They canceled my appointment for service cleaning with no warning, and I had to call them for explanation, which I literally was given no explanation, and they couldn't reschedule. It was very unprofessional. read more

They installed a heating system for me that is faulty and I can't get I touch with them.

We had a service contract with "Go Green Express" and we charged approx. $25 monthly. This was for routine maintenance every year before kicking on the furnace for the season. We were with them for 5 years. It was funny how EVERY SINGLE YEAR when they came out to inspect the furnace, there was SOME kind of major issue that "needed to be addressed". And every year we went along with what they said and were charged a substantial fee. That's kind of like taking your car to a mechanic and they tell you that you need a new Johnson rod (fictitious part) so you just agree and pay them to do it. This is EXACTLY what GO Green Express does. That aside, this year I went with a new HVAC contractor and he does a full-service maintenance of my furnace. He happened to discover that Go Green cut the wire to the flu damper. So my damper was permanently left open! So not only did one of the techs DO it but every tech thereafter either missed it or disregarded it. It's my understanding that they operated under a different company name but changed it because their reviews were SO bad. So do yourself a favor and DO NOT USE GO GREEN EXPRESS read more

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I have a service contract with Go Green. Recently I called several times leaving messages over the past few weeks. No one answers the phone and no one returned the calls. I believe the company is out of business. read more

no one answers the phone. I have been calling for 3 weeks. I have left a dozen messages. very disappointed

Tried to schedule annual maintenance service with the company and they cancelled the appointment 3 times with me in 3 weeks after I went out of my way to rearrange my schedule to be home for the service each time. Don't expect them to be there when you need them! read more

Terrible wouldn't recommended them, Too Expensive Got a crazy estimate, will look for some one more honest read more

Simply stated, this company is DISHONEST. Their pricing is predatory and their professional recommendations CANNOT be trusted. We had a Navien unit installed by GoGreen for our elderly parents in 2017 (as recommended by Go Green). They advised that the system would be the most cost effective and efficient. One year after the install we were advised to do an antifreeze treatment ($2,200) and then subsequently, to have a water sanitizer installed for $5,000. While we did follow through with the antifreeze treatment we declined the water sanitizer. Now, at our most recent annual check up in 2020-we were told that the "system needs major repairs"-so much that the issues could not be told to me over the phone and an additional "service" appt (not covered by the service plan) was now needed. In addition, the annual tune up "could not be performed" due to the status of the system (again- even though the issues were not be defined to me) *see pic below. Finding it ironic that this much service would be needed for a system that was less than three years old, we had another HVAC company- who had much more reputable reviews come to do the tune up. The tune up was completed with no problems and we were advised that the system is in good working condition *see pic below. When I asked about the recommendations, from Go Green they advised that unfortunately many HVAC techs must sell services in order to get commission and that the recommendations were not at all needed. I also read other negative reviews which mentioned the same themes where the sanitizer was being recommended. I find that incredibly disappointing and wonder how much money, time and stress we could have saved by going with a different company from the beginning. I hope that this honest and detailed review can provide forewarning for other who are considering hiring Go Green for their HVAC needs. We will never do service with them again. **Also if you check out the 61 "not recommended" reviews on this page you will see more reviews with the same themes; damage control must have been done but you can still read the reviews** read more

Go Green Express Home Services - Work notes from Go Green - Heating & Air Conditioning/HVAC Near Me - Newburgh, New York

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Beware!!! I advice anyone who needs any type of repair to their home or business, to stay away from this Go Green Express Home Services company. First, you don't get greeted by a person, you get greeted by mice and their droppings. The place is in shambles, and it smells horrible! The owner has a negative attitude and is very abrupt. The workers are in la la land, incompetent and do not know what is going on regarding repair, orders or charging. I was charged for them to change a part in my heating system $5000! All they did was change a wire. I want my money back. Reported them to the town's health department and the Attorney General. They should get closed down for stealing from the people, especially the elderly! read more

