizza next door if the workout from package drop off has you a bit hungry. So will be using this more - it is near the Fedex location on Maynard Crossing.

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

This store is in a very convenient location. I primarily use them for returning Amazon packages…read more Meets my basic shipping needs. There is usually a line but it moves fairly fast.

Staff as friendly as can be. Every time I go! Even with difficult customers!…read moreGrateful they are in my neighborhood!

The delivery information they gave me (the latest arrival time) was off by 3 hours compared to what…read morethey gave the driver!! Meaning I waited 7 hours for the delivery. I was not happy! The driver on the other hand was very nice, polite and as good as any driver could be! Cory gets a 5+. He was excellent

I guess the one star can be because the package was actually delivered. Other than that this is the…read moreworst service I have ever seen from a delivery company. My husband scheduled a delivery for between 3:00pm and 6:00pm today. I rush home from work to be here. Arrive at 2:45 to see a 702 lb pallet at the end of my driveway. No call to let us know they were on their way or close. I call the company to find out what the heck happened. Apparently the driver needed to use a different truck for the delivery so that is why he was early. Whatever that means, but still no communication. No delivery paperwork was left or signed by me verifying it was delivered. I call the company and spoke to a man that didn't really seem to give a crap about what happened. I was told the drivers can verify deliveries by sending photos. My husband was also never made aware that curbside meant they wouldn't even bring it down our driveway which ever other freight delivery we have had has done for us. All he was told was they won't bring it inside a business. So now we have this huge pallet at the end of our driveway and have to figure out how to get it down to our garage. So I asked the guy on the phone that if I had been home, basically everything would have still went the same way. He said well the driver probably still knocked on the door to see if you were home, but he should have called and left the paperwork. Oh wow that's great. All he says to me is sorry and he will make sure this driver is leaving paperwork and calling like he's supposed to. They will email us the delivery receipt, but not until Monday. Seems that customer service means nothing to them, just that they dump off their deliveries.

5 stars! I drop off packages here all the time and it's always quick and efficient. I always see…read morethe same employee and he's always kind!

Thomas' attitude and demeanor are horrible. He definitely had a problem with certain people, and I…read morecould tell by his snarky answers. He consistently gave us overly inflated price quotes. Thomas is by far an incompetent, disrespectful, and unhelpful individual. This ineptness is evident in his poor listening skills, demeanor, and lack of customer service knowledge and competency. I finally gave up trying to help this very young individual learn true customer service and left the business only to go 1 mile further up on Davis Drive to The UPS Store. Their demeanor and customer service were superb. The employee there had a wonderful personality, and was eager to assist. He provided me with the correct delivery quote. This proved to me that Thomas was quoting exaggerated figures which, were twice the amount. I believe this is a constant behavior towards people of a different ethnicity by Thomas. If I could have given this establishment 0 stars I definitely would. My advice as a trainer in customer service maybe try coaching this employee as he lacks all the traits and characteristics!