I have a box to return to a merchant. It was recommended that I use FedEx. They wanted me to buy…read morea box to put the merchant's box in for $11.49! No way! Put the return label I printed on the merchant's box, tape it shut and return it. I was turned away. I have to find a bigger box to put the box in! Awful! I will call the merchant I'm returning to complain about this FedEx Office.

this rating is strictly on customer service. I used this location this past Saturday morning. I…read moreneeded a pen to fill in my return address and the address I was sending the envelope to. I asked one of the women if I could borrow a pen because there were none at the register I was standing at. I had looked around. She just stared at me. I politely asked again because it appeared she did not hear me. she continued to just stare at me without saying anything. I then asked again politely but a bit louder. She slowly walked over to the other desk and got a pen then slowly walked over, handed it to me while staring at me, and said nothing. We are really scraping from the bottom of the barrel if these are the type of people that are getting hired to be in front of customers. Absolutely horrible.

It's almost as if the staff at this location goes out of their way to be difficult and unhelpful. I…read morecame in today, just after 1200 on 26 May 2026, with an Amazon return and was told that I would have to purchase an additional box to place it in to return it. Once I pointed out that the product box is what it was shipped to me in, and pointed to the Amazon label affixed directly to it, they then said that I didn't bring the printed shipping label and that for them to print a shipping label would cost "a couple bucks". So I left and took the package to a different UPS store a few miles further down Strickland Road, where they scanned the label from my phone and printed a shipping label, no questions asked, and placed it on the box for me. Easy as can be. This isn't the first time I've had this kind of unhelpful service at this particular location. On several occasions I've sought to ship items and had the staff make it difficult and or outright refused to help for things that are pretty simple to ship. Occasionally I have had good service. Today was the last straw and I will never be back to this particular location. Do yourself a favor; drive a little further.

I had to ship 45 packages for my business and they were so nice about it! Samia was so sweet to…read moretype them all in individually and did it with a smile. Wonderful staff!

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

I found the staff, and particularly Dillon, to provide excellent information concerning how to…read morenotarize my will. He was personable and accommodating in making the process easy and straightforward. This is a great service provide by most UPS stores but this particular store, and Dillon, excel at it.

Love this location. There's a few others near my house, which I've made the mistake of going to in…read morethe past, but I always come back to this one now. This is by far the best UPS store I've been to. The staff are always helpful and super friendly. I've been coming here for years so figured I'd finally leave a review.

I have been using Carolina Pack and Ship typically every week for mailing and returning packages…read moreand Reed and his team are always so welcoming and accommodating!! I am always so impressed with them! I typically avoid dropping packages off and going to the post office because it is usually a long process, but here it is such a breeze and they truly make sending packages enjoyable!! Highly recommend them!

I needed to fax a copy of a receipt, because the receiver would not accept a scan or email. I…read morestopped by to find they do faxes here the service was quick friendly and great value. I love the location and parking is a plus. I had been taking my business needs to the UPS store at Heritage, but parking and access can be challenging. Reed offers all the same services. Hours are 9a-6p Mon-Fri Saturday hours close at 2 closed on Sunday. Copies, faxes, Notary and shipping.

In a time when great customer service is hard to find I want to thank everyone at the Arco…read moreCorporate location in Raleigh for their excellent service. Emerson, Tyra, Taylor, and Kim helped me get next day service for a photo poster printed on a 24" x 36" foam board. When they couldn't do the job at the Arco Corporate location they called and said they could forward the job to the Glenwood Ave location. I was pleasantly surprised when they called me the next day and offered to deliver the poster to the Arco location. The quality of the print and mounting was over the top! Thank you for your friendly professional customer service!

Came in on a Saturday morning to drop off a package without a return label printed. From the moment…read moreI walked in, the two workers were very friendly and welcoming. The gentleman helped guide me on how to email them the printing label and they were able to print it and attach it to my package with no problem. Was in and out super quick!! Definitely happy with my experience :)

I came in today for a passport photo, and I was not expecting to encounter someone as sweet and…read morehelpful as Kennedi. She advised me on what I needed to wear, and she took the pictures quickly and efficiently. I was in and out in five minutes. I rarely encounter people this helpful anymore, but she is the best!

Horrible service! Never again! Never Ever! Wasted an hour jumping through hoops on their crap…read morewebsite/app, and they STILL couldn't do what I needed them to do! They sure charged me the $46 though....for a package that never got shipped! Now I gotta try and get a refund! Yeah....never again! Avoid!

Incompetent staff and rude staff. Denied me my return even though I showed them that online it says…read moreI don't need to provide my own box. Absolutely ridiculous.

Fast and easy if you just want to do an Amazon return, but don't expect any hospitality…read more I was waved over to the counter and my return was processed. I said hi. I was given a receipt and that was it. Not one word was spoken to me--at all. Not one word. Not "Hi," not "thank you," not "bye," not "have a nice day." I'm hoping that the young guy was mute.

If I could give this company, Craters & Freighters, and its owner Kathryn Lennon, 10 STARS, I…read morewould. I just had an oversize painting shipped 600 miles away to a large organization and the staff there who unpacked said - they had NEVER EVER SEEN an artwork (and they have seen lots) PACKED SO WELL!!! I interviewed several places before I chose Craters & Freighters and although some were good, NO ONE took as much time and trouble as Kathryn did to make sure everything went PERFECTLY - and delivery was even AHEAD OF SCHEDULE, which is a real big deal, these days. They are my #1 choice for shipping!! Can't recommend them highly ENOUGH. MY SINCEREST "THANK YOU"!!!! TERI FRIEDMAN

SLOW. Terrible communication…read moreDamaged my shipment and did not take responsibility (even with insurance). More expensive than others. They were 3 days late picking up (they actually forgot about me). When they finally did pick it up and shipped it, they damaged it en-route and it took 2 days+ for every email to them to get a response back. It was a $900 mistake working with these guys. Never again.

Excellent customer service. Makes shipping and returns easy peasy. Owner operated. You can tell…read morethey care.

The employees are always very helpful and friendly. Been here many times and i've only ever had…read moregreat experiences!