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    R P Tools

    5.0 (3 reviews)

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    The Home Depot

    The Home Depot

    2.3(49 reviews)
    3.7 mi
    $$

    My experience at this Home Depot was magical because while I was looking around the store for a…read morecertain adapter, a worker happened to walk by and asked if we needed something, and when I showed him, he had the exact item I needed in hand. Quite magical, if I may add. I have never seen that happen before; he must be Harry Potter in disguise. Though they are out of season, the price was still aligned with average prices at different stores.

    I'm extremely disappointed with the customer service at this location. In November, I purchased…read moreboth an entryway drawer and a screen door and spent a significant amount of money. Unfortunately, the screen door broke just a few months later and is still under warranty. I reported the issue immediately over two weeks ago, but I have yet to receive a direct call back from the millwork/warranty department. I've had to repeatedly follow up myself, often speaking with the salesperson who originally helped me, who has been kind but clearly stuck in the middle. I was told someone would contact me and even that an email chain with Andersen Corporation would be forwarded to me--but I never received anything. Instead of getting help from the store, I was told to contact the manufacturer myself. At this point, I've had to arrange and pay $150 out-of-pocket to fix a door that is still under warranty, simply because I have an upcoming gathering and need it working. This experience has been frustrating and disappointing. When you make a large purchase, you expect support if something goes wrong--especially under warranty. Unfortunately, that hasn't been the case here. I hope management addresses these communication and follow-up issues so other customers don't have the same experience.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Tart Lumber - Thank you for your support!

    Tart Lumber

    3.1(45 reviews)
    39.8 mi

    The cabinets I ordered are Kraftmaid and are themselves seemingly very good quality. However, more…read morethan one of the kitchen cabinets that were ordered by Tart for me have been too short, long, wide, etc. Bita (one of Tart's designers) brought to my house Abdou from Dahlia Design - which I was told by Bita is their preferred cabinet installer. Abdou and Bita took the initial measurements for my kitchen cabinets. We designed the cabinets and ordered them with these measurements. The total price for the kitchen cabinets was ~$21,130 (see invoice). Once the kitchen cabinets were ordered Bita referred me to Dahlia Design and told me I would deal directly with Abdou. The price Abdou quoted to install the kitchen cabinets, as well as three other bathroom vanities and a few small cabinets was $23,875 (see itemized quote) which was supposed to cover the cabinet install plus any other repair work. However, I already had contractors I hired for repair work. I did not use Dahlia Design because I did not need the extra repair work from them, instead I used another company who charged me $4,400 to install only the kitchen cabinets. During the kitchen cabinet installation, my installers almost immediately ran into issues with the size of some cabinets. The tall cabinet was too wide and too tall, the over the fridge cabinet was too wide, then both blind cabinets next to the sink were too short (width), and the seated cabinets were to long. The wood slabs that also came with the seated cabinets came too long and to wide, and Tart said it was the installer who would have to cut them down. The sizing of many cabinets was so wrong, that my installer (who told me before they did it) had to leave out filler pieces, cut my hardwood floor which wasn't supposed to be needed, double the size of the pony wall... all to make these cabinets work for my kitchen. However, the cabinet install still couldn't be completed. The pictures attached with this review are the final product for now, and some adjustments are needed to fix my kitchen. When I reached out to Tart about all of this, they basically denied any responsibility for how the cabinets turned out, followed by many excuses blaming me and my installers when my installers literally did their best to install these cabinets as is - including having to leave pieces out to get the cabinets to fit. After about a week of going back and forth with Beverly who is Tart's other designer, I finally got Tart to admit to some of their mistakes, but not enough to make a significant difference in how my kitchen turned out. I was also told that somewhere in the contract for the cabinets, in the fine print, the customer basically releases Tart of any responsibility for the measurements and that the burden is on the customer to make sure the measurements are correct. The customer being liable for the measurements was something that was never discussed between Bita and I. Had I known this, I would have insisted that I have my choice cabinet installer decided before the cabinets were even purchased, and that only my choice installer do the cabinet measurements. If you are seriously considering using Tart for cabinets, come with an installer already in hand, do not trust any measurements by Tart because they sneak verbiage into their work contract to basically absolve themselves of any liability for their mistakes so they can blame the customer... which to me screams scam so proceed with caution. When the cabinets are delivered and are not the right size, they do not automatically consider what was actually received by the customer (only after much back and forth), and instead only seriously consider what was recorded in their contract which they will use to escape having to correct any actual mistakes with the cabinets. In total I waisted ~$25,530 on these cabinets from Tart which includes the price to install them ($4,400), but not even the fee to deliver them which was ~ $200. I'll have to hire another company to come in and fix everything - possibly removing and replacing bad cabinets.

    Tart has been our go to for many years. We get our lumber and doors (primarily). They've always…read morebeen reliable with great customer service. Recently, one of their shop guys really come through for us. Russ helped us restore a custom veneer after it was sorely damaged. Russ, the F I N I S H E R! Our company and client cannot thank you enough for your skills in what is pretty much a lost art. Thank you! Suplotel Remodeling

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    Tart Lumber - Marvin windows and doors for every application!

    Marvin windows and doors for every application!

    Tart Lumber - Ask about our beautiful Marvin windows!

    Ask about our beautiful Marvin windows!

    Tart Lumber

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    iDesign Granite

    iDesign Granite

    4.6(14 reviews)
    11.4 mi

    The customer service with iDesign Granite was wonderful. JJ came out and measured the kitchen with…read morea laser. I was concerned about some of the dimensions when the drawing came back and emailed to ask about them. Nicole responded almost instantly and had the drafter check his drawing. He didn't have any concerns, so JJ came back out and measured with me with a tape measure. I'd misunderstood some details of the drawing, but JJ wasn't impatient or angry. He insisted that it was much better to double check if I had a concern. The installation team came out a week later with our BEAUTIFUL Brazilian soapstone countertops. They encountered a problem, though. Our cabinets weren't level. At all. They attempted to shim the countertops, but the gap was going to be too big. JJ came out and looked it over and offered to take the countertops back to the shop or store them at my house while we leveled the cabinets. I called him the next day to tell him that the cabinets were level now and they came out on a Saturday and installed the countertops. Even with us being kind of a problem customer (not rude, just had installation issues), the entire team was kind and accommodating. At first I thought JJ was the measurement guy. He was unassuming, kind to explain, and patient. Turns out he owns the company! Talk about setting an example.

    I love the way my granite looks and the installers were efficient and neat, but they broke a drain…read morereturn pipe at my bar sink INSIDE the wall. The drain plumbing was detached from the countertops when they removed the old counter, so they must have stepped on it or otherwise hit it. They did not tell me that they broke the pipe while they were here and I am now having to pay my plumber 2.5 times the amount I should have had to pay to get the plumbing back in order.

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    iDesign Granite
    iDesign Granite
    iDesign Granite

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    R P Tools - hardware - Updated May 2026

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