Needed a minor repair on a slide out. They diagnosed the problem, fixed it at minimal cost and all…read morewhile I was there for a brief wait. They were professional and reasonable on their pricing. We do not ever know how much things will cost when you own a large RV that has lots of newfangled gadgets on it that we are unfamiliar with. What a blessing to find a shop that does not rob you or take advantage. Definitely will go back to these guys Don McCormack

I had an elusive plumbing leak in my RV. Fortunately, I'm still under warranty, and after…read morecontacting Thor, I begged them to allow me to use a privately owned repair facility- not Camping World. Thankfully, they agreed. Fast forward- I spoke with Robert, and he got me in within a few weeks. A few days after I dropped off my RV, he had a diagnosis. Within 10-12 days, they were done with the repairs. If I took my RV to Camping World, it would probably still be sitting there. Robert (and Ethan) at ETX are extremely professional, and do an amazing job. I'll definitely use ETX with future repairs.

I normally do not write reviews as everyone has different, needs, wants or expectations BUT I feel…read morelike a LOT NEEDS TO BE SAID about RV Station, Tyler. I drove up 69 in Tyler and saw Camping World then a small sign for RV Station and then a large place called something like Blue Compass, I make a u-turn and find the entrance to RV Sration. Understand I'm an older female alone on my RV shopping, I'm greeted with a warm hello and smile by Tom. Tom asked me what I was looking for and I explained what I wanted and how I would be using the RV and off we went to look at what he had on the lot. We looked at several and he listened to what I did and didn't like or need on each one. He was patient with me, let me look at my own pace and never made me feel rushed. When I found the one I wanted the whole buying process was easy and quick. The parts manager, and service manager were a gem, Blake with a double first name took great care to have the rig ready, the tech that did the walk through answered all my questions. After they brought it to the park I realized I needed some additional items. I ran back over and the parts gal fixed me right up with what I needed and a working knowledge of her products. After a night in the RV I had some questions so I called Tom, he said I'll just run by there and see what you need. He showed up, explained things to me with a wealth of kindness and knowledge. My entire experience with these guys and gals has been exceptional from sales, to service, to parts and the tech that did the walk through. Thanks Tom, Blake, the manager and gals in the back office, you made this ole gal one HAPPY CAMPER.

My parents who are both retired and have found a new love for traveling in their pop up camper to…read morestate parks recently used RV Station in Tyler to fix an issue on their camper. Not only did they keep the camper for 7 months without even fixing the issue..they tried to charge them a huge price to put a lift on it. When confronted about the pricing issue they looked again and realized it was actually only half that price. My parents went to pick up the camper with only one thing (out of the 3 they were told about needed done) "fixed". I use the term fixed lightly as the part was put on but they cannot pop their camper up whatsoever. The had 4 middle aged strong guys pop it up at this business to show them it then sent them on their way knowing they'd never be able to pop it up on their own, just the two of them. When my dad called the "boss" had no compassion and is offering no solution. They are now left with a camper that still doesn't work, they cannot go camping which they have waited on for months (they actually had to cancel a trip they already scheduled), and they're out a lot of money for absolutely nothing. I highly do not recommend.

They will lie and cheat to make a sale. The service department is terrible too…read more They dont care about the customer.

Don't shop here. Worst customer service and didn't even get to buy anything. Me and my mom…read moreInquired about a 2008 Big Horn for her and they never got back. Saw it advertised. I go and see it is parked WAY in back lot and not detailed but nice. She finally talked to a snuff chewing "Countryfield" today and now it's sold. They obviously reserved it for someone they know or their family. Huge lots and dirty gravel for such a big place it's hard to drive through and see anything because no real roads. They just lead you on. She also saw another marked low and they said it was a "misprint". Horrible service all around.

The team who built the sale have reached out to repair the situations caused by a rouge element…read more The consequences were enough to repair the trust. I would recommend shopping here. They worked very hard to build the sale. And have been able to keep us as a customer. They save you money. They have the selections and comparisons. They are knowledgeable and had us outfitted to a T. Thank you Steven, David, Maria, and all the others on the floor and garage team. We got a bunk house light from Coleman. It matched our towing capacity, budget, and mission. Give them a visit.

I am extremely disappointed with the level of customer service we received during our recent visit…read more My partner and I had a scheduled appointment, yet we waited approximately 2-3 hours without assistance, while other customers who arrived after us were helped first. We were later informed that the delay occurred because the sales team assumed, based solely on my last name, that we only spoke Spanish. As a result, we were told to wait constantly which ended up being for a Spanish-speaking representative--despite the fact that I do not speak Spanish and never requested such assistance.This situation was both frustrating and concerning. Making assumptions about customers based on their name is inappropriate and unprofessional. Not only did this result in a significant waste of our time, but it also left us feeling unfairly stereotyped. I hope this matter is taken seriously and addressed to ensure that future customers are treated with fairness, respect, and without bias. And yes I did make two separate reviews because no business who deals with the finances of people with many different backgrounds should make assumptions.

It was awesome. Great help here at mineola tx. They got all my stuff fixed on my camper under…read morewarranty. Service manager is such good help

Dealer treats you like a friend. Very nice and welcoming! Was delighted to have Dealer repair my…read moreRV. Even ordered all the parts in advance, before dropping off RV. Service Advisor, David and Service Tech, Jared did a commendable job.

My wife and I bought an RV from Hayes RV and Bobby in sales was immensely helpful and actually…read moresold us a less expensive unit than the one we originally wanted because the Jayco Grayhawk was better for our needs. He's extremely helpful and knowledgeable and so was Tara in finance and Ronnie in service. Great experience and everything from sales to finance to service was done with great ease and in a timely manner. Thank you Hayes RV

I would wait a year for a part online before i would step foot back into this place of business. I…read morewill take my experiences from this business and do the complete and exact opposite in my businesses. ( I bend over backwards for my customers) these guys in the parts department could care less. Maybe they should have different review for each department i don't know. I can not say that the entire business is a joke but without a doubt the parts department.

Visiting from out of town and had a major water leak. Service worked me in and fixed the problem as…read morewell as verifying everything was connected and working properly! Phenomenal service!

One star, because zero is not an option. Today was my third time to try to do business at this…read moreplace. It is the absolute worst customer service. You walk in and they are piled up on a couch they do not speak. You'd think that they are just customers are waiting for service but it's actually the employees. Offer zero assistance or help with finding parts.