We left Go Green a long time ago but unfortunately right before we are moving to Missouri we had to deal with their horrible service one more time. Wappingers Falls inspectors came in to check our Central Air and we were fined because this company installed indoor wiring to the unit that sits outside. The town inspector was furious and said that is why Go Green does not use permits because they know the town won't pass their work. My real estate agent was livid and is spreading the word not to use this company. They don't care about you they care about their profits. read more

Used this company for a number of years including having service contracts with them. Ultimately found them to be dishonest and have very poor customer service. The work is largely inferior. They cut corners. They overcharge. They are constantly late for appointments or do not show up at all. Their service contracts are useless as they don't honor them. Worst of all is the arrogance of the Customer Service people that answer the phones. I don't know where they find these people but I will never use them again. read more

RUN! We spent $14k on a new furnace and heat pump 2 years ago and we have YET to have it working correctly after too many service calls to count. Today we came back to an indoor temp of 93 (thermostat set at 75) after leaving to run errands for a few hours. The system should blow cold air, it continues to blow HOT air on the 'cool' setting. It's incredibly inconvenient when you have a 13 Month old! Never in my life have I felt more ripped off. Tried charging us over $600 to replace the seal on a toilet. Turns out the flange was cracked and quoted me $1200 to replace the $12 in parts. I did it myself. Absolute WORST at problem solving and now I'm stuck with a (STILL) incorrectly wired central air system in my house. Think about it... $14 THOUSAND dollars read more

My 97 year old father called this company (who he has used many times in the past) because he had a slow drip in his shower. I won't get into the nitty-gritty details, but they ended up charging him over $12,000 to repair a leak (first they said it would be X amount. Then they added a few more thousand... then added a few more thousand, finally totally over $12,000). AND... they left the shower unusable -- it's now over a year later and my father still has a shower that he cannot use. Among the numerous charges were TWO 'never-write-a-check-again' warranties -- at a charge of several thousand dollars -- both warranties cover a yearly check of all of his plumbing. So... 1) why would he need TWO warranties? and 2) obviously we will not let this company set foot on his property again, so they are worthless to him. Besides the $12,000+, this company also sent over another company who charged him about $9000 (the attorney general was able to recover most of those funds). My 97 year old father is very hard of hearing and thought that each time his credit card was charged, that was the final charge -- his credit card was charged multiple times over several months. In what universe does it cost $12,000 (plus $9000 from the other company) to replace a leak in a shower and leave it ripped up and useable? read more

Do Not use this company!!! They are a complete rip off! I was charged $600 for them to bleed my boiler system and then was given a quote of $6000.00 to replace it. Talk about outrageous!! I would not recommend them to anyone unless you want to be ripped off!! read more

After cancelling 3 times my service appointment for my heating system, they finally came last Tuesday. I needed to replace 1 of my thermostat. The technician told me that it will cost me $ 956.00 to replace the thermostat. I went to Home Depot and bought one Thermostat for $60.00. I did the job myself in 10 minutes. GGEHS tried to rip me off. I terminated my service contract. I bet it will take them months before acknowledging my contract termination notice. read more

Everyone was polite, friendly and helpful. They arrived when scheduled Jason was both helpful and neat. I needed my kitchen faucet replaced, which he had to come back the next day for. But he arrived on time again and the work was completed quickly and efficiently My only concern was that I thought the prices were a bit high. But we are happy with the faucet and with Jason's work. Tiffany and Patti from customer service 3were both friendly and helpful. Other than the cost, I would highly recommend them. read more

Go green express is a good solid company that has fixed a few really difficult problems on my a/c. They have also maintained you furnace very nicely. Phil is an excellent technician and very reliable. Prices are reasonable for NY. I'm happy to recommend this company!!! read more

