I guess the one star can be because the package was actually delivered. Other than that this is the worst service I have ever seen from a delivery company. My husband scheduled a delivery for between 3:00pm and 6:00pm today. I rush home from work to be here. Arrive at 2:45 to see a 702 lb pallet at the end of my driveway. No call to let us know they were on their way or close. I call the company to find out what the heck happened. Apparently the driver needed to use a different truck for the delivery so that is why he was early. Whatever that means, but still no communication. No delivery paperwork was left or signed by me verifying it was delivered. I call the company and spoke to a man that didn't really seem to give a crap about what happened. I was told the drivers can verify deliveries by sending photos. My husband was also never made aware that curbside meant they wouldn't even bring it down our driveway which ever other freight delivery we have had has done for us. All he was told was they won't bring it inside a business. So now we have this huge pallet at the end of our driveway and have to figure out how to get it down to our garage. So I asked the guy on the phone that if I had been home, basically everything would have still went the same way. He said well the driver probably still knocked on the door to see if you were home, but he should have called and left the paperwork. Oh wow that's great. All he says to me is sorry and he will make sure this driver is leaving paperwork and calling like he's supposed to. They will email us the delivery receipt, but not until Monday. Seems that customer service means nothing to them, just that they dump off their deliveries. read more