Younger staff here but friendly and appear to know what they are doing. Had two oil changes here a…read moremonth plus back so probably legit. Grounds have several offerings, from food to haircuts, shop fo chatchies. Even a viewing window in the car wash for the kiddies with a play area.

Went there today for a non-listed service (to fix a detached engine splash shield). Staff were all…read morecourteous and solicitous. In and out of there quickly. Shout out to Joe and Samuel.

10 out of 10 Highly Recommend!…read more Grateful for good customer service, fast efficient service & nobody pressuring me to change the filter as well

Unfortunately, I've had another disappointing experience at this Oil Stop location. At this point,…read moreit seems to be a recurring issue with attention to detail and staff not fully completing the services customers are paying for. I paid around $160 (before coupon) for a full synthetic oil change, and after getting home I noticed that only the tires on the left side of my vehicle had been adjusted. The two tires on the right side were completely missed. My dashboard tire-pressure readings clearly showed the difference. I understand that mistakes happen, but when you are charging customers this much for a service, basic items should not be overlooked which concerns me on a larger items. Customers should not have to go home and double-check whether the work they paid for was actually completed. What makes this more frustrating is that this is not the first issue I've had at this location but I'm all for second chances. For anyone considering coming here, I strongly recommend paying close attention to what you are being charged for and checking your vehicle before leaving to make sure every service you paid for was actually performed.

Great customer service! The tow truck dropped my vehicle off there when it was closed. Firestone…read morecalled me the next morning and was able to repair it that day.

Took my vehicle in for an alignment it was driving quiet before and when I picked up my vehicle I…read morenotice some loud noises while driving and it's not scraping anything doesn't sound like it's scraping at all sounds like they didn't tightened something up because it's really loud I will not take any of my vehicles to them anymore

Expensive but good and I believe worth the price. Nothing…read moreto complain about the service or competence in doing their job.

DO NOT USE THIS VALVOLINE. ​I brought my 2016 Silverado 3500…read morerunning perfectly for a routine oil and fuel filter change. Right after their service, the truck struggled heavily to crank. Three days later, it wouldn't start at all, threw check engine codes, and left me stranded. ​A mobile mechanic inspected the vehicle and found that the fuel filter was never tightened properly--it fell completely off, and the internal seal was destroyed. An independent diesel shop confirmed the faulty installation starved the system of fuel and ruined the fuel pump, resulting in $7,000 to $8,000 in damages. ​Valvoline refuses to take accountability for their technicians' gross negligence. Avoid this location if you value your vehicle and your wallet. Mind you i have a fleet where I bring all my cars for the past 2 years

5/22/26 They were busy, but the team here always keeps a smile and positive attitude. They check…read moreyou in as you wait and move you along as fast as they can. I'm always appreciative that they are aware of wait times. I don't mind waiting because I know the level of customer service I'll receive. I believe the service manager's name was Elizabeth GIRL POWER! in a masculine dominated field!. observed her lead her team and work along side them as any great manager does. I, too, am a manager in a male dominated field in hardware retail. I like to share the wins and today you guys did. This is why I keep coming back! Thank you and the send off is always a fun touch thanks again!

If you want an oil change with a side of relentless upselling and a condescending lecture every…read moretime you say "no," this is the place for you. I've dealt with Valvoline constantly trying to sell me services before, but my last visit was fucking ridiculous. I came in for an oil change. That's it. I repeatedly told the employee that the other maintenance he was recommending had either already been done by me or handled by my mechanic. My mechanic happened to be out of town on vacation and I needed the oil change done, which is the entire reason I came here in the first place. Apparently, "no thanks" still wasn't an acceptable answer. Every time I declined something, this guy acted shocked and got more condescending, like I was some idiot who had never maintained a vehicle before. He even tried selling me windshield wipers. I told him I wasn't interested in replacing them right now, and somehow THAT turned into another argument. Then he insisted on giving me paperwork listing everything my vehicle supposedly needed, despite me repeatedly saying I didn't want it, followed by a lecture about how "quick fixes" are better than waiting until the whole vehicle breaks down. Dude. I HAVE A MECHANIC. I MAINTAIN MY VEHICLE. HE WAS ON VACATION. I CAME HERE FOR AN OIL CHANGE. I understand upselling is part of the business. Ask me once. Hell, ask me twice. But when a customer repeatedly says no and you continue pushing, getting an attitude, and talking down to them, you're not being helpful anymore. You're just being fucking annoying. The entire experience made me uncomfortable and irritated enough that this was the last time I'll be going to this Valvoline. From now on, if my regular mechanic isn't available, I'll just find another shop. What's the point of advertising a "quick" oil change when half the experience is sitting there getting harassed about services you've already declined? The convenience completely disappears when I have to spend the entire visit repeatedly saying no and defending why I don't want to buy more shit. I came in for an oil change, not to get trapped in a fucking timeshare presentation over windshield wipers. Learn how to take "no" for an answer.