When I first called them , they were able to get a tech out to us right away and fix our issue without too much if a fuss. We were happy with GoGreenExpress so far. A month later our furnace went out. I called them again , the tech came out and got us back up and running and he was paid. Then the furnace stopped running that same night. I called Go Green again- next day (i was at work) the tech told my husband we needed a new $20k furnace. We declined a new furnace unit, but still owed $ for the service call and he was paid that same day. What I have a problem with is that They don't tell you that they keep your credit card on file and a year later after they were paid , they attempted to charge our bank card again without notice that they were doing this! We got a call from our bank because of the amount. Now I get calls, texts, and emails from GoGreen Express saying we still owe them $, but we have proof from our bank they were paid when the service was completed over a year ago! and for this reason I cannot recommend them. read more

2013 to 2017 - hidden reviews 33 positives and 14 negatives / 2018 to present - 39 one and 2 star negatives and 11 positives. I am 78 years old and my review from yesterday was not approved by yelp - I do not understand why it is at the bottom of their page with 46 additional negative reviews. I am posting the same review again about this scam and questionable company. We had 3 new Fujitsu heat/ac units installed in August by our plumber / installer He was hospitalized right after the installation and is still not out. We had trouble getting 2 of the units to operate. Diagnosed by a friend who was visiting as needing Freon. Called Fujitsu for help and they gave me a list of ELITE INSTALLERS, Go Green being at the top of the list I called them. The young lady listened to my problem and told me there was a $129 service charge to come to the home, which I thought was very reasonable. 2 of their "techs" showed up and I signed for the $129 service. They took a photo of the SN tags, looked at the units through the vent with a flashlight and told me it would be $600 to diagnose the units, including checking the wiring connections, the condensers and the Freon - all for the "bargain" price of $600. They went outside, put a gauge on the units came back in 15 minutes later and said they need Freon and they had to check for leaks - for the "bargain" price of $6300. I called their office and was told by a manager that they do not charge by the hour just a general fee, the same for all customers, he was going to reduce the fee to $4300. INSANE ! I PAID THEM to get the techs out of my house. Contacting Fujitsu and the NYS Department of Consumer Affairs. read more

Go Green is by far the best! We hired them to install our HVAC last December and as all of you can remember, it was the worst winter ever. The HVAC works great and they did a fantastic and quick install. They also came back and in stalled a bigger filter for us. Not only are they friendly, but they are extremely professional and always quick and helpful. My last experience with Melissa T. and Phil G. was great. Wonderful crew!!! read more

I had a GGEHS maintenance agreement and my furnace was acting up. We called them to get someone to take a look at it. They started off saying there was an additional $49 service fee plus any parts and labor. Well the technician was here and determined that the flame sensor was bad. We had them replace it and were handed a bill. The bill lists the service charge of $49, then the flame sensor at $430.27, then a diagnosis fee of $381.67, then tax at $34.96. They then discounted the $430.27 cost of the sensor, for whopping total of $465.23 The part, which is readily available, cost about $25+/- and the technician was here for less than an hour. To make matters worse I googled my furnace's issues and got the same answer as the tech, got the part prices and availability, and watched videos on how easy the part was to change. Now I feel even dumber than before. Never again with them! read more

Beware this company is out to screw you and get your money they lied to me about not being able to get the parts for a Uv light system . I found the parts online right away for less than 100 dollars . They wanted to replace the system guess with another for 1600 and tried to sell a service contract and a water softener to me immediately after arriving at my home . Bate and switch at its finest . Please do not call this crooked company Received a call back after my negative review by a hood rat who was displeased with my accurate description of this company and became more of a hood rat when I attempted to disagree with her uneducated attempt to justify the charge especially after the review . Please do not call unless you want to get ripped off read more

First off I am a new home owner in the newburgh area and my pipes froze . I called Go Green express and the cake to my home the same day and unfroze my pipes in my kitchen in no time .Phil Giangrasso and Pat are two amazing guys that took their time to explain what was going on and price. Phil and Pat team work got the job done. Thank you Phil and Pat go green express is read more

