Moved to VA from CA. Bought my first home, which was also a brand new home. Day 2 of living in my…read morebrand new home, I bought 4 appliances from Appliance Stop including a washer and dryer set. They offered free delivery and installation. Less than 2 hours after installation, within 5 minutes of starting washer for first time, I informed/notified store in writing that water leaked out of unit and flooded entire laundry room, soaked both closet floors/carpeting/carpet pads on each side of laundry room wall, and into laundry room floor HVAC register soaking multiple places and things in basement, including insulation, water heater, framing, etc. We turned water source into washer off within 5 minutes. Requested store send someone out to repair and fix the damage and leak they caused. Store sent worker next day to only fix unit. He took apart entire unit before he found drain valve was loose. Spent a few thousand on the appliances. They caused thousands in damage and only offered $250 as a partial refund to try to resolve all the damage they caused. Not acceptable. I attempted to give them multiple chances over multiple days to fix it and make it right. I am reasonable. They wanted to do nothing for me.

This place is the Walmart of appliances..it is cheaper than the Goodwill..lol..i bought a stove the…read morefirst tme around..i then bought a washer and dryer...a fridge will be next....they even come with a warrantee...so come check this place out before i buy it all..lol...What What What.

I have been buying used appliances from Gateway for several years. The clothes washer I bought from…read morethem several years ago quit on me last week. I wasn't surprised; with 9 pets and 5 people in our house, we ask a lot of our washer. I went back to Gateway to buy another washer and mentioned that I was a repeat customer, and that my previously purchased washer died on me. The manager, Abud (spelling?) insisted on fixing it for me for free. I brought it to him, and his technician not only fixed what was broken, but also replaced missing pieces that I'd lost in my own attempts to fix it. And they cleaned it. When I offered to at least pay for the parts, Abud refused. I am so impressed with the honor and integrity of this business.

Decided to check out this place after seeing it come across on Facebook Marketplace. What a hidden…read moregem!! Top notch customer service. Abood went out of his way to make sure I got the stove I was looking for to match the refrigerator we wanted. Communication was great with Khan on delivery day, and other than a small mixup with timing of the delivery, (no fault of their own, as it is a separate company) we could not be happier. Will definitely use them again for any future appliance needs.

Discount Appliance has become our "go to" center to get replacement appliances. We have purchased…read moretwo stainless steel used refrigerators for our two kitchens and they were both reasonable and have proved very satisfactory. The store manager has always been easy to work with and provided the information we needed in determining our selection without any pressure applied. Pleasure to do business with this company.

Customer service is lacking !!! How do you not return a…read morecustomer phone call? But when I returned to the store I heard a lot of excuses why no return call was made. Customer service is crucial to business. I will update once my situation has been corrected.

Molly and Steve, I think you guys have a LONG way to go…read more These generic, copy paste responses go to further my frustration as we both know that nothing is really going to change. I listened to Steve when he called to discuss this with my husband and he sounded like THE ONLY reason he called was because of my YELP review (which he mentioned). With all of the dropped balls, lies and lack of professional follow up and lack of courtesy, one would think THAT would have generated a call from management, NOT my Yelp review. Your staff needs intense customer service training. Nobody knows what they are doing and no one cares either. We had planned on replacing all of our appliances and we will definitely go elsewhere for everything. You guys are NOT worth the headache. I don't know if it's Ferguson as a whole or just this location but this experience was HORRIBLE. I wish I had read the other reviews about this place PRIOR to walking in your doors because if I had this would never have happened. I would have gone to Lowe's or Costco from the jump.

bottom line, this company told me that with my 6 burner range i purchased from them that I NEED a…read moredowndraft. Nope! just padding their pockets, then just when you think you e paid for all your appliance, they hit you with another undisclosed bill demanding payment. Once the sale is complete you are on your own, they don't want to help you, the do not return calls, they either leave you on hold or they transfer you to a different team member to dodge concerns. and their after sales customer service is terrible ...... RUN away from Ferguson, you won't be disappointed you did

Hard to get a response from them in a timely manner. Had a good experience with them many years…read moreago though.

My refrigerator was not keeping my food cold. They came out quickly and fixed it and the cost was…read morereasonable. I'm totally satisfied with this company.

I purchased a new car stereo for my truck and CJ was very helpful organizing the parts I needed to…read moreorder. The best part was the professionals in the car installation! Mike and John were very knowledgeable and friendly with making adjustments to my install. In fact, I had to return to check on a speaker issue and John diagnosed it and promptly addressed the issue while explaining the situation. He made sure I got a deal on the speaker on sale and took the time to insure everything worked well. I highly recommended this specialized car stereo install team. Thanks!

been a customer for over 25 years - never an issue - ALWAYS look forward to going to the store and…read morespend too much $ there, and love it But today, I may be done. I pay for the extended warranties and the Best Buy Club, I choose the item I need help with on the app, I select Fredericksburg and it asks me to verify stock, yes there is stock. I type in app what is wrong / app tells me to "return to counter for exchange" - drive there / wait in line / told no / ask for manager / told they do not work with app / not responsible for app / will not look at what I am being told in app / after over 1.5 hours waiting and driving there tells me to call customer service.... rude, condescending, irrational, stubborn, just plain dumb are the only way I can describe the managers. They then proceeded to get all dramatic and act like I was a threat - I told them they were ridiculous and because I was upset and telling them they were being ridiculous does not even come close to threatening - their behavior caused the issue and I clearly told them they needed to work with the Best Buy app and store manager said "I am not responsible for the app" and handed me post it note (with incorrect customer service number) Here is the good - customer service on the phone could not have been better. Apologized, looked at the app and my account and could see when I was in the store. Took a lot of notes and got a manager on the phone - gave me a case # and said they are telling store to just replace product. Easily the worst customer service and biggest waste of time I have had in a long time. Hats off to the people on the phone for making me feel valued. Will post results tomorrow

My husband was across the street buying a car so I decided to come in and kill some time. Omgggg,…read morethey had everything you could imagine. Lol I bought so much stuff, from car stuff, to toys, to make up, to food, to wall art, to towels. Lol it was awesome. This is a spot you can't come to with a list, you just have to walk around and let the stuff catch your eye lol. I spent alot but it was worth it. Great value

Mens Bathroom always unsanitary, no toilet paper, stores aisles blocked, floors dirty, put our…read morehands in a box of assorted goods left of the book aisle and got some sort of slime on our hands. Some items not marked for price. Totally unprofessional and unmanaged.

Our home builder had The Carpet House install our flooring. We wanted LVP on the entire main level…read moreafter move-in. I spoke and worked with Rob. He was attentive and prompt with all my many questions. From measuring to install, the process was extremely fast, easy, and the results we are very pleased with. The team that came by to do install our floors did a beautiful job and were extremely kind. I will be using The Carpet House for future flooring projects and recommend them.

I reached out to the Carpet House Design Center, along with several other local carpet shops, to…read morehave a runner installed on our newly refinished wood stairs leading to the basement. We ended up working with Sauni, who quickly scheduled someone to come out for measurements. The estimate we received was very fair, and we decided to move forward. On installation day, the team arrived right at 9 a.m. and got straight to work. Within just a few hours, the project was complete, and the results were outstanding. The craftsmanship was excellent, and the runner looks perfect on the stairs. We have another staircase that will likely need the existing runner replaced, and based on this experience, Carpet House will be our first call. I'll be returning to them for any future carpet needs and can confidently recommend them to others.

Got the same furniture I was looking to purchase from Ashley furniture & it was cheaper here! Love…read morethis place, they delivered and set it up as well.

Omg really good Furniture…read more Good quality Really good prices And really good costumer service