I've been coming to this location on Brentwood Blvd for the duration of owning my car since…read morepurchasing in 2020. The ladies that check you in are airways sweet very informed and get you in and out in no mere than 30 minutes every time I've been here. They always help me find a discount. But never are pushy about an upsail.\n I definitely recommend coming here.\n And I love that Most of the time\n It's females that have helped me, although the gentlemen have also been Very kind and professional as well, and also\nGive me a very fair price and have assisted in pulling up coupons.If I didn't already have them

I came to get an oil change on my lunch break today, it was a Monday and perfect timing because…read morethere was no line! I dropped my car off at 12:15pm and it was done by 12:40pm! I sat in the waiting room and just scrolled for that 25 minutes. They have wifi so it was an easy wait! They also have complimentary coffee. The guy doing my car was super nice. After my oil was done, he came in with my two car air filters asking if I wanted to replace them. I had no idea and was super confused on if I should or not lol, so I asked for his recommendation. He said one was okay and can wait until next time, but the other one was dirty and if it was his car he'd replace it. I liked his honesty and genuine personality. He could have lied and said they both needed replacing, but he didn't. They also have a $15 off coupon on their website! I'll be coming back!

Kudos to Bianca, Todd and Shawn for providing great service. Went at 5 pm on a Thursday. Prompt,…read morefriendly, and even informed me of digital coupons that lowered my cost at checkout. "Preciate ya! Friendly note to European car owners: Have a dipstick handy for them for closed reservoirs, since the techs can't eyeball the oil level. As long as you pay close attention to the digital oil level message on your dashboard after the top off and communicate that to the techs - you'll get the right levels. It always tells me if the oil levels are correct or need adjusting. European cars I tell ya! Thanks Valvoline!

Unfortunately, I've had another disappointing experience at this Oil Stop location. At this point,…read moreit seems to be a recurring issue with attention to detail and staff not fully completing the services customers are paying for. I paid around $160 before the coupon for a full synthetic oil change. After getting home, I noticed that only the tires on the left side of my vehicle had been adjusted. The two tires on the right side were completely missed, and my dashboard tire-pressure readings clearly showed the difference. I understand that mistakes happen, but when a business charges customers this much for a service, basic items should not be overlooked. It also raises concerns about whether more important aspects of the service are being completed properly. Customers should not have to go home and double-check whether the work they paid for was actually performed. What makes this more frustrating is that this is not the first issue I've had at this location. However, I believe in giving businesses a second chance, which is why I returned. For anyone considering coming here, I strongly recommend paying close attention to what you are being charged for and checking your vehicle before leaving to make sure every service you paid for was actually completed.

I'll keep taking my cars to KIN for annual maintenance and any repairs needed. So far just oil and…read morefilter changes but they also do a routine check on the entire vehicle. Excellent service!

I used to bring my 2021 Chevy Silverado 1500 LT Trailboss to this place for transmission/diff fluid…read morechange. I did not ask for oil change because I just changed them out myself, but while they are doing the job, they checked up on oil and told me I probably need the oil change. I used Mobil 1 synthetic for truck/suv which is a bit darker when new so maybe that's why they thought I needed oil change. I refused the oil change as I literally just did it a day ago. They performed the job I requested without the oil change and all was good. But after that I needed coolant and brake fluid flushed. Called them multiple time over multiple days to schedule an appointment but they never picked up. I don't know if my refusal of oil change rubbed them the wrong way, but because they never picked up I just found another mechanic.

I had a very good experience today. I called in because I had a last-minute flat tire. I got my car…read moretowed over. Randall was who I talked to on the phone. He kept me calm and reassured me that they're able to take care of it. When I got in, I felt so welcome by him. His customer service was above and beyond. Thank you Randall! You have very good energy

Walked into the store to buy tires and immediately noticed the Trump photo so I walked out. I am…read moresurprised that they are hanging the fake Trump with raised fist" photo. My money, my choice

I got a nail in my tire. I took it to the Walmart in Antioch. The manager had so many excuses why…read moreit couldn't be done at his place. I left there and went to Walmart in Pittsburg. It was about 5PM. Sicely, Service Writer listened to me and made it possible for me to buy another tire. Got me back on the road. She has excellent customer service skills. I can't say enough about her customer service skills. Cool, calm, and collected. JUST GOT THE JOB DONE. This happened on October 4, 2026. Thank you Sicely

I would give a lower rating for the over all experience. Yet, the gal (Tiffany) working the front…read moredesk was super nice and had great customer service skills. I went to this location for an oil change. I made an appointment and came in 45 minutes early. They said come back 5 minutes before my appointment. They were super busy and were missing some of their staff. So, I figured about an hour or so. The app notified me the car was checked in at 3:38pm. They checked it in and never did anything! I came back a fee times and checked in on the status of the oil change. The hood wad up and I thought they were working on it. It turns out that they hadn't started anything more than an hour later! I was calm but not happy!!! I spoke with the manger John and asked him to check what was going on. He was gone for a while. There really wasn't an explanation. Nor was there any excuses. He said that it was a mess up. By the time they finished... it was almost 5pm! I was hoping the manger would try to do something. Some type of discount or something. He simply said that it would be done in 20 minutes. This was after I asked if he could do anything. I finally had to ask if he could do some type of discount due to the circumstances. I hate as a customer, that I had to ask. You would think they would step up and take the initiative. Which almost never happens! I was not charged for the oil change. Which was nice but I was still not happy. I had another appointment afterwards. Which I wasn't going to make. At least a technician that did my oil change apologized. Which I was expecting at all. Hopefully will do better in the future. Not sure if I will go to this location again.