DO NOT WASTE YOUR MONEY on this Company! They came out twice. The second time was for our water heater. Though the technician was very nice, he explained the problem and said we were better off with a New Water Heater. They took Half the cost as down payment. After getting another plumber the problem was fixed in two minutes!! It just needed to hit a reset button. Go Green Charged us $400. Admin fees. They will not refund our full down payment. After talking with a previous worker, we learned that the employees of Go Green work on Commission And The Company used to be called by another Name. Definitely Call A Plumber First! PLEASE Be Careful who you trust! read more

The technicians that come into your home are knowledgeable and honest. But the administration and the owner of the company are very unresponsive. I have been having problems with my split mini system since it was installed. First it was a leaking coolant line. Then it was a shoddy salesman who promised me thousands of dollars of rebates that I never received. One unit was not installed properly and they had to come back to move it higher on the wall so that it would drain properly and I wouldn't have water running down my wall. They wanted to charge me a diagnostic fee and a call out fee because they did not do the job properly the 1st time. If they had done their job the correctly and installed correctly, I would never have had to have them come out to my home. I feel that I shouldn't have to pay for their mistake. This is no way to do business. They should have done the job correctly the 1st time and then I would be leaving a 5 star review. But instead, I have to leave a one star review. I should have had another company install this system system. It was thousands and thousands of dollars. read more

Terrible to deal with. They do not return phone calls, they cancel appointments, you leave messages and no one calls and you make (and confirm) appointments that they later cancel. The approvals you read don't seem possible after the run around we got. read more

HEEELP!!! Called them down for a leak, they came down and said that the charge would be $483 to break open the Sheetrock (1.5 sq ft) to see what the problem is... $483 just to break the Sheetrock open to see what the issue is? I asked what it would cost if its a broken pipe and he said it can be in the range of $1,500...I sent them away and got it all done for $250. Scary how these people have such a good rating with such craziness. Save yourself the heartache and call an honest plumber read more

This company charges 300-400% of what any job costs. Their estimates are even worse. I had them come out last summer (2019) and charge me $1200 for something I could have done myself for $40 once I researched it. That same part seemed to have failed this summer (2020) but all it was, was a loose connection that go green hooked up but instead I was told I needed a new a/c system for 6K. I will never use them again for anything. read more

Saviors that is what I have to say. I called 4 other contractors and no response Go Green picked up and had a tech over. The tech Phil G was courteous and helpful and did the job. He cleared out the roots and we have Now we can live like humans again. I highly recommend Go Green Express and they do financing if you are in a bind. This is a after the fact response they gave me a over the moon price to repair my sewer line. I went and finally had 3 other plumbers and an excavating company call back and the cost was half to 1/3 of there price. Shop around if you need to get some outside pipes changed check with your town as most of them do not require a licensed plumber. You can actually use a reputable excavation company. They still need to do mark outs and an emergency dig call can be made. I am also an owner of 3 Bio Clean that cost me $150.00 that I do not need that they sold to me. I did my homework and found out they were called something else that is all I am saying no slandering just do your homework because before I even had the outside work I was down $1500 on just snaking and minor root removal. After the pipes were replaced there was 2 sections 3 feet long called cigar rolls filled with heavy roots and waste. I don't even know how the snake even made punched thru at 45' and 75'. If I was a jerk I would have cancelled the credit card payment and fought it out later lesson learned. read more

Service technicians are excellent and knowledgeable, courteous and accessible... but the office gouges on prices and I do not trust them. In February, we paid over $1000 to the company to diagnose an intermittent heating problem. They replaced a zone valve and other part, but the problem was never resolved. Final diagnosis was to replace a circuit board on the air handler, for which they asked $900 for parts and labor. I deferred on that last step, and the problem went unresolved. If found the replacement circuit board online at Amazon for $153. When the tech came again this summer to check the air conditioning, i asked to replace the board. This took 20 minutes, but the office charged $155 diagnostic fee. OUTRAGEOUS since the tech was here anyway, and the work took 20 minutes and I supplied the part. This works out to a $450 hourly rate for straight labor!!!! Really! I complained the head office, and they said this was their pricing policy. I pointed out I had already spent $1000 on diagnosis and that I wanted an hourly rate. The would not adjust the fee. I think the bottom line is that I feel their pricing strategy is predatory, figuring the unsuspecting homeowner will just bend over and pay whatever they ask. I will find a new service and cancel my contract with Go Green. read more

