I don't see any recent reviews on here. Our service with Glover has been nothing but bad. They never answer their phone and they never call back when leaving a message. I wish I knew this before buying a pellet stove from them because we would have tried to find somewhere else. Very unhappy with their service. Not to happy with the quality of the pellet stove either. read more

Top notch products with outstanding service. Will definitely be back for more business.

I went looking for electric fireplaces. I had to ask for help even though I was one of two shoppers. Once I hailed an employee to answer my questions, he was knowledgeable about the product line. I would recommend that the staff be trained to guide and educate visitors through the differences between products rather than answer specific questions posed to them because often a shopper doesn't know what features exist. It was a pleasant experience and I will go back when I have studied on products on my own and am more knowledgeable. read more

Worst customer service!!! I was sold the wrong part for my gas fireplace. I then had to call the manufacturer myself to find the right part because Ken told me he couldn't. Then I had to drive back to their location again 30 miles to pick up the right part. Rich Who said he was the manager decided to not refund me for the wrong part they sold me. This was an $8 part. I hope Rich is also the owner because cheating me out of $8 will keep me from ever buying anything from this business again and letting everyone I know not to deal with them. It sucks that they were the nearest authorized dealer I could get this part. Next time I'll drive to Maryland. I also plan to follow up with a manfacturer Heatilater to let them know about my experience. read more

Just recently had a Rinnai Tankless Water Heater installed by Glovers. I had an all around wonderful experience with this "Top Notch" small business. The owner who came out and did the site survey helped us plan out every possible scenario before we made our decision on which model to purchase and where it would be installed. He made it so easy for us. The installation crew was very thorough and treated my home with respect. The installation went smooth and the products they sell are top quality. I would certainly do business with them again and I will continue to give very high recommendations. read more

I was not happy throughout my experience working with this company. Called several times through my interactions with them, and I think there was 1 time where I got someone to answer the phone. I would NOT recommend this company for the following: communication was terrible, 2 month wait for appointments, then missed appointments, never called when running late for an appointment, scratches on floor, not having shoe covers for rainy days. Had to get the owner come to my house and that interaction was terrible too! Speaks volumes when it comes from the owner too. Maybe he was having a bad day, but no smile, no talking, just came into my house and asked "Where you pellet stove?". Just sad it seems like Glover has a monopoly on pellet stoves in Fredericksburg and that's how the get away with bad service. Better off looking elsewhere if possible! read more

This is our second review for Glover. Our first was three years ago, and we had a great experience. The second time was just as great. Our same gas heating stove (the brand is Jotul - from Norway, not exactly a common brand) was not working. Our technician, Chris, was running a bit late, but he called ahead to let us know that. Once he arrived, Chris was extremely helpful in explaining the technology and the design of the stove. He figured out the problem right away, and the entire service call only took 30 minutes. And our stove works! Thank you, Glover... read more

3 months to get an order that had to be paid for in advance. WAY too much trouble for overprice parts. Not likely to get a warm fuzzy in the customer service arena either. Unfortunately, many of their products only allow purchases via authorized dealers, so alternatives are limited. read more

Glover Enterprises did a wonderful job on the installation of my vent free fireplace! My husband and I contracted with Glover to replace our inefficient vented fireplace with a high-efficiency vent-free version. After meeting with the owner, Chris, who came out to our home for an in-house estimate, we were both impressed with his knowledge and confidence about his line of business. He answered all of my questions fully and patiently; to a woman this is extremely important. We attained estimates from two other companies as well, including visiting their showrooms, and we ultimately decided to go with Glover. Their price was very fair, and Chris' knowledge was impressive. I changed my mind on the final design several times, and this did not rattle Glovers' employees. We ultimately decided to go with the crushed reflective glass type burner rather than the gas logs. Glover had one on display in their showroom, and as soon as we saw it, our interest was peaked; we knew that we wanted something modern and unique. Rich, worked with us in the showroom, and most of my email correspondence was with him; he answered all of my many questions in a prompt manner. Once our design decisions had been made, the installation was scheduled approximately 45 days from when we signed the paperwork (due to the Christmas holidays and Glover's already scheduled work commitments). On the day of the installation, it was snowy and cold; I was really surprised they didn't call and postpone the install. They arrived at approximately 9:30am. Three young men, Irving, Liam and Ian descended on my doorstep ready to complete what was originally scheduled to be a two day job, in ONE day. I was initially concerned that the job might be rushed, but my concerns were quickly put to rest, with the efficiency and precision of the work of these young gentlemen. They laid down cloth on my floors to protect it from construction and the weather elements. They were polite, conscientious, skilled, and worked well together. Ian did most of the outside work, while Irving and Liam worked on the inside primarily. Ian did an excellent job of cutting and fitting the plywood to cover the old vent opening on the outside of the house and replacing the siding pieces. Irving and Liam did an excellent job of removing my 3 sided marble surround without any damage, so that it could be reused, and removing the old firebox. These three young men did all the prep work for the new install. Then the owner, Chris arrived, and the install of the new box and fireplace began. Irving, Liam and Ian worked with Chris on the install, and it was finished by 6pm. They cleaned up everything, and left no trace of construction behind. My husband and I are extremely pleased with our new fireplace, and we were very impressed with the skilled workmanship of Glover Enterprises. Glover will now be the ONLY Fireplace contractor, we will EVER use! read more

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Ok, they would have gotten five stars, but it takes about a month to get a service appointment. But, Chris came out today, was running a little late (which was fine), I just thought it was really nice he called to tell me. GREAT guy, was very neat, clean, funny, patient, and best of all, he fixed it! I would definitely recommend him to service your pellet stove, it was so nice to have it working again, especially on the coldest day this winter! read more

Glover installed a chimney for my wood stove a few years ago and I've used them annually for chimney cleaning. My experience has been that they always do what they say they are going to do. That is rare in today's world. Additionally they have proven to be reliable and knowledgable. read more

Excellent service, great prices! We own a rather obscure Norwegian gas stove that wouldn't fire up, and we were having trouble finding someone in our area who would repair it. We then called Glover Enterprises, and despite their distance from us (Alexandria), they were willing to come. They had to order parts, which meant two service calls, and both times the technicians were courteous and efficient. They also cleaned up after themselves. And our stove works again--hooray for Glover! read more

ZERO stars-if that was an option. Since I only needed a small piece of vent pipe, I wasn't worth the time. And wish I hadn't wasted mine. Three dudes sitting there; none of them wanted to leave their computer. No other customers in the store....how DO you guys stay in biz? Close your doors now and save future potential customers the aggravation. read more

I used to use Glover Enterprises for wood pellets. Whenever I would call for prices or availability they NEVER answered their phone. Try it yourself. Call anytime. No one will ever answer. A friend of mine also quit trying to use them for the same reason. Now I drive to Culpeper to Woodstoves Unlimited. They have excellent customer service and products. Worth the drive. read more