I would be careful here as their repair people constantly try to "upsell" for things you do not need. When they offer "Free" analysis that really is a come-on so they can push you to buy. For example, they tried to get me to but a new water heater from them for $1,500 when they did the free "flushing" service. I bought a great one from Lowes for $600 and they installed it! Also tried the same ruse for a small plumbing issue. read more

Scheduled a week in advance, and boy was I glad, as the weather was getting hot. Too bad Go Green cancelled 50 minutes after they said they'd show up (on the day off I took to accommodate them, as they really don't do weekends if you're not part of their partner program). One other interesting thing--I was quoted $2,500-$3,500 for a whole house fan. I have no doubt there are fans out there that expensive, but you can go to Grainger's online and get it for MUCH less. I was just hoping someone could make it easy for me. I guess it's not these guys. read more

5 cancelled service calls. Most recently with less than 1 hour left in the 8:00 to 12:00 service window. So Glad I rescheduled my time on 5 seperate occasions only to receive a phone call that they would not be showing up. This is what my monthly service contract gets me. Thanks Go Green Express Home Services! read more

My hot water heater fan would not turn off. I called them and they told me an unaffordable amount. Luckily, I was able to order a part and have it installed for 1/10th of the price from another plumbing company. read more

Hired them to clean out and patch up heating ducts. They were punctual, very professional and did a good job and clean up afterward. I'd hire them again. read more

Price Too High!!!!!!!! Tech's were good, but not good enough for price I paid! I will NEVER use them again. $5.00 worth of parts & $680.00 bill. read more

My elder parents have used this company for central air conditioning services and oil burner services. The act very professional and courteous, however it always seems to be very expensive and they have twice now come up with additional work that needs to be done. They charged my parents $1500 for work they supposedly needed on the oil burner. They were called in for a $185 oil burner tune-up. Two days later, they had no heat at all and it lead to the process of removing the oil tank from the ground and installing a new tank in the basement. That cost another $5000. It seems to me they have taken advantage of the fact that at their age, they could not go down to the basement or up in the attic (a/c) to see for themselves. This could be the case ... or the prices are out of control. We won't be calling them again. Recommended by Home Advisor. read more

Where to begin? It all started in May 2011 when my central air stopped working 2 days before my sons wedding. My reguler service guy couldn't get to my house so I had to call someone else. These guys came in and charged me $6300 for a new AC unit. I had no choice so I paid it only to find out later that I over paid by $1000-1500 A month later it wasn't working right so I called them back only to find out the guy who did the install forgot to install a valve and now air was in the system. They sent the install guy back to repair it. One month after that my AC stops working again! I call them back they inform me that I need a new thermostat which I change myself. I was charged $160 for visit. A few weeks after that, again my AC isn't working, now they tell me that it's the motherboard on my furnace which controls everything, cost $870 to replace. A few weeks later, (now heating season) I turn my furnace on only to find out it's not working. I pay $60 for service call to find out I need a part called a rollout switch. They want $478 to replace the part. I find the part for $36 and replace it myself! They must be on a commisioned based salary because evrytime they came to my house they tried selling me something else including a new furnace! I will never use this company again and will let my friends know it! read more

I hired Go Green Express to clean out the ducts in my house. The charge was supposed to be $1500 for 4 hours' work. I gave them $500 to begin. Two men were there for a total of 1 1/2 hours. Not all of the ducts were cleaned. I am now being charged $22 a month for air conditioning service that I have never had. I have written 2 letters so far to cancel the service, but I keep getting charged and the amount is deducted from my checking account. I would absolutely stay away from this exorbitantly priced out fit. read more

phil came out immediately fixed my problem was fair and honest will definitely be calling this company again